Date Received: 2020-07-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: PayPal - negative {$3500.00} XX/XX/2020 Transfer Loading transaction details for PayPal - negative {$3500.00} XX/XX/2020 Transfer Paid with Balance Transaction ID XXXX Seller info PayPal Note {$3500.00} USD ; PayPal Posting Date : XX/XX/2020 ; Payment to : Paypal ; PayPal 's damages caused by Acceptable Use Policy violation ;. XXXX XXXX
Company Response:
State: OR
Zip: 97504
Submitted Via: Web
Date Sent: 2020-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal without notice nor explanation closed my account, first claiming I violated their terms of use, and then later telling me that I was a high risk of fraud. The cryptic responses continued to talk about refunding buyers but thats not how I used this account. I sold nothing for which a refund would be due. As Ive been an identity theft victim, including through their platform, I should be able to know basic information when such immediate and drastic action is taken. If they know something I dont, then speak up. Their customer service is universally bemoaned as abysmal, and for good reason. Im shocked this companys practices arent illegal.
Company Response:
State: GA
Zip: 30324
Submitted Via: Web
Date Sent: 2020-07-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-14
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I tried to buy PPE from a site, XXXX and they take PayPal. The site appears legitimate but upon further review is known to fail to deliver on their products. I tried to have PayPal stop the transaction but nothing happened and the charge went up from {$61.00} to {$70.00} for the purchase which makes it even more suspicious. Please tell PayPal to shut down this merchant and refund the money - there are many complaints about this site. It appears to be based in XXXX.
Company Response:
State: CA
Zip: 94583
Submitted Via: Web
Date Sent: 2020-07-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-14
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: My name is XXXX XXXX XXXX from XXXX Arkansas while on vacation in XXXX New Mexico and shopping at a mall on XX/XX/XXXX I was spending money on my kids. I have XXXX children XXXX girls and XXXX boys. After XXXX spending {$2700.00} my PayPal XXXX XXXX Account was imposed by " account limits '' requiring me to upload documents to verify my identity. I did that before I left the parking lot at the mall. For days I messaged customer service to advise why the limits had not been lifted. Never one single response until Saturday afternoon I got a notification that PayPal was closing my account with a CASH BALANCE OF {$8000.00} AND THEY WERE HOLDING MY MONEY FOR 180 DAYS ( 6 MONTHS ) AND THEN I WOULD GET AN EMAIL EXPLAINING HOW I COULD TRANSFER MY MONEY! That's pure theft! My PayPal account : Email is XXXX Phone : XXXX Address : XXXX XXXX XXXX, XXXX Arkansas. XXXX PayPal XXXX XXXX Account MasterCard Debit XXXX XXXX XXXX XXXX Valid until XXXX
Company Response:
State: AR
Zip: 720XX
Submitted Via: Web
Date Sent: 2020-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-14
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: I have tried to resolve this with PayPal but they have a website that is impossible to reach. I cant call to leave a message because their message is you will not be able to speech with a representative due to the COVID-19 problem ( that has become an excuse for companies ) I tried to email & text them but again their website will not let you leave a message. Their website says go to the Resolution Center but you cant??? This has been going on for months & I still havent received 2 order that I have placed & Paypal has released my money from my bank account they should be held responsible for releasing funds to companies that are scams. I have emailed this company below with the email that PayPal has provided in my transactions account. They responded that they do not have an order for me because it was never placed??? 1. XXXX XXXX XXXX, XXXX ( Email address : XXXX ) the amount PayPal paid from my account was {$32.00} ( InvoiceID : XXXX ) ( Transaction ID : XXXX ) placed on XX/XX/20 at XXXX XXXX My second complaint is with a company called : XXXX XXXX ( Email address : XXXX ) that I placed on XX/XX/20 at XXXX XXXX ( 0ver 2 months ago ) in the amount of {$24.00} ( Invoice ID : XXXX ) ( Transaction ID : XXXX ) this was also taken out of my Paypal account . I have emailed this company 4 times & still no response
Company Response:
State: VA
Zip: 23188
Submitted Via: Web
Date Sent: 2020-07-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-14
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2020 I received two transfers to my paypal account. One was for the amount of {$4300.00}, and the other was for the amount of {$8400.00}. The total amount deposited was {$12.00}, XXXX. This money was for the retroactive payment of my unemployment benefits that I have been desperately awaiting to support myself and my family. On the same day I initiated contact with PayPal and was sent to the message center at paypal for my only point of contact. I have been speaking with PayPal agent via the message center on a daily basis during which time they have requested me to transmit various pieces of information to verify my identity such as bank statements from the two credit cards attached to my PayPal account, a copy of my CT driver 's license, and verification of where such large deposits came from ( my unemployment document ). Now after one week of playing this back and forth game with them, today they messaged me to inform me that they will now send all of my information on to their " back-end '' agents and that they will email me their " decision '' within 72 hours. This is absolutely unacceptable. These funds were issued by the government to me because I am in need of them, and I have already waited many months to receive them. Now paypal is forcing me to wait even longer to access my funds when I have complied with all of their demands. I would like to file a complaint against PayPal for this reason. I have attached a copy of my unemployment payout/ benefits description so that you could see that it matches the total amounts that were deposited into my account on the date of XX/XX/2020
Company Response:
State: CT
Zip: 06484
Submitted Via: Web
Date Sent: 2020-07-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2020, a Venmo account with the same profile photo and username as my sibling requested {$60.00} from me that stated, " Can I borrow this really quick pleasee, I promise to give it right back tomorrow, Thanks!! '' My brother lost his job due to Covid-19 and I have been financially assisting him recently. Right after I sent the money, the account changed their username and profile photo and disabled the ability to communicate with the account or to reply to the transaction. I then tried to talk to an individual at Venmo and was placed in an 80 person long queue, I also called twice and spent hours on the line waiting to talk to someone. When I finally had someone respond to me, they told me that it looked like someone didn't hold up to their side of the " transaction '' and then told me to file a police report. They then told me to contact the scammer who requested the money. By instructing me to do this they admitted that the scammers account was still active. The company does not care that their is a giant hole in their system and zero safeguards from fraudulent venmo requests. More than likely, the person who stole {$60.00} from me has done this to hundreds of people. Venmo does not care and is complicit in this illegal behavior.
Company Response:
State: ID
Zip: 837XX
Submitted Via: Web
Date Sent: 2020-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2020 I deposited {$1200.00} via bank transfer into Venmo as I have created an account with their peer to peer payment service for the first time. That payment cleared this morning and upon attempting to use their service I was unable to retrieve any money from the account. They notified me that it would be 8 to 10 business days before someone would get in touch with me from account services in order to fill me in and provide the help I need to utilize their service. They stated the account was frozen. I demanded to have my deposit refunded and to terminate my account with their service, that demand was met with an explanation that there is nothing this particular associate could do to help me and I would have to wait to be contacted. This is predatory in nature as I have nothing on my credit report or history pertaining to PayPal, Venmo or anything of the sort that would lead me to believe perhaps fraud taken place under my name that I was unaware of. I have a business which utilizes PayPal to conduct transactions. The more appropriate way to put it is that we used PayPal before we ran into so much trouble with them, there was large scale, in my sense, maybe {$1000.00} or {$2000.00} total within a 60 day period where A client whom I have a long-standing business relationship with and was paid for several years via traditional check for the service I provided that same client fell into financial hardship and decided to go on a tirade with several companies they did business with, me being one, and disputed every single payment they had ever made over the course of a 2 to 3 months. In an effort to retain money and keep their business afloat. PayPal refunded their money, after I sent them a 2 year history of payments issued to my company by that client, they still sided with the consumer. I can only presume that my dispute with PayPal through my business account is why Venmo would knowingly accept a deposit for {$1200.00} with the intention of keeping it. However I do believe that is far from the issue as a business account held by an LLC would protect me, the individual, if I chose to open a personal account under a subsidiary of Paypal in Venmo. Their practices are predatory and deceptive they allowed a deposit to come into their account knowing full well they had no intention of me being able to use it any issue they have with my business does not pertain to myself as an individual and after reading what I read online I could not believe how many people were taken advantage of in my opinion by Venmo. Someone please help me with these guys as they have way too much money for me to try to take to court.
Company Response:
State: PA
Zip: 18940
Submitted Via: Web
Date Sent: 2020-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-14
Issue: Other transaction problem
Subissue:
Consumer Complaint: Venmo issue - I transferred money as payment for an item, the receiver is unable to access his account and asked that I have the charge reversed. The funds are now in Venmo " limbo. '' It has been 5 days. The receiver can not access and Venmo refuses to refund my money. Payment ID # XXXX Request # XXXX
Company Response:
State: CA
Zip: 92530
Submitted Via: Web
Date Sent: 2020-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-14
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: In XXXX of XXXX. I could not log into my Venmo account. I knew my password and it did not work. So I tried forgot my password and it said we will send you an email to reset. However I never received these emails. Months/ maybe a whole year later, I opened a new Venmo account and used it with no issues Two weeks ago I received a phone call saying that theirs charges from XXXX on my account and I owe XXXX . I said it was not me. Went over the charges and said I do not know the person they were sent to. Today I received a phone call that my claim for fraud was denied and the Venmo collections department was calling to collect XXXX $ from me. I reiterated it was not my expenses and it was fraud. I asked to speak to the fraud department and was told they don't have a phone number and I can't contact them. I have sent numerous emails in the last 2 weeks and have not gotten any response. I looked back in my email and see a " new device was added to my account '' on XX/XX/XXXX in XXXX NY. About 2 hours away from where I live. I did not authorize the charges and therefore don't believe I should have to pay them.
Company Response:
State: NY
Zip: 11779
Submitted Via: Web
Date Sent: 2020-07-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A