Date Received: 2020-07-12
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I want to add a bank to withdraw my money, but I can't increase the bank, and I can't get in touch with paypal Theres a problem with your account. Please go to the resolution center so we can help you resolve this quickly. My mailbox number is XXXX XXXX
Company Response:
State: IN
Zip: 475XX
Submitted Via: Web
Date Sent: 2020-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My daughter sent {$300.00} to my account which I needed immediately. They put alert on my account and blocked me from my money. I confirmed the email address with the code they sent. However they have an old cell number I can not verify because number changed. They are misleading consumers and trying to steal my money. Then they conveniently do not have customer service workers
Company Response:
State: IL
Zip: 60634
Submitted Via: Web
Date Sent: 2020-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-11
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX at XXXX EST. I looked at my Email and i got one from PayPal saying I sent someone by the name of XXXX XXXX {$1000.00} via my bank account. I immediately changed my password and added 2FA on my account. And then once I was done that I contacted PayPal support team and told them it was unauthorized activity but they denied my claim and said there was no unauthorized activity on my account that day. I asked them what they do to determine if the account had unauthorized activity or not and they completely dived the question. I opened a case for unauthorized activity and almost immediately they denied it and said there was no unauthorized activity. Ive been talking with them for the past 10 days and they wont help at all. Im just trying to get my money back.
Company Response:
State: NH
Zip: 03060
Submitted Via: Web
Date Sent: 2020-07-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-11
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, I became aware that there was some problem with my PayPal account the first of XX/XX/2020. I received the following alert, " Theres a problem with your account. Be sure to resolve it to restore full account access. '' I then received the following notation to my account, " You can't use PayPal anymore At PayPal, we value a safe community for our customers to do business. We noticed activity in your account thats inconsistent with our User Agreement and we no longer offer you PayPal services. Any bank or credit card information linked to your PayPal account can not be removed nor can it be used to create a new account. You can still log in and see your account information but you cant send or receive money. Any money in your balance will be held for 180 days, after which well send you an email with instructions about transferring your money. Reference ID : XXXX I attempted to phone their customer service with no success. I then messaged then the following request, " Hello Again, I have attempted to contact you by phone and message and have received no response. You have limited my account and you have not provided me with any reason why you have taken this action. I have done nothing to warrant this action and have been a customer for 17 years and have had no issues. I will pursue additional action through XXXX and FTC and Homeland Security as well as any financial institutions listed in my account to further investigate your company practices as there appears to be some breach of your system and my continued account in good standing. I am requesting your reasons in writing for this action as I have no clue why my account is restricted or why you have denied me access. XXXX XXXX '' I continued to look for a response or correspondence and have yet to receive any justification for their action. Further, I can't use and of their services and they have and continue to lock me out of deleting my bank and credit card information. I have no idea what prompted their action as I have been a responsible customer for many years. As I have tried to investigate and research to obtain an explanation I have discovered that this arbitrary action by PayPal has happened to many people and has been problematic for retailers on XXXX. I appreciate any help you can provide to assist me. Thank you, XXXX XXXX ( PayPal Acct. I.D . XXXX )
Company Response:
State: OH
Zip: 445XX
Submitted Via: Web
Date Sent: 2020-07-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-11
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: My name XXXX XXXX XXXX I use paypal to get money from a car sale which my first time using this and they lett me setup an account just fine so i sale a car through XXXX the guy pays with paypal then drives from north Carolina to tennesse to pick up car then when he arrives back home he makes a claim to paypal and XXXX he never recived the car which he did pick up so they take the money back then he loses the claim and they put money back to my paypal but pay pal says I'm risk so they close my account and now wont let my hold off my account I have XXXX kids I need my money I deserve the guy has my car I need help
Company Response:
State: TN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-11
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2019, I requested a check from PayPal in the amount of {$23000.00}. If the check isn't cashed within six months, the funds should have been returned to my account automatically according to PayPal 's policy. I contacted PayPal on XX/XX/XXXX to ask them to reissue the check. They said they were not able to do that. I would like to know why. They told me that my only option was to to have the funds placed back in my account and that I would have to transfer them to my bank. They said they would put the funds back in my account within 24-48 hours. Five business days have passed and the funds have not been returned. I have tried repeatedly to contact PayPal. They do not accept phone calls and their chat message system does not respond. I have also tried contacting them on XXXX, where they sent me a link to their inadequate help page. My money still has not be returned to my account and no one at PayPal has responded.
Company Response:
State: KS
Zip: 66104
Submitted Via: Web
Date Sent: 2020-07-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: hello my name is XXXX XXXX i own a paypal account so someone i have met month ago for something personal i thought they we're legit so they offered me something for XXXX $ i told them i was not comfortable with sending full payment too them so they told me too do half payment for XXXX $ that when we met up that i can complete the other half of XXXX $ we'll the person would not answer me for 30 mins so they answered said that the payment was pending i did not feel okay with this so i asked the person too refund the payment they kept giving me the round abouts and giving excuses that they needed a other XXXX $ so that the payment and there account can take the money and the payment too complete.so i have contacted paypal they would not help me with me the issue because the payment was already sent i had proof of being scammed they still wouldn't do anything about it. so today i called you guys i am speaking with XXXX XXXX XXXX he told me too fill out this thing today. transaction ID for my payment is XXXX Person Email is XXXX Name is XXXX XXXX they also sent a screenshot showing the payment was pending i also saw a transaction ID AS WELL XXXX I will be including screenshots as well
Company Response:
State: AZ
Zip: 85122
Submitted Via: Web
Date Sent: 2020-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: I believe Paypal is scamming me, and from Internet research I have witnessed numerous complaints from others about being scammed by this company. I have {$540.00} in donations at Paypal for donations to help the XXXX XXXX XXXX XXXX. For two weeks, I have been unable to acquire these funds. When I call Customer Service, I listen to recordings for five minutes ; the phone calls ends each time with " We are unable to assist you at this time. '' I've been communicating with Customer Service agents for two weeks. On every occasion, I have been directed to a phantom link. When I try to respond and say " this is a phantom link, '' I realize that they have terminated my chat session and I can no longer respond. I received an email from XXXX, and receive an additional phantom link. When I write back, I'm told that I need to go to the same Customer Service chat that has given me several phantom links. On line, the website refuses to accept my bank account despite all data being correct. The website further rejects my new phone, blocking my need to receive a code to enter. I believe I am subject to a scam. I have never experienced anything like this, and two weeks of my life are now wasted on this fraudulent company.
Company Response:
State: CO
Zip: 811XX
Submitted Via: Web
Date Sent: 2020-07-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-10
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2019 I cancelled a transaction on Paypal and authorized a refund. On the same day, Paypal received {$580.00} from me. All of this is confirmed in Paypal 's own records. Paypal never sent the refund, and kept the money instead. I have spent more than a year trying to get Paypal to deal with this. I have spent over a year with Paypal stalling, ignoring, insulting and lying to me. They always claim ignorance and claim they can't find anything in the records about it, until I show them Paypal 's own records which confirm everything I have said. Then the wild lies start. They claim a wide variety of conflicting things, including a claim that Paypal actually has " secret '' records which are the true records, and the records provided to the customers are all false. My personal favorite lie was when the Paypal representative said they hadn't sent the refund because the person to receive the refund has " insufficient funds '' in his account ... huh? How much does he have to have in his account to receive money from me?? And the representative still didn't seem to think Paypal would need to return the money to me in that case. The point is : Paypal will take your money, and keep it. And then refuse to return it ... no matter how much proof there is.
Company Response:
State: TN
Zip: 37069
Submitted Via: Web
Date Sent: 2020-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have had Vemo for a while now and I have a balance of {$130.00} on my account which started to decline one day. I contacted them to see why. They stated I need to verify my identity in which I did. I sent a copy of my ID. After that I then had to contact them to let them know my account was still locked. Then they stated they need statements for accounts I have on file. I sent the statements intermediatel.I do have prepaid accounts linking to Venmo there I sent those statements. I was then told that The statements I have are not the ones for the cards on file which they are. I even offered to have then contact the bank to verify themselves as I have no problem proving who i am. I spoke to an XXXX XXXX and he said since my card number was not stated on the account he could not take the statement. However I can not help that my card number is not listed on my statement as they normally aren't. its an account number that will be listed. Again I have told them they can call the bank themselves. They keep stating I have not verified my identity when I have sent my ID and also statements. I am demanding my funds be released and my account closed as i do not want to deal with them anymore. They are holding my funds and this is a complete scam. XXXX XXXX stated he will hold the funds for up to 180 days however if I sent everything why not release my funds now. I want to close the account after how they are dealing with this issue. I had to contact them from the beginning, The moment they froze my account they failed to contact me at all to resolve anything!. I do plan on retaining a lawyer if my funds are not released as they could easily contact the bank to verify that the acccount is mine being i sent ID and statements that will match the card on file.
Company Response:
State: GA
Zip: 30274
Submitted Via: Web
Date Sent: 2020-07-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A