Date Received: 2020-07-08
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: signed up for a bitcoin buying site and i was talking to someone who was gong to buy me a bitcoin if i sent him my email then he would tell me how much money to send. sent this person my email and he has gotten access to my PayPal account. He had then sent him self XXXX dollars from my account. When i contacted him he has not responded and kept reading my messages. then contacted Paypal and expalned dd not make that XXXX and changed my password. Paypal has not responded and sad there s nothng they can do about t. am requesting my money back that was taken from me wth out my permsson. have requested my money back from the emal that t was sent to but there s no response XXXX XXXX -negative {$200.00} XX/XX/2020 Money Sent Repeat this transaction Your recipient should have the money by XX/XX/2020. Paid with PayPal XXXX XXXX balance Transaction ID XXXX Sent to XXXX XXXX XXXX Details Sent to XXXX XXXX {$200.00} Fee {$4.00} Total {$200.00} Print details
Company Response:
State: IA
Zip: 510XX
Submitted Via: Web
Date Sent: 2020-07-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-08
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I noticed a charge on my PayPal account for {$50.00} on XX/XX/2020. I had never heard of the company, XXXX XXXX XXXX, so I contacted PayPal on XX/XX/2020. They informed me that the case is closed because they determined the transaction was authorized. I have no idea who this company is and still feel I was scammed. Any help on your part will be greatly appreciated. Thank You, XXXX XXXX
Company Response:
State: NY
Zip: 142XX
Submitted Via: Web
Date Sent: 2020-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: My wife ordered some products from XXXX, for the total of XXXX $ I was unaware of the situation. When I found out is too late. I have the recipient email address : XXXX, when I tried to contact the person quickly deleted the profile. All of these happened on XX/XX/2020. I contacted PayPal, and started a claim and see what happens.
Company Response:
State: FL
Zip: 32092
Submitted Via: Web
Date Sent: 2020-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: There was an unauthorized transaction from my paypal account. Transaction ID XXXX amount is {$1000.00} I claimed the fraud activity and reported this to paypal yesterday but it was still authorized by paypal. And paypal is not letting me to reopen the case again. I live in USA, I have never been to XXXX and I don't have any affiliation with the company the transaction went through.
Company Response:
State: TX
Zip: 77054
Submitted Via: Web
Date Sent: 2020-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I am having an issue with paypal that is blocking my money and closing my account for no reason. They don't even want to let me access my money until 6 months. I had no warning nothing! They just limited it all the time and block my money which is around now {$10.00}. I want my money now not in 6 months!
Company Response:
State: IL
Zip: 60618
Submitted Via: Web
Date Sent: 2020-07-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I am having an issue with paypal that is blocking my money and closing my account for no reason. They don't even want to let me access my money until 6 months. I had no warning nothing! They just limited it all the time and block my money which is around now {$14.00}. I want my money now not in 6 months!
Company Response:
State: IL
Zip: 60618
Submitted Via: Web
Date Sent: 2020-07-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-06
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2020. I had an unauthorized transaction with Paypal. I disputed the amount, but Paypal came back saying it was legit. This transaction was not legit. I then appealed the case with Paypal. I was not able to contact Paypal by phone due to the covid 19 pandemic. During the appeal process, I was told by a chat representative my police report was used for the appeal. A couple of days after, another chat representative stated the police report was not used. I mailed out a dispute letter along with my police report for identity theft on XX/XX/2020. Since then, I have not heard anything from Paypal regarding the case. The transaction was not authorized by me, although Paypal continues to ignore my requests. I have attached the transaction, dispute letter which I never got a reply to, and my police report regarding the fraud transaction.
Company Response:
State: TX
Zip: 75074
Submitted Via: Web
Date Sent: 2020-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I used Paypal to pay for a reservation with XXXX on XX/XX/2020. Reservation was cancelled by host on XX/XX/XXXX. XXXX offered full-refund as service was not received, but they say I was never charged. I was. Opened a claim with Paypal. Paypal closed claim because they say I received service. So XXXX agrees I never received service but says I wasn't charged. Paypal agrees I was charged but says I received service. Documentation provided to all. XXXX has sent a refund of $ XXXX stating that's what I paid. I paid {$360.00}. I am still owed {$300.00}.
Company Response:
State: CA
Zip: 926XX
Submitted Via: Web
Date Sent: 2020-07-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: It appears that PayPal has taken personal comments that were made during a message chat with a customer service agent. For the second time in a month PayPal limited access to my account by placing a hold on all outgoing transactions. After providing all requested information to PayPal the first time they removed the hold and allowed normal transactions to continue. Then starting on XX/XX/XXXX PayPal once again placed a hold on the account. This time requesting information from sales transactions. When contacting PayPal by message on their app PayPal advised to just give as detailed information as possible and made the comment PayPal is not for everyone. I found this quite shocking considering Ive sent hundreds of thousands of dollars using PayPal and how they just seemed to disregard me as a customer. I made the comment wow, I wonder how stock holders of PayPal would feel if they knew how their customers were being treated. That was the last communication before receiving an email stating my PayPal account has been closed and the funds in my account would be held for 180 days. They blocked me from being able to use chat messages as well so the quotes and information provided above is from memory as I do not have access. No reason was given as why it was terminated. Clearly it seems to be that someone was offended by the way I judged the customer service being provided by PayPal.
Company Response:
State: TX
Zip: 787XX
Submitted Via: Web
Date Sent: 2020-07-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-05
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I was trying to send {$60.00} to my friend, XXXX on XXXX XX/XX/2020. While I was placing the transaction, Paypal website suggested that I should check the box ( Payment for service ). They left no link to explain the consequences of checking that box. All they said is that there will be a money-back guarantee. But they never said at the time of the transaction that the recipient will be charged a fee. Essentially, they tricked us to buy their service XXXX Money-back guarantee ) without disclosing there will a charge for that. All banks would disclose the fees at the time of the transaction. They will all do the math & calculate the exact number of transfer fees if any. Only when the customer consents to that fee, then it becomes legit. Paypal didn't do that. The transaction didn't give me any warning of any fees. It didn't even explain what XXXX Payment for Service ) means. This dishonest practice is tricking many users. Paypal has to be transparent about their fees at the time of the transaction
Company Response:
State: NC
Zip: 27603
Submitted Via: Web
Date Sent: 2020-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A