Date Received: 2020-07-23
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: PayPal Bank allowed our CHARITY 'S Merchant Account ( XXXX ) with a balance of {$74.00} to be hacked and stolen. Law Enforcement has been notified. After MULTIPLE ATTEMPTS to reach out to the bank to close our account and mail us the entire balance that we are LEGALLY ENTITLED TO to our registered business address at : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX # XXXX, XXXX, AR XXXX, they have illegally seized our CHARITY 'S donations and broken federal laws. We want the entire balance of {$74.00} mailed to us via Certified Cashier 's Check to the registered business addressed listed above within 14 business days or we will seek Federal Investigations, as well of dozens of consumer complaints publicly displayed, and notifying national television networks.
Company Response:
State: AR
Zip: 72450
Submitted Via: Web
Date Sent: 2020-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-22
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I sent a {$1.00} transaction from myself ( ME ) to XXXX XXXX ( CO ) to test an e-commerce button I had just installed on the company website. Mistakenly there was a {$26000.00} item in the cart, and PayPal processed the transaction for {$26000.00}. The problem was complicated by the fact that in trying to block the transaction for happening I disputed it with my credit card provider. Then after after being told that a dispute would prevent a refund to XXXX XXXX I un-disputed it, and then after that didn't work either I re-disputed it. This created a series of transactions that exceed the ability of customer service agents working on chat to understand and resolve. So now after months of attempts to reverse or annul the transaction at PayPal, multiple and continuous attempts to reverse or fully credit the transaction at my credit card provider, and at the online merchant backend provider, on behalf of myself ( ME ) and of XXXX XXXX ( CO ) have failed and PayPal now insists that I personally ( ME ) owe the {$26000.00} but they won't refund that money to XXXX XXXX ( CO ), so I'm stuck holding the bag for a completely fictitious {$26000.00} transaction. It's a bookkeeping mistake, somebody needs to make another debit or credit entry, but I can't manage to speak to anybody at PayPal. Everything is by chat only, with low-level agents who don't understand and refer me to everybody else like the credit card company. But XXXX says that PayPal tells them that too much time has gone by so the case is closed. I need to talk to a human being with a brain, or else take it to court with PayPal, but I'd much prefer to speak to a human being. I can no longer use my credit card because of this and I'm incurring penalties and interest on the full amount. I thought it would be settled in a few days, but since it has been going on for almost four months it has turned into a personal financial crisis.
Company Response:
State: NY
Zip: 10019
Submitted Via: Web
Date Sent: 2020-07-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-22
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: On XX/XX/2020 at XXXX XXXX, I received an email from Paypal that stated someone logged into my account from California, however, it was not me ( I live in PA ). Then there were four more messages sent from PayPal ( all the messages were in XXXX ). I was able to log into my PayPal account and change my password but the hacker already opened a business account using my credit. I was able to call PayPal to close the account. The name he switched the account to was " XXXX XXXX '' and had an address in Texas. Please keep a lookout for this name. Thank you for your time.
Company Response:
State: PA
Zip: 17225
Submitted Via: Web
Date Sent: 2020-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-22
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On XXXX of XXXX paypal limit 2 of my account permanently for 180 days. all effort i tried to reach them proof abortive when they manage to reply me all they will tell me is there decision to limit my account permanently is final. this they did with my fund inside it in fact they ruin my business for almost the past 172 days i haven't done any business online in fact they live me with big debt only for them to later comply to me after reporting through XXXX, they allow me to withdraw from one of my account with the limit in place when i start complain for the other two, they ask me to write them through the email i used to create those account only until XXXX of XXXX they clear the {$110.00} USD have inside that account they term it a payment for damages this they do without my consent. they never send an email to me before doing it and that fund am hoping to use it pay my landlady because my rent has been overdue for 2 months and i have make promise to hear to pay at the end of the month, this didn't stop there after charging without prior notification my account they still left it frozen i have tried to reach them without reply i will appreciate it if you guys will intervene on this matter
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-21
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XXXX XX/XX/2020 a sale of three Tahitian pearl necklaces was made by my online shop. This amounted to approximately {$2800.00}. Some of the funds were withdrawn by me leaving a total of {$220000.00} in the Paypal account. Suddenly the balance was frozen for 180 days by Paypal. A telephone call to their customer service on about XXXX XXXX resulted in a rude and abrupt lady telling me that Paypal was parting ways with me. I was given no reasonable explanation why the account was limited or the funds frozen other than to infer that I was busy with fraudulent activity. The rude person refused to give me more details. I submitted all the details/documents they requested from then on. My appeals were refused, On XXXX XX/XX/2020 the 180 frozen days expired. I was requested by Paypal to submit all my personal details/documents again. I did. I have the XXXX XXXX XXXX XXXX ID Document. It is perfectly legal and valid in XXXX XXXX as is the new XXXX XXXXXXXX which is now being issued. But Paypal is not accepting my ID Document. So my funds are not being released.They send computer generated emails which offer no explanation as to why my ID document is not being accepted or any solution to the problem. This matter is most frustrating and I'm sure not in line with any financial practice.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-07-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: Fraud incident with-out resolution CFPB incident no XXXX PayPal was payment acceptor for goods or services XXXX XXXX XXXX XXXX WAS THE FRAUDULENT MERCHANT XXXX. This Incident was reported to The United States Government Postal Inspectors Generals Offices whom did a combined investigation with the Local XXXX XXXX Post Office incident No XXXX. Upon further review of investigation. XXXX XXXX Contacted me VIA cell phone to inform me that my transaction was a fraud scam these individuals stole other peoples tracking numbers- gave me some one else number which shows an item was sent to my City but not my address nor was it the item I paid for. I live at XXXX XXXX XXXX. The item was sent to XXXX XXXX XXXX. Investigation conclusions- The Merchant PayPal conducted business with was a fraud according to the United States Government Inspector Generals Office and Local XXXX Post office
Company Response:
State: IL
Zip: 62234
Submitted Via: Web
Date Sent: 2020-07-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-21
Issue: Credit monitoring or identity theft protection services
Subissue: Billing dispute for services
Consumer Complaint: After checking my credit report online via XXXX XXXX and XXXX. I would to dispute my PayPal and Bill Me Later closed account. In 2011, I purchased a mini XXXX laptop for myself and an XXXX laptop for a friend. The mini laptop was paid off and the second laptop could only reach five payments. The account is noted as an Revolving account on Paypal. The account is paid satisfactorily and I would like to have the account removed from credit history as well as an increase in my credit score for XXXX and XXXX. Also, note that the following laptops while moving were lost/ stolen.
Company Response:
State: MA
Zip: 02116
Submitted Via: Web
Date Sent: 2020-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-21
Issue: Money was not available when promised
Subissue:
Consumer Complaint: My girlfriend sent me {$5000.00} on XX/XX/XXXX using Paypal to help pay for some work we are having done on our house. I tried to send the money from my PayPal account to my bank but was declined by PayPal. I tried to call PayPal to get the issue resolved but was unable to speak with anyone. I then tried to use the chat but have not been succesful in getting my issue resolved. Because of the way the chat works you send a message and someone answers a few hours later which makes it impossible to get anywhere. My communication has streched over 6 days and I stil l dont have access to my funds. First they suggested I withdraw the money in smaller amounts which really does me no good becuase I needed the money in a timely fashion. I tried to withdraw a smaller amount and have the money sent to my bank but was declined. Then I tried withdrawing a smaller amount using a card and was successful but this menthod has fews associated with it that the other method does not. Also the amount I could withdraw was a fraction of what I needed. Then they told me to set up a 'Cash Account ' and try to withdraw the money which I did and then was still unable to withdraw the money. They then got a specialist for me who told me to refund the money back to my girlfriend. I tried to do that and was unsuccessful because my bank declined with insufficient funds, although why I need any funds from my bank I dont know. All I am trying to do is refund the money that was sent to me. At this point I dont know what to do because Im afraid to cancel the refund or to try to withdraw the money again beause I dont want to be charged any additional fees. The most frustrating part is there is no one to call to resolve this I just keep getting a chat bot on the website. and I have been without access to my money for 6 days now.
Company Response:
State: FL
Zip: 33432
Submitted Via: Web
Date Sent: 2020-07-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: An online dog vendor, who claimed they were in XXXX, TX, claimed they were selling Chow Chow puppies, and used the name of XXXX XXXX, with phone number of XXXX, at email address XXXX. There were videos of the puppies for sale, which kind of made you suspicious to start with, but since my granddaughter was so focused on getting a dog, we went ahead with the transaction. I sent {$250.00} through PayPal, since they had purchase protection on the transaction, but they tried to get me to use XXXX, and I refused. I have alerted both my bank, where the funds have not been withdrawn as of yet, and PayPal, who had a protection program in place. The IP address of the perpetrator XXXX.
Company Response:
State: LA
Zip: 70726
Submitted Via: Web
Date Sent: 2020-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-21
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I ordered through Paypal on XX/XX/XXXX and never received headphones. On XX/XX/XXXX I contacted Paypal and have requested a refund. For the last month I have been given the run around and still have not gotten either the headphones nor my money back. First date the gave for resolution was XXXX then XX/XX/XXXX then XX/XX/XXXX. Now its up to XX/XX/XXXX. At this point all I want is money back so I may close my Paypal. This company takes your money but offers no relief for its members. They protect sellers not those who buy and would encourage all not to use Paypal.
Company Response:
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A