Date Received: 2020-07-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: Have been using paypal as a online bank to sell on XXXX and other online marketplaces for years and never really had a problem besides going through a legal verification process which i supported and provided personal documents and invoices of current inventory. Now on XX/XX/20 I woke up to a email from paypal saying my account was " permanently limited '' due to a policy violation + my money would be on hold for 180 days and they would email me after the 6 months is up about how to withdrawal the funds. Called them up right away and spoke to XXXX from the limitations department who would've been able to release my funds..they wont describe further details on the policy i violated and she didn't understand either why it was placed on the account..unfortunately she was only able to tell me that i can file a subpoena to have a review on the case but never said how to do so. Anyway I have {$3600.00} on this account that I need desperately in times like this. I have a XXXX XXXX XXXX daughter who depends on me and If i cant get those funds fast enough i am going to be in deep trouble. Please help.
Company Response:
State: CA
Zip: 94115
Submitted Via: Web
Date Sent: 2020-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2020, I put my shoes on XXXX XXXX, and sold it to " XXXX XXXX '' ( XXXX name ) through Venmo for {$380.00}. After I got the {$380.00} in Venmo, I transferred it to my bank account, and it usually takes few days. However, after a month, I still didn't see that {$380.00} transfer to my bank. So I contacted Venmo, and they told me that person has disputed his payment which is {$380.00}. So I tried to contact " XXXX XXXX '' on XXXX but found out he blocked me. I didn't know Venmo allows people to dispute their payment through the bank for no reason. The guy who disputed the payment, his Venmo ID is " XXXX ''. Venmo have created a case for it, and the case number is # XXXX. However the Venmo agent, XXXX, told me that they will do nothing about it. Not even contact the bank for the fraud disputed. I went to the police department to file a report. The report number is XXXX, and the phone number of the police department is XXXX.
Company Response:
State: CA
Zip: 91801
Submitted Via: Web
Date Sent: 2020-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-18
Issue: Other transaction problem
Subissue:
Consumer Complaint: 1 ) sold a XXXX XXXX watch for {$800.00} on XXXX on XX/XX/2020 ; payment received through PayPal ; then buyer stated watch wasn't as described and received XXXX 's ok to return despite photographic proof that the watch he was trying to return was a different watch -- XXXX ( probably because of limited COVID staffing ) didn't reply in a timely manner so PayPal charged back my account on XX/XX/2020 -- I appealed to PayPal with electronic and printed photo proof, exchanged many messages, sent separate pleas with proof to their President and then Chairman but didn't receive a response -- one specific example is that the watch returned had 6 links on one side of the band while the watch sold had 5. His watch was also scratched in many spots and dirty. PayPal never answered as to how they could ignore the photo proof in my claims and have still not satisfactorily responded as of XX/XX/2020. 2 ) as a result of that action, on XX/XX/XXXX PayPal put on hold {$380.00} proceeds from a separate transaction that were to be released one day after customer received shipment which was XX/XX/XXXX. As of XX/XX/XXXX they haven't released the funds and have not responded to requests
Company Response:
State: FL
Zip: 341XX
Submitted Via: Web
Date Sent: 2020-07-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-17
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: PayPal -negative {$3000.00} XX/XX/2020 Transfer Paid with Balance Transaction ID XXXX Seller info PayPal Note {$3000.00} USD ; PayPal Posting Date : XX/XX/2020 ; Payment to : Paypal ; PayPal 's damages caused by Acceptable Use Policy violation ;. XXXX XXXX
Company Response:
State: IL
Zip: 60612
Submitted Via: Web
Date Sent: 2020-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-17
Issue: Problem with additional add-on products or services
Subissue:
Consumer Complaint: I open a paypal account to make a donation. I closed the account? I keep getting statements from pay pal showing the account is open and active .I follow the steps to close the account. Now after closing the account the web site keep telling me they have a problem on their end and I can't close the account.
Company Response:
State: CA
Zip: 935XX
Submitted Via: Web
Date Sent: 2020-07-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-17
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Hello, On XX/XX/2020 I made a purchase from XXXX for a shirt and a pair of pants. I paid via PayPal. Since the item did not arrive and I could not reach the seller, I made a claim through PayPal on XX/XX/XXXX to get a refund of the {$51.00} I paid. ( Case ID : XXXX ) On XX/XX/XXXX, I finally received the item and PayPal closed my claim. The item was not at all as advertised. It was a different fabric and color. I sent a photo to PayPal with this evidence and opened a new case. Case ID : XXXX. PayPal opened the claim and reached out to the seller. On XX/XX/XXXX I received a request from PayPal to mail the items back and provide tracking information by XX/XX/XXXX. PayPal provided me with XXXX address to mail the items back to in XXXX and through the Resolution Center provided a different address that was in XXXX and XXXX. The shipping information on the original package was Alabama. Also, when I check XXXX now and the XXXX website, it no longer exists and the email addresses used by the company keep changing. This appears to be a fraudulent company and I kept saying this to PayPal. On XX/XX/XXXX I returned the item. I paid {$41.00} to ship it back to XXXX. I was surprised to receive a message on the same day from PayPal, denying my claim. I attempted to reach out to customer service, but they only have an AI chat function. I am now out {$51.00} for a product I returned and {$41.00} for shipping the item back. I would like for PayPal to refund the {$51.00} and the {$41.00} in extra shipping costs they required me to pay to resolve this claim. The entire process has been incredibly frustrating with PayPal protecting a fraudulent company for some reason.
Company Response:
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account was opened in XXXX, in order to make online purchases. My father opened the account for me, in the hopes that he could transfer money to it that I could then use for online payments for games and such. I was about XXXX or XXXX when my account was opened. I don't remember using it much until XXXX when I was about XXXX. During this time I was using PayPal as a way to receive money for my current XXXX endeavor ; XXXX XXXX. I would charge a small fee from clients in exchange for a commissioned piece, and they would pay ( most of the time ) through the " goods and services '' option, that PayPal takes a fee from in exchange for protection. I never once sent this money to my bank account as I didn't have one during this time, and I only used my PayPal wallet for online purchases. A little bit of time passes, and at some point ( if I remember correctly late XXXX or XXXX ) I uploaded my ID and debit card information when I had opened my bank account in hopes of transferring the small amount of money that I had there. Unfortunately, I didn't consider that PayPal would then permanently limit my account, and prevent me from ever accessing it again. This was a shock to me, and I initially tried what I could to resolve this, but according to their customer service, because I had created my account when I was under XXXX ( despite having my parents assist me ) I could now no longer use their service, and could never use it in the future. After this, my next idea was to close my account. I had uploaded my debit card, but because I had such a small amount of money in my account ( < {$1.00} ) I could not remove it. I then tried adding my bank information to get around this, however they ALSO would not let me remove money from my account, and now they have a my bank information permanently stored ( which in my eyes, is a major security risk considering I'm not even using their service ). In fact, the only way to get out the money from my account would be via check, which requires me to pay THEM a fee. Needless to say I didn't go down this route of an obvious scam. I'd like to clarify, that yes, their user agreement states accounts made while under XXXX can not be used, and my failure to acknowledge this when I was XXXX or XXXX is, as ridiculous as it may sound, my fault. However, while using their service, I ended up paying them money in " protection fees, '' or wherever else they felt they needed to take a cut from my deposits and withdrawals. Even AFTER they limited my account permanently, they never refunded the money that they made off of a MINOR. It's clear that they only care about keeping children safe and being responsible when they are at risk of legal action, such as when a user uploads a document to their servers declaring them as a minor. These practices are extremely consumer unfriendly, and they should completely allow users who made accounts while under XXXX to close them and start over. Now I am XXXX XXXX XXXX, and have not been able to use PayPal for years. This has been a major blow to me, as I am now unable to offer PayPal as a payment method for my XXXX, greatly reducing XXXX. I also, as mentioned earlier, now have personal financial information stored with a PRIVATE institution, whose security I must rely on despite not actually using their service. For my future careers, goals, businesses, I need access to PayPal again, and it's not fair that they are able to hold my data, and my account hostage, for a failure to acknowledge their user agreement that no longer is relevant to me.
Company Response:
State: NY
Zip: 10014
Submitted Via: Web
Date Sent: 2020-07-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: I opened account in Mid XXXX or XXXX I had a charge for a subscription I call PayPal we canceled it together they refunded my account then the following month they put it back on there and then I called and tried to have it removed they did not want to remove it so I let that account cancel so in XX/XX/XXXX I opened a new account and then I ordered a subscription of ugly food and canceled it was hit the next month so that was twice that I've had two accounts going to a negative balance when that is not allowed to happen supposably so I am willing to pay for the two things but I don't see that it's fair being I can not overdraft my account but payal can put me in the negative balance and so I'm really wanting PayPal to release my funds I don't care about ever using PayPal again I just want my tax return for XXXX back I am currently unemployed and it would really help thank you
Company Response:
State: TX
Zip: 764XX
Submitted Via: Web
Date Sent: 2020-07-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-17
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: In XX/XX/2020 I received an unsolicited " PayPal Cash MasterCard '' in the mail from PayPal. The card included is real and an account number has been assigned. I previously had an account with PayPal but the account has been closed for at least a year, likely much longer. I closed the account due to account security and privacy concerns and specifically requested that my account and all related information be permanently closed/disabled/deleted. I have attempted to contact PayPal and their card issuer but their automated system states that they can't handle my call by phone and to login to support a ticket ( which of course I can't do because I don't have an account, other than the new one they have apparently created on their own ). I have also opened a XXXX case but PayPal has not responded. I believe this is a violation of the Truth in Lending Act. Hopefully someone can hold PayPal accountable for their unacceptable practices.
Company Response:
State: CO
Zip: 80109
Submitted Via: Web
Date Sent: 2020-08-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: I made a purchase online and paid via Paypal. The transaction was fraud, I have tried to reach out both the seller, and to paypal many times with no success. Paypal is holding money, and has no method of getting help. When you call their customer service number a message is received that says " We can not transfer your call at this time '' and hangs up. Their online messaging center says that they are " unable to accept messages '' - there is no assistance. This is the same as Visa just shutting down one day.
Company Response:
State: UT
Zip: 84108
Submitted Via: Web
Date Sent: 2020-07-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A