Date Received: 2015-04-29
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Ocwen Loan servicing LLC took over our mortgage from IndyMac in XXXX of XXXX. IndyMac took our automated payment out on the XXXX of the month instead of the XXXX as scheduled causing an overdraft that snowballed. In the end we were {$980.00} overdrawn. We finally caught up 60 days later and began making our regular payments. We were assured that if we kept the account under 90 days late we would be fine. In XXXX of XXXX Ocwen put us on a modification plan without notice. I had turned down the modification earlier in the year as it added {$200.00} to our payment that we could not afford. In XXXX I sent the regular payment. It was returned at the end of the month for being less than the modification payment. This pushed us over the 90 day limit and Ocwen froze our account and would not accept any payment other than the full amount. In the interest of keeping our home we worked closely with Ocwen to bring the account current to no avail. In XXXX of this year we applied for a principal reduction through XXXX ( XXXX ) and were approved. In XXXX XXXX sent Ocwen {$27000.00} ( approx ) which Ocwen accepted and then sent us a notice that we were not eligible for their loan modification as we did not send all necessary documentation. We were then sent the monthly mortgage statement listing the XXXX payment and listing our new payment due on XXXX XXXX. We then received a new notice from Ocwen this month stating that our loan modification was approved and our payment was due on XXXX XXXX. I have made repeated calls to Ocwen and have gotten XXXX different quotes on which payment plan we have, the payment amount, and the due date. I also contacted Fannie Mae ( as Ocwen is their subsidiary ) for intervention and they have not returned my calls or made any move to correct the issues. Today ( XXXX/XXXX/XXXX ) Ocwen called requesting the documents to approve the modification plan! Their incompetence is beyond belief and is causing me undue stress and anxiety.
Company Response:
State: CA
Zip: 93305
Submitted Via: Web
Date Sent: 2015-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-29
Issue: Settlement process and costs
Subissue:
Consumer Complaint: I have my original mortgage ( XXXX ) contract which states " once I reach 80 % of my original contract amount, I may terminate my PMI '' My original mortgage company was XXXX went out of business & sold all of their loans ( including mine ) to Ocwen loans. It has been a nightmare since I have been with Ocwen ( Ocwen bought my loan in XXXX ' XXXX ). Ocwen had sent me a letter of cancellation of PMI and its requirements. I met all of its requirements and they told me I need a new appraisal of the current value of the house. I got the newer appraisal ( XXXX ) Even though the original contract states 80 % of the original value ( {$130.00} ) they ( Ocwen ) denied my cancellation. My new value is {$100000.00} and they are not going by the original value. I have sent a copy to Ocwen of my original contract and a copy of there letter, which both state the same thing.
Company Response:
State: OH
Zip: 43110
Submitted Via: Web
Date Sent: 2015-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-29
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I 've been making my mortgage payments on time, but in XX/XX/XXXX was unable to pay my taxes. I set up a payment plan with my county and on the last payment, Ocwen set up an escrow and paid the remaining XXXX {$790.00}. I contacted Ocwen, explained the situation and sent them {$790.00} to get my escrow balance to XXXX and then faxed a letter requesting Ocwen close my escrow acct. And, I would make sure to pay my taxes. In ~XX/XX/XXXX Ocwen, sent my county XXXX from my supposedly closed escrow, and sent letters saying that I then owed them this amount. My taxes are XXXX. Freely admitting and in line with my intent to pay, I sent Ocwen XXXX ( my actual tax liability for the property ). Ocwen assured me that I owed them the remaining XXXX and would n't be attributing my mortgage payments to the loan until the escrow was paid off. Their research department was supposedly on it though. After more harassment, I discovered on some of the paper work they had sent me, that the XXXX was attributed to XXXX different PIN number XXXX was my property and the other was my neighbor 's property. I pointed this out to their effective research department and assumed that this would resolve the issue in short order. Not so, though they see it on their paper work, there is nothing they say they can do until the escrow balance is XXXX???? So, they 're moving along with harassing letters, some phone calls, notices on the door, beginning the foreclosure process, marring my credit, all they while they are cashing my monthly mortgage payments and the county tax balance is XXXX. I 've talked to several escalation specialist over a period of months. No resolution. I 've requested to talk to their supervisor, was told I would be contacted in XXXX. It 's been a week, no response and the letters keep coming. I been paying timely on this mortgage for 15yrs. I 'm beginning to pay down the principle and I think they may be trying to bully me out of my house. Or, some internal embezzlement at Ocwen? Some sort of funny business or bad business practice are afoot. I certainly patently tried to work out this issue with them that is clearly their mistake. Is there anyone else experiencing similar treatment with Ocwen?
Company Response:
State: NC
Zip: 28803
Submitted Via: Web
Date Sent: 2015-04-29
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-29
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I obtained a loan modification from Ocwen. My statement shows that Ocwen took {$1700.00} from my escrow account as a Loan Modification Balance Adjustment. It is my understanding that only taxes and insurance are to be taken from my escrow account. Those payments were also taken out.
Company Response:
State: CO
Zip: 80110
Submitted Via: Web
Date Sent: 2015-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-04-29
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I was alerted today by my credit monitoring service, XXXX that Ocwen reported my XXXX 2015 payment as XXXX days past due. The payment was made on XXXX/XXXX/2015 within my XXXX day grace period therefore it was not late. The payment was made via Ocwen 's automated phone service. The payment confirmation number is XXXX, amount {$8900.00}. I called Ocwen this morning and spoke with a XXXX, agent ID number XXXX. I explained my situation and she confirmed that the payment was made on time and she did n't know why Ocwen reported it XXXX days delinquent. I told her I wanted it correct immediately. She replied that it would take XXXX days to get the issue sent to their research department. I told her this was not sufficient as I am in the process of applying for a loan. I asked for a case person who I can follow up with as well as a case number and she said there was n't either. As you know, Ocwen has been the subject of over XXXX of regulatory fines and nearly lost their mortgage license in my state of California for these as well as other illegal practices. This erroneous report made my FICO score decline by XXXX points.
Company Response:
State: CA
Zip: 96150
Submitted Via: Web
Date Sent: 2015-04-29
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-29
Issue: Credit decision / Underwriting
Subissue:
Consumer Complaint: My wife and I have been asking Ocwen to verify its information it has been reporting for the past XXXX years on our credit. We have sent numerous certified letters to Ocwen and the reporting companies asking for written verification of the account and the information being reported. We only receive generic form letters in return without any verification of any kind. We believe we have the right to ask for this verification or the removal of all the information they report. We also believe they are only allowed so many days to comply, not the XXXX years it has been.
Company Response:
State: PA
Zip: 173XX
Submitted Via: Web
Date Sent: 2015-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-04-28
Issue: Settlement process and costs
Subissue:
Consumer Complaint: I 'm in the middle of a refinance and for some strange reason Ocwen is holding up providing a payoff letter. I 've had to reschedule my closing date of XXXX XXXX, 2015 because of this and I would like for any assistance you could provide in this matter. Calling these people ( Ocwen ) is like talking to a brick wall. Please have them forward the payoff letter to XXXX XXXX as soon as possible so this matter can be resolved.
Company Response:
State: IL
Zip: 60031
Submitted Via: Web
Date Sent: 2015-05-01
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-28
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I received a letter from Ocwen Loan Servicing , LLC stating that myaccount had been increased. I called to ask for an explanation andtold they could not really explain it..I asked for an escrow reevaluationand was told it would be done ... .I also asked my attorney to review the leletter from Ocwen to see if she understood it and she did not, sheforwarded a letter asking for an explanation..She suggested that Icall the customer service number provided by Ocwen and talk to myCustomer service rep.. I did that and he also had no idea how toresolve the issue. He suggested that I call the research departmentwho would then call the escrow department who would take about15 days to reply. They could not provide me with a phone number ormailing address for the research department. I really would like some assistance in resolving this issue. As of today, XXXX XXXX, 2015 the reevaluation on the escrow accounthas not been done nor has anyone contacted me.
Company Response:
State: ME
Zip: 040XX
Submitted Via: Web
Date Sent: 2015-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-04-28
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: On XXXX XXXX, XXXX, I submitted the first of XXXX requests to OCWEN for a loan modification with details explaining the financial hardship that I was under due to XXXX 10 % pay cuts due to downsizing within the company I am still employed. I was pleading for assistant by way of reducing the 10.37 % Interest Rate so that I could afford the monthly payments on a property that I was assisting a homeless family member with a place to live. When the application was denied, I realized shortly after the several conversations with the Representative assigned to my case, I had listed my 'take home pay ' in XXXX separate areas of the Making Home Affordable Program Request for Mortgage Assistance application. I requested to reapply although OCWEN had complete application which included the Form XXXX ( Short Form Request for Individual Tax Return Transcript ), Pay Stubs before and after XXXX 10 % pay cuts they validated my gross and net income. Then shortly after XXXX XXXX, XXXX I received notification from OCWEN that the loan that I thought was for 30 years was due to mature on XXXX XXXX, XXXX. I honestly thought the loan was for 30 years. However, right away I contacted OWEN by telephone to request assistance in repaying the loan. They sent another Making Home Affordable Program Request for Mortgage Assistance application, which was completed and submitted with my most current pay stubs verifying financial hardship still in place. The Representative requested financial information from the family member. The family member is not a co-borrower and did not consent to giving their information since they worked odd and in jobs when they could and they gave me what money they could when they could. I spoke XXXX with the Representative regarding the situation and stated repeatedly that there was no way I could come up with the full payment on XXXX XXXX, XXXX. At no time during any of the many telephone conversations did either Representative disclose to me any other options to obtain a loan modification with OCWEN. My pleas for assistance was to no avail and subsequently the application was denied a XXXX time. In the meanwhile, OCWEN sent out an XXXX during XXXX XXXX and issued documentation of the estimated value of the property as compared to other properties in and around the area. It was determined that the XXXX old property did not comparably have a value equal to the amount owed due to a 15 % depreciation rate. Once again I reached out to OCWEN by telephone for a home modification. The Representation referred back to the notes in my file that I had not provided the family member 's income information and stated that they could not reopen my application without that information. He scheduled a XXXX XXXX, XXXX ( XXXX ) telephone appointment we. On XXXX XXXX, XXXX I received a Certified Letter from OCWEN requesting full payment on or before XXXX XXXX, XXXX. I called OCWEN again and talked to a difference Representative giving her my three-year story. She agreed that the other Representative should not have requested the family member 's information since they we not a co-borrow and then asked if I have made a 'Settlement Offer ', which she explained could be as low as 10 % of the amount owed. This was the first time this option was ever mentioned to me. During the XXXX XXXX, XXXX appointment I asked to make the 10 % Settlement Offer and was told that that option was only available prior to the maturity date and therefore I would not qualify. This my compliant against OCWEN for not disclosing the Settlement Offer between XXXX XXXX and XXXX XXXX.
Company Response:
State: MS
Zip: 395XX
Submitted Via: Web
Date Sent: 2015-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-28
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: THE INJURY : Ocwen Loan Servicing , LLC ( OCWEN ) services my personal mortgage. OCWEN ( formerly GMAC Mortgage ) has serviced my mortgage since Origination in XXXX XXXX. In XXXX and early XXXX XXXX, I contacted the XXXX Credit Bureaus respectively regarding OCWEN 's incorrect trade line data. OCWEN is reporting XXXX MORTGAGES - I only have XXXX Mortgage ; which has never been transferred. OCWEN is reporting the Mortgage as CLOSED as of XXXX XXXX. OCWEN is reporting payments through XXXX XXXX - yet the Account shows CLOSED. Several Disputes and Reinvestigations were filed. The Updated Information did not change the Account status to OPEN. As of today, XXXX XXXX, OCWEN is reporting my mortgage in duplicate and as closed to the Credit Bureaus. On XXXX XXXX, XXXX I sent the Credit Bureaus the Verification of Mortgage and Credit History Letter I printed from OCWEN 's Customer site. On XXXX XXXX, XXXX I contacted OCWEN directly via phone to the Ombudsman 's Office requesting help to resolve the Credit Reporting Error that was still occurring. I was instructed to send a written request, which included copies from each Credit Bureau showing the OCWEN Account trade line. On XXXX XXXX, XXXX, I received written notification from OCWEN that " XXXX XXXX # XXXX was submitted to the credit-reporting agencies to report the line of credit as open ... It could take XXXX days for the bureaus to update their systems ''. On XXXX XXXX, XXXX I forwarded OCWEN 's letter with the AUD # to the Credit Bureaus. On XXXX XXXX, XXXX I contacted OCWEN notifying them the error was not corrected and I was still being impacted by the error as I was unsuccessful in refinancing my home because of the error ; nor would OCWEN refinance me. I stated that I felt " trapped by OCWEN ; because [ OCWEN ] wo n't refinance me ; and is telling everyone else I do n't have a mortgage to refinance ''. The corporate analyst I spoke with told me OCWEN had completed its ' obligation to correct the error as the XXXX '' was sent to correct. THE INSULT : The Credit Bureaus updated the OCWEN account to show 30 days past due based on updates received the week of XXXX XXXX. How is it that OCWEN can expeditiously communicate a late payment within 30 days ; yet has been unable to show my mortgage as an OPEN account after 60+ days and at least a XXXX attempts. I am unable to refinance my home because of the reporting errors caused by OCWEN. The Mortgage Account shows Closed - Negative Impact on FICO & BEACON score The Mortgage Account shown as XXXX Accounts- Negative Impact on FICO & BEACON score. The Date Open is incorrect as XXXX rather than XXXX - Negative Impact on FICO & BEACON scoreAs of today, XXXX XXXX, OCWEN is reporting my mortgage in duplicate and as closed to the Credit Bureaus. I need assistance to either get OCWEN/Credit Bureaus to report the information correctly ; or assistance in having the Credit Bureaus remove the incorrect information which is severely damaging any opportunity to refinance my home. I have attached copies of the request sent to OCWEN on XXXX XXXX ; which included copies of the OCWEN account from each Credit Bureau.
Company Response:
State: NC
Zip: 28215
Submitted Via: Web
Date Sent: 2015-05-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No