Date Received: 2015-04-27
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My escrow payment increased from roughly {$330.00} a month to {$410.00} a month while my taxes/ homeowner insurance have stayed the same. No XXXX at ocwen has been able to tell me why or tell me where my money is going. They tell me someone will get back to me and they never have for 2 weeks now.
Company Response:
State: PA
Zip: 17036
Submitted Via: Web
Date Sent: 2015-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-27
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Due to a financial hardship when I purchased and had installed a new furnace I requested a loan modification in XXXX XXXX through XXXX ( XXXX ) with IndyMac Mortgage Company. IndyMac requested from me the same documention and information over and over again, with no resolution as of XXXX XXXX. Due to the financial hardship my mortgage was behind by XXXX payments. Upon sending my XXXX payment which was late the payment was returned. The lender was not working with me, would not accept my payments and by XXXX XXXX I received foreclosure documentation to be effective XXXX XXXX, XXXX. One week prior to foreclosure I received a XXXX alternative trial loan modification with IndyMac in XXXX XXXX on an original loan balance of {$72000.00} with a monthly payment of {$700.00}. The trial loan modification required that I paid {$500.00} for XXXX to XXXX and a permanent modification would be granted if I was in full compliance. A full modification was granted in XXXX XXXX with an unpaid principal balance now of {$77000.00}. There was an escrow shortage in the amount of {$1100.00} with the monthly payment of this shortage to be paid over a five-year ( 60 months ) period. This monthly payment has been already included in the monthly escrow payment. Review of OCWEN 's Annual Escrow Account Disclosure Statement Account History now reflects a NewLoan Setup Fee and which there should be no modification fee. This is not a new loan and assignment or transfer of this loan from the previous servicer, IndyMac to Ocwen effective XXXX XXXX, XXXX does not warrant the fee assessed to this loan. My escrow is to be used for taxes and insurance and this servicer by federal lending guidelines are now violating fair lending laws and are exhibiting predatory violations. Communication with OCWEN has been tedious and frustrating because I initially responded in XXXX and their response in XXXX XXXX is as follows. Please be advised that the servicing of the loan was relocated from XXXX Ocwen servicing location to another on XXXX XXXX, XXXX, with a negative escrow balance of {$790.00}. OCWEN caused the negative escrow balance when charged the NewLoan Setup Fee. This is not a new loan and relocation from XXXX Ocwen servicing location to another is an OCWEN charge not a charge to the consumer or customer. This act is predatory and the loan modification clearly states that the escrow shortage on this loan is included in my current payment. Additionally, my mortgage payment changed, in XXXX, it was {$500.00} and in XXXX it went down to {$490.00}. OCWEN 's attempt to assess 18 months later an unauthorized charge to my escrow that only allows for taxes and insurance is a predatory act and blatant violation of Fair Housing, Fair Lending and Mortgage Servicing Laws and is illegal. In summary the prior Loan Servicer, IndyMac Mortgage Services verified that this is a loan transfer effective XXXX/XXXX/XXXX and transfer of the servicing of this loan does not affect any term or condition of the mortgage contract.
Company Response:
State: MO
Zip: 631XX
Submitted Via: Web
Date Sent: 2015-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-27
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Ocwen Home Mortgage has been assuring customers that they are paying out their escrow to their Home Owners Insurance Companies, but are not doing so. I have had multiple contacts with the company, to which they do not update that I have called stressing the importance of this being paid. In contact with my Home Owners Insurance Company ( XXXX ), they have told me that Ocwen is notorious for not paying their homeowners escrow. I believe they are doing this for financial gain. Since HomeOwners Insurance is a contingency on a loan, Ocwen does n't pay a 3rd party, because if I lose my insurance ( which I did temporarily due to their negligence ), I automatically get enrolled on Ocwen 's very expensive Home Owners Policy. I was forced to pay out of pocket for my Insurance, even though my money is in the escrow account. Now I want my money back from Ocwen, and they are pretending that they have no knowledge of my request every time I call. They are able to keep my money and not pay me back, but if I keep my money and do n't pay them the due mortgage until they refund me, then I lose my house. This is XXXX banking at it 's finest.
Company Response:
State: NJ
Zip: 087XX
Submitted Via: Web
Date Sent: 2015-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-27
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: OCWEN handles an escrow account to pay state property taxes in addition to my mortgage payments. On a regular basis, they collect more money than needed. In XXXX 2014 I decided to close my escrow account and called their customer service to learn how to do this. On the customer service 's advice, I wrote a letter requesting to close my escrow account. The letter was ignored. Since than, I called OCWEN 's customer service multiple times and sent them several more letters requesting to close my escrow account. The account is still not closed. Among excuses there were statements that the letters were not received or that it was too close to the date when the property tax is to be remitted to the state. I receive a written response only XXXX time after I sent OCWEN the letter by certified mail. In their response they refused closing my escrow account saying again that it was too close to the date when the property tax is to be remitted to the state and suggested that I send them yet another letter. The latter suggestion sounds senseless. Nothing prevents OCWEN from closing my escrow account after the property tax is paid. They already have several letters from me that clearly show my request to close my escrow account.
Company Response:
State: WA
Zip: 983XX
Submitted Via: Web
Date Sent: 2015-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-26
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: I had a closing on a property that had many errors and problems and rescinded on the same day as closing. XX/XX/XXXX. When I rescinded this on the ground of fraud, they obtained a bogus Settlement Service named XXXX which did not have anything to do with this loan, that service was XXXX from my original settlement statement and charges document signed by XXXX XXXX XXXX and the Sellers Legal representative. There were no witnesses, no agents for the lender, no Notary on site in XXXX, PA, and no signature from XXXX XXXX XXXX, on the originals. Even the note is not dated or witnessed of the assignments that were not filed in County records as Pennsylvania law requires. There are no certified copies of any assignments, or transfers filed and recorded into Public record, and what was filed were forgeries with my signature, with the XXXX stamped on page XXXX. Page XXXX of the Mortgage does not state the borrowers name, just as Borrower is on the main page. I have all the Original Certified copies that the court would not let me introduce into record on my motions and strike petitions. All my petitions have been denied, even my discovery request was ignored before Judgment was passed. XXXX is producing false records to foreclose on properties that they do n't own, or even made consideration for in any purchase by using XXXX that did not track any assignments to this mortgage either also documented. Then there is XXXX claiming they own the mortgage, but they don'r show standing and on the XXXX XXXX loan lookup site it also states the XXXX does not own my loan, with the address of XXXX XXXX XXXX, XXXX, PA XXXX ; last XXXX of the social XXXX. But I get letters from XXXX that they own the loan, and I just received another default letter from XXXX Mortgage that I owe on a loan to their account No. XXXX in which I have no contract with that I signed. and also Homecomings has a loan number # XXXX, and XXXX XXXX with another loan number of # XXXX. Each XXXX can come back and file judgement against this same mortgage, when it was already being in foreclosure. I did not care about this home and did not want a free home, I am interested only in winning against XXXX Mortgage for fraud and all the TILA and RESPA violations and collecting back all the funds I had to pay since the Deposit to the Real Estate. I did not put up the closing fees, my wife received an award for negligence of her mothers death and put up over {$8000.00}. My income was not considered in the pay back, and they just needed my signature so I would default and they would have unjust enrichment, and all the actors have made at least XXXX times the loan amount from the Mortgage bailouts that never helped me, but enriched all the scammers I mentioned here. I want my day in court, but in XXXX XXXX even the recorders office is corrupt along with the Judges. Citizens have no chance of finding justice here, and the only way to find justice may be to file a Federal complaint and report the criminal activity of XXXX County to the authorities, which I plan on commencing soon as I can fight this unethical Judgement that is selling my Home tomorrow XX/XX/XXXX at XX/XX/XXXX. I already filed a XX/XX/XXXX on Friday XX/XX/XXXX to give me time to get the proper authorities to investigate, and I also intend on filing another Quiet Title XX/XX/XXXX to slow this runaway train of Justice.
Company Response:
State: PA
Zip: 188XX
Submitted Via: Web
Date Sent: 2015-04-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-04-26
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: In the year 2000, I made the mistake of signing a predatory loan with XXXX. It had a 10.25 interest rate and although I thought it was a XXXX year mortgage it turned out to be XXXX year mortgage with a balloon payment at the end. The loan was immediately sold to XXXX Loans who eventually sold it to Ocwen. The underwriter is XXXX XXXX. The loan was due XXXX XXXX, 2015. This last year my wife and I tried to refinance the home before the loan matured. It took a long time due to a problem the mortgage company had with the appraiser they hired. By the time the XXXX appraisal happened, we were very close to the loan 's maturity date. Unfortunately that appraisal revealed that our house was worth {$15000.00} less than we owned. The mortgage company pulled out. Working through HUD, we found a program that would help right-size our home, but they needed us to be current on our loan, which had matured by that time. They suggested that I contact Ocwen and ask for an extension. Around the XXXX part of XXXX, I contacted Ocwen and asked for an extension of the balloon so we could apply to the program and then refinance. They sent us paperwork. We filled it out and returned it, and they applied the paperwork to a HAMP application and rejected us because we can afford to make our monthly payments. I asked once again for an extension, and even sent an email to their loss mitigation department. They told me to resubmit the paperwork. A couple of XXXX later, I received a letter showing that they had once again applied our paperwork for the HAMP and once again rejected us for the same reason as before. Feeling frustrated, my wife contacted XXXX. An agent helped me call Ocwen a XXXX time. This time the customer service person admitted that the underwriter did allow extensions. They said they could use the paperwork I had submitted previously to apply for the extension. By this time it was the end of XXXX, and the loan had officially become delinquent. On XXXX XXXX, they told me my application had once again been rejected, but they could not tell me why. Apparently, a letter had been sent out on the XXXX. To this date, I have not yet received the letter in question. However, on XXXX XXXX, I was told that in order to get an extension I needed to have applied before the loan matured. The representative encouraged me to do a short sale, which will still leave me with a financial obligation even though I no longer have the house. To add insult to injury, when I checked my credit rating, I discovered that Ocwen has reported me nine months delinquent instead of three, completely trashing my credit. This is all very frustrating. We had a plan that would have gotten them all of their money, and allowed us to keep the home. All we needed was a three month extension. Also, if I needed to have applied for an extension before the loan matured, why could n't Ocwen have told me that in the XXXX place instead of stringing me along for three months applying me for programs I did n't ask for or qualify for? It looks as if they never intended to work with me, and were just creating an illusion of trying to help in order to comply with the government 's desire that mortgagers attempt to keep the buyers in the home. Now we are losing our home, and the reported delinquencies will make it very hard to find a good place to rent. In the meantime, Ocwen has sent us a notice that they are starting foreclosure proceedings on XXXX XXXX, 2015.
Company Response:
State: MI
Zip: 49001
Submitted Via: Web
Date Sent: 2015-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-26
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: On Saturday, XXXX XXXX, 2015, I received an " Annual Escrow Account Disclosure Statement '' from Ocwen Loan Servicing , LLC for my primary mortgage that they service. The analysis stated that I could pay {$1000.00} to cover the balance that would be needed in the account. I promptly put a check in the mail on Monday, XXXX XXXX, 2015 for said amount. Several days pass, and I inquire every other day until finally on Friday, XXXX XXXX, 2015. After speaking with " escalation specialists '' on different occasions, and since Ocwen could not find the check, I put a stop payment on the check and provided payment over the phone. However, this payment was not applied to ESCROW, but to my principal. I called back the following week, several times to get it resolved, and the money was moved to a " Suspense Account '' and NOT to ESCROW. Enough was enough, I contacted an Ocwen XXXX and started the ESCROW closing procedure. There was a balance of {$1600.00} in this account at the time of the request, which was made the week of XXXX XXXX, 2015 via fax, ombudsman and USPS to cover all bases. The ESCROW account was closed before my next payment due on XXXX XXXX, 2015, and to their credit, Ocwen adjusted the amount of my payment drafted to only be P & I. However, Ocwen still had a total of {$2600.00} of my money at this time. Numerous phone calls again ensued. The week of XXXX XXXX, 2015, I finally receive a check for {$1000.00}, but I was still owed the ESCROW balance. The following week of XXXX XXXX, 2015, I received the ESCROW balance plus another {$1000.00} -- they overpaid me! After working and waiting for 2 weeks with an ombudsman, there is still no resolution. An inquiry into my account revealed that I finally have a negative {$1000.00} balance on my closed ESCROW account, and have not cashed the {$2600.00} check, but plan to on Monday, XXXX XXXX, 2015. I called Ocwen again today, Sunday, XXXX XXXX, 2015 and was told they have marked my account negative because " XXXX payments in the payments in the past 12 month period have been denied by the customers financial institution '' -- apparently, they finally received the check on which I stopped payment, and instead of looking at the notes on the account, they decided to keep trying to deposit it. I 'm not certain if this will negatively affect my credit or not. While this was going on, I have actively been looking to refinance with XXXX XXXX XXXX and hope to close the week of XXXX XXXX, 2015. With this pending action, my bigger concern is that there will be an over or under payment of the mortgage from the XXXX refinance combined with the money I owe them for the ESCROW they overpaid me, and this will take another XXXX 3 months to settle. I 'm also concerned with how they report my account to the credit bureaus once I pay off the loan. Simple processing and mathematics is lost on this company, and the Ombudsman have no way to contact the ESCROW department except via email.
Company Response:
State: NC
Zip: 27587
Submitted Via: Web
Date Sent: 2015-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-25
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I received a notice of an escrow shortage from ocwen for {$950.00}. I sent them a check waited, called them nothinghappened. So I sent another check thinking maybe thefirst XXXX got lost. Again nothing happened. Finallygot a hold of someone they said they have both checksand the first XXXX is being processed. Still nothing. Its been XXXX. I have a check for {$950.00} that I have no idea if whenor if it will be cashed. They do n't answer emails their callcenter is in XXXX and are no help at all. On top of thatmy last payment which they got a day before the due datethey applied to principle and not the payment due then theysaid I was late on my payment. I have never been latepaying them. They just had to pay XXXX dollars fordoing this kind of thing and they are still doing it. Willanyone do anything to stop them?
Company Response:
State: MI
Zip: 48066
Submitted Via: Web
Date Sent: 2015-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-25
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My mother and father had a mortgage on their home in XXXX, XXXX My mother passed away on XXXX/XXXX/XXXX and my father died on XXXX/XXXX/XXXX. The mortgage servicing company holding the mortgage on the date of my father 's death is Ocwen Financial Corp. We contacted Ocwen when my father passed, and they agreed to stop charging interest and trying to collect payments because we informed them that we were listing the house for sale. Despite that agreement, Ocwen has charged approximately {$5000.00} in additional interest and fees. Apparently, when Ocwen was notified of my father 's death they began charging interest and fees under my mother 's name as they XXXX were listed on the mortgage. We have notified Ocwen of the fact that my mother is also deceased and we have provided them with my mother 's death certificate but they refuse to fix the problem. We have asked them to stop charging interest and fees in her name and to verify that the amount owed on the mortgage is the amount outstanding on the date of my father 's death, but they refuse. In fact, it is nearly impossible to get any assistance from Ocwen as the structure of their customer service department forces us to begin with a new representative each time we call. We have been assigned a number of different " relationship managers '' but these individuals do n't provide any real assistance. It seems as if Ocwen has deliberately created a maze to traverse in their customer service department hoping that people will simply give up out of frustration. To make matters worse, Ocwen is now delaying the sale of my parent 's house. The house is currently under contract, but we ca n't close because the transfer of the mortgage from company to company over the years apparently was not handled properly. All we need to be able to close is a copy of the release given to Ocwen by XXXX ( the company that sold my parents mortgage to Ocwen ) at the time the mortgage was transferred. However, amazingly Ocwen says they can not find that document. As a result, we have had to take legal action to remedy the situation ( Ocwen should reimburse us for these legal fees ). Currently, the house is still under contract but we ca n't close thanks to Ocwen. I am writing this complaint because we are at our wits end. We keep trying to work with Ocwen but they refuse to help. I believe that they are simply trying to delay any action until we are ready to close so that we will be put in a position where we have to choose either to pay what they demand or not close on the house. There is a definite time issue in this situation as we will be in a position to close in the next XXXX or three weeks and we need this issue resolved prior to the time that the title company requests a payoff amount from Ocwen. Dealing with the death of your parents is obviously a difficult situation as is trying to properly deal with the estate they leave behind. The pain of that situation has been exacerbated greatly by Ocwen 's actions. Their indifference and, in my opinion, intentional deception is nothing less than cruel. I hope that this complaint will lead to quick action to try to force Ocwen to remedy this situation. Thank you for your consideration.
Company Response:
State: OH
Zip: 45248
Submitted Via: Web
Date Sent: 2015-04-25
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: No
Date Received: 2015-04-25
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Ocwen Mtg raised monthly payment from XXXX as per XXXX/XXXX/15 statement to XXXX as per XXXX/XXXX/15 statement. This was because of escrow increases. I sent XXXX that they claim was escrow shortage. They acknowledge they received this on XXXX/XXXX/15. Now they claim my payment is XXXX on XXXX/XXXX/15. I sent the XXXX payment of XXXX that shows on my statement. They are now calling and telling me I am delinquent with my payment. They have not credited me the XXXX. I have talked with them on the phone and I have tried to explain to them but they can not seem to understand there is a problem as they do not have the correct amount for my payment. I speak to some one who does not speak very clear XXXX. It is hard to understand them and they do not seem to understand me either. I do not want this to look like I paid a late payment as I have perfect credit and do not want a mark against us.
Company Response: Company chooses not to provide a public response
State: AZ
Zip: 85213
Submitted Via: Web
Date Sent: 2015-04-25
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: No