Date Received: 2015-04-25
Issue: Settlement process and costs
Subissue:
Consumer Complaint: We bought our house through XXXX VA loan ; they sold loan to Ocwen. We sold this house in XXXX XX/XX/2014. Ocwen sent me XXXX final checks totaling {$3500.00}. I did not cash them in time ; they were void after XXXX days. When I called to have them reissued, Ocwen told me that I am no where in their system. I faxed them copies of the checks with my loan number on the checks & Ocwens name. They said they ca n't reissue because they ca n't find me. They also said they ca n't send me my XXXX because they ca n't find me in system. They told me they had a system change over in XXXX XX/XX/2014 & I 'm lost in system???? They have given me no solutions. What do I do?
Company Response:
State: TX
Zip: 77706
Submitted Via: Web
Date Sent: 2015-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-25
Issue: Credit decision / Underwriting
Subissue:
Consumer Complaint: I have an insurance ( insurance ) claim, due to a fire, the claim begins with XXXX XXXX XXXX, and was transferred over to XXXX Loan Servicing. The XXXX draw was distribute to the contractor, However he did any building,, Ocwen was informed of the matter on hand, when the loan was transferred over. I informed Ocwen again of the matter. Ocwen states that it is XXXX XXXX XXXX responsibility because the check was sent out by XXXX XXXX XXXX. And they can not act on the issue, with out Authorization from XXXX XXXX XXXX. Ocwen wants to know why I am inquiring of the matter, to them and they will not take any action on the matter, or assist with the issue. Per Ocwen it 's XXXX XXXX XXXX responsibility. Per Ocwen they will not do the necessary process to inquire about the XXXX, for the completion of the repairs because it is XXXX XXXX XXXX responsibility. And for me not contact them, any more. I received ( return ) a call from, Ocwen ( XXXX ) representing XXXX XXXX XXXX. On what they can and want do. Per OCC, it is Ocwen responsibility to inquire with the contractor, on the repairs. Because the loan is with them and the money is part of the Mortgage loan. Please see Attachments. Per Ocwen, they need XXXX XXXX XXXX authorization, to proceed to take action on the money. Due Ocwen need Authorization to move forward with Retrieving the Missing Money ( Funds ).
Company Response:
State: FL
Zip: 33167
Submitted Via: Web
Date Sent: 2015-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-04-24
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Ocwen Loan Servicing , LLC has been since XX/XX/XXXX playing a game with the mortgage of our home. Since XX/XX/XXXX despite the monthly checks in the correct amount of each monthly payment they have rejected them, stating there is an escrow, because we had an insurance company with another company besides them -- something in which has been done since the loan originated, therefore NO ESCROW was ever on the original account. Then recently when XXXX payments sent in the amount ( s ) of {$1600.00} and {$2900.00}, after confirming with the XXXX that the Priority Letter Package was received with a signature in return, I call to check on this and I get told they have only the {$2900.00} and have sent a foreclosure notice. We have XXXX loans with them, and it has only been until recently out of 14 years they have started playing games and I document everything, the names they use, which are never in XXXX, not that I am against XXXX however the employee ID 's they provide never match, the FAX numbers they provide according to XXXX " supervisor '' is correct and the next " supervisor '' they are incorrect or the same " supervisor '' will backtrack and try to cover up and say " If I told you that, I was mistaken that is the correct and proper working FAX at this time/or/most current FAX number at this time. " This company is anticipating on their consumers to not write names or numbers down or keep an accurate record of dates and times. They have held on this XXXX account only our checks each month for more than 4 weeks ( the law states 14 business days max ) then either cashes them and waits for them bounce if you forget they were out there ( error made XXXX ) and or send them back to you and tell you they can not cash them because of a false balance on your account, accruing more late fees.
Company Response:
State: TX
Zip: 751XX
Submitted Via: Web
Date Sent: 2015-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-24
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I 've been trying to get a loan modification, then short sale and havebeen denied numerous times by OCWEN even though I qualify for HEMPmodification based on all criteria. but I still get denied. I have a XXXX with OCWEN and aHome Equity Loan as a XXXX with XXXX. They are both interestonly loans. The market value of the house is about {$250000.00} andboth loans amount to approximately {$390000.00}. The house hasdeteriorated and needs costly repairs, including structural damage. I 'm a single mother with XXXX older children and XXXX in XXXX. I hold a XXXX with my employer and financialcrisis could put my job in jeopardy. Me and my children are at theirmercy for a short sale. I am left with not much options and it maycome to a foreclosure. I need any assistance I can get. thank you
Company Response:
State: CA
Zip: 91744
Submitted Via: Web
Date Sent: 2015-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-24
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: A XXXX party authorization, signed by the homeowners is within the attached NOtice of Error. Ocwen has obtained forced placed homeowners insurance even though they have been shown repeatedly that the homeowners have compliant insurance in place. Worse, Ocwen is collecting escrow and PAID the premium on the homeowner chosen hazard insurance, which is proof they KNOW lender placed insurance is inappropriate. Payments for the homeowners ' chosen hazard coverage, and the lender placed insurance are both reflected on a single escrow statement. As noted in the NOE, the homeowner provided proof of insurance coverage in XXXX or early XX/XX/XXXX, I faxed proof again in XX/XX/XXXX. Nevertheless, in XX/XX/XXXX, Ocwen obtained lender placed insurance. A Notice of Error has been filed, and is attached here. So far, Ocwen has not acknowledged the NOE.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-24
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: my mort. company OCWEN ( crooks ) who took over for HOMEWARD RESIDENTIAL ( crooks ) who took over for XXXX BANK ( crooks ) who took over for XXXX ( crooks ) who took over for XXXX ( crooks ) I 'm not sure if I have them in perfect order but they are or were all crooks -- -- out to screw the consumer -- -- -the newest way is to ABUSE electronic check cashing on seniors or anyone who has been forced to use automatic deposit for SS- XXXX SSI- or pensions ... .OCWEN my current mort co. will start calling to harrass you if they dont get my payment on the XXXX of the month..the same day my ss and pension check gets auto deposited ... if i send the check to early they electronic cash it witch could cause over draft fees and if I send it to late I could get late fees -- -- I believe I should be able to stop them from electronic cashing my checks -- and make them do it the old fashon way by actually posting the check -- -- I NEVER AGREED TO ELECTRONIC CHECK CASHING and most places i send payments to dont use this ripoff practice -- - NOW you have places that want to charge you for auto bill pay -- -- ANOTHER CONSUMER RIPOFF -- -- I live in indiana and dont believe I should be forced into practices that can only rip me off and have no real benefit for me!!!!!! -- - When I sent my XX/XX/XXXX payment I sent an extra {$20000.00} to help lower my principal -- -- {$20000.00} total -- -- Ocwen in their rush to get the money -- -electronic cashed my check on XX/XX/XXXX -- -- applying all of the funds ( including XX/XX/XXXX payment of {$710.00} to XX/XX/XXXX -- -- this caused even my mort intrest statement to be incorrect for XX/XX/XXXX they corrected this XXXX -- -- - but never moved my {$20000.00} back to XX/XX/XXXX where it belonged so it still doesnt show on my statement under year to date transactions -- -- all so they can get the money before its due date!!!!!!!!!
Company Response:
State: IN
Zip: 463XX
Submitted Via: Web
Date Sent: 2015-04-24
Company Response to Consumer: Closed
Timely Response: No
Consumer Disputed: Yes
Date Received: 2015-04-24
Issue: Settlement process and costs
Subissue:
Consumer Complaint: We have been trying to sell our home. The title company has requested Ocwen to supply a reconveyance or payoff of XXXX $ balance of the XXXX mortgage for the past XXXX days. Ocwen has been nonresponsive. The XXXX mortgage is paid in full and the account is fully satisfied. We are trying to sell the home to pay Ocwen and satisfy all accounts but they have been non-responsive to the requests or providing false and/or incorrect information. We have prolonged the closing dates several times.
Company Response:
State: OR
Zip: 97402
Submitted Via: Web
Date Sent: 2015-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-24
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: In XXXX, I initiated a rental agreement with the Homeowner to utilize the backyard for a community garden project in the XXXX of XXXX. XXXX, I began renting the home from the Homeowner on a month to month basis with the common interest of making needed repairs on the property. XXXX XXXX, I was contact by the Homeowner that the property was in foreclosure which was owned by XXXX Bank at the time. In early XXXX, the property was auctioned off to XXXX XXXX. In late XXXX, I attempted to purchase the home from XXXX XXXX and was denied a mortgage. In XXXX, my son, XXXX XXXX who is a veteran, attempted to purchase the home along with his wife and he was told that he did not have sufficient income and he was not approved. He had sufficient income and sound credit when he applied. Eviction proceedings were initiated at that time. Late XXXX, I gave a check in eviction court to XXXX XXXX for the amount of {$80000.00} certified funds and I was told in court that the price was {$390000.00} and that my offer would not be granted. After that court hearing, I had the property appraised showing that the property was only valued at {$70000.00}. My offer was for {$80000.00}, {$10000.00} more than what the property was appraised at the time. The property was then listed on HUBZU.com for {$85000.00}. I have submitted offers to at minimum XXXX auctions on line, I have remained the highest bidder in the last several auctions and my offer has yet to be accepted. At this point, the lender seeks to evict me and my family from the property. I live in the home with my XXXX year old mother who is a recent XXXX and I have made every effort to remain in place and satisfy the debt of the lender who refuses to work with me on any resolution. There has been significant confusion of who OWNS the property and who can accept or reject my offers to keep the home. The property located directly north of the home was sold for {$71000.00} which further demonstrates that this property is not worth the requested {$390000.00} of the lender. The appraisal of the property cost {$300.00} to verify that all information stated is true and verified.
Company Response:
State: IL
Zip: 60201
Submitted Via: Web
Date Sent: 2015-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-24
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Immediately after receiving OCWEN 's HAFA short sale denial letter, I called OCWEN and spoke with XXXX ( Agent ID XXXX ) to determine why my HAFA short sale application was denied. I am also awaiting a phone call from OCWEN 's HAFA short sale customer relations specialist, XXXX XXXX XXXX. I tried numerous times to get either a phone number or an email for XXXX XXXX so I could better explain this situation, but I was told that the " system '' was down and she ( XXXX ) could not help me. She explained to me that the application was denied because I am current on my payments. This is true ; however, as the below details, we will soon enter foreclosure. In addition, this logic is severely flawed as the primary mortgage holder has already approved the HAFA short sale and if OCWEN does not approve the HAFA short sale, then the house will enter foreclosure and OCWEN will get nothing. OCWEN holds the second mortgage on this townhouse. The first mortgage is held by XXXX XXXX XXXX. The remaining principal with XXXX XXXX XXXX is {$380000.00}. The remaining principal with OCWEN is {$62000.00}. Therefore, the total outstanding principal owed on the townhouse is {$440000.00} - of which, XXXX XXXX XXXX holds 86 % of the balance XXXX {$380000.00} XXXX and OCWEN holds 14 % of the balance XXXX {$62000.00} XXXX. As shown in the attached, the primary mortgage holder ( XXXX XXXX XXXX ) has already approved the XXXX short Sale. Further, we have already received an offer on the house. In XXXX of 2015, the interest only period on the XXXX XXXX XXXX mortgage will expire ( at the 10 year mark ) and the remaining principal of {$380000.00} will amortize over 20 years at a current rate of 3 % ( rate is variable and will fluctuate every six months ). My current XXXX XXXX XXXX mortgage payment is {$1300.00} per month ( includes insurance and taxes ). When the interest only period expires, my monthly payment will increase by {$1300.00} per month to {$2600.00} per month ( includes insurance and taxes ). When the XXXX mortgage adjusts, I will no longer be able to afford my monthly payments. At this point, my mortgage to gross income ratio will increase to 34 %. We also have excessive debt and monthly payments to care for our XXXX son. At this point, we will enter foreclosure as we will not be able to make our payments. I have explored all possible options. I do not qualify for any other Making Home Affordable ( MHA ) mortgage program, other than HAFA, because neither loan on the townhouse is owned by Freddie Mac or Fannie Mae. Further, the outstanding balance owed on the house XXXX total of {$440000.00} XXXX exceeds the fair market value ( appraised in XXXX of 2015 for {$410000.00} XXXX. Therefore, the loan to home value ratio exceeds 100 %. We have XXXX options ; a HAFA short sale or foreclosure.We have owned this townhouse for 10 years. We have never missed a payment. After 10 years, we still owe more on the townhouse than it is worth. A HAFA short sale is our only option. The XXXX lender, XXXX XXXX XXXX, has approved the HAFA short sale. We have an offer. If OCWEN does not approve this HAFA short sale request, my only recourse is foreclosure. At that point, OCWEN and it 's investor will receive nothing. If OCWEN approved the HAFA short sale, OCWEN will receive {$12000.00} ( minimum ) in proceeds from the XXXX mortgage holder. I do not understand how the XXXX can approve the HAFA short sale and the XXXX mortgage holder can be so unresponsive and unable to discuss this situation. OCWEN does not listen to the details or the circumstances and their agents simply have no competence to have a meaningful discussion. No one at OCWEN has a direct phone line, they seem shrouded in secrecy. I am convinced that OCWEN wants to see my home foreclose.
Company Response:
State: VA
Zip: 22310
Submitted Via: Web
Date Sent: 2015-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-04-24
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I purchased a home in XX/XX/XXXX and recently requested some assistance so I could keep the property and not allow it to go to foreclosure. The original value was $ XXXX and the current value is $ XXXX. I have made all of my payments on time and requested asmall reduction in my interest rate to continue to rent theproperty and not take a beating on the delta between therent and the mortgage and association fees. Themodification was denied because the loan was refied in XX/XX/XXXXand they stated my situation was not a permanent impair-ment so they refused to assist.
Company Response:
State: MD
Zip: 20723
Submitted Via: Web
Date Sent: 2015-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes