Date Received: 2015-05-04
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was paid
Consumer Complaint: Ocwen Loan Servicing , LLC became the alleged loan servicer on my mortgage when the mortgage was in default, which qualifies Ocwen as a debt collector. I disputed the mortgage with the alleged lender and on XX/XX/XXXX the grantor notified XXXX that the dispute had been settled by the grantor, the account balance is zero and the account is closed. Ocwen stopped reporting information to the credit bureaus as a result of the grantors settlement of the debt on XX/XX/XXXX, however, Ocwen has continued its attempts to collect the debt. On XX/XX/XXXX, I sent XXXX XXXX, at Ocwen an email informing him that the balance is zero and that a satisfaction needs to be recorded in the XXXX County Register of Deeds to reflect that the mortgage has been satisfied/canceled. I asked for a reinstatement amount if any that Ocwen was claiming was owed that was different from the Zero balance reported by the grantor and XXXX XXXX XXXX replied through counsel representing Ocwen that the reinstatement amount exceeded XXXX. XXXX continued attempts to collect on this closed account violates FDCPA laws as Ocwen is misrepresenting the amount and status of the alleged debt.
Company Response:
State: NC
Zip: 28079
Submitted Via: Web
Date Sent: 2015-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-05-03
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: 1. I bought a house on XX/XX/XXXX. According to the contract PMI willa utomatically terminated when the principle balance reach 78 % of the original value of house. I did reach this goal on XXXX/XXXX/2014. But my mortgage company -Ocwen servicing agency refused to cancel My PMI.Imadephone/email/fax request to cancel it. Now my principle balance is 73 % .But still they charge me with PMI. 2. ocwen also refused to release money to my insurance company on time and my house was uninsured for one month. 3, They also increase my escrow without giving any explanation. Frustrated with all this I did request to cancel my escrow account. But they refuse to do so.
Company Response:
State: TX
Zip: 77407
Submitted Via: Web
Date Sent: 2015-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-05-03
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Our mortgage was purchased from GMAC by Ocwen in XXXX 2014. They are claiming that we have been late on our payments, have not had insurance, etc. We have proof from our bank showing payments being mad on time and proof from our insurance company that we have always had insurance through them without any lapse in service. We are asking for assistance in getting Ocwen to acknowledge our payments, stop sending us mail saying we owe them more money, and stop them from foreclosing on our house, as I know that is what they intend to do.
Company Response:
State: FL
Zip: 339XX
Submitted Via: Web
Date Sent: 2015-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-02
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: 1.XX/XX/XXXX regular mortgage stmt due XXXX, regular amt due = {$1200.00}. Note on stmt that starting XX/XX/XXXX new amt. due will be {$1100.00} and a separate letter will be sent explaining. This new amt due is the result of us demanding OCWEN reassess our escrow since our taxes were reduced and after many months complaining this was supposed to be the result ... lower monthly pymt. We paid {$1200.00} for XXXX due date. 2.XX/XX/XXXX regular mortgage stmt due XXXX, showed new amt. due = {$1100.00}, again a note on stmt that starting XX/XX/XXXX new amt. due will be {$1100.00} and a separate letter will be sent explaining. Never rec 'd a letter. We paid {$1100.00} for XXXX due date. 3. XX/XX/XXXX - statement was all wrong. a. Due date should have been XXXX, it said XXXX - only 4 days later. This never happened before. b.stated amt. due was {$1200.00} - wrong - it was supposed to be {$1100.00} as per previous XXXX stmts. c.Showed they cashed our {$1100.00} and applied to principle only - not XXXX pymt which we did not authorize, was their mistake, and never done before. d. They now expected us to pay {$1200.00} backdated to XXXX in order to be considered current. 4. Called XXXX -the date we got stmt in the mail -and spent over XXXX minutes with XXXX different cust.svc. reps with no satisfaction. They did not acknowledge it was their mistake, continued to state we still owed XXXX pymt, they could not correct their mistake of applying to principle only, and could not prevent reporting to credit agency if we did n't pay extra pymt. I demanded to speak to supv, was placed on hold, then told they would call be back within XXXX hours, which they never did and I have a phone record to prove it. During these calls I also demanded a new escrow evaluation since they told us in XX/XX/XXXX that their analysis in XXXX was wrong and they would re-evaluate it XX/XX/XXXX and mail the new results. I called XX/XX/XXXX since we never received the new escrow analysis and they said they would send it. They never did. I finally rec 'd a copy on XXXX - after these phone calls. Also, in separate letter, received escrow refund check for {$1700.00} with no explanation after these calls. 5. XXXX called - automated message said {$1100.00} was due which was the correct amount so assumed maybe they fixed the problems. 6. XXXX regular mortgage stmt due XXXX stated we owed XXXX payments = {$2400.00} and that the new mortgage pymt of {$1100.00} was going to start XX/XX/XXXX and a letter would be sent to explain. We called again, again spoke with several cust svc reps who did nothing but ask for us to pay our mortgage over the phone with a credit card, or at least pay the late fees over the phone with a credit card. We demanded a supv. and they said they would have to call us back within XXXX hours. 7. They did call back the next day but missed us. We called them, and were told the same thing - they would not fix the problem, they do not acknowledge it as their mistake, if we do not pay 2 months of mortgage they will report it to credit agencies and charge late fees. 7. XXXX received certified letter from OCWEN stating we were past due in our XXXX mortgage pymt in the amt of {$1200.00} + XXXX late fee. 8. At this point we are afraid that any money we send they will apply to principle and we will never be considered current and our perfect credit that we have worked hard for will be ruined. Their practices of back billing for their mistakes, not correcting accounting mistakes, and then double billing the client are unethical. Their threats to report to credit agencies is unethical and bullying in light of the problem originating from their accounting mistake. They held on to escrow funds much longer than reasonable and only responded when threatened several times - indicating possible mishandling of escrow monies. We are unlikely to be the only customers affected by these practices.
Company Response:
State: PA
Zip: 175XX
Submitted Via: Web
Date Sent: 2015-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-02
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: We have been struggling with paying our mortgage for a while. This is the XXXX XXXX time I have had to borrow money just to keep up. To get most recent modification I had to file bankruptcy, because it was only then that Ocwen would take us seriously. As a result of this my credit is damage. The loan started as an interest only loan, XXXX Arm, which quickly increased in payments. We refinanced to what we thought was fixed only to learn it was another interest only loan with a XXXX Arm. When we tried to correct this Ocwen would not cooperate, instead they had someone else information on our file who was claiming to live in our home but in reality was trying to take the home from under us. It was then we went to a lawyer and had no other choice but to go the bankruptcy route. Even after all of this it is still not over, now what should have been a fixed 2.00 % apr, 30 year loan, if now increasing ( most recent XX/XX/XXXX ), and will increase again in XX/XX/XXXX to a 4.50 % apr, with the final payment being a balloon payment. This is the most discouraging of it all, because we would have been struggling for 30 years and still possibly lose the home is we do not have enough to cover the final payment. It has already been an 11 year struggle ... .and still no relief. We would love some assistance please as we are currently behind 3 months and now Ocwen is rejecting my monthly payments of {$1000.00}.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AE
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-05-02
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: Yes
Date Received: 2015-05-03
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: On XXXX, we went onto our mortgage servicer 's website, Ocwen loan servicing to check to see if the information they have was correct. We noticed the last time Ocwen reported to the credit bureaus was on XXXX. We also noticed that we had no information prior to XXXX XXXX. In XXXX of the credit history reports, it reflects that Ocwen notified the credit bureaus a XXXX on XXXX & XXXX XXXX, when were were not late. We sent our payments to Ocwen by certified mail after we received our HAMP modification in the beginning of XXXX. Ocwen also shows that we have no payment history for XXXX XXXX, XXXX thru XXXX XXXX and XXXX XXXX to present. Please review our payment history printout. As you can see, from the payment history report that was printed on XXXX, we paid Ocwen on time since XXXX. Please review all enclosed documents. On XXXX, we called Ocwen to have these issues corrected but Ocwen failed to accurately report once again to all the credit bureaus. On XXXX, we went back on Ocwen 's website and printed up more documents. As you can see, Ocwen changed our credit reports and is now showing, no payment history available from XXXX XXXX & prior which is incorrect when we made our mortgage payments every month and on time ever since we had received our HAMP modification in XXXX. Per CFPB request, we can provide documentation that we made our payments and on time! If this occurs, Ocwen must be held responsible for my time/costs to locate all the documents! On the new credit history report from Ocwen, it reflects no history in XXXX, no payment history available from XXXX to XXXX XXXX, XXXX to XXXX XXXX. Enclosed are copies of the reports printed from XXXX website along with the credit bureaus reports for XXXX XXXX and XXXX XXXX along with a HAMP modification that was executed in the beginning of XXXX. Again, we sent all of our mortgage payments to Ocwen by certified mail every month and they were on time. Ocwen loan servicing has failed to comply by the law ( s ). Ocwen has failed to report our mortgage loan by law to all of the credit bureau 's on time ( monthly ) and accurately. Ocwen and it 's affiliates must be held accountable for their actions but not limited to the following ; fines being imposed, loss of business license, criminal charges, lawsuit. By Ocwen not reporting on time and accurately, Ocwen has damaged our credit history/rating ( fico scores ) causing us not to be able to get a loan. We request that Ocwen loan servicing correct these issues and report accurately going all the way back to XXXX, to all of the credit bureaus immediately.
Company Response:
State: NV
Zip: 89156
Submitted Via: Web
Date Sent: 2015-05-08
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: Yes
Date Received: 2015-05-01
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I have a case already opened by CFPB ( XXXX ) Recently I received a Mortgage Account Statement from Ocwen that was rather Disturbing. Ocwen indicated that my original loan amount was {$900000.00}. This amount is completely inaccurate. I have emailed and fax a qualified Written Request ( QWR ) asking Ocwen to send me the original deed of trust and note that i have signed when i bought my house back in XXXX 2007. A XXXX has gone by and absolutely no respond from Ocwen. I have called to followup and every time after being on hold for a very long time somehow the phone gets discounted. what should i do now?
Company Response:
State: CA
Zip: 91356
Submitted Via: Web
Date Sent: 2015-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-05-01
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: This is the XXXX time I have to submit a complaint with the Consumer Financial Protection Bureau. Ocwen is once again stating that I am late on my mortgage payments even though my payments are submitted automatically bi-weekly by my financial institution. Based on information derived from my financial institution I am XXXX a payment ahead on my payments. Ocwen is the most incompetent company that I have ever encountered concerning customer service.
Company Response:
State: AZ
Zip: 85629
Submitted Via: Web
Date Sent: 2015-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-01
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Ocwen Financial sent me XXXX XXXX forms. The corrected one states only $ XXXX+ in interest paid, the other states $ XXXX+ interest paid in XX/XX/XXXX. In XX/XX/XXXX, we paid $ XXXX+ in interest. The customer service reps at Ocwen contend that I should add the XXXX figures, however, the corrected one is the actual XXXX used by the IRS, hence " corrected ''. They are unable to give me a loan amortization schedule for reconciliation purposes, furthermore if we add XXXX XXXX forms, we will outstrip interest paid in XX/XX/XXXX. How is this possible when the interest rate is fixed, is n't the interest paid decreasing in value every year for fixed rates with no changes/no lates, etc ...?
Company Response:
State: FL
Zip: 33647
Submitted Via: Web
Date Sent: 2015-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-01
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I have had a interest only arm loan with ocwen for the last 10 years. where can Ifind the information to help me determine if I have been overcharged. Thanks so much, XXXX
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No