Date Received: 2018-01-22
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: The loan servicing company : XXXX XXXX XXXX XXXX has missed applied and or not applying monthly payments towards the principle balance. Several attempts have been made to encourage the loan servicer Ocwen to credit the mortgage correctly. The company has refused to work with me and I am out of options.
Company Response:
State: WA
Zip: 98607
Submitted Via: Web
Date Sent: 2018-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-22
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Long story. Sometime in XX/XX/XXXX, ocwen imposed lender placed insurance on our residence claiming we dont have insurance. Back and forth after 2 months ocwen acknowledged we had insurance and retracted the lender imposed insurance. Since last 10 years we never skipped a single mortgage payment every one is ontime. Ocwen started sending demand letter paying some late fees which we dont know. I have a record of all the payments made to them via bank online. Last 3 payments, Month of XXXX, XXXX and XX/XX/XXXX they put entry in the credit report as a late payment. I m getting not a satisfactory answer with them. I need remedy for this. Our application for home equity loan with bofa has been denied even though we have XXXX equity in our house. Our loan number XXXX Toll free XXXX XXXX XXXX. Pl help us
Company Response:
State: CA
Zip: 91367
Submitted Via: Web
Date Sent: 2018-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-21
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Ocwen denied me my XXXX Principal reduction program saying I did not get paperwork in on time in a letter written to me on XXXX. Then on XXXX Ocwen said XXXX denied me the principal reduction program. On XXXX sent me a letter looking into it. Then on XXXX sent another letter saying looking into. On XXXX CFPB sent me a letter letting me know my complaint and evidence was sent to Ocwen. O XXXX Ocwen sold my home. At the end of XXXX XXXX called XXXX to see if Ocwen sent what was need and found out they did not so I asked for an extention all Ocwen had to do is call and let XXXX they are still working with me. Ocwen did and I got my extention. On XXXX called XXXX to see if Ocwen sent in paperwork but they did not so I asked for another extention all Ocwen had to do is call like they did the month before but instead Ocwen called XXXX and denied me. Ocwen lied about me not getting the paperwork in on time so when Ocwen got the evidence I sent they changed their story and said XXXX denied me. look at the paperwork I am sending with this complant.
Company Response:
State: CA
Zip: 95350
Submitted Via: Web
Date Sent: 2018-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-21
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Purchased a home XX/XX/XXXX financed thru XXXX XXXX XXXX. I suffered multiple hardships throughout XX/XX/XXXX and in XX/XX/XXXX, I requested hardship assistance from GMAC regarding my mortgage because I was struggling financially. Instead of helping me, GMAC started the foreclosure process against me in XX/XX/XXXX. After months of anguish and worry that my children and I would soon be displaced and homeless, GMAC decided to walk away from and rescinded the foreclosure process. In XX/XX/XXXX, GMAC approved a loan modification for my mortgage. However, GMAC inflated my mortgage balance and extended the term of the loan to XX/XX/XXXX effectively keeping me in the poor house while they get richer from exorbitant interest charges over a longer loan lifetime. Original mortgage XX/XX/XXXX = {$130000.00} Reaffirmed during Bankruptcy XX/XX/XXXX = {$120000.00} Mortgage balance as of XX/XX/XXXX = {$110000.00} Someone please explain to me how my principal mortgage balance decreased {$13000.00} within the first 5 years and has only gone down {$3400.00} in the subsequent 9 1/2 years?!!!
Company Response:
State: MO
Zip: 63385
Submitted Via: Web
Date Sent: 2018-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-20
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Ocwen Loan Servicing, LLC is misreporting information on my credit reports. I disputed this misreporting to the credit bureaus however, Ocwen purportedly validated the account information. Specifically, Ocwen is reporting two mortgage loans with one account number ( XXXX ) on my credit reports ; one account is reporting 91-120 days past due and one account is reporting 120 days past due. I have never had two accounts with Ocwen Loan Servicing and believe this is misreporting is a direct result of their unreliable systems and fraudulent practices that were substantiated in the lawsuit filed by the CFPB. This misreporting is has negatively impacted my credit and is a direct violation of the FCRA.
Company Response:
State: GA
Zip: 30309
Submitted Via: Web
Date Sent: 2018-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-18
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: After contacting the Securities and Exchange Commision ( SEC ) I was told that XXXX XXXX XXXX XXXX XXXX, Asset-Backed Pass Through Certificates, XXXX XXXX was delisted and no longer a security. XXXX XXXX XXXX XXXX XXXX, as Trustee for the Registered Holders of XXXX XXXX XXXX XXXX XXXX, Asset-Backed Pass Through Certificates, XXXX XXXX brought a Foreclosure action v. XXXX XXXX XXXX on XX/XX/XXXX. It is still in Court. XXXX XXXX XXXX XXXX XXXX, Holders of XXXX XXXX XXXX XXXX XXXX, Asset-Backed Pass Through Certificates, XXXX XXXX was just granted the right to enforce this mortgage of {$180000.00} on XX/XX/XXXX even though the Security was delisted by the SEC. XXXX XXXX XXXX complaint is that this is an invalid Asset-Backed Security that XXXX XXXX XXXX XXXX has no right to enforce. The Court of Common Pleas in XXXX issued a ruling in favor of myself ( XXXX XXXX XXXX ) in XX/XX/XXXX, and rescinded the refinance.XXXX committed a Truth in Lending violation at closing in XXXX XXXX properly and timely informed XXXX to rescind the refinance. XXXX XXXX XXXX was given the wrong Right to Cancel Form for this refinance of a previous XXXX XXXX. I would like XXXX XXXX XXXX XXXX XXXX, as Trustee for the Registered Holders of XXXX XXXX XXXX XXXX XXXX, Asset-Backed Pass Through Certificates, XXXX XXXX to be restricted from enforcing this Note on his residence in Pennsylvania. XXXX XXXX XXXX XXXX was fined {$7.00} XXXX dollars in XX/XX/XXXX. {$4.00} XXXX was supposed to be allocated to reducing Principal and their loan Servicer XXXX XXXX was fined {$2.00} XXXX dollars recently. Neither entity has offered to help homeowners like me reduce Principal on this invalid Security. Your help would be appreciated.
Company Response:
State: PA
Zip: 19115
Submitted Via: Web
Date Sent: 2018-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-18
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Re : Ocwen loan # XXXX First and foremost : I want CFPB to know that we are in a trial loan modification with Ocwen the official ending date for this trial loan modification is XXXX XXXX, XXXX. TodayXXXX XXXX, XXXX, while still in the trial loan modification we have been informed by that we are XXXX days away from the 90 day foreclosure process to start. The agent informed me today that If I wanted to avoid foreclosure I should just sign the terms for the permanent loan agreement a loan agreement which has new terms of a 40 year mortgage where we would end up paying almost {$170000.00} more. We currently have XXXX years left on our mortgage. And again today we were also informed by an Ocwen Agent that we are XXXX days away from the 90 day foreclosure start. We also received a Loan Reinstatement Quote from Ocwen which state that we have to pay over {$4200.00} by XXXX XXXX. History : We entered a trial loan modification program unbeknown to us the foreclosure clock kept ticking. I ( XXXX ) only found out because I started to ask question when it was noticed that while in the trial loan modification Ocwen kept sending billing statements stating that we were delinquent and kept reporting us to the credit bureau with no mentioning of us being in a trial loan modification program. Once we found out that with the Ocwen permanent loan modification program we would have to agree to a new 40 year mortgage we informed Ocwen that we no longer wanted to continue to participate in the loan modification effective XXXX XXXX, XXXX. -We also requested from Ocwen for all payments that we sent to be applied to our past due mortgage and getting us out of risk of foreclosure. Our decision was based on the fact that participating in the loan modification would require us to sign paperwork renewing the mortgage for a 40 year term and end end up paying over {$170000.00} more. Thus again we sent a letter to Ocwen informing them that based on this we request removal from the program and we have not signed the paperwork required to enter the permanent loan modification program. We also have reason to believe we do not owe this whole debt because the amount is incorrect and the funds we have paid have been misapplied. -We were part of an Ocwen trial loan modification program and we have been paying the amount required by Ocwen every month on time.Our normal mortgage is {$1000.00} a month. It is unfortunate and misleading for us to have paid Ocwen on time monthly {$920.00} as part of an Ocwen trial loan modifications program. Presented by Ocwen as a program ( designed to help the homeowners with financial difficulty and avoid foreclosure ) just to at the end of the trial loan modification to end up worse then when we entered the program. Other events questionable practices by Ocwen but not limited to : - In XXXX my spouse XXXX XXXX even made 2 loan modifications payment of {$920.00}. He made the extra payment because Ocwen informed us that they did not receive the 1st check send which he mailed 1 week before the due date of XXXX XXXX. To ensure our compliance in the trial loan modification program my husband rushed out and paid another {$920.00} through XXXX XXXX. We asked the Ocwen representative to not cash the other payment ( check ) when received because it would put us in a financial bind. She informed us that Ocwen was going to cash it anyways and if we put a stop payment on it we would charged a fee by Ocwen. -Ocwen cashed the extra payment ( the check ) which they claimed they received a couple days later. Instead of applying this extra payment to our mortgage past due and thus reducing the number of days towards foreclosure, Ocwen applied it to the next month trial loan modification program and ended up calling it a forbearance payment. Prior, it was referred to as a loan modification payment but Ocwen for some reason now was referring to it as a forbearance payment. - Today according to Ocwen we after months of having participated in the trial loan Modification program we now own {$4200.00}! ** -And now today we found that we are according to new Ocwen verbal statement at day XXXX at the 90 day start of foreclosure. - It also appears that Ocwen also start separately billing us for XXXX. It appears by the confusing statements sent that our payments were not applied to this and the regular monthly Mortgage owed.. -And again Ocwen switched from calling it a Trial Loan Modification plan payment to referring to it as a forbearance payment. But under correspondence that Ocwen sent us they have forbearance and loan modification listed as 2 different programs. - Which program are we in and how is it allowed for Ocwen just to switch us to a different program, then the one we signed up for? ( We signed for a trial loan modification ) Additional information : -Also on my last phone-call when I called to dispute the debt an Ocwen representative informed me that although Ocwen would record our phone conversation with or without my permission, I was forbidden from taping this same conversation. -We dispute the amount owed and us being only XXXX days away from foreclosure while still in a trial loan modification. This is the start of our formal complaint against Ocwen for providing false and misleading information to us the consumers about the loan Modification program and the status of foreclosure proceedings. -Furthermore that this program was misused by Ocwen to get us further into debt and closer to foreclosure. Because the whole time while in the trial loan modification the foreclosure clock was still ticking.And Ocwen took extra payments we made and instead of applying it to past due delinquent amount applied it to future payments not even due yet. -Why does Ocwen does not inform the consumer that while in loan modification the countdown clock towards foreclosure continues to tick? Why does Ocwen not tell consumers that they may require the consumer to sign a 40 year unconventional loan at the end of a successful trial loan modification? -Why does Ocwen as part of a trial loan modification or forbearance program does not provide a repayment plan or any arrangement that will address repayment of the delinquent fees. Instead Ocwen left the deliquent fees sitting and took it a step further started on the the amount by adding on fees, late charges, home inspections, and it appears insurance and tax payments. etc. -What was the benefit of going into an Ocwen loan modification program if at the end of the program ( the program ends XXXX XXXX ) we will be at risk of foreclosure. Ocwen knows knows that we do n't have {$4200.00} to pay and is now telling us if you do n't want the house to foreclosed sign for our new 40 year mortgage agreement presented to you and this will stop the foreclosure process from starting. -Again, we would not have signed up for a trial loan modification if we had been informed that in order to be granted a permanent loan modification Ocwen would require us to sign a XXXX months mortgage loan. Which would add an additional 20 years of payments to the house and in the end, end up having to pay over {$170000.00} more! -We would like to bring to light to the public and governing agencies that Ocwen after the trial loan Modification has presented to us homeowners, with a new mortgage paperwork for XXXX months this is a XXXX year mortgage!! For a house we only have 20 years left to pay. -This after participation in the trial loan modification program again a program normally designed to help the homeowner. Ocwen loan modification terms actually leaves homeowners worse off. And I see how there are so many horror stories against Ocwen and them using the loan modification to instead of helping struggling homeowners, use this program to foreclose on peoples houses. -We do not agree with the amount owed -We do not want to participate in the Ocwen permanent loan modification program with their shark loan terms and therefore have not nor will sign the permanent loan modification paperwork sent home. -Based on the conditions of the permanent loan modification we request to be removed from the program and all our payments to be applied to getting us out of risk of foreclosure and payment to be applied to the delinquent amount/ mortgage payment ( s ) past due. We informed Ocwen that we had not nor would sign the permanent loan Modification paperwork sent to us by Ocwen which again would leave us with a XXXX year mortgage and owing approximately {$170000.00} more!! thus if Ocwen does put us in this program, its against our will and without our permission nor our signatures required by Ocwen to participate in this program. -In closing Ocwen has sent us confusing and misleading information, sending us paperwork for a trial loan Modification but then referring to our agreement as forbearance agreement and payments. Were we in a trial loan modification program or a forbearance program? Because we signed paperwork to be enrolled in a trial loan modification program. -And again the end result of us participating with Ocwen trial loan modification program and misleading terms, have left us according to Ocwen rep XXXX days away from foreclosure while still in the trial loan modification. -We seek assistance from governing agencies and anyone who has monitored the Ocwen malpractices and legal professional ( s ) who can help us with this. Thank you, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX VA XXXX XXXX XXXX
Company Response:
State: VA
Zip: 23834
Submitted Via: Web
Date Sent: 2018-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX, approximately 1 year before the maturity of my home equity loan, I received a notice that XXXX XXXX XXXX had " miscalculated '' my interest that I was paying on my loan for the past 15 years. They said they wanted me to pay a lump sum of {$4200.00} by XX/XX/XXXX, rather than the regular payment of {$430.00}. When speaking with them on the phone ( XX/XX/XXXX ), they admitted it was their mistake and not mine, but they still expected me to pay. This was originally a XXXX loan that was bought out by Ocwen some years ago. There is no way this can be legal! How can I be held liable for THEIR mistake??!
Company Response:
State: GA
Zip: 31721
Submitted Via: Web
Date Sent: 2018-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: the company is Ocwer, GMAC and XXXX XXXX, took a home equity out XX/XX/XXXXin XX/XX/XXXX ocwen threatened to foreclose, since then it has been XXXX all paymnets I was and am sending they sent back to my bank! they reproted things such as fire insurance to transfer to them to pay although I was paying fine, they even told the insurance company XXXX XXXX to send correspondences to XXXX XXXX my name and gave them a fax number which was thiers, I have number on file, I never knew about this till yesterday : note all of the upcoming comments and complaint, PleaseComplaint to the consumer financial Protection bureau. XXXX XXXX, Gmac, Ocwen : Defect of title, payments never being accepted all returned, unusual length of time to mediate there by causing irreparable loss of time, frustration and upset to the borrowers who as well are old and only have this income to sustain their lives in order to live, both parties XXXX and XXXX XXXX are in failing health, XXXX, XXXX and XXXX problems by XXXX XXXX age XXXX, XXXX XXXX is XXXX and just suffered a XXXX XXXX in XX/XX/XXXX. The start of the problems go back to XX/XX/XXXX and we have been in a minimum 16 month mediation and modification approval disapproval and then just weeks ago in one of the mediation conferences we learn that now ocwen has changed counsel causing another very upsetting delay! The XXXX have been asked to go for modification numerous time and of late turned down 3 times for approval. The costs of alleged payments by ocwen as to property taxes and insurance on the property in question has alledgedly been paid by them to the town and to XXXX XXXX, and charges of interest lawyers fees etc running the costs up another {$10000.00} to the all ready {$47000.00}. They state is due! Plus atty s fees for their attorney as well as the costs for the mediator, which it is now we are learning will be added to costs due by the XXXX, who are having a hard enough time trying to get by and pay the property taxes and town sewer! Note all te time a {$200.00} amount was taken out of the grays account to pay ocwen, but ocwen has sent all those payments back even if they were accepting them it would have at least been that much less that would have been due, I personally believe it is another tactic ocwen uses to cause more of a hardship upon the borrowers. We had even sent off a settlement figure to settle, with borrowing every dime to pay it all off for {$45000.00} within 120 days, but today XX/XX/XXXX the new counsel for ocwen, and ocwen person XXXX said no that is not acceptable and that he wanted mediation to stop and just foreclose as soon as possible that is his end goal! I have owned and worked this property since XX/XX/XXXX, it is my retirement which now is threatening that, because of the actions of ocwen! Needless to say the damage caused to our credit rating due to ocwen reporting : This has been going on since XX/XX/XXXX and has caused a great deal of harm to my credit, thereby making it that much harder to borrow money to pay them off when the time came! Copy of what has been happening to those payments since back in XX/XX/XXXX- XX/XX/XXXX to present! XXXX To XXXX XX/XX/XXXX at XXXX XXXX XX/XX/XXXX Dear XXXX XXXX, We tried to process your payment to XXXX XXXX XXXX for {$200.00} on XX/XX/XXXX, but it was returned to our processing center due to the payee 's refusal to accept the payment. The payment will be credited back to your funding account. Please allow 2 to 3 business days for the refund to post to your account. If you have any questions regarding this return, please work directly with your payee. You may need to update your payee information before scheduling a new payment. If you need assistance updating your payee information in the bill payment system, please contact the bill payment support area of your online banking organization. Update just spoke with XXXX XXXX my insurance company which carried the insurance on this property, they just told me that Ocwen had contacted them in XX/XX/XXXX as to the insuranc eon this property which I paid for every month on a payment plan about {$96.00} per month. They told XXXX that they were the mortgagor and wanted to pay the insurance from that date on but that all was ok and to fax the papers to XXXX XXXX at XXXX XXXX XXXX? I asked XXXX XXXX for the fax number because I had never received any notice as to this? The fax number is not mine, it is Ocwens fax number. XXXX XXXX thought and told me that I received the copies of this because this is the number they were told to fax to XXXX XXXX. I hsd paid on this for years previously this is insurance fraud as well, I only had a mortgage of {$47000.00} until this all hit the fan in about XX/XX/XXXX-XX/XX/XXXX, and than this new discover today of the take over of a {$130000.00} policy on my property for a home equity loan of only {$47000.00}
Company Response:
State: MA
Zip: 012XX
Submitted Via: Web
Date Sent: 2018-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My Name is XXXX XXXX, i paid my loan mortgage on XX/XX/XXXX to Ocwen Loan Services, LLc., then on XX/XX/XXXX i received a letter in which they congratulating me for paying the loan, and they said that within 6 Months Ocwen will send the lien release document to the county courthouse in which the property resides. then i trust them and went along with Ocwen promise, then on XX/XX/XXXX, i try to get reverse mortgage to supplement my income i found out that Ocwen never file the lien release, i have been sending many letter to tree different departments, the last department, " title search department '' send me a letter saying that Ocwen hire a third party company to investigate this matter, so fare up to today Ocwen has not file any document to release the lien. After i start investigating turn out that Ocwen does not have any document from the original lender XXXX XXXX XXXX XXXX XXXX XXXX, that empower or hire Ocwen to be the loans servicer nor the collector for my loan, Ocwen claim that it was the responsibility of XXXX XXXX XXXX XXXX to file the loan Assignment, but Ocwen not even have any document from XXXX XXXX XXXX XXXX entitle them to be the loan servicer or collector no my loan, and i know this for a fact, because i have been asking Ocwen to send me a copy of any documentation they have in which XXXX XXXX XXXX XXXX empower Ocwen to service my loans, their response is that XXXX XXXX XXXX XXXX never send them the loan assignment, and as fare as they concern it was XXXX XXXX XXXX XXXX to send them the loan Assignment, after i heard this poor scuse, i wrote Ocwen telling them that they should never service nor collect any money from me until they have all the documentation in order, because since they do not have any document authorizing them to service the loan, that was false representation, and they were breaking the federal law " Predatory Lending Law '', and the '' California Assignment and Satisfaction of Mortgage Law '' after I pointed these to laws to Ocwen, their repay was that Ocwen hire a third party to look and resolve my problem, so far nothing has happened. Also i did more research and i found out that XXXX XXXX XXXX XXXX is not longer in business, on XX/XX/XXXX XXXX XXXX XXXX XXXX declare chapter XXXX bankruptcy, and they were acquired by XXXX XXXX XXXX XXXX XXXX, and it was signed off by Judge XXXX XXXX of the US Bankruptcy, central district of XXXX XXXX California, even more, XXXX XXXX XXXX XXXX XXXX they do not keep companies, they buy them and they sell them piece by piece to different Investors, and of course the investors or the new company that acquire the division of real estate loans from XXXX XXXX XXXX XXXX, they probably do not have any records authorizing Ocwen to be the loans servicer or the collector for my loan. My loan is pay in Full since XX/XX/XXXX, but according to the county to the XXXX county there is no liens satisfaction recorded ( i still owe the all the money ), your help will be appreciated. Thank you XXXX XXXX XXXX XXXX : XXXX XXXX XXXX. XXXX XXXX, CA. XXXX email : XXXXXXXXXXXX
Company Response:
State: CA
Zip: 95121
Submitted Via: Web
Date Sent: 2018-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A