Date Received: 2018-01-30
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: Ocwen as a servicer for XXXX XXXX XXXX XXXX XXXX is illegally and fraudulently foreclosing on my property using a XXXX assignment as nominee and assignee for XXXX dated 5 months after XXXX failed and the XXXX member relationship as well as nominee status ended. I have all documents from public records that proof my claims and a very detailed report written by me with attached documents. I am also aware and have it from the federal courts where OCWEN and XXXX were doing the exact same thing using the same ammo to another home owner. The federal court proceeded to rule the documents presented by Ocwen and XXXX void ruling in favor of the home owner See XXXX XXXX XXXX XXXX XXXX v. XXXX, XXXX XXXX XXXX. XXXX XXXX - Dist. Court, XXXX Texas 2015 - XXXX XXXX
Company Response:
State: NJ
Zip: 08844
Submitted Via: Web
Date Sent: 2018-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: 1. When I agreed to the SAM mortgage change there were many months of payments being held in a suspense account. I was told by Ocwen 's agent that those payments would be credited to the account and to the mortgage balance. The mortgage balance at the time was approximately 140k. The new amount was over 150k because they were charging me for the money they had in suspense. It was never corrected. The real SAM mortgage balance should have been the app.140k minus the principal amounts in the suspense account, minus the mortgage forgiveness. 2. I last had to turn to the CFPB for help with inaccuracies in my escrow account. At that time the agent from Ocwen informed me due to earlier corrections in my account that I was a payment ahead. We agreed that I wanted that it to remain that I was a payment ahead. Now, I see that I am not a payment ahead, have not missed a payment and want to know where that payment went.
Company Response:
State: KS
Zip: 66048
Submitted Via: Web
Date Sent: 2018-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-29
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I entered into a modification and assumption agreement on a property from my daughter 's estate ( attached ). Ocwen sent my paperwork to an attorney who was no longer my attorney. I did not want the attorney office involved in or having knowledge of my personal affairs because they made a mess of my finances preying upon me and financially exploiting me. I am a senior citizen and Ocwen has taken advantage of me. I finally got the paper work returned to me signed it and returned it to Ocwen with the first payment that was due. I have made the payments. Ocwen lied about the terms of the assumption and modification. Someone sent me a copy of the numbers used for underwriting telling me to check into it something is wrong ( attached ). Ocwen is telling me they gave me a XXXX dollar credit, when infact they tacked on XXXX XXXX or more to the loan and added a {$5000.00} balloon payment at the end of the loan. In addition, Ocwen added a bunch of junk charges {$3800.00} to the loan XX/XX/XXXX that were supposed to be removed when the loan was modified and assumed by me. This has never happened. I'm in a trial period where payments are current but I'm also in foreclosure, and Ocwen is trying to transfer the loan to XXXX XXXX? Ocwen has totally ruined this entire mortgage loan and assumption with their deceit and lies. I have tried contacting the relationship manager assigned to me, XXXX XXXX but have never been able to speak with him. I started writing down names because no one is calling me back or trying to correct these servicing issues. Ocwen is trying to transfer my loan to " XXXX XXXX '' to cover everything up. I spoke with XXXX XXXX, and he asked me who told me there was a baloon payment at the end of the loan and how did I find out?. XXXX XXXX has never called me back or addressed the problem. When I tried calling back I got XXXX XXXX who hung up on me because she did not know what to do and would not get someone who might have known. Ocwen can not transfer this loan until these servicing errors and numbers have been corrected. I requested a payment statement XX/XX/XXXX and have yet to receive it. There were payments made that were not credited to the mortgage account. These mortgage companies are worse now than they have ever been and there seems to be little if any recourse for the consumer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63146
Submitted Via: Web
Date Sent: 2018-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: i am aware that Ocwen Loan Servicing, llc has violated the CFPA, FDCPA and RESPA. I am also aware that CFPD has filed a enforcement action against Ocwen in XX/XX/. My XXXX account is XXXX. Ocwen continue to make my payments late by posting them days late. They have done this continually for years. They got XXXX payment on XXXX this year, but sent me a letter dated XX/XX/ saying they had not received it yet. They did the same thing in XXXX this year. Sent me a letter XXXX XXXX saying they had not got a payment, but again they gotten it before XXXX. They also claim that I now owe over {$6000.00} in late fees. I am requesting a breakdown of all late fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48237
Submitted Via: Web
Date Sent: 2018-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XX/XX/XXXX I applied for a home modification on my existing house through Ocwen. We were approved for the loan modification and the terms were as follows. For three months we had to make a payment of XXXX, and then the modification would be complete. I sent all the paper work including check stubs for my husband and my self. On XX/XX/XXXX the first payment of XXXX was paid. On XX/XX/XXXX the second payment was paid. On XX/XX/XXXX the third payment was paid. In XX/XX/XXXX the loan modification was denied in the form of the letter. We received no correspondence or phone call to let us know. I called Ocwen and asked why we were denied. They said that we had put a wrong date on the agreement form. I explained that we sent in the correct form sighed and sent them an email of the date it was sent. They said that the date on the paper not the email was wrong. They refunded the XXXX payment and did not inform me that the XXXX was sent back until after I had called in XXXX. I appealed the denial decision in XXXX with the escalation department so that I could pay my payments and keep my house. Ocwen denied the appeal. In XX/XX/XXXX I applied for the lone modification again, sent in all the paper work with correct dates and signatures. Ocwen waited until the beginning of XX/XX/XXXX and when I checked the website, ocwen needed more information about our pay. I was in the process of getting the information needed and then I was told that it had been denied by Ocwen. Ocwen told me that I had to reapply so on XX/XX/XXXX I reapplied. Ocwen said it would take around 5 to 7 days to review my modification application. I called Ocwen on the XXXX, XXXX, and Ocwen said it was still in processing. I called back on XX/XX/XXXX to ask about the modification progress only to be told by Ocwen that the foreclosure had been completed on XX/XX/XXXX. I called again on the XXXX and XXXX to see if I could save my house and got the same answer from Ocwen that the foreclosure was completed on XX/XX/XXXX. I was transferred to XXXX. which is Ocwen 's realtor and they could not tell me anything, they told me I needed to email XXXX to find out about my house. I emailed XXXX and asked if they could help me save my house but XXXX informed me that they no longer had my house. They said it had been sold to the XXXX XXXX XXXX XXXX. I tried calling them to find out who had my house and no one seems to know. I called the HUD housing and they can not see who has my mortgage. Today is XXXX and I still do not know who has the mortgage. Myself and my XXXX children are still living in the house and have no other place to go. I wanted to get in touch with whoever had my house to see if I could make arrangements to get it back. Please help me! Thank you.
Company Response:
State: TN
Zip: 37643
Submitted Via: Web
Date Sent: 2018-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Ocwen Loan Servicing has reneged multiple times on both written and verbal agreements that we have had since Harvey flooded my home in XX/XX/XXXX. I have yet to receive a single cent from the advance or final payment from my structural insurance checks. The construction on my home is 75 % complete. The original written and verbal instructions stated that I was to hire the contractor directly and that Ocwen would endorse my advance check, return it to me for deposit, and I would pay the contractor directly. I have documented 16 phone calls over 4 months. On XX/XX/18 XXXX XXXX told me that they have all required paperwork and Ocwen will immediately cut a check for my receipts. Subsequently, and in repeated phone calls, I was told that the " exception '' was rejected and that a committee has decided to release only {$40000.00} to me. As of XX/XX/XXXX, not even that check has been sent, even though I paid extra, via personal check to expedite it.
Company Response:
State: TX
Zip: 77450
Submitted Via: Web
Date Sent: 2018-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/2017, we received notice that our loan servicer, Ocwen Loan Servicing, LLC, was increasing our monthly mortgage payments from {$2700.00} to {$3500.00}. Ocwen stated it was as a result of a shortage in escrow payments from the original loan company, XXXX XXXX XXXX, due to ( 1 ) not funding the escrow fully at the beginning of the loan by {$1400.00} and ( 2 ) mischarging the amount to be charged monthly. As a result of these two failures, over a 12 month period, the escrow was shorted by {$8700.00}. With this XX/XX/XXXX notification we were given 14 days to begin the new payment which changed from {$2700.00} to {$3500.00} ( over a 25 % increase ). After contacting Ocwen, they refused to spread this shortage over a period longer than 60 months. We had to force them to find alternative solutions. Ocwen decided to contact XXXX XXXX XXXX and were able to receive the missing escrow amount from the loan origination of {$1400.00}. They refused to acknowledge that they misreported the necessary amount of money to be charged each month. After much contact, Ocwen refused to match their amount and provided only {$500.00}. Our arguments are as such : XXXX XXXX failed to properly charge us monthly and therefore created our year-long deficiency. It has been very difficult to financially plan for a 25 % increase. Ocwen failed to identify the same problem at their purchase of our loan and continued to have us pay a cost that was not enough to cover the escrow. Then, they expected us to pay this 25 % increase in the mortgage within a short period of time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 074XX
Submitted Via: Web
Date Sent: 2018-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-26
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: On XX/XX/2017 I attempted to make a payment on my account. When I called the system kept kicking me out and I wasnt able to make my payment. I also tried to make the payment online and I wasnt able to. I have let Ocwen know and explained what happened to them and asked them to remove the late payment considering that it was their system that messed up and wouldnt allow me to make my payment. I was able to make my first mortgage payment but I was not able to make my payment on my second account. All I want is for them to remove the one late payment on my account that was caused when I wasnt able to make a payment through the phone/internet payment system.
Company Response:
State: TX
Zip: 75180
Submitted Via: Web
Date Sent: 2018-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-26
Issue: Trouble during payment process
Subissue:
Consumer Complaint: failure to acknowledge QWR wishing 5 business days.
Company Response:
State: SC
Zip: 29687
Submitted Via: Web
Date Sent: 2018-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-26
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Ocwen Fraud Investigations XX/XX/XXXX by XXXX The title of this page says it all Ocwen Fraud. Never have we encountered a mortgage loan servicer with so many problems. Problems that can only be described as fraud. We have spoken with dozens of homeowners as well as a few present and former Ocwen workers. The company is a failure and needs to be held accountable. Immediately. XXXX has teamed up with lawyers across the United States to bring Ocwen to justice. To bring justice to homeowners struggling to stay in their homes. In many instances, the homeowners have done nothing wrong yet they fight a daily battle of unanswered phone calls, conflicting information, unprocessed loan modifications and illegal foreclosures. Its not the employees of Ocwen who are causing the problem. They are saddled with policies and communication systems designed to fail. The companys XX/XX/XXXX platform is hopelessly outdated and not equipped to deal with hundreds of thousands of loans. If you ever called Ocwens customer servicer number and got the feeling that the right hand doesnt know what the left is doing, you are right. Employees tell us that they are understaffed and that they have no systems in place to know what other customer service reps have done on a file or what advice may have been given previously to a caller. One former employee says that documents requested form homeowners are routinely shredded because no one is available to review them. In late XX/XX/XXXX states took aim at Ocwen and blocked the company from handling any more mortgages in their states. Massachusetts became the 21st state on XX/XX/XXXX and in XX/XX/XXXX, Texas joined the growing list of states that have said, Enough! to Ocwen foreclosure fraud. The states can stop Ocwen from handling mortgages within their borders but that doesnt help the over one XXXX homeowners left hanging. XXXX is investigating Ocwen and hopes to file national class action complaints against the company within coming weeks. Specifically, we are investigating the following allegations of wrongdoing : Use of a proprietary software known to trigger unsupported fees and speed foreclosures ( XX/XX/XXXX ) ; Knowing use of infirm loan data, Illegal foreclosures, Failure to credit borrowers payments, Mismanagement of escrow accounts, Manufactured force-placed insurance, Delayed termination of private mortgage insurance, Charges for additional products without consent, Mishandling accounts for XXXX borrowers, and Failure to correct errors identified by the borrower. Ocwen is the largest residential mortgage servicer in the United States. It services XXXX XXXX XXXX of dollars of home loans. Customers have no choice in who services their loan. Years ago, banks held their own mortgages. You borrowed money from a bank and for the next twenty years would make your payments to that same bank. No more. Most residential mortgages are sold immediately after closing. They are purchased by institutional investors and pooled into a trust. The trust then chooses who will service the loan. By servicing, we mean the company that collects mortgage payments, insures taxes are paid, insures the property is insured, handles customer service inquiries, processes loan modification requests and if necessary, handles foreclosure proceedings. As a servicer, Ocwen gets paid by the holder of the note. In home mortgage cases, that means the trust that purchased the loan from the original lender. Ocwen also makes money from the charges it passes on to homeowners. That means late payment fees, force places insurance, property maintenance, title searches and the like. In the words of one expert, Because servicers are permitted to retain ancillary fees, they have an incentive to charge borrowers as much in fees as they can, even if the fees are not provided for by the mortgage loan documents or a direct contract. According to one of the members of the Board of Governors of the Federal Reserve, The servicer makes money, to oversimplify it a bit, by maximizing fees earned and minimizing expenses while performing the actions spelled out in its contract with the investor... The broad grant of delegated authority that servicers enjoy under pooling and servicing agreements ( PSAs ), combined with an effective lack of choice on the part of consumers, creates an environment ripe for abuse. We agree. In our opinion, Ocwen has taken fraud to a new level. We hoped that Ocwen had finally met its demise in XX/XX/XXXX. That year investors sold off their stock in the company causing the companys value to plummet. Over one hundred trusts holding {XXXX} XXXX of mortgages gave Ocwen the boot. Their reasons? Using trust funds to pay off Ocwens obligations owed under a regulatory settlement. Instead of paying what they owe, the trusts say that Ocwen pushed the payments onto them ; Gross conflicts of interests. Ocwen used corporate affiliates such as XXXX and XXXX XXXX XXXX XXXX to further enrich itself and hurt borrowers and the trusts ; Failing to comply with foreclosure and consumer protection laws ; Engaging in illegal and improper loan modification and advance recovery practices ; Improper records practices ; Failing to properly communicate with borrowers ; and Failing to properly pay the trusts. In other words, it isnt just homeowners who claimed they were the victims of Ocwen fraud. It is the investors who own the loans too. Despite almost going under in XX/XX/XXXX, Ocwen seemingly rose from the ashes. Unfortunately, its behavior and the way it treated homeowners didnt improve. CALL FOR HOMEOWNER VICTIMS OF OCWEN LOAN FORECLOSURE FRAUD We are seeking stories from homeowners who have been the victims of Ocwen loan servicing and foreclosure fraud. Your stories will help us prosecute anticipated class action and RICO ( Racketeer Influenced and Corrupt Organizations Act ) charges against the company. In XX/XX/XXXX, we helped the government recover a historic {XXXX} XXXX against XXXX XXXX XXXX. In our opinion, Ocwen is a worse corporate citizen than XXXX XXXX XXXX. Ocwen fraud needs to be stopped immediately. Thousands of homeowners may lose their homes without immediate action and thousands more may have paid too much. If you are a lawyer representing homeowners in foreclosure defense matters, we certainly want to hear your stories as well. The key to successfully prosecuting companies like Ocwen is documentation. If you have a borrower with good documentation of their dealings with the company, let us know. Ocwen relies on home owners being disorganized. If you have return receipts, a phone log of your calls to Ocwen or a diary of your dealings with the company, please contact us. Your materials could help us bring Ocwen to justice once and for all. CALL FOR OCWEN INSIDERS XXXX is one of the premier whistleblower law firms in the United States. We have helped mortgage company insiders collect over {$100.00} XXXX in awards in recent years. If a lender or servicer is defrauding XXXX XXXX, XXXX XXXX, the VA or the FHA, substantial cash awards may be available for insiders. More importantly, your help with our anticipated XXXX case against Ocwen would benefit tens of thousands of struggling homeowners. Unfortunately, we cant pay witnesses for their information but coming forward is certainly the right thing to do. Even if it is to supply deep background or confidential information, the help is certainly appreciated. XXXX XXXX Ocwen Fraud Lawyers To report foreclosure fraud or provide confidential tips, please email us at XXXX. Unfortunately, we receive dozens of phone calls per day and can not return every call. If you are an Ocwen insider, please call attorney XXXX at XXXX. Please Help us Make Ocwen Fraud a Thing of the Past.
Company Response:
State: CA
Zip: 91709
Submitted Via: Web
Date Sent: 2018-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A