Date Received: 2022-11-06
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: I previously had a checking and savings account with Chase Bank. After Chase Bank falsely verified fraudulent charges on my account I decided to close both accounts. On XX/XX/22 I transferred {$240.00} instantly into my savings account from my checking account and went into a Chase branch and withdrew all funds and closed both accounts. Neither account had a negative status and there were enough funds to cover the transfer. Again, it was instantly transferred within seconds before going into the branch to close the accounts. I checked the accounts approximately 2 weeks later to make sure they were closed and they were not. I called Chase and the customer service rep stated that the account is now overdrawn and now in a negative status because when I went to close the account on XX/XX/22 there were insufficient funds when I instantly transferred all funds from my checking account into the savings account, which is false. If there were insufficient funds, I wouldnt of been able to complete the transfer. I transferred the funds into my savings account before closing the accounts. Now Chase has overdrawn the account and expects me to deposit the funds back into the account. I would like my account reviewed and the account closed and taken out of a negative state because I do not owe Chase {$240.00}, the account was not overdrawn and I was given all of my funds out of the account by the teller when I went in to close both accounts. I returned my debit card on XX/XX/22 and did not use the account to make any withdrawals or purchases after this date.
Company Response:
State: TX
Zip: 750XX
Submitted Via: Web
Date Sent: 2022-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-05
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I have an account at Chase Bank, XXXX XXXX, XXXX XXXX, MI and have been trying to obtain funds from a check dated XX/XX/XXXX for XXXX euros from XXXX XXXX and Co drawn on the XXXX XXXX Bank. This is inheritance money from my deceased mother. XXXX have confirmed that the funds have been sent XX/XX/XXXX, and accepted by Chase on XX/XX/XXXX. However, the funds have not been placed in my account. I call them regularly but they stonewall me saying that they need to talk to the Irish bank. Chase says they are working on getting the funds but nothing has happened since XX/XX/XXXX when the money was transferred ( see attached document ). The Banker who I was dealing with is XXXX XXXX. sincerely XXXX XXXX XXXX
Company Response:
State: MI
Zip: 48105
Submitted Via: Web
Date Sent: 2022-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: Dates : XX/XX/2022 Amount : {$160.00} I contacted the bank immediately, specifically two hours after notice of fraudulent act. JP Morgan Chase claims that they can not cancel the transaction since it is is through XXXX, and the deposit has already been delivered.
Company Response:
State: CA
Zip: 92703
Submitted Via: Web
Date Sent: 2022-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-06
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: XXXX XXXX CARD Phone Number ( XXXX ) XXXX Address XXXX XXXX XXXX XXXX XXXX XXXX DE This was not me. I suspect a man named XXXX XXXX XXXX XXXX XXXX XXXX. Birthday XXXX
Company Response:
State: NC
Zip: 28787
Submitted Via: Web
Date Sent: 2022-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-06
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Me and my wife are account holders with Chase, today we tired to do some account maintenance for existing accounts, and the customer representative we dealt with was disrespectful and arrogant, I tried to file a compliant through Chase through my Chase app and you cant and through their web page, I couldnt get in. I know it might not be a case of fraud or deception but may be of unfair treatment again XXXX or elder treatment, and I know I have the right to file a complaint but they make it difficult to file one. Beside we sh have been treated in such a disrespectful manner. The branch in question is located at XXXX XXXX XXXX XXXX, in XXXX, XXXX, XXXX. If you look at the branch website you will see I am not the first one to complain, and it was not the first time they have treated us in that manner and it was time to escalate this issue.
Company Response:
State: NY
Zip: 11385
Submitted Via: Web
Date Sent: 2022-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-06
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2022, my husband and I contacted Chase ( we spoke to XXXX ) to let them know fraudulent charges were made on our savings account ( {$7800.00} in total out of 26 different charges that were reflected as ATM charges, plus three {$5.00} overage fees ) as well as one ATM charge out of our checking account in the amount of {$200.00}. These charges were made from Thursday, XX/XX/2022 to Tuesday, XX/XX/2022. We were told that Chase would investigate and respond back to us in 3-5 business days. On XX/XX/2022, we received an electronic letter from Chase saying that our claim was denied. We called Chase back on this day to get more information ( we spoke to XXXX ) and were told to fax in documentation that would support our claim that fraudulent charges were made on our account ( please see file entitled " Chase Claim '' ). We were told that the back office would look at the documentation and would then contact us within 3-5 business days. On XX/XX/2022, I called to get an update and spoke with XXXX. She told me that Chase has received our supporting documents, but was still doing research and had not made a decision. On XX/XX/2022, my husband and I called Chase again and spoke to XXXX, who said that Chase was still completing their investigation. He affirmed that the back office did receive our supporting documentation on XX/XX/2022. On XX/XX/XXXX, my husband and I called Chase again and spoke to XXXX, who then transferred us to someone whose name we did not get. This Chase representative told us that the claim had been denied as of XX/XX/XXXX. We told him that we did not understand as we had sent in additional supporting documentation, so he reached out to a supervisor to read over our claim. He reported back that Chase had concluded that my husband had actually used his XXXX XXXX to make the withdrawals. We told him that that could not be the case as he had never even added our debit card to his XXXX XXXX. The representative told us to fax in additional documentation which showed my husband 's XXXX XXXX ( see file " XXXX XXXX fax letter '' ). This was the first time we heard any sort of explanation from Chase and have never been contacted by them to get additional information. We still have not heard anything back as of today, XX/XX/2022.
Company Response:
State: TX
Zip: 76262
Submitted Via: Web
Date Sent: 2022-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-06
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: Chase Card Services XX/XX/XXXX Inaccurate accounts account ending in XXXX and account ending in XXXX Misleading Information as it shows on their XXXX and XXXX letters, attached On their letter dated XX/XX/XXXX XXXX Chase UPDATE We will stop contacting g you about this account by phone and mail On their letter dated XX/XX/XXXX XXXX Chase UPDATE We will stop contacting g you about this account by phone and mail Chase Card Services, continued communicating by mail on XXXX harassing me and inconsistent as per their letters on XXXX This is a violation Chase Card Service and a continuously XXXX I request an account close letter for account ending XXXX and account XXXX And to provide me full account number for account number ending XXXX in and full account number ending in XXXX ASAP
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or about XX/XX/2022, I fell victim to a multilayered scam operation orchestrated by XXXX ( the Company ), which involved me making deposits for a total amount of XXXX USD from my JP MORGAN CHASE BANK account to fraudulent investment firm ( s ).
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I purchased three air conditioning units on XX/XX/2022. One unit was cancelled and credited back to the account. The next two units both arrived damaged in transit and boxes soaked and opened. I tried contacting the company directly. They said to return the items in original box. I sent one unit back but the second one they refuse to take. Upon further inspection I found that XXXX XXXX XXXX XXXX has a horrible track record for customer service. I provided this information to Chase and they still have not issued a permanent credit. I hired an independent XXXX repairman to tell me the issue. His report is attached and has been forwarded to Chase Bank. You will see that he states the air conditioning unit is defective and damaged and needs to be replaced. Chase has provided temporary credits but they need to make them permanent as the company refuses to refund XXXX XXXX for the damaged XXXX units.
Company Response:
State: FL
Zip: 33462
Submitted Via: Web
Date Sent: 2022-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-06
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: JPM Morgan Chase since XX/XX/XXXX to XX/XX/XXXX have been reporting INACCURATE information to the XXXX credit BUREAUS monthly on a CREDIT CARD that was XXXX in my XXXX Bankruptcy. The INACCURATE INFORMATION they submit become HARD INQUIRIES and there HARD INQUIRIES are main reason my XXXX XXXX has dropped XXXX XXXX I have done everything possible except give. There have been given INACCURATE INFORMATION MONTHLY for XXXX XXXX to the 3 Credit Bureaus that is unexceptional and unprofessional and illegal.
Company Response:
State: CA
Zip: 91977
Submitted Via: Web
Date Sent: 2022-12-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A