Date Received: 2022-12-21
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: Chase bank in XXXX XXXX XXXX refused to cash my check because I didnt have an account with them.
Company Response:
State: LA
Zip: 705XX
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-21
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: Requesting a copy of my signed application with terms and benefits. To answer whether Chase advertised for any credit for new applications on XXXXXXXX XXXX during XX/XX/2022 and specific dates and promotions.
Company Response:
State: VA
Zip: 20155
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-21
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I wish to complain about JP Morgan Chase. In late XXXX, I opened a savings and checking account with Chase. They offered a deal where you would earn {$600.00} for opening these accounts and for moving {$15000.00} into a savings account. Three days after I opened the account, I transferred {$15000.00} from another bank into Chase. Thats when the problems began. Soon after, possibly on the same day, Chase decided to close both accounts. My accounts no longer exist, and I seem to have no way to get my money back. I was first made aware of this situation from a letter dated XXXX XXXX, explaining that my accounts would soon close due to recent activity on the account or because you didnt provide information we requested. They never asked me for information, and the only recent activity was the money I moved into the account. It amazes me that they would invite me to open an account and then punish me for moving money into said account. The letter indicated that I could call to rectify the situation, but when I did, the lady on the other end explained the accounts were already closed and they would mail me a check for the money. No one has ever been able to explain to me why the account was closed in the first place, but at this point, I just want my money back. According to the bank, my account was converted to debit on XXXX XXXX, supposedly in the form of a check that would be sent to me. Its now been more than a month, and I have still not received a check. I have visited Chase branches several times, and no one is able to explain why its taking so long, when I might get the check, or who I could speak to that has any deeper visibility into the situation. It amazes me a bank can get away with this kind of behavior. Couldnt they just have frozen my account and asked me to visit a branch to rectify whatever the problem was? Couldnt they have wired the money back to the account from which it came, or called me up and suggested I visit a branch office in the next two weeks to reclaim my money? What would have happened if I needed that money for a medical procedure or a house emergency? People put their money in a bank to keep it safe. But what happens when its the bank itself thats the bad actor?
Company Response:
State: NY
Zip: 12208
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-21
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Closed all my accounts, was supposed to be issued a check for {$54000.00}. At first told it hasn't been mailed than told it was mailed and cashed. I never received or signed for any check. Went to XXXX XXXX XXXX XXXXXXXX and told the XXXX of the situation, Filed a Lost or stolen cashier check and declaration of lost and stolen check. Notarized. Sent it over and it wasn't enough. Went and got a police report that stated in surveillance it wasn't me and it wasn't enough. finally sent them proof of lost ID and they said it wasn't enough. Spoke with both XXXX and Escalations about this. This was back on XX/XX/XXXX and still isn't resolved as of XX/XX/XXXX
Company Response:
State: AZ
Zip: 85032
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2022 I deposited {$2900.00} in the chase atm and never received the money in my account I filed a claim the next day and have not been given my money back. I have provided the receipt to chase fraud department and to their executive team I have reached out to XXXX XXXX as well and received no help.
Company Response:
State: CA
Zip: 90221
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-21
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Went in for a service visit, was told it would be {$200.00} ish over the phone. When I was charged, they put it as {$600.00} something in their system ( dealership scammers ). I realized a day later and contacted Chase. They wanted proof in writing from a representative from the dealership acknowledging the mischarge. After 2 weeks of back and forth, their service manager sent me a letter, which I faxed to the Chase Fraud Team. Now Chase is saying even WITH sufficient evidence, too much time has passed and I have to eat up the {$400.00} ish difference. I have proof of the letter if required, please contact me if necessary. Thank you.
Company Response:
State: CA
Zip: 95122
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: Someone did a wire transfer of XXXX out of my checking account without my consent on XX/XX/22, XXXX and Chase have been notified and Chase said they can not recover my funds.
Company Response:
State: CO
Zip: 81001
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-21
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: you resently resieved and validated a dispute you neither looked at or choose to believe.. report # XXXX on this despute i provided your company with a desposition from the XXXX XXXX court house XXXX XXXX # XXXX on the paper work it states that i was XXXX for this case on XXXX XXXX.. public records will show i was XXXX originally to 7 years on XXXX XXXX yet your record state that opened this line of credit on XX/XX/2016 and mae a payment on XXXX XXXX and XXXX of XXXX i mean that report can clearly see that your company is either stupid or commiting fraud. please provide how and when i made a payment from XXXX and how i opened a credit card in XXXX??? not only that but if u would have took the time to check my credit report which is public information it states where my location was .. so please tell me where was mail being mailed too???? obviously your company is commiting fraud. please stop your fraudelent activity, i have provided u with necessary proof to show you that i obviously didnt open a credit card in XXXX.. so please remove this fake credit reports that are causing me hardship
Company Response:
State: NY
Zip: 10940
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-21
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: About a year ago, I opened up an account for my small business And I noticed that transactions were being made in the account without my permission, and I try to open a personal account report it and they just closed my account without my knowledge and refused to let me report the wrong doings and refused my request for account statements I immediately went to the local branch in XXXX XXXX California and was not only treated horrible but then I was lied to. ABout the status of my account but was. Also refused service or explanation btw Im talking about chase and J.P. morgan a similar thing happen to me with my XXXX XXXX account as well but Ill wait to explain more when contacted I feel I have been bullied out of my accounts by these establishment and corrupt employees please help me
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-22
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I have previously banked with Chase Bank, and had both a personal account and a business account. I currently still have a personal account. This company has taken over XXXX in fees within all of my accounts since Covid. Overdraft fees and monthly service fees. I have tried on numerous occasions to get fees waived. The results are they remove such a small amount or don't do anything at all and state it's past their approval limits. I finally gave up when my accounts were overdrawn primarily due to the fees i have consumed and I couldn't maintain my account due to the excessive fees I've owed.
Company Response:
State: CA
Zip: 956XX
Submitted Via: Web
Date Sent: 2022-12-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A