Date Received: 2022-12-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was at home Sunday afternoon ( XX/XX/22 ) at XXXX pm and got a call on my XXXX from my XXXX ( his caller ID and photo on my phone came up the same way it always does ). When I answered I heard his voice and he was in distress and sounded like he was being beaten up. Then a man ( American accent ) came on the phone and told me XXXX, if you ever want to see your XXXX again youre going to do what I say. XXXX going to blow his XXXX brains out. He told me he had a XXXX to his head. He kept threatening me, yelling at me, and threatening to kill my father unless I did what he told me to do. At this point I was terrified and thought my dad had been jumped by someone. I OF COURSE complied with everything they told me to do because I heard my Dads voice and it was coming from his cell phone and all I could picture was someone with a XXXX to his head. The man was very angry and mean and pushy and kept telling me to pay him money via XXXX XXXX or XXXX immediately. He was demanding {$1000.00}. I couldnt think, I was shaking, I was so scared, and just kept pleading with him not to hurt or kill my father. He first asked me to pay him via XXXX XXXX, but I do not have this. I then said I have XXXX, but he did not want me to use that. He then asked me if I had XXXX and I remembered that XXXX was in my Chase App. I went in XXXX and he gave me phone number to send the money to ( XXXX ). I initially tried to send him {$1000.00}, but it told me my limit to send to a new recipient was {$500.00}, so that is what I sent. When I sent the payment it came up as someone named XXXX. He confirmed that that was the correct account to send it to and I " authorized '' the payment against my will under the direct threat of XXXX to my father. He started yelling and telling me it did not go through, so then he gave me another number to send another {$500.00} to ( XXXX ). This number was associated with the name XXXX and he confirmed that this was the correct name. I then once again " authorized '' the payment to go through against my will. It went through this time. During this whole time, every hesitation I had or pause he would scream and threaten my XXXX. [ Of note, the transaction numbers for the 2 transactions on Chase XXXX were XXXX -- the " XXXX '' transaction -- and XXXX -- the " XXXX '' transaction. Luckily somehow the XXXX one did not go through and was cancelled, so I only ended up losing {$500.00} instead of {$1000.00}. ] Luckily boyfriend was with me and when I first got the call he immediately called XXXX. He then called my Mom who was out of town, but had my XXXX 's location showing that he was at home where he lives in Ohio. My boyfriend then called my brother who he knew was also at home in Ohio ( while I was still on the phone with these criminals ) and was able to find out that my XXXX was home and safe and had his phone with him. I immediately hung up with the scammers, but the money was gone. I then found out that I was the victim of an advanced scam where they called me somehow from " my XXXX 's '' phone and likely used voice cloning to emulate his voice and make him sound in distress. Im so glad my XXXX was actually okay ( I broke down in tears when I found out ). I then immediately called Chase, but they said they could not help me recover the money because I " authorized '' the payment -- despite the fact that it was stolen from me forcefully under direct threat of XXXX to my father. Chase told me that XXXX is a third-party company that has nothing to do with them, so they can not reimburse the money, and told me to call XXXX. I then called XXXX who a ) repeated that I " willingly authorized '' the payment ( despite the threat of someone shooting my Dad in the head if I did not send it ), and then also told me that they have no ability to see the transaction or figure out where it went and they could not help me recover the money. They also told me that Chase 's XXXX is different from the XXXX app, and they can not help me with anything related to Chase 's version of XXXX. They told me I had to call Chase back and ask to speak to someone in the " XXXX Department. '' I then called Chase back and they told me that no such thing exists, that their customer service dept is what deals with XXXX. I then had to call XXXX back again and I made them call Chase with me on the line to realize that both were pointing fingers at each other. There is no responsibility for XXXX from the company itself or from the banks that use it. This allows criminals to get away with these heinous crimes. I then told them I did not even realize when I signed up for Chase that I had XXXX -- it was not something I wanted to have, but I am forced to because it's on their app automatically. Therefore, I will be finding a bank with no affiliation with XXXX. This should be illegal!
Company Response:
State: DC
Zip: 20010
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: I transferred money to the person 's name XXXX. He told me he works for affordable moving LLC as I needed movers for relocating from XXXX to XXXX. I transferred XXXX on XX/XX/22 and XXXX $ o XX/XX/22 and that was through chase bank app ( XXXX ). I called Chase bank, and they told me that they can't get money bank since it was through XXXX, and it is gone.
Company Response:
State: PA
Zip: 19053
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-20
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Chase sent a letter on XX/XX/2022, indicating that they will close my account on XX/XX/2022 because of your association with another account previously closed. I called them and they didn't provide any more information about the decision. I think they made this decision because of my nationality XXXX XXXX XXXX. Therefore, I believe this is discrimination against my nationality.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-20
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: Hello, On XX/XX/2022, I visited Chase bank on XXXX, XXXX, IL for a transfer from my saving account to the checking. A red overdraft fee mention displaying on my screen at home prevented me from doing at home online. After I informed the cashier that I did not do it online in order to avoid the overdraft fee, and requested him to transfer money from my saving to the checking, he did not tell me, after I transferred {$1000.00} to my checking account, keeping only {$5.00} on my saving account should trigger non sufficient fee of {$5.00}. Days later, the remaining {$5.00} were taken for " Savings withdrawal limit fee '', leaving my account at {$0.00}. Days later, I requested one of the manager to explain and refund the {$5.00} taken, he told me that fee is written in the papers they gave me when I opened that account, more than 10 years ago. I tried to avoid any overdraft fees by not doing it on my own at home, but the agent who served me on XX/XX/2022, aware of my concerns, did not help and educate a customer in ways of avoiding the said fee. Even though it is just {$5.00}, I think that attitude from the cashier, the manager, and Chase bank itself is unfair. Until when Banks will continue to take advantage of ignorant people?
Company Response:
State: IL
Zip: 61822
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-20
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I have been a Chase account holder for XXXX plus years. I tried to use my chase on XX/XX/XXXX and XX/XX/XXXX it was declined. I looked on the phone I saw that I had money in my account so I don't understand. I called 3 times 2 times got hang up. Then I went to one of Chase Bank branch and spoke with a manager regarding my account. I was told that Chase has suspend my account due to so type of problem with a joint account with my 30 years XXXX since she was in college. I Don't put money in her account or take out. They can see that. Nobody can tell me what happen. I was told that in 5 to 10 days I would get a letter and my funds. XX/XX/XXXX I have NOT received anything. I don't know what my XXXX did but I know that I don't anything and I need my money. No one will tell me what is going with my funds over a month and so later. Can someone help please. This is not right with no communication. If this was me owe them the would not like this AND MAKE ME PAY LATE FEE. I have picture of what was in my account, don't have any negative balance.
Company Response:
State: GA
Zip: 30032
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: Complain between bank to bank communication : XXXX XXXX tried ( with 3 attempts ) to recall the wire transfer per customer request and Chase Bank denied it. XXXX XXXX close the case without any answer. Can the XXXX banks have a better communication for recall wire transfer or any other issue? Can someone track that communication? Why Chase denied the communication? Complain with Fraud business account : Chase bank opened an fraud business account : XXXX XXXX XXXX with Agent name : XXXX XXXX, XXXX, XXXX. and they closed after a few months later. Our detective placed an Search Warrant for the fraud business account more than a months ago with no answer yet. Why the Police department has to wait for a months for an Search Warrant 's answer? Please help me to resolve all the banking issue. Thank you,
Company Response:
State: PA
Zip: 18017
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-20
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2022 : I received a text message from " Chase Fraud : We declined {$810.00} with card ending xxxx at XXXX XXXX ... ... ''. I called Chase immediately and found out there's several unauthorized charges on my card back to XXXX XXXX. The most recent are : XX/XX/2022 XXXX - {$910.00} XXXX - {$820.00} I was told that I did not check my account and reported on time fraud activities on my card on XX/XX/2022. Chase is not responsible for any fraud after 60 days. As a result, Chase won't credit back unauthorized charges on XXXX XXXX by XXXX XXXX : - {$910.00} and- {$820.00}. XX/XX/2022 : I called Chase Claims Department and was told Chase won't credit back fraud charges by XXXX - {$910.00} and- {$820.00}. XX/XX/2022 : I called Chase Claims and was told that my claims were closed. XX/XX/2022 : I went to Chase in XXXX. A representative called Chase Claims for me, and I was told that my claims are reopened and will be investigated. XX/XX/2022 : After almost 2 weeks, I still have yet to hear from anyone at Chase. I went back to Chase in XXXX. I explained my claims again, and a representative, XXXX XXXX, agreed to contact Chase Claims, and I was issued a notice that Chase won't credit back unauthorized charges on XX/XX/2022 by XXXX XXXX. - {$910.00}, and - {$820.00}. I called Chase XXXX and requested to talk with a manager. I was told that He " can't change the outcome by his end ''.
Company Response:
State: CA
Zip: 92841
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I wrote a check to my lawn services company and the check was fraudulently cashed ( per my lawn service provider ). I'm now trying to get the money from my bank for the check ( my bank is Chase bank ), and they have reported that they are trying to get the money from XXXX XXXX XXXX ( where the fraudulently cashed check was cashed ). I have been waiting more than 90 days, and was originally told that I would have a response within 90 days from Chase bank. Now chase bank is telling me that they will not know about reimbursement until XXXX XXXX XXXX responds to them, but that there is no guarantee for when I will be reimbursed. I know that I'm legally owed the money back from XXXX XXXX XXXX, but it's unclear to me how I can legally hold them to this and have my money returned.
Company Response:
State: MA
Zip: 02467
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: XXXX Received an email from what seemed to be XXXX XXXX XXXX saying to call an XXXX number if I didnt want to renew my subscription and wanted to be reimbursed for the {$300.00} cost. Upon calling they asked for remote access to my computer to complete the credit back. Once they gained access they claimed to have accidentally transferred {$30000.00} back to me instead of {$300.00}, and told me to look at my account and that I would see the money was in fact there and demanded that I needed to wire back the money to him asap. What I didnt know was that he actually transferred {$30000.00} from my line of credit into my account instead. That same day I proceeded to do as he asked and went into my local branch where I told the entire story to the banker, XXXX XXXX at my local Chase branch. After explaining the situation to the banker, he didn't bother to check that in fact there was no external transfer and that I should not transfer any money to the XXXX XXXX XXXX XXXX. The banker didn't bother to question any of this at all so the transfer was sent. The following week the same fraudulent person went signed into my Chase account online without my knowledge or consent and proceeded to complete 2 more transfers from my line of credit to my checking account and thus 2 more wire transfers electronically without my consent on XX/XX/XXXX and XX/XX/XXXX, both wires transfers were in the amount of {$25000.00}. No phone calls were made by Chase to myself to confirm I was indeed making these wire transfers, I did not approve thee transfers, there was absolutely no checks and balances in place to assure this didnt happen. I went back into the branch on XX/XX/XXXX to report that there appeared to be fraud on my account the banker and the branch manager told me that Chase would do nothing for me. They told me I didnt need an affidavit for the police when I asked for one and they failed to freeze my accounts or attempt to cancel the wire transfers. They would have still be able to do so as I believe it takes 3-5 business days for international wire transfers to be completed but Chase failed to do anything at that time. It was not until the next day, XX/XX/XXXX, that my daughter took me to her private client banker at a different branch who helped us file a fraud report, freeze my accounts and get us a copy of an affidavit to give to the police. Since that time I have been trying to get resolution from Chase. Several weeks went by and tons of follow up phone calls when they finally pushed this up to their executive offices. The last few months I have talked to the person assigned to my account with no update other than Chase was trying to get the money back. But if it was fraud and my mom did authorize any of this then why does it matter if they get thier money back. They should be reimbursing me for the elder fraud that happened under their watch. As of yesterday, XX/XX/XXXX, I was told that they 'exhausted XXXX XXXX ' and thus they are unable to reimburse me for the money stolen from my accounts.
Company Response:
State: FL
Zip: 33437
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-20
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: My XXXX statement for my Chase BA Visa credit card indicated that I had earned a total of XXXX XXXX reward points but only XXXX were transferred to my airline. Leaving XXXX missing points. I called Chase to look into the error after the missing points had not appeared on my XXXX statement. I was told that the issue was understood by the call representative and that I should have the missing points by next billing cycle. This did not happen. I called again on XX/XX/22 to follow up and was told there was no record of my previous call and that I would the issue would be escalated. On XX/XX/22 I received a letter in the mail from Chase dated XX/XX/22 acknowledging the issue I had raised and asking me to contact Chase Cardmember services to give further information. I called the number given on the letter and spent well over an hour being transferred to various agents, sometimes getting disconnected and needing to call again. Agents were unable to find the letter in the system or tell me what information they needed. I asked to speak with a supervisor who was able to find the correspondence, but then when I asked what information was needed as per the letter, she said she could no longer hear me and the line went dead. This issue remains unresolved.
Company Response:
State: NY
Zip: 10033
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A