Date Received: 2022-12-23
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/22 I wrote my check # XXXX to XXXX in the amount of {$4200.00} and check # XXXX in the amount of {$2100.00} to XXXX XXXX. Both checks were stolen out of a mailbox in front of the US Post Office on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. As soon as I found out I reported to the police. The XXXX check was cashed and paid by Chase Bank on XX/XX/22 even though it had no endorsement on the back. The XXXX XXXX check was cashed and paid by Chase Bank on XX/XX/22 and endorsed by XXXX XXXX ( who is obviously NOT XXXX XXXX. ) As soon as I realized that XXXX and XXXX had not received my payments I immediately went to the Chase Branch at XXXX XXXX XXXX to report it. I have completed the same paperwork for the Chase Fraud division 3 times and so far I have not seen a XXXX of the {$6400.00} which was fraudulently paid by Chase to imposters.
Company Response:
State: NY
Zip: 10021
Submitted Via: Web
Date Sent: 2022-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-23
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2022 I went to the Chase Bank branch on XXXX XXXX in XXXX XXXX. I went up to the door at XXXX XXXX XXXX minutes before closing time- which was XXXX XXXX. The gentleman locked the door on me and would not let me in. I told him I had a deposit and he pointed to the ATM to use. Grudgingly, I used the ATM to deposit the first part of my two-tier deposit. I put in XXXX {$100.00} bills equaling {$1000.00} cash. I was not able to put in the check portion of my deposit which was the XXXX part of my transaction. A receipt spit out of the ATM. It said there was a problem with my deposit, and I needed to call an XXXX number. Needless to say, I was pretty upset about this and knocked on the window till the gentleman came back. I said the ATM just stole my {$1000.00} cash deposit. He had me go to the drive-through. The lady at the drive-through called the XXXX number for me on the receipt which I handed to her and she processed the other part of my deposit, the check part. Chase bank put {$1000.00} in my account the next day while this was being investigated. Here I thought all was good but without any notice AT ALL, 30 days later, they remove the XXXX dollars causing me to almost bounce my mortgage check - thank goodness for a friend who loaned me the $ XXXX Chase said they investigated the ATM and there were no overages. This is a lie and is 100 % a load of XXXX. My money ( XXXX XXXX dollars ) was indeed in that ATM and somehow someway they dont feel responsible for it. NOT ONE PERSON has tried to help at all - even after many years in great standing with Chase. I have been fighting with Chase since XX/XX/XXXX and it is now almost XXXX. The branch manager who I went to see in person completely ignores my calls and has not returned any of them over the last few weeks. I reached out to customer service several times and they also have nothing to say that will help me. They just continue to read the same info. I asked them to watch the ATM footage and they tell me thats not their department Are you kidding me? I asked for the footage and they told me I needed to get a lawyer and subpoena the info. Nobody at Chase is willing to help figure this out and rectify the situation. I would like to charge them my hourly rate for all of my time put into this. I would just like to end with this If that Chase banker worker WOULD NOT HAVE CLOSED EARLY - NONE OF THIS WOULD HAVE HAPPENED. There was NO REASON to close early, weather was fine, no holiday, etc! Chase stole {$1000.00} and they do not even want to rectify the situation.
Company Response:
State: WA
Zip: 98106
Submitted Via: Web
Date Sent: 2022-12-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-23
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: JPMorgan Chase added inquiry for credit card on XXXX XX/XX/2022 for credit card. I did not apply for any credit with them. Called ( XXXX ) XXXX and reported incidence to XXXX at credit card services said it would take XXXX to 60 days to remove. They need to remove this immediately. I dont know how this happen because I have a freeze on my credit reports.
Company Response:
State: OH
Zip: 441XX
Submitted Via: Web
Date Sent: 2022-12-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-24
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: JPMCB ( JP Morgan Chase Bank ) card closed my account and reported to XXXX consumer report companys that I was XXXX days late and charged off my account for {$9700.00}. This happened in XX/XX/2021 and for a year I kept writing letters stating I was not refusing to pay but rather asking them to please validate the alleged debt. This alleged debt was never validated pursuant to 15 USC 1692. I have been discriminated against as a Consumer and XXXX, XXXX and XXXX have ingnored my Consumer Rights as have JPMCB by allowing this to negatively effect my chances with moving forward as a Consumer. I am at my wits end.
Company Response:
State: FL
Zip: 33612
Submitted Via: Web
Date Sent: 2022-12-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-22
Issue: Getting a credit card
Subissue: Delay in processing application
Consumer Complaint: I submitted a small business credit card application with Chase after they solicited me with an offer. I have uploaded documents directly from the California Secretary of State proving my business address. I have also uploaded documents from my tax return showing my business 's XXXX. These are electronic documents and not scans. Despite this, Chase states, " Unfortunately, we were unable to use them because they were illegible, expired or did not otherwise meet our requirements. '' This response from Chase is unclear. The docs are pristine. They are from a government agency and my tax records so should meet requirements. They are also from the past month so timely. I am not sure what to do and feel like the process at Chase is misleading or needs improvement to clarify. I'm sure Chase would like a better client experience, too.
Company Response:
State: CA
Zip: 91361
Submitted Via: Web
Date Sent: 2022-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-22
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Approximately XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX, accounting Dept during its monthly bank reconciliation of XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) operating account they noticed XXXX withdrawals over a 4-day period from XX/XX/XXXX to XX/XX/XXXX of XXXX each transaction to a XXXX XXXX XXXX XXXX A total of {$43000.00} was Electronically Fund Transfer from XXXX XXXX XXXX XXXXXXXX XXXX account to a XXXX XXXX XXXXXXXX XXXX at Chase Bank. XXXX is the property management firm under contract to provide accounting and management services to XXXX XXXX XXXX XXXX at XXXX XXXX XXXX XXXX, XXXX XXXX, FL XXXX. XXXX XXXX is located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, FL XXXX. XXXX immediately called XXXXXXXX XXXX XXXXXXXX XXXX in XXXX AZ at XXXX left a message and followed up with an email. As XXXX is 2 hours behind XXXX time zone, I did not receive a call back from until approximately XXXXXXXX XXXX XXXXXXXX was informed that it was being turned over to XXXX XXXX XXXX immediately as soon as XXXX signed and returned to an ACH unauthorized transaction dispute form that was emailed me. XXXX signed and sent back to XXXX. In meantime XXXX placed a hold on XXXXXXXX XXXX XXXXXXXX checking account. All outstanding checks will need to be approved by XXXX to process going forward. A new account will be opened going forward. At approximately XXXX XXXX on Friday XX/XX/XXXX, XXXX contacted me by email that we would need to file an incident report with the local authorities, XXXX XXXX, Florida Sheriff 's Department and the federal government, FBI, which XXXX sent me the link to. XXXX did not receive the email until Sunday XXXX the XXXX and the processes were done on Monday the XXXX, XXXX. I wish for there to be a thorough Investigation and that charges be brought if/when a suspect is located. After nearly 10 months, no funds have been returned nor I have had any indication from Chase on this issue via XXXXXXXX XXXX
Company Response:
State: FL
Zip: 325XX
Submitted Via: Web
Date Sent: 2022-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-22
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: All 3 credit agencies are reporting debts in collections that are more than 5 years old. Those agencies are XXXX, XXXX, XXXX.
Company Response:
State: CA
Zip: 93955
Submitted Via: Web
Date Sent: 2022-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022, I received a text from ( XXXX ) XXXX asking if I attempted a wire transfer of {$9800.00} reply yes or no. I replied no and received a call from the ( XXXX ) XXXX stating this is the Chase fraud dept. They said the account has been compromised and they need to stop the wire and create a new account number and close the current business account. I googled the number and it was confirmed that it was a Chase number. They supposedly created a new account number ( XXXX ) ordered me new checks and debit card. They created a wire transfer to credit the money back into my new account with my name on the wire.The wire of {$16000.00} went through to XXXX XXXX and then they said customer service will call me to set up the new account, username and password in a hour. After waiting an hour I called the same number back and Chase answered telling me it was fraud. They transferred me to the fraud dept and put a dispute action/recall on the wire at it was pending. I went down to my Chase branch and a claim was filed, business account was frozen, new checks and card was ordered. I filled out a " Statement of Fact '' form and faxed into the Chase claims dept. Chase sent a note on XX/XX/XXXX stating denying my claim so I called and had it opened the claim back up and I supplied more evidence that the perpetrators impersonated Chase 's phone number, hacked into the my account and used the alert text number. The second investigation was also denied and now the claim is escalated to the executive office pending review. I have never wired money or filed a claim with Chase. This should have been red flagged and sent me to the branch. Also, My Chase online account was hacked and along with the perpetrators disguising official Chase emails, text alerts and phone numbers.
Company Response:
State: CA
Zip: 91016
Submitted Via: Web
Date Sent: 2022-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-22
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2022 a payment transaction was made from my Chase checking account to XXXX XXXX for the amount of {$9000.00}. I do have an account with XXXXXX/XX/XXXXhowever this transaction had nothing to do with any account affiliated with me. I disputed the amount before the transaction went through however Chase said they could not act on it until it went through. Ultimately 2 weeks later they determined that the transaction was not fraudulent based on the fact that I had made prior transactions to XXXX XXXX and even though they were not able to tell if the transaction was made to a completely different account. Their resolution was that I should file a claim with XXXX XXXX which I did however their resolution was that the claim should be made with Chase. I keep getting shuffled between the XXXX companies.
Company Response:
State: NY
Zip: 10019
Submitted Via: Web
Date Sent: 2022-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-22
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: Myself and my family members are receiving multiple robo calls from either an unknown number or from XXXX in regards to a case XXXX. After numerous calls, I called back and was referred to XXXX. This phone number does not appear to connect as a get a recording from XXXX that it is invalid. I called the XXXX number and they finally transferred me to XXXX XXXX XXXX. Ive spoken to XXXX at the firm and they are claiming to be collecting on a Chase credit card from XXXX. This debt was discharged in a XXXX in XXXX. I sent the XXXX paperwork to this firm over a month ago and they have started to call even more but not directly to me but my family looking for me even though they have my information. I have never received XXXX notice in the mail or email.
Company Response:
State: AZ
Zip: 85339
Submitted Via: Web
Date Sent: 2022-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A