Date Received: 2023-03-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have XXXX money order in XXXX cheques deposited into my account since XXXX/XXXX/2023. Within the the XXXX money orders XXXX have been cashed by the bank they received the funds already. My account has been restricted because they have not cashed the others money, and no fraudulent activities has been confirmed yet it is still in process. What i do not understand is why i can't have access to be own money into my account while the money order in process have not been cashed yet. As a consumer i have affected by this, because i feel like i am not treated fairly and i missed my rent payment because of this .Is there anyway i can take legal actions against chase bank XXXX Also i requested their employee number they did not provided.
Company Response:
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2023-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-04
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: In XX/XX/2022 I purchased round trip airline tickets using my Chase Sapphire preferred card, the trip was to be taken in XXXX. On my return flight ( XX/XX/XXXX ), a mechanical issue with the aircraft resulted in a 4+ hour delay that result in my party having to miss our connecting flight. We had to spent the night in a hotel nearby, pay for dinner, and incurred other expenses related to the overnight delay. My card benefits include travel insurance if a trip is delayed and results in an overnight stay. I submitted a claim upon return to my home city for the plane tickets, and for the dinner expenses. My claim was submitted around XX/XX/XXXX and was in the amount of approximately {$1500.00}. Once I submitted all of the requested documents to XXXX line, the company Chase uses to process their claims I have been repeatedly asked to submit the same documents over and over again over the course of these last 5 months. When I call them over the phone, the line disconnects almost every time. When I am able to get through to them they tell me that they have received all of the necessary documents and that I need to wait 5 business days. At the end of those 5 business days I receive an email asking for more documents. The process just repeats itself. My claim has been in the final stage of review for the last month and they have yet to make a decision on my claim. I have showed up to Chase bank in person to speak to an associate, the associate had no power to advocate for me. The associate was not even aware that Chase uses XXXX line to process claims. It is very obvious that XXXX line delays and stalls so that people will give up, and I am sure that this tactic is very effective- the whole thing seems illegal to me. As a Chase customer I feel deceived into doing business with a shady company that does not act in good faith. I also have come to understand that the benefits of the card are a scam.
Company Response:
State: NY
Zip: 11225
Submitted Via: Web
Date Sent: 2023-03-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-04
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: My identity was compromised and JP Morgan, Chase bank ran my credit that now has me with inquiry that I would like to have removed ASAP. I reached out to all companies. JP Morgan, XXXX, credit bureau, XXXX XXXX credit bureau. My credit was pull on XX/XX/2023. From the institution of JP Morgan, Chase Bank.
Company Response:
State: FL
Zip: 330XX
Submitted Via: Web
Date Sent: 2023-03-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I recently became aware of a billing error on my statement. Pursuant to 15 USC 1666d any credit balance in excess of {$1.00} should be credited or refunded to the consumer. I have identified in a billing statement issued on XXXX XXXX, XXXX in the amount of {$21000.00} should be refunded or credited to me the consumer. According to 18 USC 8 all debts public and private is the obligation of the United States.
Company Response:
State: CA
Zip: 94501
Submitted Via: Web
Date Sent: 2023-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-04
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I recently became aware of a billing error on my statement. Pursuant to 15 USC 1666d any credit balance in excess of {$1.00} should be credited or refunded to the consumer. I have identified in a billing statement issued on XX/XX/2023 in the amount of {$32000.00} should be refunded or credited to me the consumer. According to 18 USC 8 all debts public and private is the obligation of the United States.
Company Response:
State: CA
Zip: 94501
Submitted Via: Web
Date Sent: 2023-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-04
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: A few days ago, my account lost {$2000.00}, which is my living expenses for several months. I checked my account immediately after I found it. At that time, this was a pending state. So I want to explain the situation to the bank as soon as possible and there is a fraudulent charge. I hope they cancel the transaction. But when I first called, when he heard that I needed to cancel something, customer service become very rude to me and told me that I needed to wait another 15 days. I made several phone calls, but Chase Bank didn't want to take action as soon as I heard that I lost my money, and put all the responsibilities on me. I consulted my lawyer and she told me that the bank should be responsible for the money because they have the right to protect consumers and cancel the payment. My lawyer clearly told me that most banks should reimburse me if there have a authorised push payment by scam or fraudulent transaction. I remember answering a phone call before I lost my money. The scam lied that he was an employee of Chase Bank and said that he would freeze my bank card because my card was stolen. As a result, I found that my card was less than {$2000.00} and transferred it to someone I didn't know. The people who really work in the bank are too rude. They do not want to reverse the transaction but actually they can. Even lied to me that they would investigate that person turns out saying " lack of evidence ''. I feel very unfair and sad. This is my hard work money. I believe in banks, so I invested and put my money in Chase Bank, but when something happens, they will treat consumers with such a high attitude. If the world is still fair, please give me back my 2000 dollars. Why do I continue to use it after being fraudulent charged? Because I can't trust any bank, and I have to live.
Company Response:
State: NY
Zip: 13210
Submitted Via: Web
Date Sent: 2023-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Chase bank closed my account due to a check that I deposited for {$260.00}. Initially the check was on a hold, then the funds cleared, but then I was trying send a payment to my credit card and the payment would not go through. I called Chase on XXXX XXXX XXXX and they let me know that my account had been restricted and was pending closed within the next 24hrs. When I asked why, they said that they could not verify the maker of the check and subsequently results in the check being flagged and account being closed. Then after being sent to multiple people I was instructed to take this issue up with the payroll company issuing the check. I did and they sent me a confirmation showing that they funds has been posted on their end and there should be no reason for the bank to hold my funds. So I called Chase back on XX/XX/XXXX, and spoken to another person and he relayed that there was nothing he could do and there was no verification in their database for the maker of the check. Which was interesting to me considering this check is issued by XXXX a payroll company that partners with the XXXX XXXX. Studio in XXXX XXXX, CA. Which is where I worked and got the check from. He told me to keep calling back because the check could possibly he verified at some point. No specific date, or time frame. Just at some point, if not after 2 years the fund will be handed over to the state, in which they will deal with it. I gave him the office number for the payroll company, but he told me he couldnt call and verify because the number didnt populate in his database. So I asked him how I was ever going to receive my money if he or anyone else who works for Chase is not allowed to call unverified numbers. Again how am I supposed to receive my funds if they can not verify. Upon further inspection I saw my last name and address were spelled incorrectly in the check which leads me to believe I was flagged for fraud. I have contacted the payroll company and have escalated the matter to their higher ups as well. Chase also claims I will receive a cashiers check for the other balance I had prior to depositing the check.Thank you, and look forward to being in contact.
Company Response:
State: CA
Zip: 92114
Submitted Via: Web
Date Sent: 2023-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-04
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I opened the Chase UA Quest Credit Card on XX/XX/XXXX. This Credit card comes with {$120.00} United Airlines Ticketct fee credit for each card anniversary year. When I plan my trip for XXXX this year, I am not sure what exactly the annual card anniversary year is defined in Chase, so I sent a secure message to Chase card service, and get confirmation that the annual card anniversary date renews each year at the same date of account opening date, which means the UA {$120.00} credit renewed each year after XX/XX/XXXX. The secure message from Chase confirmed this is attached to the complaint. Also, in Chase 's UA XXXX website, it clearly defined : " Anniversary is the date that is twelve months after credit card account open date, and the same date each twelve months thereafter. See the link : XXXX XXXX XXXX I also attached the PDF of the webpage and highlight in yellow ( at page 4 ). All confirmed that the UA {$120.00} credit should renew after XX/XX/XXXX, since XX/XX/XXXX is my account open date. However, Chase refuse to provide the annual UA {$120.00} credit to my purchase of UA air ticket on XX/XX/XXXX for {$120.00}. The response from Chase customer service is : the anniversary date is the account statement date, not the account opening date, so the annual credit renewal should be on XX/XX/XXXX, rather than XX/XX/XXXX. This is unacceptable, since first, I contact you at first to confirm the credit will be renewed after XX/XX/XXXX, then I planned my trip on early XXXX, otherwise, I will plan my trip in XXXX. Second, as I said before, on Chase UA XXXX credit card website it clearly defined the " Anniversary is the date that is twelve months after credit card account open date, NOT the statement closing date. I have explained this several times to Chase customer support, and they are not willing to fix their mistake. This is fraud and please be consistent in what you are telling the customer, and fix your mistake.
Company Response:
State: NY
Zip: 10036
Submitted Via: Web
Date Sent: 2023-03-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I purchased my current condo less than 2 years ago. I paid {$12000.00} extra dollars extra to my down payment which leaves my 30 year fixed mortgage scheduled to be paid off a year in advance. In my mortgage center, the total balance is listed at XXXX. However, through Chase, my remaining balance is XXXX. On top of this, Chase has in my escrow account enough to my pay my entire 2023 property taxes which is over XXXX in escrow ( I pay my mortgage insurance separately ). Chase requires a BPO who valued my house at XXXX over the originally assessed value. Since then, Chase has given 2 separate reasons for not canceling PMI such as the market being inflated and now not applying the balance I paid + the excess escrow to my balance. Ive spent countless hours on the phone with no luck. Ive advised chase i will be retaining legal counsel to which they finally escalated the issue. I am hoping you can help. Regards, XXXX
Company Response:
State: IL
Zip: 60654
Submitted Via: Web
Date Sent: 2023-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-03
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: This is a complaint regarding a United Airlines booking I made on Chase Travel, in which I was wrongfully charged fees which were due to the fault of Chase representatives. On XX/XX/2023, I called Chase Travel to change a flight, and the representative confirmed my change at no charge. The following day, I still had not gotten a confirmation email, so I called Chase Travel again. After a series of escalations and discussion lasting 2 hours, I was informed that the change had not gone through, and that I had to pay {$450.00} to make the same change. As my travel dates were imminent, I ended up paying this amount, but the representative did file a Chase Travel support ticket regarding this issue and assured me that it would be looked into. I contacted Chase Travel again on XX/XX/2023, and upon giving them the support ticket number, the representative quoted me an entirely different minor issue that did surface during the rebooking process, but which I am not concerned about. Before she could update me on the final status of that ticket, the line disconnected and I did not receive a callback even though I had provided my callback number upon her request. I have also tried to contact Chase through their Secure Message center and they advised me to call the Chase Travel hotline to resolve the issue.
Company Response:
State: CA
Zip: 94025
Submitted Via: Web
Date Sent: 2023-03-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A