Date Received: 2023-03-03
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I have been a customer with Chase Bank for about 12 years. I have a personal checking a business checking a merchant account a savings account and a brokerage account. All in good standing. I have an over all credit score of XXXX across the three big bureaus. I have an income of about XXXX dollars I have a number of XXXX XXXX all in good standing. I have NEVER missed or been late on a credit card or loan payment. I have always kept my Credit Utilization low. And yet I have been turned down ( Even though the application said I have and " Outstanding '' chance of getting the card ) I just went to this page today to try again. It is a preapproval application which says there is not hard pull. I filled in the requested information and when I clicked on " Submit '' I was told you may have opted out and there are no offers for you. I called Chases and spent a total of about an hour and a half ( 90 Minutes ) being bounced around from one department to the other and no one... absolutely no one could or would tell me what the problem is. I asked for supervisors and they told me the same thing. I asked if they could help me to figure out how I could get a credit card with Chase. I told them I have been with Chase for about 12 or more years and yet I could not seem to get a credit card. I told them I tried to Preapprove but was not told that either there were not current offers for me or that I was declined for a particular reason. I all but begged them to help me. No one would. They could not give me a single reason that I was not offered a card or what went wrong with the Preapproval process. ( See below ) https : //www.chase.com/preapproved I asked them to help me to figure out what I need to do so that I could eventually get approved for a card. A game plan if you will. No one would answer or advise of help me in any way at all.
Company Response:
State: AZ
Zip: 85029
Submitted Via: Web
Date Sent: 2023-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I opened a Chase checking and savings account online on XX/XX/XXXX, and transferred {$15000.00} from my XXXX XXXX XXXX checking account to the newly opened Chase savings account. Several days later I found that I could not login the Chase online account. I called Chase customer service and was told that my checking and savings account were closed, although no reason was disclosed. I also visited the branch as instructed in the phone call but no more useful info. I filed a XXXX XXXX XXXX XXXX complaint on XX/XX/XXXX. On XX/XX/XXXX, I received a voice mail from a Chase representative explaining the refund was not issued because they held the fund for verification. Theres also instructions in the voice mail to speed up their verification, i.e. visiting a local branch, showing two different identification document, and login my XXXX XXXX XXXX account to show the banker that there are sufficient balance in it. Although I visited a local branch before regarding the issue, I followed the instructions and visited the branch on XX/XX/XXXX again. The local banker did verification and put note in the system that all requested verification had been done. However, theres still no response at this moment when Chase would send me my refund.
Company Response:
State: CA
Zip: 95014
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I was double charged for a fee that cost {$25.00}. I was also charged XXXX {$10.00} fees for the duplicate transactions. The transaction was to pay my barber which I have done several times in the past and have never had an issue before or was I ever charged any fees. It seems as though the charge was not only a duplicate but it was also incorrectly categorized as a cash advance which it was not. I need XXXX of the duplicate charges reversed as well as the XXXX {$10.00} dollar fees reversed as well and credited to my account.
Company Response:
State: MA
Zip: 02151
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Other transaction problem
Subissue:
Consumer Complaint: My XXXX transfer from XXXX got rejected by a correspondent bank on XX/XX/2022. After 10 months it is still being held by a correspondent with no communication whatsoever. JP Morgan Chase is ignoring all and any inquiries from either myself or a remitting bank. The transfer is also not being accounted for and not declared as blocked to XXXX as is rehired by law. In this circumstances I am left with no options for license procurement. JP Morgan is unlawfully keeping my funds and refuses to have any communication in this regard.
Company Response:
State: NY
Zip: 100XX
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have been contacting a guy on XXXX about car parts, he never had anything I needed in the past so we never did any business. I check in with him last week to see if he had wheels I wanted ( I bought a XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX, will send you pictures ), he stated yes. I asked if he would take {$800.00} shipped, he agreed to this. Later he asked about a digital dash, we agreed to {$200.00}. I sent {$1000.00} on the Chase bank website through XXXX. My package was to be here on Saturday. On Saturday I received a text from XXXX XXXX Shipping Logistics ( Now I know this company is fake ) requesting that I pay an additional {$850.00} to insure my package, this money would be fully refunded upon delivery. I told them no and contacted the seller, he said this was all legit and to make the payment. I told him I would absolutely not be paying another dime, I agreed to {$1000.00} shipped. Since then the seller has refused to refund me, he states that its all legal and I need to pay to clear my package. I contacted Chase bank and was flat out told no, they would not reverse the payment.. I pulled up XXXX XXXX XXXX XXXX XXXX XXXX and noticed it was created and managed from XXXX, XXXX after the fact. Secondly, a couple other people commented on this page about the exact scam re the shipping company which I discovered after as well. Any help would be greatly appreciated, Thanks!!! XXXX Name : XXXX XXXX XXXX XXXX XXXXXXXX XXXX or XXXX XXXX XXXX XXXX XXXX Chase XXXX XXXX XXXX XXXX : {$800.00} XXXX : {$200.00} XXXX XXXX XXXX XXXX Tracking # : XXXX XXXX XXXX XXXX? XXXX % XXXX % XXXX % XXXX % XXXX % XXXX & XXXX % XXXX % XXXX % XXXX % XXXX % XXXX % XXXX % XXXX % XXXX % XXXX % XXXX % XXXX % XXXX % XXXX % XXXX % XXXX & XXXX % XXXX % XXXX & XXXX
Company Response:
State: MI
Zip: 48917
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Almost 2 months ago my wallet, phone, and keys were stolen from my car. The thief locked my car leaving me stranded and proceeded to go to the apple store which is several XXXX 's of miles from where I live and spent around {$5700.00} on my debit card, and XXXX on my credit card. I spend all afternoon getting a locksmith to come to break into my car and make a new key. Immediately I reported this as fraud and found out that the thief even called to raise my limit on the card. I was told that I would get a credit back in the next few business days. That never happened. I started calling Chase daily to check in and add as much detail as possible. because they would refuse to call me to give updates, I even went into my branch several times. I was told several times that I would receive my credit any day, until one day I called and was told the claim was denied. I asked them to appeal this case which they also denied and cited that because the person used my pin they would deny the claim. I was told I could get the case re-opened and that I would be able to add any evidence that I had. I found a camera where my car was broken into and found the thief breaking in, and chase has the call where the thief called to raise my limit so I also asked if I could use that. I was told no that chase would only accept physical documents. So I gathered my documents including 2 police reports as well as a receipt from the locksmith who had come to make me a new key AT THE TIME THAT THE THEIF WAS AT THE STORE WITH MY CARD. To prove that it could not have been me there. I was told that I had to fax this In, and again was calling every day to see if they had gotten it. They told me several times that they had not, and then when they finally said they got the additional evidence said that they will not be reopening my case and citing the original reason of the pin. So, CHASE BANK is refusing to see any evidence even though I have plenty that proved this was a fraud. They ended up refunding my XXXX dollars from the credit theft, but this only further proves that this was a fraud because they were used at the same place at the same time so how would it be possible that one of these charges would be a fraud and one of them would not. Shame on this bank and their service representatives.
Company Response:
State: CA
Zip: 90066
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I went to the Chase Bank website this morning to remit an ACH payment to a vendor. I set up the ACH payment for {$2400.00} and clicked the submit button. Rather than respond almost instantly, the transaction froze for a few seconds, and I ultimately received a message on the website indicating the ACH was successful. Utilizing my same chase account as above, I went to remit another transaction on the Chase bank website, but my transaction did not go through, with an error message of " insufficient funds ''. I then checked the account itself and saw that Chase had submitted the ACH twice! At first, I was not concerned as the Activities Page of the website showed both the original and duplicate ACH payments ; however, the duplicate Payment showed as " Pending ''. It was my assumption that Chase had caught the error. I then called Chase bank. I spoke with at least four different people who all stated the same thing ; that is, " We can't get the money back, you have to contact the vendor ''. Even when reminded that I did not submit the duplicate Payment and same was either a technical error on behalf of the bank or otherwise was not authorized by the account holder. In short, Chase Bank 's position in these cases is that even if it is their error that caused the duplicate ACH, even if it takes weeks to get the funds returned, Chase bank has XXXX liability for the error nor cause to reimburse/Advance us the funds- they sent in error- pending receipt of the duplicate payment being returned by the vendor. This has caused a major disruption to our cash flow, and ability to professionally and adequately operate our business. The Last call at Chase bank was Call Record XXXX.
Company Response:
State: FL
Zip: 33607
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Deposited a XXXX XXXX XXXX XXXX for Rental Assistance I applied for under the state of New Mexico XXXX and Chase JpMorgan who I bank with collected funds is not wanting to release funds, restricted all my accounts. Provided bank documentation of what the check is for. Denied all my documents they are needing a verified number to be able to get in contact with the department. Provided multiple phone numbers from the department for them to get in contact with there is a long wait and they state they can not reach anyone. Notified me that I will not be able to access funds. I need my rental assistance funds to pay my rent Im about to get evicted. Not far and not understanding why they are holding funds when its not a fraudulent check
Company Response:
State: NM
Zip: 87124
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I received an email from my bank that a phone number was removed from my checking account. And there was a new phone number added instead, giving them access to transfer funds out of my account through XXXX which my bank uses. I didnt authorize any of these things. This is the person or persons who were trying to hack my account, this is their phone number that was added : XXXX
Company Response:
State: KY
Zip: 402XX
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Also on XXXX2022 again, a charge of {$68.00} was posted on my credit card from a merchant called " XXXX XXXX '' while the service was never provided. I contacted my bank and explained them that " XXXX is a an online marketing website where you can book cars and they will assign you to a rental car agency to take a rental car. So when I made the transaction online at XXXX, they assigned me to a rental car agency that is no longer operational. So I have to look for another rental car agency where I even paid extremely higher than what I should pay because it was a last minute rental. I explained that to my bank but they still not take appropriate actions to remove it from my credit card.
Company Response:
State: CO
Zip: 80015
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A