Date Received: 2023-03-14
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I have applied for multiple chase bank credit cards and I was denied for all of them. The reasons I was denied were all reasons considered to be discrimination under the federal law. I also cant be denied an extension of my own credit. I tried to make things right with chase bank by sending them a hand written letter notifying them of there many violations against I, the consumer and natural person. I have yet to receive a mailed response ( requested by me ) to my notice.
Company Response:
State: NY
Zip: 11727
Submitted Via: Web
Date Sent: 2023-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-14
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I am a Veteran living on a budget as every other XXXX in the world. I opened a checking account with Chase banking In XXXX 2023. This account I deposited XXXX on XXXX XXXX with a certified check and at the time I had just had a burglary at the residents that I sold so I talked with the teller explaining on the recent burglary and even gave a credit ID watch info provided by the credit bureaus. I also asked that since one of the items taken on the XXXX day of XXXX was documents that shown all sensitive identity info if my account could be placed in alert for fraud as well as had them issue a new debit card. This was supposed to go to a business box I recently opened after the break in so I could help eliminate possible future fraud. I also had talked to the branch XXXX at the local Chase Bank and explained my usage on the account being that of majority counter-based actions and that really the Atm was unnecessary. Although no way to know on what was to happen i quickly have to reiterate the great response was " it's already on the way ''.. I sit here today a veteran with no place to live right now since what my whole life savings didn't matter to you guys. on XX/XX/2023, one month later im at that same branch asking Chase branch managers on how is XXXX plus XXXX gone from my account. I was denied a checking purchase for lack of funds when I realized that this had happened leading me to my car trying to log into my chase online account only to find that my account was over ran by 4 other devices in two separate states. Some charges occurring in the two different states at the same time or close to time. Amazing I didn't die from XXXX XXXX then, but this would become the biggest mess of my life. The Police reports were already filed, and the banks had been prewarned that this is possible since all papers in my safe were stolen. I was assured that the baking group would make right and that the main concern moving forward was to stop all possible future frauds. I explain that this had been attempted already and that the account should be closed and opened fresh, but the lady proclaimed this would cause chase bank to slow up on the return of my funds and to continue with all my deposits. Since that day I have continued the counter-based business that i was receiving and have deposited XXXX in and out through the months but yet still no resolve. On the XXXX of XXXX. I even sent more updated police reports and fraud prevention company info that I was paying for. On XX/XX/XXXX still having no resolve I find that the chase department states the physical police report had not been located but, in a blessing, I retrieved the certified letter receipt that was delivered to the claims dep. I had sent along with the fax on the earlier correspondence. This day on the XXXX though I brought 47 pages with me in support of claim only to redo the fax again and certified again on the way but now that the J.P. Morgan chase was ending the relationship with me and refused to allow for me access to the funds that were active in the account. They claimed the account funds woud eventually be mailed but what about the XXXX dollars in disputed fraud that is pending. Also, what in the world has happened to Chase support on the issues its customers are facing in luau of the mistakes on their part. Not only did I go to them before but have so patiently corporate in this pure burglary that has occurred. Now Chase bank allowed for someone to spend XXXX dollars at a XXXX XXXX XXXX, XXXX dollars at a gambling facility in the other side of the XXXX and also at 2 other gas stations and gaming establishments spending excess of XXXX dollars and now terminating account no explanation putting me no way to receive my pension from service or weekly paycheck, I now am homeless with no telephone, my kids are hungry and yet they still haven't even mailed the funds for my closing suspended account let alone try resolve the fraud that they could have stooped on the XXXX of XXXX. The fraud alerts that were sent out never was responded to then why would it allow XXXX dollars in similar fraudulent chargers after the first time. I clearly stated on the XXXX, and XXXX of XXXX that this was not an account that I would have these kinds of business on and that it was for my deposit on my new home. I also stated the monies 95 % would be done at the counter in local branches because I didn't like the card missing and 2 mailed out to wrong addresses... I need some kind of resolve the local police have even confirmed the recovery of some of my documents that the police stated probably was going to be the answer to the identity theft charges as well as cloned cards possibly. I can also state that the hardships of having those monies stolen but need answers to why that Chase felt the need to terminate business with me & XXXX of my remaining monies that I was paying bills with. This is messed up I'll be out here with my family starving, embarrassed, and now losing my job over.
Company Response:
State: KY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-14
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I purchased XXXX worth of items from XXXX XXXX XXXX using my Chase debit card, the order was marked as delivered by XXXX , but I never received it. I contacted XXXX XXXX XXXX and they advised me that due to the order size, I would need to file a claim with chase bank. I filed a claim with chase bank and filed a police report. Chase denied my claim, and I went to a branch to fax them documents showing that I had never received the order, but the transaction is still posted on my account and the claim is still denied.
Company Response:
State: CA
Zip: 94010
Submitted Via: Web
Date Sent: 2023-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-14
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I received a credit card in the mail today. It is a Chase Visa Southwest rewards card. I did not apply for this card. I do not want this card. I called Chase to let them now. They said they would closed the account, but they would not remove the initial credit pull or the opening of the account. I do not believe that is the right thing to do because I never applied for this card. Ive worked really hard to have the credit that I now have and I do not think it is fair that a company can open an account in my name, fraudulently, and not remove all traces of said account when notified that they were not authorized to use my information. All Im asking for is that the card be closed and all traces of the application and issuing of this card removed from my credit history.
Company Response:
State: FL
Zip: 321XX
Submitted Via: Web
Date Sent: 2023-03-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: For credit card number ending in XXXX I have submitted plethora of documents showing that the items were never delivered. I have also included vendor confirmation that the items have not been delivered. I did not receive a full refund from the merchant. I opened a claim with Chase customer service multiple times, but they are refusing to review the case, even with the evidence provided by all parties. I am very dissatisfied, and I am currently in a large debt due to this billing issue. Chase benefited from denying my claims and they have been collecting handsome amount of interest payments from me. I have promptly reported the issue which Chase declined, and now they are saying that the time frame is beyond their investigation deadline, which I disagree, since I opened the initial claim within the first 30 days of purchase. The transaction took place online at " XXXX XXXX '' on XX/XX/25, for {$6900.00}.
Company Response:
State: CA
Zip: 90024
Submitted Via: Web
Date Sent: 2023-03-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-14
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: This is in continuation of previous complaint number XXXX. In the letter from the bank in response to my complaint the bank said they would be willing to reopen my account or start a new one if I called the XXXX and I have tried to do that and they still refuse to reopen my account or start a new one I would like my complaint reopened and addressed appropriately.
Company Response:
State: OH
Zip: 43055
Submitted Via: Web
Date Sent: 2023-03-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX I received a call from a man claiming to be from chase and asked if I had made a wire transfer. I said no so he walked me thru what he said was a reversal and had me note rev on the wire. I told him I wasnt comfortable and he told me to verify the number he called from was the number on the back of my chase debit card which it was. The wire was for {$3500.00} and a {$25.00} transaction fee. Once I realized I had been scammed I contacted chase on XX/XX/XXXX. Their wire fraud only communicates thru secure message on their app and they stated that the receiving bank, XXXX XXXX required a letter on indemnity. I was instructed to contact customer claims and ask that a letter be drafted and sent to XXXX XXXX. I did this on XX/XX/XXXX and was instructed to call be on XX/XX/XXXX to confirm the letter had been sent. When I called I was told that the letter had been drafted. I called again XX/XX/XXXX and was told that Chase no longer drafted such letters and it had been several years ago that they had stopped. I contacted thru secure message the wire fraud team and was told to once again contact customer claims. During this time period I had received 20 plus fraudulent calls from phone numbers associated with chase and I have had to shut off multiple debit cards over the last 3 months in fear of my card info being stolen.
Company Response:
State: IN
Zip: 46217
Submitted Via: Web
Date Sent: 2023-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-15
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: A company that has an F with the XXXX and hundreds of complaints for stealing peoples money charged me {$190.00} in XXXX for pillows. I never received the pillows. I disputed the claim with chase. This pillow company sent chase the bill tat I paid, but never sent Chase the tracking number and never claimed they shipped my order. Chase ruled in favor of this fraudulent company. Chase is a big bank with no soul that sided with crooks over their long time customer.
Company Response:
State: WI
Zip: 549XX
Submitted Via: Web
Date Sent: 2023-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-15
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for purpose XXXX
Company Response:
State: GA
Zip: 30248
Submitted Via: Web
Date Sent: 2023-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-15
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022 I sent a wire wire transfer of {$20000.00} to XXXX XXXX XXXX at Chase Bank XXXX XXXX, OK. Copy of Wire Transfer attached. The office of CFPB helped me recover {$19000.00} of the {$20000.00} that Chase Bank had refused to return to my Checking Account at XXXX XXXX. The CFPB case number is # XXXX. The {$19000.00} was credited to my Checking Account on XX/XX/2022. Document attached. I spoke to XXXX XXXX XXXX XXXX, Relationship Banker at Chase Bank and asked about the additional {$830.00} that is still unaccounted for. He advised me that Chase Bank was withholding this amount for tax purposes and that I would be receiving documentation for this amount or that Chase Bank might return the amount to XXXX. As of today, XXXX XXXX, I have not received any tax documentation nor have I received any explanation for not returning the {$830.00}.
Company Response:
State: MI
Zip: 49201
Submitted Via: Web
Date Sent: 2023-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A