Date Received: 2023-03-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: In past XX/XX/2022 I purchase some crypto coin from XXXX from my chase acc and transferred it to a trading platform resulting in a scam who steal my money. In the letter you can read and see all the details.
Company Response:
State: MI
Zip: 48146
Submitted Via: Web
Date Sent: 2023-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-13
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Chase called me stating my name needs to be taken off businessaccout or they were closing business account. They told me they reserved the right to do so when asked why and gave me a XXXX # to call. I called and rep stated they reserve the right. My business call me and told me it was due to an account I had that had check fraud. I put in a compliant Chase executive office sent letter stating they can close at any time based on The deposi account agreement. Not only did they defame my character I never had an open account with Chase that had check fraud. They refuse to send evidence or get out information to myself.
Company Response:
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2023-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-13
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: I am unsure of specific dates, since I did not know this situation would go this far. When I first got the car, I had like a month and half before my first payment was due. It was a little longer than that before I received how to set up my online account information to manage the account. The first payment I attempted on the system took {$3000.00}. My payment was {$880.00}. I called the bank immediately per their website to stop the payment. When I called, they said they can't stop it, but they will flag the account. I was told to contact my bank. I did. However, it took way over the amount I had in the bank. It left me with late fees and overdraft fees. I had to cover all of that and left me little money to pay my car note. This made my car note late. Throughout the year, I did have some financial set backs. I did speak with Chase Auto Loan and made partial payments. Some payments were late. I made a complete payment at the end of XX/XX/2023. I had spoken to representatives over the course of the months. I had told them how their site took the money or held it when I made the payments and then a week or so later I would get my bank returned the payment. I explained and inquired that the money does disappear from my account. I am working from a balance that shows their payment has been deducted. I asked why does it take so long for their payments to clear? I was told it wasn't an issue as long as I was making payments. Now, they came and repossessed my car. I am being told I only made 1 payment on the car. They charged off the loan. I can no longer check my overdue balance which was about {$3000.00} or a little more. The balance does include late fees. It will be auctioned off in 10 days if I can not pay the entire amount of the loan. The entire amount is {$48000.00} plus. I don't have that. When I had spoken to representatives, I told them I knew I had to make larger payments and I would when the money came in. It is tax season and my plan was to set my car payment right. But, now they have taken my car and the terms to get it back are too much. I need my car. I can pay the past due now. I witnessed Chase Bank do something similar to my mother. We had our accounta with them for years. She was purchasing a short sale home. She had been approved by Chase Bank. The short sale took longer because of the other bank having to accept the terms. Her loan officer ran her credit every 30 days during this process. He told her she had to sell her home at the time for the other bank to agree. She did. When it was time to close on the home, Chase told her that her credit score dropped and they would not lend her the money. Her loan officer ran her credit score down with his constant running her credit. She had sold her home. She was homeless. Chase Bank did nothing to help her. Even though they knew it was because of her loan officer. She closed her account immediately. They took money from my Chase account by way of bank-generated fees and when I contested nothing was done. This is the last time I will allow them to take from my family with no consequence to them. It is ruining people 's credit and making life harder. Chase creates financial hardship for their customers with horrible banking practices and hidden fees.
Company Response:
State: MI
Zip: 483XX
Submitted Via: Web
Date Sent: 2023-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-13
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights. 15 USC 1681 Section 602 States I have a right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for purpose
Company Response:
State: SC
Zip: 29150
Submitted Via: Web
Date Sent: 2023-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-13
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Hello, I am reaching out in regards to my account with CHASE Freedom Account Number : XXXX XXXX. Im looking for assistance with 15 U.S. Code 1666d - Treatment of credit balances. This section goes into creditors refunding obligor. Basically, whenever a credit balance in excess of {$1.00} is created in connection with a consumer credit transaction through ( 1 ) transmittal of funds to a creditor in excess of the total balance due on an account, ( 2 ) rebates of unearned finance charges or insurance premiums, or ( 3 ) amounts otherwise owed to or held for the benefit of an obligor, the creditor shall ( A ) credit the amount of the credit balance to the consumers account ; ( B ) refund any part of the amount of the remaining credit balance, upon request of the consumer ; and ( C ) make a good faith effort to refund to the consumer by cash, check, or money order any part of the amount of the credit balance remaining in the account for more than six months, except that no further action is required in any case in which the consumers current location is not known by the creditor and can not be traced through the consumers last known address or telephone number. For my Account Number : XXXX XXXX Id like for CHASE to credit the amount of the credit balance to me. The refund can be in form of money order or check accordingly to the above. I have attached the statement that reflects the credit that is owed to me from CHASE
Company Response:
State: GA
Zip: 30328
Submitted Via: Web
Date Sent: 2023-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-13
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights 15 USC 1681 Section 602 States I have the right to privacy 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account undei en open end consumer credit plan as late for purposes
Company Response:
State: NY
Zip: 11691
Submitted Via: Web
Date Sent: 2023-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-13
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: The company was once Washington Mutual and is now J.P. Chase Mortgage. May years ago, my mom and I were talked into a Home Equity Loan as a means to reduce my mortgage payment. This was deceptive and as a result, I have been making payments and none of the payments have been going to the principal. Therefore, I still owe the same amout many years later. I do undertand that there have been multiple successful complaints lawsuits through FDIC, XXXX, US Court for District of Columbia and US District Court for the Northern Georgia Atlanta Division. Many people have been relieved of the mortgage debt and I'd like to be one of them. Please advise.
Company Response:
State: GA
Zip: 30034
Submitted Via: Web
Date Sent: 2023-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-13
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Statute of Limitation on credit card debt and most other debt in New jersey is six ( 6 ) years ( It is four years for auto loans ) I have made a settlement payment to Chase bank in order to deelete the account but it s still there years.
Company Response:
State: NJ
Zip: 07103
Submitted Via: Web
Date Sent: 2023-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-13
Issue: Other features, terms, or problems
Subissue: Credit card company forcing arbitration
Consumer Complaint: Greetings, I am in receipt of a letter from Chase Bank informing me that should I not decline in writing before a pretty short deadline that I forever lose the ability to sue and also to join class-action suits against them. I believe a change like this, which happens automatically unless the consumer reads and responds to the letter as predatory in nature. I believe the CFPB is the right governmental agency to ask for assistance on behalf of all Chase customers. Taking away consumer rights has to stop! This is akin to a smash-and-grab robbery from the corporate level.
Company Response:
State: MO
Zip: 630XX
Submitted Via: Web
Date Sent: 2023-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: For over the past 2+ years I have been paying on my HELOC with Chase an ADDITIONAL amount, every month, of approximately $ XXXX month beyond the minimum monthly payment of approximately $ XXXX, and expecting that that additional $ XXXX beyond the minimum would be AUTOMATICALLY applied to reducing the principal balance. ln doing so, I have been using my bank 's online bill payment service ( this bank account is not a Chase bank account ) for nearly all of these payments. ( A few were made over the last few years directly at a Chase branch bank. ) With the exception of this one, and including 5 other prior months payments during this time, ALL others made this way have ALL posted correctly. In other words, the additional amount of around $ XXXX over and above the minimum payment of around $ XXXX had ALWAYS been fully applied toward the principal balance, thus effectively reducing the amount I owed on the HELOC ( which also reduces the time for paying it back ), and subsequently the interest calculated and charged for the following month. I was under the impression that ANY AMOUNT beyond the minimum payment was AUTOMATICALLY put toward the principal. However, in getting my documentation ready for this years taxes, I reviewed on-line my Chase HELOC records for the past 2+ years. In so doing, I noticed something that I did not expect, nor did I even understand. So today ( XXXX ) I called Chase customer service to find out WHY the EXTRA {$610.00} amount I paid for last month was not applied to the principal for my XX/XX/2023 payment. Why did they apply ONLY {$220.00} of the {$1000.00} I sent toward the principal, AND then " make '' 2 other monthly payments : one for the original minimum due of {$380.00}, AND ANOTHER payment for {$380.00}. The payment was not late! I first spoke with XXXX about this issue. He agreed that the additional {$610.00} for my XX/XX/2023 should have been fully applied to the principal. He advised me that he would, or did, put in a work ticket to correct this processing error for my XX/XX/2023 payment. He said the full amount of the {$610.00} would be applied and credited toward the principal balance. But the only explanation I was given as to why this happened ( and had happened in the past ) is, " that is their computer process. '' So evidentially because I do not SPECIFICALLY designate the additional amount to be applied to the principal, they split it into three payments totaling the {$1000.00}. My questions were simple : XXXX. Why is the OBVIOUS extra payment NOT AUTOMATICALLY put toward the principle? ( Why would I NEED to designate it as such? That would be the most logical application of the additional amount. ) XXXX. Where exactly does the second payment of {$380.00} go, and how is it applied? XXXX. If it was not a late payment, why are they paying {$380.00} ahead for the next month 's payment? XXXX. How can you make me whole with regards to lowering the principle amount, which would lower the interest charged, and the time remaining to pay it off- over these past XXXX years? ( The point of paying down the principle is to reduce the interest. ) He was simply unable to give me any clear explanation regarding these questions, other than that's how " our system, process, works! '' When I asked for a supervisor, I was transferred to XXXX. When I asked her to " make me whole by correcting the previous 5 or so accounting errors like they could do, or will/did for the one in XXXX, '' she said they CAN'T go back more than 90 days. When I asked why not, she asked me if that was a " bank error '' and that I should have be using their Chase online payment option or go directly to a branch location for payments. I don't find doing it that way from now on to be a problem. I will make sure from this time on to TELL THEM that the additional amount NEEDS to be put toward the principal. I did, however, say that I believe it is a computer set-up processing problem that should be corrected. But she told me FLAT OUT that they WILL NOT go back beyond their 90 days " policy '' to correct the issue for me, or even look into and give my an explanation I can understand. For me it is either a POLICY issue, or just laziness ; neither of which is acceptable, nor should it be, to me. This is just another scenario of how big banks misuse, misinform and/or simply take advantage of average customers with NO ACCOUNTABILITY. That is why I am taking the time right now to share my frustration and submit this claim. The old adage of : " If you can't convince them ... CONFUSE THEM '' is highly appropriate in this instance!
Company Response:
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A