Date Received: 2019-02-02
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I paid one of my fee over the phone one of your people! Over a week ago and it still showing up on my credit! It was a payment of {$190.00}! I dont appreciate yall playing with my mOney!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 295XX
Submitted Via: Web
Date Sent: 2019-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-02
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: Contacted by IC System ( XXXX XXXX, MN ) XX/XX/XXXX to resolve a 2 year old medical debt. The representative was unable to provide any documentation other than a service date and provider. I requested a written response to dispute. It was never provided. After weekly calls for 2 months I asked IC Systems to not contact me further until it was provided. XX/XX/XXXX calls resumed with the representative informing me that they were filing a negative credit report. I paid over the phone to avoid the hassle that would ensue. The amount was not large but it still felt like extortion without recourse.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-31
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: XX/XX/XXXX was a service we had back in XX/XX/XXXX- XX/XX/XXXX. We moved from XXXX county to XXXX XXXX and when we moved their services did not cover our new area so we stopped services at no charge. When we moved we took the cable with us however we kept having problems with service and connection and their prices we called in and because of our issues the rep agreed to have our cable cancelled and we would not be charged anything because we were not happy with services. He just told us to make sure we turned in all equipment so we do not get charged for it. We sent it all in and called to verify they received it and they told us we had no balance and we went our own ways. Now XX/XX/XXXX we live in Texas and I received an alert on my credit for a collection account for XXXX $ we have never received anything in the mail in the last 3 years. I called the collections and they told me that I will be paying it very rudely. I am so upset because they have damaged my credit when we are trying to qualify for a house and we never received any calls emails or letters regarding the debt that we do not even owe. We were assured as long as we returned the equipment we would not owe anything and now we are being told different. That is not fair and very unwthixal and we we're hoping to establish a new service with XX/XX/XXXX when we bought our home but after this I am definitely disappointed and want this issue fixed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76013
Submitted Via: Web
Date Sent: 2019-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-30
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: XXXX XXXX sold this debt to another collection agency but Im unsure of the name. I made monthly payments and a few days before I completed paying off this full balance of XXXX they sold it to a new collection agency. Shortly after I made my last payment I started receiving call from this new collection agency asking for the full balance stating they were just sold this collection and I have to pay the full balance again. I explained to them that I already paid this balance off and this said I was still required to pay anyway because I didnt make those payments with them. I feel its unfair for me to pay this again after already being paid in full. At one point they did remove it from my credit report and Ive recently noticed it was placed back on there as if it was never paid. Im unable to give dates due to it being years old but Im 100 % positive this debt has always been paid.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29150
Submitted Via: Web
Date Sent: 2019-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-30
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: I was reviewing my credit report and found a report from ICSystem for the amount for {$400.00} that was placed on my credit in XX/XX/2018. There has never been any communication from this company ever sent to my home. I have not been allowed to dispute this debt as I did not know that it existed. As I have looked at sending communications to the company the only address that is available is a POBox in XXXX XXXX, MN. This attachment to my credit is incorrect as the proper lines of communication have not been established. I want this removed from my credit immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89074
Submitted Via: Web
Date Sent: 2019-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-29
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I received an email in regards to collection debt which does not appear to be mine. First of all, I never lived at the following address listed on the account. I never had cable from XXXX. I noticed 2 errors found and I am contacting you in regards to that matter. By law I am contacting you through this portal and upon receiving this message please be advised that Ive filed a police report, contacted the FTC and filed a report. I have also filed a lawsuit at the civil county courthouse located in XXXX TX. I am giving you less than 3 days to remove this error from my credit file by the ending of the week. If not I will contact my lawyer immediately upon your response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75023
Submitted Via: Web
Date Sent: 2019-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-28
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I called the I c systems several times and told them that the debt is not mine. They refused to help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60046
Submitted Via: Web
Date Sent: 2019-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-28
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: We subscribed to XXXX Phone Services from XXXX until XX/XX/XXXX, when I retired and no longer needed their services; We had one (1) flip-phone, one (1) smart-phone, and one (1) hot-spot; We went to the XXXX XXXX office in XXXX, Idaho, and paid the remaining balance on the smart-phone, paid our bill, and returned the hot-spot, as it could not be transferred to XXXX XXXX, our new carrier; The CSR explained they could not credit anything for the hot-spot, as it was not a current model, and I agreed, but had no use for it so gave it back; I explained why we were switching carriers, and the CSR pulled up our account, we paid the balance, and he assured us our account was closed; We went across the street to XXXX and enrolled in XXXX XXXX, transferring our numbers, and obtained a XXXX hot-spot; A month later, XX/XX/XXXX, I got an E-mail saying my XXXX bill was due; We again went to the store and spoke to a "Senior CS" who pulled up our account by my SSN, where he saw the account was closed, but with a charge pending; I explained what we had done the previous month, so he spoke with the original CSR, removed the charges, and again assured me the matter was resolved and the account was closed; Then in XX/XX/XXXX, I received a couple of texts from a collection agency regarding "an outstanding XXXX account"; We were 78 miles away from XXXX, so called the XXXX store we've always dealt with; I called the store and asked to speak with the Manager; I called seven (7) times over the next four (4) days... he was not in yet, in a meeting, on another call, or with a customer; I scheduled a return call with the assistant manager, which was not returned; We again drove to the same XXXX store, to find the manager was again in another meeting which could not be interrupted; The CSR got XXXX, the assistant manager, and I again explained the situation to both of them and a couple more employees; Again, he pulled up my info using my SSN, and told me that as of that time accounts cannot be closed in person, only by calling a toll-free number; I told him I was never notified of that when we closed our account; He found everything had been paid in full and cancelled, except the hot-spot; Apparently, as it was no longer a current model, the CSR had not entered a code number to remove it, so the line charge continued, even though the unit was in XXXX possession; XXXX verified that no usage had occurred, then he reversed the charges, bringing the account back to XXXX (XXXX); XXXX assured me he had covered the bases, and would forward all the notes to the manager, XXXX XXXX, who would remove the Collection Activities; Two (2) days later, I received a Voice Message from XXXX XXXX assuring me the matter was resolved and the Collection Action had been recalled; He apologized for the problem, and for all the trouble I had gone through to get it resolved; In XX/XX/XXXX, I got a phone call from IC Systems, a Washington, D.C. debt collector, in regards to the same XXXX account; Again we drove from Washington State to the XXXX, Idaho XXXX store, to speak with XXXX XXXX; I spoke with four (4) CSRs, finally ending up with a new assistant manager who told me both XXXX and XXXX were no longer with XXXX, the debt was still pending and in Collections, and XXXX was not able to do anything about it; I was in the office for over an hour, during which time they refused to get a manager, and refused to give me the manager's name; As for resolving the matter, she handed me a card with the address of the XXXX Customer Relations Collection Department on it, and the phone number of the Collection Company; I sent a letter stating the above to XXXX XX/XX/XXXX, and have heard nothing from them; On XX/XX/XXXX, I received a call from another Collection Agency; When I explained the situation to the person calling, he transferred me to his manager, and I explained everything again; I told him I was disputing the entire debt, as it was XXXX mis-handling which caused the entire problem; The connection was bad, so I asked them to e-mail me their name and contact info, but have as yet not received anything from them; I do have the phone number (XXXX) the call came in on, but the reverse phone lookup doesn't tell me the name, only that the number is registered to someone in XXXX, Idaho; I am retired, on SSN only, with a XXXX wife to worry about; I don't owe this debt, and I want XXXX to do whatever they have to do to clear it and get my name off the rolls of these and all debt collectors; A bad credit rating can very easily cause me to be evicted from my mobile home park, and I am not able to find another place to live; And, being on Social Security, I do not have an extra $XXXX to throw at this rip-off;
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ID
Zip: 83709
Submitted Via: Web
Date Sent: 2019-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-28
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: debt paid through insurance, I have no knowledge of this debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33076
Submitted Via: Web
Date Sent: 2019-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-28
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I had a membership for my dog with XXXX XXXX Hospital. At XX/XX/18 I call and cancel my membership After I cancel my membership XXXX XXXX Hospital still trying to collect money from my bank account. The amount I pay XXXX XXXX hospital was {$25.00} dlares each month. XXXX try to collect money from my bank account even after I cancel my membership and they actions result extra charges on my check account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 021XX
Submitted Via: Web
Date Sent: 2019-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A