Date Received: 2021-11-13
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I recently went online to XXXX to learn about public loan forgiveness. I did not know that all this time, I've been playing back federal loans under the wrong plan. the website suggested I apply for the new program since I had more than 10 years of payment. I applied and have heard nothing. I also applied in XXXX and XXXX. I went back to the site in early XXXX to make sure I submitted everything I was supposed to submit to be eligible. when I went through the advice website ( which was not updated ) I was told to apply for an XXXX repayment plan and to consolidate my loans. I had two federal loans, one for my school and another a PLUS loan for my daughter. I tried for several days to call the phone number given but never got through, on a few occasions, when they called me back, they hung up on me before answering. In a panic, I filled out everything and got my husband to sign. I went back to the site on XX/XX/XXXX and created an account on XXXX to see if I could find the status of my application. in the electronic inbox, there were two letters stating that I should reconsider consolidating and that they were almost done with consolidating my loan. There is no way I would have seen letters in an electronic inbox of an account I had not signed up for ... .the letter stated that I would have to start over in order to qualify for the PSLF program. I paniced and called them to no avail, then ai sent an email stating that I never received the warning letters and to please stop the consolidating process. ON THAT DAY they quickly completed the process and paid off my loan. Now I am stuck with a consolidated loan I did not want and I've lost 10 years of repayment. It turns out that I was supposed to only apply for an ICR payment plan but the application is confusing and suggests that you also fill out the consolidation piece. It also states that you can not get PSLF if your loan servicer is not Fed Loan. I thought that since I did not fill out the consolidation form in XXXX or XXXX that was the reason they did not have my paperwork. this is fraud. I would like to see all of my applications that I sent to XXXX since XXXX and the documents that state exactly when they completed my consolidation. also, I want receipts that they actually sent me the XXXX letters warning me about consolidation to my home address or email address. this mistake has cost me more than repayment of my {$200000.00} loan, since I am XXXX I will not have 25 years of work to pay off the rest of the loan and I was told that I will not get my government retirement because I have loans due. PLEASE HELP ME I do not know where to turn and this is unfair. There is no reason that I would consolidate my loan if I had known that m y 10 years of repayment while working in public service would be lost. thanks for reading.
Company Response:
State: VA
Zip: 22801
Submitted Via: Web
Date Sent: 2021-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-13
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I was in school and all my accounts were deferred, they must have mixed up my file with someone else.
Company Response:
State: TN
Zip: 372XX
Submitted Via: Web
Date Sent: 2021-11-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-12
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I paid off the remaining balance on four Federal Stafford student loan accounts XX/XX/XXXX ( due the XXXX of every month ) during the covid pandemic. By the second week of XX/XX/XXXX, my FICO credit score dropped 133 points from XXXX to XXXX because XXXX reported my 4 student loan tradelines as 60 days Past Due Date/Maximum Delinquency of 60 days as of XX/XX/XXXX, however, the negative information in the summary details contradicts the information provided by the XXXX Tradeline Payment History chart where all sections or months are recorded as OK or CURRENT. My loan was under a federal IDR plan, and if I were late, I was eligible for relief under the COVID 19 Rescue Plan. XXXX XXXX XXXXXXXX I also possess the loan payment details from the loan servicer 's online site indicating I was 0 days delinquent on all 4 of my student loan accounts. Currently, I am unable to secure credit, a lower interest rate, additional lines of credit, a mortgage, or an auto loan. On XX/XX/XXXX, I was denied a loan from XXXX XXXX with whom I previously had a line of credit that I paid off in XXXX of XXXX. The negative information according to XXXX will not be removed or dropped from my credit file until XXXX.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-11-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-12
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Some of these loans do not belong to me and should not be reporting to my credit. XXXX advised that the incorrect information will be deleted and my credit report will be updated, but there are still loans that don't belong to me for years causing my credit score to suffer. I have contacted the department of education and XXXX but since they are closed im finding there is a significant delay with verifying this information. XXXX did lots of fraudulent loan applications and i never received some of the monies reported. Please delete this information until it can be reported to my credit report 100 percent accurate.
Company Response:
State: CA
Zip: 95207
Submitted Via: Web
Date Sent: 2021-11-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-12
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I applied for borrower defense from student loans from XXXX and XXXX XXXX XXXX XXXX for fraudulent claims, claiming that 90 % of graduates had jobs in their field of study within six months of graduation. They also claimed that on average, XXXX graduates earned 15 % more than other graduate institutions and this was a false claim as well. On XX/XX/2020 I reached out to Federal Student Loan to receive a status update on my case via their message center and I received no response concerning my case. See my message to them below : Hi Please provide an update on the status of my claim regarding XXXX and the fraudulent and misleading claim, that 90 % of graduates had jobs in their fields of study within six months of graduation. They also claimed that on average, XXXX graduates earned 15 % more pay after graduation than other graduates of institutions, this claim was false and very costly to me. Please advise where we are in the process of reviewing my claim. Thank you
Company Response:
State: CA
Zip: 90302
Submitted Via: Web
Date Sent: 2021-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-11
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: On XX/XX/2021, I received two PSLF Qualifying Payment Update letters dated XX/XX/2021. These letters note that they " have reviewed your Public Service Loan Forgiveness ( PSLF ) & Temporary Expanded PSLF ( TEPSLF ) Certification & Application ( PSLF Form ). '' I have not submitted a new PSLF Form since last receiving PSLF Qualifying Payment Update letters on XX/XX/2021 and XX/XX/2021. The last PSLF Form I submitted was marked as received by FedLoan Servicing on XX/XX/2021. I do not understand why I continue to receive these additional PSLF Qualifying Payment Update letters based on the content in the new letters dated XX/XX/XXXX. Was my account reviewed for additional payments? There is no corresponding explanation as to what is occurring right now ( as this is not fully addressed by the PSLF Qualifying Payment Update letters ) and I am very confused because FedLoan Servicing is only sending form letters without correspondence crafted to me to directly explain what is occurring. I do not understand why the payment count keeps changing when I have not been submitting additional PSLF Forms.
Company Response:
State: GA
Zip: 30030
Submitted Via: Web
Date Sent: 2021-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-12
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I am currently experiencing a problem with my credit report which involves my report being delinquent with late payments.I WANT SUCH LATE PAYMENTS TO BE REMOVED FROM MY ACCOUNT IMMEDIATELY AND PERMANENTLY.
Company Response:
State: CT
Zip: 06902
Submitted Via: Web
Date Sent: 2021-11-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-12
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: After taking out Direct Parent Plus loans to put my daughter and son through college, I am fed up with the treatment and- let 's just say it- lies that I have been fed over the years. My payments have been on time and at the amount that I could comfortably manage. Two of the loans have been paid in full. I have taken advantage of the 0 % interest during the pandemic. Even with those measures, I still owe much more than I took out in loans. For example- one loan was for {$11.00}, XXXX. I have paid {$10.00}, XXXX and still owe {$6700.00}! Another example- a loan of {$12000.00} with {$7100.00} paid has a balance of {$15000.00}. As you see, the payment schedule with no confirmation and/or accurate counseling for forgiveness options leaves me with loans that I will never be able to pay off. This is year XXXX for me as a XXXX XXXXXXXX XXXXr. After hearing what seems like a million different things since I first took out loans to send my oldest daughter to college in 2011, my work in a low-income XXXX XXXXl recently qualified me for Public Service Loan Forgiveness XXXX From what my research tells me, I have probably qualified for this program- and possibly others- since that first loan was approved and dispersed. Rather than getting answers over the years in my many fact-finding phone conversations with XXXX and XXXX XXXX XXXX, I have had nothing but the runaround. One answer contradicted the next- sometimes within the same phone call. Yes- I took notes during these calls. Although I recently learned that I qualified for the PSLF, it was before the most recent changes to that program were announced. When I was notified, I talked with a counselor at the XXXX XXXX site to ask how my retirement after this year would affect this. I was told that I would have to continue working to receive the forgiveness because they do not count years of service ( I have XXXX qualifying years ). I was also told that I would have to start the 10 years/120 payments now since I just officially qualified, which would keep me in the classroom until XXXX. Because I tried in vain over the years to find out my options and make wise choices with the help of counseling through Navient only to receive bogus and ever-changing information, I feel that I have a case to bring to someone in a position to see that I finally receive some help. ATTACHED IS A COPY OF RESPONSES I HAVE RECEIVED OVER THE YEARS, WHICH ILLUSTRATE THE CONFUSING MANNER IN WHICH I WAS COUNSELED BY NAVIENT ABOUT MY LOANS.
Company Response:
State: MO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-12
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: To whom it may concern : I am writing to notify you about the fraudulent business practices I have experienced from FedLoan Servicing, a federal loan servicing company based in Pennsylvania. Since transferring my student loans to them in XXXX of XXXX, I received negligent loan advice from Fed Loan Servicing representatives resulting in interest capitalization of over XXXX added to my account in a two month period ( XXXX XXXX ). There was no disclosure or warning that this would happen despite my best efforts to get the correct information and accurate guidance on loan repayment after the transfer. Shortly after transferring to Fed Loan Servicing I noticed their shady business practices. There was no communication from them that they had received my loan transfer or how to make payments. In XX/XX/XXXX I reached out to them to see what the hold up was. I was NOT notified that I needed to renew my Income Driven Repayment Plan ( something my prior loan company did every year ). They informed me in XXXX when I called that since they hadn't received my IDR, it was too late and I would need to make the non-IDR full payment ( around {$3000.00} ) or else go into forbearance. I submitted my IDR request to them immediately and made a payment based on the prior payment rate I'd been making at my other lender ( prior to transfer ). I told them I was a single mother in the midst of a custody battle on a medical resident salary and could not make a {$3000.00} payment on such short notice. They said I could have a loan deferment for that month and it wouldn't increase my loan or add any additional charges. In XX/XX/XXXX, I noticed that {$24000.00} interest capitalization was added to my account. I was very upset and talked with three different customer service representatives during that month, each giving different advice : one said to make a non-IDR {$3000.00} payment, one said to keep making the payments based off my prior IDR, and one said to not make a payment at all because my IDR was being uploaded/processed by Fedloan and I would be getting an updated bill to pay the IDR calculated amount. When I asked what happens if it takes longer than the month, she said to not worry about it - that I wouldn't be charged anything because my documentation had already been submitted so there was nothing more needed on my end. She reassured me I would NOT be charged for anymore interest capitalization. Unfortunately, I listened to this Fed Loan Servicer customer rep 's advice and didn't make a payment in XX/XX/XXXX. In XX/XX/XXXX, I saw another {$20000.00} in interest capitalization had been added to my account. I called and the customer service rep stated this was all my fault, I was never told the incorrect information, and there was no way to rectify the situation. She told me it was going to be forgiven anyway, so why did I care? I couldn't believe it. In less than 3 months I had been with FedLoan Servicing, my {$260000.00} loans were now increased over XXXX! The reactions, attitudes, and negligent advice of customer service representatives since transferring my loans to them has me highly suspicious of financial fraud. Over the years many of the reps have indicated that the government will pay off these expensive errors once I qualify for forgiveness. As part of the Public Service Loan Forgiveness program, this appears to be a an abuse of government funds to pay for expensive errors made under false information and loan guidance given by their egregious reps. Additionally, FedLoan Servicing appears to have honesty problems regarding their counting of payments towards the forgiveness program. At least 4 months of payments I have made over the past 7 years ( four of which were with my prior loan servicer ) are categorized as " non-qualifying payments. '' When I have asked reps why they didn't count, nobody can give me an answer that makes sense. Some reps have stated I didn't make the payments at all those months, which is false ( I have proof from my prior loan servicer and my bank account statements ). When I point this out they say they'll open a review. The review process always takes 6+ months ( which reps say is normal ) and has always resulted with a letter saying the review is closed and all the account information is accurate. Nothing changes no matter how many times I call them or how many times they do a " review. '' Steps I have taken to try to resolve this issue : 1 ) Requesting for the recorded calls with the reps from XXXX XXXX to be reviewed so that I can prove I was given was incorrect/negligent advice from them and as a result ended up with {$45000.00} of interest capitalization over 2 months. This has been repeatedly ignored or told " it isn't possible. '' My requests to have the interest capitalization taken off my account due to the errors have been met with denial, reverse blame, and dismissive statements. Several reps have told me not to worry about it, it'll be forgiven by the government anyway. I have been met with similar responses when speaking with managers. 2 ) At least once a year I request an " account review '' to show that I made payments that they are not counting towards the Public Service Loan Forgiveness program and to show I made some payments in XXXX during the time when the interest was capitalized. Each time this is met with a short letter 6- 8 months later stating all account information is accurate. It never reports what was reviewed, by whom, or for any supporting documentation from me or my prior loan servicer. Their last letter to me regarding this was on XX/XX/XXXX. 3 ) While recently gathering evidence from my correspondence with them in case I need to seek legal recourse, I noticed all account letters in my Fedloan Servicing mailbox prior to XX/XX/XXXX have mysteriously disappeared. 4 ) I have reached out to the Pennsylvania Higher Education Assistance Agency ( PHEAA ) Office of Consumer Advocacy ( OCA ), who responded via email that they forwarded my requests about the interest capitalization and PLSF payments to FedLoan Servicing. FedLoan has not responded. Based on the above data, I believe for many years FedLoan Servicing has been committing financial fraud by creating barriers for borrowers to transfer their loans without capitalization, as well as prolonging the life of the loans ( and interest paid to them ) by refusing to count eligible payments towards PSLF program. In my experience this has been evident by the following practices : lack of communication upon receiving transfer of my loan, giving negligent and incorrect loan payment guidance over the phone ( resulting in XXXX in interest capitalization ), refusing to count eligible payments towards the Public Service Loan Forgiveness Program without giving explanation, refusing to investigate or correct their errors, and a sham " account review '' process which lacks transparency regarding details of reviews that typically take 6-8 months to complete. I urgently implore you to review the above and reach back out to me, as FedLoan Servicing continues to operate under unethical and fraudulent business practices. The predatory behavior of this loan company continues to harm and manipulate naive/newly minted professionals seeking public service employment. I would like to discuss this with you more at your earliest convenience and can provide documentation as needed. Thank you and warm regards.
Company Response:
State: MI
Zip: 48111
Submitted Via: Web
Date Sent: 2021-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-10
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: My name is XXXX XXXX XXXX, and I am sending this request myself to address the inaccuracies on my Credit Reports. This account is inaccurately and erroneously reporting. Their intentional and willful furnishing of inaccurate information is a violation of FCRA Section 623 and according to FCRA Section 611. I have done many attempts to reach out to XXXX Credit Bureau but they failed to give me any results or feedbacks about this concern. Please investigate and remove it from my personal credit file. Thank you.
Company Response:
State: NV
Zip: 89121
Submitted Via: Web
Date Sent: 2021-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A