Date Received: 2021-11-04
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: XXXX I began the process in applying for the Public Service Loan Forgiveness Program PSLF. Due to COVID-19 in XXXX the process was delayed. Around XX/XX/XXXX I was approved for the PSLF program. XX/XX/XXXX I provided an updated employment verification form which was sent by my employer and received by Fedloan. I placed a call to Fedloan in XXXX to verify when I would need to provide an updated paystub at which point the customer service representative stated it would be due by the end of XX/XX/XXXX. I called customer service approximately 23 times since XX/XX/XXXX to present with no response. Hold times varied from one hour to three hours including automated call backs. I uploaded the paystub to their web portal however no response as to payment amount or additional process, furthermore I left approximately 9 emails with no response.
Company Response:
State: CA
Zip: 92337
Submitted Via: Web
Date Sent: 2021-11-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-03
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Dear Sir or Madam, 1. FEDLOAN Account Number:XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 90 days late on this account in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX as well as 120 days late in XX/XX/XXXX and XX/XX/XXXX. I immediately disputed this information with FEDLOAN and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
Company Response:
State: NY
Zip: 10468
Submitted Via: Web
Date Sent: 2021-11-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-03
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I took out a student loan with Corner stone loan, before they switched to fed loan servicing I had called to set up payments and they told me that there was no balance on my account. At the same time I took out a loan my mom took out a parent loan and her loan amount showed up. But my loan was gone, she said it didn't show any amount no trace or a loan. I talked to her and further on a manager because I figured it was weird that a loan would just disappear. I have finally got a hold of fed loan servicing after seeing the {$4000.00} loan recently on my XXXX XXXX. I asked the corner stone loan employees and managers multiple times, and they couldn't even tell me what happened but that there was no loan in my name. It also never showed me that I had a loan on my XXXX XXXX app till now, although I do know that anytime you have a loan it shows up. Now that I am communicating with fed loan servers, they do not know what is going on, and will not assist in anyway. I understand I took out the loan but corner stone loan company made a mistake on their behalf, and now they just want me to go back to paying it. When I called to try to pay it off before, but somehow there was no loan no nothing. I am sending this email because the fed loan server a manger whom I talked to said this is the only option I have left. Thank you
Company Response:
State: CA
Zip: 95820
Submitted Via: Web
Date Sent: 2021-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-03
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: My name is XXXX XXXX, and I am sending this request myself to address the inaccuracies on my Credit Reports. Upon reviewing my updates, incorrect information was found in my reports. The XXXX Credit Bureau has not complied with the Fair Credit Reporting Act, 15 USC Sections 1681i, and continued reporting as unverified information without any proof provided, within the time allowed by law, is not authorized. Below are the accounts that are reporting on my Credit Reports : FEDLOAN ( Account # : XXXX Date Opened : XX/XX/1999 Balance : {$0.00} ) ; FEDLOAN ( Account # : XXXX Date Opened : XX/XX/1999 Balance : {$0.00} )
Company Response:
State: MN
Zip: 55448
Submitted Via: Web
Date Sent: 2021-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-03
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Greetings, This complaint is in reference to how Fedloan Servicing is calculating my student loan payments for consideration in the Public Service Loan Forgiveness program. _________________________________________________________________ Generally speaking, the way the program works is you have to make 120 payments ( 10 years worth ) while working for a public service agency. You submit documentation annually to show that you are in fact employed by a qualified employer. You also submit tax returns annually to allow them to decide how much your monthly payments should be for the next 12 months. __________________________________________________________________ I began making payments in XXXX of XXXX. All of the payments I have made, I have been employed by a qualified employer. In theory the borrower has to make one monthly payment and the payment is applied to all of the loan sequences. Therefore if a payment counts for one loan sequence it should count for all loan sequences However not all of my payments are being counted equally. _____________________________________________________________________ For example, my account reflects that I have 12 loan sequences. Not all 12 sequences have the same number of payments. Loan Sequence # 1 does not reflect the following eleven payments that were made : 1. XX/XX/XXXX 2. XX/XX/XXXX 3. XX/XX/XXXX 4. XX/XX/XXXX 5. XX/XX/XXXX 6. XX/XX/XXXX 7. XX/XX/XXXX 8. XX/XX/XXXX 9.XX/XX/XXXX10. XX/XX/XXXX 11. XX/XX/XXXX ___________________________________________________________________ Loan Sequence # 2 does not reflect the following twelve payments that were made : 1. XX/XX/XXXX 2. XX/XX/XXXX 3. XXXX XXXX XXXX 4. XX/XX/XXXX 5. XX/XX/XXXX 6. XX/XX/XXXX 7. XX/XX/XXXX 8. XX/XX/XXXX 9. XX/XX/XXXX 10.XX/XX/XXXXXXXX 11. XX/XX/XXXX12. XX/XX/XXXX _____________________________________________________________________ Loan Sequence # 3 does not reflect the following twenty eight payments that were made : 1..XX/XX/XXXXXXXX 2. XX/XX/XXXX 3. XX/XX/XXXX 4. XX/XX/XXXX 5. XX/XX/XXXX 6. XX/XX/XXXX 7. XX/XX/XXXX 8. XX/XX/XXXX 9.XX/XX/XXXX10. XX/XX/XXXX 11. XX/XX/XXXX12.XX/XX/XXXX13. XX/XX/XXXX 14. XX/XX/XXXX15. XX/XX/XXXX 16. XX/XX/XXXX 17. XX/XX/XXXX 18.XX/XX/XXXX 19. XX/XX/XXXX 20. XX/XX/XXXX 21. XX/XX/XXXX 22. XX/XX/XXXX23. XX/XX/XXXX 24XX/XX/XXXX25. XX/XX/XXXX26.XX/XX/XXXX 27. XX/XX/XXXX 28. XX/XX/XXXX _____________________________________________________________________ Loan Sequence # 4 does not reflect the following seventeen payments that were made 1. XX/XX/XXXX 2. XX/XX/XXXX 3. XX/XX/XXXX 4. XX/XX/XXXX 5. XX/XX/XXXX 6. XX/XX/XXXX 7. XX/XX/XXXX 8. XX/XX/XXXX 9. XX/XX/XXXX10. XX/XX/XXXX 11. XX/XX/XXXX 12. XX/XX/XXXX 13. XX/XX/XXXX14. XX/XX/XXXX 15. XX/XX/XXXX 16. XX/XX/XXXX 17. XX/XX/XXXX ____________________________________________________________________ Loan Sequence # 5 does not reflect the following nine payments that were made : 1. XX/XX/XXXX 2. XX/XX/XXXX 3. XX/XX/XXXX 4. XX/XX/XXXX 5. XX/XX/XXXX 6. XX/XX/XXXX 7. XX/XX/XXXX 8. XX/XX/XXXX 9. XX/XX/XXXX Loan Sequence # 6 does not reflect the following nine payments that were made : 1. XX/XX/XXXX 2. XX/XX/XXXX 3. XX/XX/XXXX 4. XX/XX/XXXX 5. XX/XX/XXXX 6. XX/XX/XXXX 7. XX/XX/XXXX 8. XX/XX/XXXX 9. XX/XX/XXXX ____________________________________________________________________ Loan Sequence # 7 does not reflect the following six payments that were made 1. XX/XX/XXXX 2. XX/XX/XXXX 3. XX/XX/XXXX 4. XX/XX/XXXX 5. XX/XX/XXXX 6. XX/XX/XXXX _____________________________________________________________________ Loan Sequence # 8 does not reflect the following seven payments that were made 1.XX/XX/XXXXXXXX 2. XX/XX/XXXX 3.XX/XX/XXXXXXXX 4. XX/XX/XXXX 5. XX/XX/XXXX 6. XX/XX/XXXX 7. XX/XX/XXXX _____________________________________________________________________ Loan Sequence # 9 does not reflect the following six payments that were made 1. XX/XX/XXXX 2.XXXX XXXX 3. XX/XX/XXXX 4. XX/XX/XXXX 5. XX/XX/XXXX 6. XX/XX/XXXX _____________________________________________________________________ Loan Sequence # 10 does not reflect the following six payments that were made 1. XX/XX/XXXX 2.XXXX XXXX 3. XX/XX/XXXX 4. XX/XX/XXXX 5. XX/XX/XXXX 6. XX/XX/XXXX _____________________________________________________________________ Loan Sequence # 11 does not reflect the following six payments that were made 1. XX/XX/XXXX 2.XX/XX/XXXXXXXX 3. XX/XX/XXXX 4. XX/XX/XXXX 5. XX/XX/XXXX 6. XX/XX/XXXX _____________________________________________________________________ Loan Sequence # 12 does not reflect the following six payments that were made 1. XX/XX/XXXX 2.XXXX XXXX 3. XX/XX/XXXX 4. XX/XX/XXXX 5. XX/XX/XXXX 6. XX/XX/XXXX ____________________________________________________________________ Further, I have called to ask that they manually count my payments but nothing has been done. Whenever I call back, there is no update, I am always told " your request for review is still pending. '' Additionally Fedloan has announced that a new company will be in charge of collecting payments regarding the Public Service Loan Forgiveness Program. ____________________________________________________________________ I have attached a spreadsheet that reflects all of the payments I have made. The cells that are marked with " XXXX '' in red font indicated that they have calculated the payment for at least one loan sequence but not another. Please Help! XXXX XXXX XXXX ( XXXX ) XXXX XXXX XX/XX/XXXX XXXX, MD XXXX
Company Response:
State: MD
Zip: 20720
Submitted Via: Web
Date Sent: 2021-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-03
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I am a consumer of the United States Corporation. Fed Loan has violated my rights do to the FDCPA and the FCRA. I am the natural person therefore, i don't owe any alleged debt. Under the FCRA 15 usc 1681b - a consumer reporting agency can only furnish a consumer report with the WRITTEN permission of the consumer. This company has committed identity theft by furnishing this tho my consumer report. Also, in the FDCPA 15 usc 1692 ( g ) states that i am the original creditor. How can anyone try and collect a alleged debt if they are not the original creditor. I am demanding that you XXXX out my balance. I dont owe any debt and i will not be paying an alleged debt. Therefore, i need you to stop reporting any alleged negative information to all consumer agencies and report positively on my consumer report every month with a XXXX balance. If you guys continue to do this i will pursue legal action. Attached to this complaint is a cease and desist, that was sent certified mail and green return slip on XX/XX/202.
Company Response:
State: MI
Zip: 48237
Submitted Via: Web
Date Sent: 2021-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-02
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: In XXXX I made payment arrangements with American Education Services, after the last payment I received a new statement saying the debt was not paid as per our agreement, and I owed more than when I made the arrangements. All of my student loans are on deferment, and have been since XXXX. I just received a new letter attempting to collect this debt, even though I received notification that all of my student loans are suspended until XX/XX/XXXX.
Company Response:
State: MN
Zip: 551XX
Submitted Via: Web
Date Sent: 2021-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-02
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I filed XXXX XXXX bankruptcy in XX/XX/XXXX and at the time had private student loans serviced by AES that I was paying roughly $ XXXX. The payments on these loans were suspended during my bankruptcy and I knew they'd be returned to me after I was released. I paid off my bankruptcy early in XX/XX/XXXX and I expected payments of roughly the same amount to resume in XXXX or XXXX. When I got the letter from AES the payment was {$710.00}. I started contacting them immediately telling them that payment was a financial hardship and I wouldn't be able to make it. They insisted I had no options because I had been in a graduated repayment plan with a 20 year term that would expire 50 months. They had recapitalized the principal and interest over 50 months rather than giving me the XXXX years I should've had left. I contacted them several times between XXXX and XXXX just asking them to give me a longer term for a manageable payment. Finally in XXXX I spoke with an escalation team member who confirmed that my original balance was $ XXXX and I had made nearly $ XXXX in payments already before my bankruptcy. The balance is currently {$31000.00}. So i should've paid a total of {$49000.00} if I made all payments as agreed, but with them capitalizing the interest during my bankruptcy I'm now set to pay {$63000.00} ( approx. ) over the life of loan charging me and add'l $ XXXX in interest. Not working with me for any type of agreement is an extreme financial hardship and the credit impact of not paying on time puts my job in jeopardy. The escalation team member requested I ask the lender for exception or work out and I did that on XX/XX/XXXX and got rejected yesterday. The servicer now says I must go delinquent for them to work with me which will adversely impact my credit further keeping me in an untenable debt situation. The agents at the servicer have also told me multiple times that it was " my fault '' for getting private loans and also that because they are private loans that they don't have to do anything because they can't be XXXX. This feels abusive and predatory. I attempted to refinance with a co-signer but given the fact that I'm recently out of bankruptcy no one will lend to me.
Company Response:
State: IL
Zip: 60174
Submitted Via: Web
Date Sent: 2021-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-02
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: On XX/XX/XXXX, I signed a private loan with American Education Services, servicing the loan for National Collegiate Trust. I graduated with my XXXX degree in XX/XX/XXXX ofXX/XX/XXXX from XXXX University and ultimately attended XXXX XXXX at the XX/XX/XXXX. I graduated with my XXXX. degree from the XX/XX/XXXX on XX/XX/XXXX and started my three year family medicine residency on XX/XX/XXXX at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX in XXXX, New York. Prior to starting medical school, I had contacted AES regarding my deferment options on this particular private loan. I knew I had limited deferment time because I had used a significant amount of it during my XXXX enrollment and my post-baccalaureate career where I took the required sciences to be eligible to start medical school. I was told, through AES, that I would run out of deferment time during my professional school enrollment in medical school BUT once I graduated I would have an ADDITIONAL five years ( 60 months total ) of deferment due to Residency Deferment that my loan was eligible for. This was re-iterated SEVERAL times over the course of five years since XX/XX/XXXX. In fact, AES does not dispute this, they have told me over and over again that the information I received from their company was in fact now " incorrect '', the same information that was reiterated for over five years now. When the time came to apply for the residency deferment, on XX/XX/XXXX, I sent in the required paperwork SEVERAL times, only for AES to mismanage this once again. I was told " everything is in order '', again, from several representatives that there would be no issue with this deferment as my loan did allow it and I was starting a U.S. accredited family medicine residency program that was under the allotted time of 60 months and I would be given another 36 months of deferment for me to complete my training. Over the course of several weeks, I waited, waited and waited further. When there was no response, I called AES once again, demanded to speak to a supervisor, and they expedited the case. This was when AES completely changed their story. They denied the deferment request, suddenly citing that " residency deferment time and in-school deferment time are treated as the same thing '' therefore, according to AES, I had maxed out my total deferment time of 60 months. This was absolute ludicrous. In fact, I had to contact several more representatives who agreed with me, citing they could not understand why I was not eligible? Ultimately, once this did reach a supervisor, they spewed the same lies that they were now spreading that residency deferment time and educational deferment were synonymous with each other and were not separate entities. Therefore, I am not eligible for the residency deferment time that was promised to me for five years now. I demanded documentation from my account, including account notes, which AES has refused to hand over. Given the fact I believe AES is now committing fraud, I have also consulted two different attorneys who are agreeing to take my case if CFPB can not find a suitable resolution. I am demanding and from AES and asking them to allow me to have the deferment time that they have guaranteed I would have for several years now.
Company Response:
State: NY
Zip: 13088
Submitted Via: Web
Date Sent: 2021-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-01
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Good afternoon, I fear this is a complaint heard around the clock at the CFPB. I am enrolled in the PSLF program, and have been for very nearly 10 years. My loans were set up in eligible payment plans with all of my loan servicers over the years- XXXX, XXXX XXXX and currently FEDLOAN. My current account in FEDLOAN shows payments made to prior servicers, but does not present accurate data regarding amount, date, or repayment plan. I expect this is due to the transition between servicers and the data not being vetted for completeness. I have tried to request a manual recount in early XXXX, but did not have any follow up. While requesting the recount, the agent confirmed that many if not all of the payments should be eligible, but for whatever reason were not being captured that way. For older loans, I have made 160 total payments, with 108 showing as 'ineligible ' for issues relating to data management at FEDLOAN. Submitted my first PSFL certification form in XX/XX/XXXX and each subsequent year, and the same issue has plagued my recount. At this stage, I have multiple loans that are eligible for PSFL, however since at least XX/XX/XXXX, no action has been made at FEDLOAN to address inaccuracies in my payment count. I would like to have FEDLOAN reevaluate my payment history to prior loan servicers and update my payment history to capture eligible payments under PSLF.
Company Response:
State: SC
Zip: 29412
Submitted Via: Web
Date Sent: 2021-11-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A