Date Received: 2023-05-10
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I spoke with a Wells Fargo representative ( XXXX ) on XXXX XX/XX/2023. About my debt that appears in my account, I told them if they could print out my statement, since I could do it through their website ( I believe they cancel the option for me to view my statement ) Because, I know that there has been fraudulent activities going through my account. So, they told me they were going to transfer me to another wells faro representative to talk about my account and how to view my statements, but I was deceived by them. I apparently spoke with a debt collector. At first, I thought I was speaking with a Wells Fargo XXXX, but later on found out he was a debt collector. I spoke with XXXX XXXX from XXXX XXXX XXXX. He asked me for my name, address, Phone number. Now that I think about, it could be someone to try to steal my identity. Any response on this matter is greatly appreciated. I would still like to speak with a representative over the phone about this matter. They ( WELLS FARGO ) have reached out to me through email, I have attached the file down below. Thank you in advance. Have a great day.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22031
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Over the course of XXXX and XXXX, Wells Fargo repeatedly charged overdraft fees, which led me to close the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33016
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have had this account for over 10 years. And out of nowhere a hold was put onto my account and I have not been able to get money out or pay my bills. The reason I was told was because they didnt have my social security number on file. But when I opened the account I did so in a branch location with my social security card and government ID. So upon learning of the hold I went to a branch location and provided them with my social security card and ID but they still wont unfreeze my account. They wont even let me close my account so I can access my money. I am taking a hit on my XXXX XXXX because I cant pay my bills and I have not been giving any legit timeline on when I will be able to have my money. They cant even tell exactly why the hold is still there! So until they fix this I will be without money and have no ability to cash checks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 291XX
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: After working with Wells Fargo for over 2 months on this issue I have just been told that the resolution for the issue is for me to contact the condo association and request a refund to Wells Fargo from my XXXX account on their behalf even though they made the payment in error based on incorrect information given to them by the condo association. At the time that wells fargo made the payment in error the account had been paid in full and kept cuare n't to this point today. I provided Wells Fargo the documestation verifying the payment and the day It was made which was Approximately two months prior to their payment that they made based on Inaccurate information received from the condio association. I feel that the given resolution by Wells Fargo is completely unsatisfactory. I feel that the responsability to ask for a Refund from the condo association should be done by Wells Fargo since they made the payment in error based on incorrect information from the condo assocpatient. I feel that I am not responsible for their mistake. Therefore I should not be responsible for requesting the refund wells fargo from the condo association. In addition to this complaint I would like to request any information I can get on on any regulatory agency that can assist further with this issue. These CFP B complaints have not been effective in getting Wells fargo to fix the mistakes they have made so I would like to escalate the issue to a higher authority Than the c f p b to get a satisfactory resolution of this issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AK
Zip: 99502
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: I was stranded in XXXX during the beginning of the XXXX pandemic. I had my vehicle parked in the economy lot of the XXXX XXXX XXXX. When I was finally able to return to pick up my vehicle, I was unable to pay the parking fees as they were exorbitant. I attempted to work with both the parking authority and the bank that I received the loan from, but neither would offer any assistance and were entirely inconsiderate of the unprecedented situation that occurred due to the XXXX pandemic. Eventually, even though I was maintaining payments on my loan and making all possible attempts to retrieve the vehicle, the bank decided to repossess the vehicle, and I was forced to default on the loan. After the vehicle was repossessed, it was then sold through an auction, and the proceeds from the sale were applied to the remaining balance of the loan. However, they then added the cost of the parking lot fees to the balance of the loan, and have reported it to credit bureaus as a delinquent account. In summary, due to unprecedented circumstances surrounding this situation as a result of the XXXX pandemic I was forced to relinquish possession of my vehicle in a manner which seemed unjust. Furthermore, after having the vehicle repossessed without any recourse, I have had my credit score damaged due to what was, again, an unprecedented situation that affected billions of people worldwide.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: Hi, I had a wells fargo cash card since XX/XX/2022. I had about XXXX spend on it so far and XXXX dollars in cash rewards. When I set up the account had my penfed savings account set up as a payment account. Since then I had opened a checking account with penfed. When I made a payment didn't realize it was my savings account instead of check, with funds in checking account and payment got returned as insufficient funds. I didn't see the payment go through from penfed, so transferred the money to my chase checking account and paid it. I got a letter few days later saying my account is closed because of this. All my rewards points were lost as well. There was no communication about returned payments and no warning about closing account, so I could redeem the points. When I called, customer rep told me, Wells fargo was unable to contact me, so they just closed the account! There was no letter, phone call, email etc ... All I got from Wells Fargo was a letter saying my account is closed. Least wells fargo can do is redeem my points and send check before closing the account, or freeze the credit account, so I could redeem the points before closure. It's like basically stealing my money, XXXX XXXX So disappointed with the bank. Is there anything that can be done to improve banking communication and customer service, so this doesn't happen to anyone else again. Thank you so much.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: In my original Complaint, Number XXXX, against Wells Fargo , I confirmed my identity to the first call-taker and was told that the restriction on the {$5000.00}. deposit was removed. The next day, XX/XX/2023, I again contacted Wells Fargo and this call-taker informed me that the restriction was not removed, and that she was now removing it. While I was online with this call-taker, I checked my account and saw that the deposit was not honored, and I informed the call-taker. She then proceeded to tell me that the {$5000.00}. deposit was cancelled. In a Wells Fargo 's subsequent letter to me, it was stated that they were not able to confirm that I authorized the activity, and restricted my access to online banking, ( of my checking account ). Truth be told, I informed Wells Fargo that I authorized the deposit activity. I did so more than once. My acknowledgements were totally ignored. I had requested that the deposit be reinstated, which was also ignored.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I was charged {$12.00} fees every month for years
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33442
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: They closed my acct for overdraft fees which should have never been charged. My account ending XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34952
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I filed a dispute of transactions that were NOT approved by me or done by me or any authorized user of mine which is only me. The Wells Fargo claim number is : XXXX totaling {$12000.00} which was denied. I appealed and it was denied again. This is my HARDWORKING money that I need back. Wells Fargo claims in the appeal denial that it was authorized by me or someone authorized to use my account. This is 100 % false. I never in fact did any of these transactions. Im not sure what else to do to hopefully get my money back so this is my last resort. I will also be changing banks from now on if this does not get resolved with them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 959XX
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A