Date Received: 2023-05-11
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: My account was overdrawn for a month I have called them to ask why? But it was not solved. I didnt understand why my checking account was closed due to overdraft which I had no knowledge of. My checking account was overdrawn for {$74.00} which it should have not been. And then closed by the company Im very much not pleased with the actions that has been taken. I have called many times because charges was made on my account without any knowledge of me doing it!! Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33169
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: This marks my second formal complaint directed towards Wells Fargo. I find it unnecessary to restate my concerns as their previous response demonstrated a lack of attention toward the content of my communication. It is evident that I am justified in this matter, while the sellers involved exhibit unethical business practices. I would like to address the issue at hand involving Wells Fargo Bank and XXXX. The situation unfolded when I purchased two identical cameras, namely the " XXXX XXXX, '' from XXXX for my XXXX XXXX XXXX. After realizing that I only needed one camera, I decided to return the other. The seller for one camera was Beach Camera Same Day Shipping, an independent seller on the XXXX XXXX, while the other camera was sold directly by XXXX. Unfortunately, during the return process, I mistakenly shipped the wrong camera to XXXX XXXX. As both cameras were identical models ( both being XXXX XXXX ), with the only difference being the serial numbers. It was an honest mistake. Weeks passed without any progress on the refund, and I contacted XXXX XXXX to inquire about the status. They informed me that I had returned a camera with a different serial number, and they were unable to issue a refund. I apologized for the mistake and offered to send them the correct camera while requesting the return of the one I had shipped by error. They agreed to the arrangement, and I paid for shipping to send the correct camera back to them. I diligently tracked the shipment and confirmed its delivery to XXXX XXXX 's warehouse. However, when I inquired about the refund and the return of the camera I had sent, they claimed they never received it. They assured me that they would investigate the matter, but months went by without any resolution. They even refused to return the camera I had mistakenly sent, despite providing the serial number as evidence that they possessed it. Furthermore, they denied receiving the correctly returned camera, even though the tracking information clearly indicated delivery and confirmation by their warehouse During this time, it appeared that XXXX XXXX profited from this situation, as they retained both my money ( approximately {$1300.00} ) and an additional camera, all while evading any consequences. I was unable to file an A-Z claim or report the seller to XXXX due to the closure of my XXXX account around the same time, citing " too many returns. '' This account had been active since 2014, with numerous purchases made over the years. While returns were inevitable, they were always conducted promptly and in compliance with XXXX 's policies. I feel disappointed and let down by XXXX 's treatment in this matter. Facing a lack of recourse, I reached my breaking point and resorted to threatening the seller with legal action and complaints to relevant consumer protection agencies. Eventually, they relented and returned the camera they had been holding hostage. However, they failed to provide a refund for the original camera I had returned, resulting in their profit without any loss of inventory. Realizing that resolving the matter with the seller would likely entail more lengthy exchanges, I decided to initiate a chargeback through my bank, Wells Fargo. I explicitly explained to the Wells Fargo representative that the reason for the dispute was the failure to receive a refund despite returning an item and providing tracking information. Though, to my surprise I received a letter from Wells Fargo stating that they had reversed the claim, alleging that the charges were authorized by me or someone with my permission. This decision was inexplicable since I never claimed unauthorized charges or reported a stolen card. My intention was solely to dispute the non-refunded purchase. When I contacted Wells Fargo 's claims department to seek assistance, I faced lengthy wait times on hold. Eventually, when I spoke to a representative, I was informed that they could no longer assist me as the case had been finalized. The representative also mentioned that the documentation provided by the XXXX seller supported their version of events, including a dispute claiming that I had returned a completely different camera. It was infuriating to discover that the seller had lied in the documentation to shift blame onto me, especially considering they were able to provide documentation while I was unable to do so. Despite expressing my frustration repeatedly, the representative offered only apologies and stated that the case had been closed, suggesting that I reach out to XXXX for further assistance. Frustrated and recognizing the futility of pursuing help from both Wells Fargo and XXXX, I ended the call. In hindsight, I regret attempting to resolve the matter directly with the seller and now realize that reselling the camera would have been a simpler solution to recoup my losses. However, with neither XXXX nor my bank willing to assist me, I find myself in a precarious financial situation, being approximately {$1300.00} in debt without any recourse. I would like to emphasize once again that my mistake involved shipping a camera with a different serial number, while both cameras were identical models. Despite this error, I promptly acknowledged and rectified the situation by arranging to return the correct camera and requesting the return of the mistakenly shipped one. Our agreement also included a refund for shipping costs, for which I agreed to cover the shipping expenses. Unfortunately, due to the passage of time since XXXX of last year, the tracking number is no longer accessible as XXXX discards tracking numbers older than 120 days. However, I possess proof of receipt from XXXX and am confident that if the involved companies take my claims seriously, they can contact XXXX and utilize their internal systems to verify the tracking number 's authenticity. Regarding documentation, I regret that some evidence is no longer accessible due to the closure of my XXXX account. However, I still have relevant correspondence saved in my email. While the provided evidence may lack some context and is not presented in chronological order, I will offer explanations to supplement it. 1 : This screenshot represents my initial contact with Amazon regarding the situation. The displayed tracking information pertains to the correctly returned camera. During this conversation, the representative suggested filing an A-Z claim, but I declined, believing the seller would resolve the matter without resorting to such measures. After this chat, I contacted XXXX again to cancel the claim. 2 : Please refer to point 1 for context. 3 : Please refer to point 1 for context. 4-4c : These screenshots serve as evidence that the images correspond to the correctly returned camera. 5 : This document demonstrates that the issue has persisted since XXXX. 6 : This is my initial communication with XXXX after they closed my account. The closure was prompted by my statement to a chat representative regarding the absence of a refund despite the tracking information indicating delivery. This conversation relates to the camera I mistakenly returned, before discovering it was the same model with a different serial number. 6a-6b : These email replies were sent to XXXX, accompanied by tracking information. The recipient address on these emails indicates that they pertain to the wrong camera shipped, as it shows a " return dock '' rather than the provided address by the seller. 7 : This document confirms the agreement made with the seller, wherein I agreed to return the correct camera while expecting the return of the mistakenly shipped one. It also includes the condition that a refund would be issued if I covered the shipping costs. 8 : This communication from the seller informs me that the camera I had returned was incorrect, thus justifying the lack of a refund. It also demonstrates their possession of the wrong camera for several months. 9 : This document showcases the seller 's feigned cluelessness and their continued possession of both cameras until XXXX. 10 : These screenshots highlight the seller 's lack of response for a period of 10 days, despite their promise to assist me. It also reveals my support for them, only to be treated in such a manner. 11 : The subsequent communication with the seller consists of generic responses and further wasting of time. 12 : The seller responds 14 days later, claiming they can not locate the package and attempting to shift blame onto me by mentioning the weight discrepancy, which resulted from my failure to return certain attachments that were included. 12a : My response addresses their claims and provides clarification. 13 : The seller declares their inability to assist me at all. 14 : XXXX XXXX not only refuses to refund the money they kept but also retains their original camera while holding the camera I sent them hostage. 14a : Frustrated with their actions, I express my exasperation. 15 : The seller 's response to my previous communication. 15a : This crucial piece of evidence displays the exact information provided by the tracking number before it was discarded for exceeding t he 120-day limit. It also reiterates our agreement. 16 : Finally, the seller releases the camera they had been holding hostage. However, they never responded to my message. Consequently, I promptly initiated a chargeback with my bank for the correct camera that I returned but never received a refund for. I hope this additional information provides a comprehensive overview of the situation, highlighting the sequence of events and the challenges I encountered while seeking resolution. I sincerely hope that my case is taken seriously and that the full extent of the hardships I have endured, from dealing with an uncooperative seller to contacting Wells Fargo, filing my initial CFPB complaint, facing denial, and now rewriting this complaint, is duly acknowledged. It is disheartening to find myself still burdened with a debt of {$1300.00} despite my efforts to rectify the situation. I trust that a fair and thorough investigation will be conducted to provide a resolution and alleviate the financial strain I have experienced.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33125
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have been a customer of Wells Fargo 14+ years and I notice that I was being charged an extra atm fee when I'm not using an atm that's affiliated with Wells Fargo , I addressed them with this issue and was told that they will refund me the full amount which happened to be in the XXXX dollars or so, this was around XXXX or XXXX, and ive been a customer well over ten years at that time. My app won't allow me to see that far back. I was only aware of this due to an app called XXXX and that helped me address the bank about this issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 312XX
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I went inside bank and they assured me they would fix account never did I just closed my account and stop banking with them
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33321
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: l noticed that my account always was minus at the end of the month. i thought that maybe i had subscribed to something and did not know. when i investigated, i found out the bank was robbing me blind. they were saying my money was there.when i pulled it out they made it an illegal pullout. then made it a minus and charged me an overdraft fee on top of it..so when my money did come in i was already minus on the money i pulled out. even if there is some legalese that protects them it is immoral fora bank that you felt was protecting you to be robbing you blind.wells fargo bank XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94102
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I am inquiring about the settlement claim that I was not included in. I had a savings and checking account with Wells Fargo bank for many years and have not received any compensation for the settlement claim- I tried to contact Wells with no help with this matter. Please help THANK YOU
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Im writing to apply to be part of the customers that are filling claims that were unresolved in past, and Wells f owe money to. I had a mortgage in XXXX it was foreclosed, we were not given the proper refinance loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92545
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: This is a continuation of how Wells Fargo continues to falsely make statements, in writing BUT end up making statements that proves they are lying. XXXX case # XXXX 1. The paperwork you included is dated XX/XX/XXXX. With this document, my payment actually increased from {$2100.00} to XXXX. I am at a loss as to how your increasing my monthly payment was to benefit me. So, is XXXX inclusion of this paperwork a sign that they were trying to help or HURT me by eventually Foreclosing on my house. 2. From the very beginning of the Complaint, I filed with the CPFB, I have and still am adamant that XXXX continued to change the paperwork which caused me to have to re- start another Modification Trial Period. In fact, per XXXX own document ( Streamlined Modification Program ), XXXX stated that I needed to make the 3 Monthly payments, on time, and as stated in their own paperwork, I not only made the 3 payments in XXXX, XXXX, XXXX BUT I started paying the same amount a month earlier, in XXXX. So, I see this as another example of my making payments to a previous Modification Plan which, to my recollection, coincides with my firmly stating that XXXX continued to change the program and have me start the Trial Period all over again. Basically, and as per XXXX own language in the Agreement, I succeeded in the Trial Program BUT, was not given the paperwork for several months. XXXX stated that the delay was based on an internal Delay. Again, this was all part of the process to Foreclose on my house. 3. XXXX stated on the 1st denial of my complaint ( dated XX/XX/XXXX ) XXXX had no idea why I was sent a check in XXXX for {$7000.00}. However, with this current denial ( dated XX/XX/XXXX ), XXXX NOW found paperwork that stated the check that was sent was not for XXXX but rather {$8200.00} and this time ( when check was mailed in XXXX ), XXXX admitted that it was for monies that I had paid during one of the many successful modifications I made. Also, in this same correspondence ( XX/XX/XXXX ) XXXX stated that I was offered another Modification in XXXX of XXXX BUT I did not see where XXXX included this paperwork so all I can think of is : if you take the XXXX and divide it by 5 months, then it reflects another trial period that I successfully completed OR, perhaps this was the money I paid on a previous Modification so to counter XXXX saying I did not make XXXX payments, it appears that I not only made the XXXX payments BUT also the remaining payments yet I never was approved for the Modification Plan and XXXX STILL Foreclosed on me. So, now in XXXX, although wells continue to say they have no records as to why the check was sent, the check that you sent in XXXX, clearly states they were refunding my payments. So I assume the reason they included in the check mailed in XXXX is accurate. I mean the letter mailed and included clearly states it is a refund of my check. Yet, even now, they continue to deny this payment. So once they start a false statement, they lie more to cover it up. XXXX 4. Yes, I asked about lowering my principle which you would not discuss. So why are you or anyone shocked that I tried to short sale. Its quite evident you ( XXXX ) never intended to approve my Modification. This is so frustrating that, even in their own paperwork, it clearly states how they refused to Modify my Loan when I made all of the payments. How many times do I need to File for them to admit their totally abusing me personally. I would hope that CFPB looks at my Files and all the others Customers as XXXX continue to lie, lie, lie. What is ironic is that while they are lying, they end up providing documentation that counters the lies they are making..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 641XX
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This is a follow up to original complaint I.D . Number XXXX Wells Fargo XXXX XXXX XXXX XXXX XXXX XXXX Foreclosed On Homes A quarterly filing with the Securities & XXXX XXXX XXXX XX/XX/XXXX revealed that Wells Fargo XXXX XXXX error in denying mortgage modifications to hundreds of borrowers. The securities filing says that Wells Fargo discovered a calculation error in its automated software for calculating whether a borrower should be offered more favorable loan terms in lieu of foreclosure. Wells Fargo says the error affected XXXX homes that were in the foreclosure process between XX/XX/XXXX, and XX/XX/XXXX. In XX/XX/XXXX, Wells Fargo revised its estimate, announcing that the miscalculation actually affected XXXX homes that were going through foreclosure between XX/XX/XXXX, and XX/XX/XXXX. This was a system error on there part. I was improperly denied mortgage modification and they would not accept my payments via phone for some reason. It would literally always be a hassle whenever I physically stepped into a wells fargo branch located at XXXX XXXX XXXX XXXX XXXX XXXX. I was wrongfully foreclosed on due to Wells Fargo not being able to implement and maintain the proper software and protocols to correctly determine whether a mortgage modification was required under federal regulations. This was a system error. The home was never vacant. We traveled out of state to arrange and attend my mother in laws funeral and returned home as planned XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 292XX
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Wells Fargo engaged in large amounts of overdraft fees.practices that were highly fraudulent.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07871
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A