Date Received: 2023-05-11
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: This is in regards to Wells Fargo class action suit. Had a mortgage with them as well
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33322
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-11
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: XXXX XXXX XXXX has been paid off XXXX called about my title and no results. As of today XXXX I still dont have my title. Also please look into gap insurance and what maybe owed. Thanks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77033
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: So I have had an account with Wells Fargo since 2016, and may have experience wrongful amount for overdraft fee.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23831
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I was overcharged
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33167
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I'm from XXXX XXXX, so when I was in college in XXXX, XXXX Someone broke into my dorm room when I was at football practice, and ramshackle my room where all my wallet was, told my debit card which had my signature and pin code on it, as well as my social security card. There was no Wells Fargo in XXXX closets one was XXXX miles away from XXXX, TN. I told them I was robbed so the teller told me into the back of the bank. Made me called the fraud office and they told me my account was frozen and there's nothing they couldn't do anything to help. They really just kicked me out over my account I had for 8 years.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33311
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I was called from the number ( XXXX ) XXXX last Wednesday, XX/XX/2023 stating that they were from my bank Wells Fargo and that some fraudulent activity was occurring with my account. I checked to verify the number on XXXX and Wells Fargo security resource associated with the number popped up so I believed it was informing me of my account. The representative told me his name was XXXX and proceeded to tell me that some fraudulent activity was occurring and that someone in XXXX TX was trying to use my card information to buy some XXXX XXXX for the amount of {$37.00} but they were able to decline it and that someone named XXXX was also trying to wire transfer themselves my the money in my savings account for the amount of {$4200.00}. He then proceeded to ask me did I give permission to wire money to the individual and I stated NO then he asked have I been using my card at any outside gas stations and I stated yes since a couple of days prior I did use my card at an outside gas station and is aware that some people do leave trackers to steal peoples card information and recommend that I use my card inside of stores for future references so I honestly thought maybe someone could be using my card information. I then checked my account and noticed that everything was still intact and told him that and he then told me that he could still see the the processing of the wire transfer occurring and wanted to help me stop it from going through. He even stated that whoever was trying to use my account/ scam me turned off my notifications so I wouldnt be able to be notified of what was going on and stated that he can assist me with getting my account changed into a new one so the transfer can be stopped. He then sent me a link to my phone to verify my information and started sending other links and codes to my phone number, I would read out the code to him and he would tell me that hes taking a look at my account and trying to stop the process of the transfer. A few moments go by from being on hold and he tells me that hes almost done working on my account and trying to get everything situated as well as trying to turn back on my notifications that were supposedly turned off. He was even able to somehow send me the notifications to my email from Wells Fargo of the guy XXXX trying to wire transfer my money to himself and then tells me hes going to transfer me to his supervisor so he could look over some things before finishing up with everything. A few more minutes go by and I was greeted by another man who stated he was his supervisor whose name I genuinely dont remember and was told by him that everything had been updated with my account and everything was taken cared of as far as stopping the transfer from occurring and was recommended that I not log back into my online banking due to the new changes and that I would receive a phone call the next day @ XXXX to be assisted with signing back into my online banking. The next day XXXX came and past and I called the XXXX number and was greeted by the Wells Fargo operator and explained everything that occurred the previous day and was told that they couldnt find any documentation of any fraudulent activity going on and was then transferred to the fraud department and then explained everything to them once again and was then told that thats sounds like what I occurred was a scam and that my account looked okay and when I went to log into my online banking I noticed that the money in my savings were gone and that the money was indeed wire transferred, I was able to file a claim and now Im just hoping everything can be completed and the money can be given back. This has caused a lot of emotional distress this past week.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28216
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: I am having a major issue with Wells Fargo. I had a balance transfer issue with Wells, where XXXX XXXX erroneously sent Wells {$5800.00}, and Wells Fargo accepted the funds and has refused to send the funds back to XXXX XXXX or me. This is against the law to steal money, and refuse to return the funds to the rightful owner. I don't know what Wells Fargo has done with the funds, but they continue to refuse to return the balance to me, because XXXX XXXX has open a credit line of {$5800.00}, and is charging me for the outstanding balance, which Wells is holding. I am paying {$150.00} per month to XXXX XXXX for the balance of funds. I have made 2 payments to XXXX XXXX, and I have never had control of the funds. This is a major violation of the law, and Wells Fargo is impossible to deal with,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60031
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I fell behind when I became injured at work. Ive been trying to catch up. I pay more than the payment past due. The late fees never change only get higher. The payments go towards the payment that is current not the past due amount. Making it go past the 30 days late. The past 3 payments- Ive made small amount each week to watch. Each payment goes towards the current balance leaving the past due and late fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 121XX
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: The years I had wells fargo they would always authorize any transactions while my card was locked. their excuse was that It was allowed at the banks discretion. But when I had money but was short even a couple of cents for s transaction with an unlocked card they would not authorize the charge.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33024
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: As Wells Fargo has demonstrated a total lack of reading comprehension skills, they get to respond for a THIRD time. Maybe this time they'll get it right. In my previous complaint, I pointed out that WF stated they informed XXXX ONLY that I was a successor in interest on the mortgage. But I am ALSO the administrator of the estate. THAT was the point in the second complaint. So, since WF continues to be obstructionist regarding the documentation provided to XXXX, and based on their previous response, I am SPECIFICALLY requesting the documentation sent to XXXX with PROOF it was sent regarding my status as the Administrator of the Estate of XXXX XXXX XXXX XXXX, PROOF that the XXXX documentation was sent to XXXX, the information regarding the status of the CARES Act forbearance and PROOF that it was sent to XXXX, and documentation of the payments made in XXXX and PROOF that it was sent to XXXX. I trust this is clear enough and specific enough for WF to understand and provide actual, meaningful response to, not just deflections.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19468
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A