Date Received: 2023-05-11
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: Had a checking account with direct deposit when I went to close it they left it open and charged all kinds of fees after calling them for 3 months they finally closed it
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33014
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-11
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: been charged overdraft after deposit the amount
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33065
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-11
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: They just closed my account for no reason this was years ago and I was receiving my SSI benefits
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33127
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-11
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: I did not get my Gap insurance back when I paid off the loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33414
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-11
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Wells Fargo charged my account several overdraft fees when the account was not low. They moved money or did not authrorized transactions causing a lot of fee over 5 to 10 years. Class action lawsuit against Wells Fargo.
Company Response:
State: FL
Zip: 33184
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-11
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: My mom had a safety deposit box with Wells Fargo. Some how she put my name on it as well just in case of an emergency. My mom XXXX XXXX passed away over two years ago. I have been fighting back and forth with Wells Fargo for over two years to get this safety deposit box closed out. We could never locate the key after going through my mothers belongings. I wrote several letters to the branch manager during covid. I live XXXX miles away from the XXXX XXXX, Branch. He said to come down anytime I could make it to XXXX and he would close it out. I went drove all the way down there. The new manager said I needed an appointment. I drove all the way down there again and the XXXX XXXXXXXX never showed up. I signed a paper saying they could drill the box, and certified that there was nothing of value in the box. They never closed out the box. They are still sending me bills and certified letters that they are going to turn me over to collection. Now they are going to ruin my credit over this. Please help me. Wells Fargo bank XXXX XXXX XXXX XXXX. XXXX, Nevada XXXX XXXX XXXX. Phone number XXXX Sincerely XXXX XXXX. Please call me if you have questions. XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 890XX
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-11
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Wells fargo sold my house even after I tried to get it modified and filed XXXX the day before it sold. They were supposed to resend the sale and never did. And to tip it off sold for {$100000.00} less than it was worth.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85033
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: In the month of XXXX, I sent my rent over to my landlord, and it was cashed up to my understanding. But later on, I realize that it was cashed by someone fraudulently it was not who my check was originally made up to it was made to a completely different entity, which I send out every month as you can see it is XXXX properties XXXX and it was cashed by XXXX XXXX what you could also tell that the check was altered from who it was originally sent you if you were to compare from the other checks from my previous months, you would see the difference and in my current months, he would also see if the check would be checked number XXXX and all Im looking for is a solution to be able to get my money back and have this rent paid. If not, I will definitely look into small court to be able to get this solved, and it wouldnt be any more for the amount on the check, it would be for more because I am being charge late fees from my landlord because of this matter. I have never made out a check to XXXX XXXX, so the fact that it is being mentioned that the check does not look altered. Please look into the check that was deposited and compare it to the previous checks of my rent which everything else matches perfectly except for the fact that the name was changed. There is also a report that the mailbox mail was stolen on the day that my check was put in the mailbox as this happened to another tenant in my building. Wells Fargo was not up to par protecting my funds as sometimes my debit card gets flagged for even XXXX dollars that I charge for fraud and it couldnt flag a check of over {$1000.00} made out to someone Ive never made out a check to. I request this to be fully investigated as XXXX XXXX has no relationship to me, and all my checks that have been sent to my right as it is shown at the bottom for XXXX rent it was not specified for anything else and it comes to be the same amount that it is every other month.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11101
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-11
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: Had a personal loan with Wells Fargo initiated probably XXXX years ago went through for closure in bankruptcy eight years ago and it was taken off and then it was in the amount of about {$24000.00}. They never took any more payments out of my account or anything so obviously it was handled in the bankruptcy then about four months ago all of a sudden they took the {$24000.00} out of my account without my knowledge And when I called them, they said it was from that loan I explained again it was gone through foreclosure and bankruptcy, etc. etc. and they refused to listen and said I opened it and just took the full amount out of my account which was my savings, and that all I had to my name Has caused me terrible difficulties. Would love to see some of this brought back thanking you in advance for anything, you can do been with this company since XXXX or XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33411
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-11
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: The bank said that I had the ability to have money transferred over to another account to offset overdraft. I was then somewhere trying to use my card and it would not allow me to use it. I did advise them that I had money in my savings account why not take the money from the savings account And put it in the checking account, they advised me youve already used it three times so weve close that account. Made it a checking account and youre unable to use it as a savings account anymore. I said wait a minute when were you going to advise me of this And I was informed that they didnt have to so they had been charging me overdraft fees and I had a large amount of money sitting in a savings account and they were just charging me overdraft fees, eating up my money because they only allow me to do it three times but no one ever informed me of that.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33404
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A