Date Received: 2023-05-12
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: In our complaint we maintain that Wells Fargo took a line of credit that was in my name only, paperless without our knowledge. This line of credit was apparently tied to our joint checking account as overdraft protection after we thought it was closed out. The result of Wells Fargos action made this line of credit invisible to us. My wife could not see the line of credit on-line since it was in my name and I did not use Wells Fargo on-line . If we were receiving monthly statements for this line of credit over the last 10-12 years, there is no way we would have run it up to {$30000.00} and incurred all those interest charges. We believe that Wells Fargo should remove all the interest charges from this account Wells Fargo is pleading ignorance based upon WFs seven-year retention policy ( implying they have no record of how this account went paperless ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 503XX
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Other features, terms, or problems
Subissue: Add-on products and services
Consumer Complaint: I was being charged overdraft fee on top of overdraft fee when I didn't even have one night from my account being in balance to the next day below. They gave me less than 24 hours and proceeded to charge me convince fees which I would like all back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33073
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Hello, I've had Wells Fargo since about XXXX. I'm recently going through a divorce and added my soon to be ex wife on about XXXX or XXXX. I've tried closing the account but Wells Fargo wouldn't let me due to my soon to be ex wife needed to sign a paper to close the account even though it was my account originally. My soon to be ex wife won't sign the papers and the Wells Fargo account hasn't been used since XXXX so a bit over a year and a half. Each month they charge me a monthly fee and overdraft fee. Also last year my car was repossessed by XXXX and I read on your website about compensation about that. Please help and thanks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 923XX
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I had 3 mortgages with Wells Fargo they refused modify any of loans I lost my properties
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77573
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Errors in my mortgage deductions and interest on my checking account all the time ; not properly submitted.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33177
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I opened a checking account on XX/XX/2023 with a promotion that would pay based upon direct deposit received in first few months of opening. I met the direct deposit requirement on XX/XX/2023 when I had {$1000.00} deposited of my paycheck but have not received the bonus as it stated I would. I contacted Wells Fargo on XX/XX/2023 and was told that they can speak to me about missing promotional money on my account and whether or not I should receive the payout and that I must go to a Wells Fargo branch. There is not a branch within XXXX miles of me and therefore they refuse to be able to speak to me about the problem on my account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 454XX
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: This happens to be an ongoing issue that has been happening since XXXX almost 1 year now of being scammed and my credit card charged over {$6000.00} that this guy XXXX who claims he was a XXXX representative who scammed me out of {$6000.00} plus money from my credit card in which I refuse and will not pay because XXXX is what he told me his name was scammed me. I have been going back and forth with Wellsfargo about this and how this has affected my credit which my credit was High XXXX 's, now it has dropped to XXXX 's. I spoke with the Executive Office of Wellsfargo ( XXXX ), he opened up another claim for me in which I gave him a little more information. Once again I am not paying this amount that was charged on my phone in which this XXXX person had me download this app in which he entered my phone and was able to navigate through my bank informing. His initial attempt was to help me get {$500.00} back from someone that I was scammed from may a month earlier, I was scammed 2 times within the same month {$500.00} and also this {$6000.00} plus which I am not paying that at all, I can not afford that why would I wire something somewhere I have no idea who these people are. I have texts from this person who did this to me telling him I hope you are not scamming me, all I want is my {$500.00} back ( Fake XXXX representative ). Who turned XXXX into over XXXX. Once again I will die oweing this money because I do not have XXXX to pay anyone PERIOD. I am not going to give up because I was Frauded and scammed and I am living from check to check. I can not afford to pay something that I did not authorize. Now the charges are up to {$9000.00} and some change from all of the late fees etc.that are occurring. Once again I will not pay this amount. At all. Wellsfargo in Union rather all banks should have sympathy for people that go through this. I will keep this ongoing because I am not paying and will not pay.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Wells Fargo closed my accounts and has yet to send me my funds that was in my account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31405
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: well fargo were charging me fees that were unecessary
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33143
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-11
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: The bank was holding my funds/check and when a bill comes thru they would charge me a overdraft fee
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33056
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A