Date Received: 2023-05-13
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: My ex husband took out a car loan in his name only. It shows as a joint account in my credit report and that is incorrect. The vehicle was repossessed voluntarily by him. The account was with Wells Fargo auto loans opened in XX/XX/2015. It needs to be removed from my credit reports.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33177
Submitted Via: Web
Date Sent: 2023-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: On XX/XX/XXXX an application for Wells Fargo was denied and I never filled it out
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10303
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Account XXXX XXXX A letter was sent to us from Wells Fargo stating that they have not received a payment since XX/XX/2014. Of course I was concerned because for the last six months, five payments were taken out of our account. I called Wells Fargo to tell them that something was wrong on XXXX and that's when they told me my account was in default and was in the process of foreclosure. It was at that time that I asked for a reinstatement quote.The next day XXXX, I went to my Credit union and we discovered that the automatic bill pay was going to a different account. The account number XXXX. We found that our mortgage was going to the wrong address with the wrong account number on it. During this time an unauthorised escrow account appeared on our statement, mind you we never signed or authorized an escrow account. This mistake was not recognized for six months. Also we have a copy of the credit union withdrawals. Please responding a timely manner.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 49546
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Random money for service fees was being taken, years ago I would be charged if I transferred funds too many times from my savings to my checking on the mobile app.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 180XX
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I closed a credit card account with Wells Fargo by going inside the branch and paying my last statement balance with the teller. Several months later I received a late payment on my credit report for that same account, which still showed as open. I called and spoke to multiple representatives, who admitted fault that some mistake must have occurred. I paid the balance they were requesting and again implored that they close the account to which they obliged. 2 years later and this false late payment is still on my credit report and the account was STILL open, now with fraudulent information on the account so there was no way for me to verify it. Wrong address, wrong Mothers maiden name, marked as fraud and refused to close the account since they could not verify me as the owner. After being transferred XXXX times the account was finally closed, but they still refuse to take the false late payment off of my credit history.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80204
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I was scammed/Frauded by someone acting as Wells fargo 's agent on XXXX XXXX XXXX pm I received a text from Wells fargo bank fraud department asking me if I had XXXX {$2500.00} to someone. I answered no. the next text said that " A representative will be contacting you shortly ''. two minutes later someone claiming to be wells fargo Fraud department agent called and said money had been taken out from the bank and I needed to XXXX the {$2500.00} to a XXXX agent and they will return the money to my account shortly. I questioned him if he was a wells fargo representative and said yes. I checked the number he was calling from and I confirmed that the number was the official customer service number in the back of my XXXX card. I filed a claim XXXX minutes after he disconnected the call on XXXX XXXX received a response from Wells fargo denying my claim saying they can not money sent through XXXX. this letter was dated XXXX and I received it on XXXX XXXX. I have accounts at XXXX and XXXX XXXX XXXXXXXX and they would absolutory handle such a claim.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92677
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In this moment I havent received any information at all from the case
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33179
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I do not have tge exact dates or amounts.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32301
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Overdraft is a lot
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90004
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On early morning XX/XX/2023, as I woke up and opened my phone, I immedialy saw unusual acitivites from my debit account. Someone tried to use my debit account information to purchase total of {$380.00} for XXXX XXXX XXXX XXXX XXXX and I also got charged {$11.00} for international fee. I immedeialy called my bank Well Fargo customer service to close my card and dispute these unauthorized transactions. After 10 business days of investigation, bank customer service told me they could not get my money back because these unauthorized transactions were made by chip reader. I told them that was impossible because I stayed in USA and didnt even leave out of country to purachae something overseas. I gave them my working visa to prove. After a few days, they told me they could not get my money back because they thought I used it. I lost almost {$400.00} for buying nothing. What if it happened to me again in the future with higher amount?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78414
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A