Date Received: 2023-05-31
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: I have gotten a strew of letters from Wells Fargo Auto Finance in the mail, they all go in the trash because they will not work with me. At this point, I want Wells Fargo Auto Finance to Dissolve the loan as all they do is argue with me over the phone, otherwise I will have to seek an attorney to take on this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32119
Submitted Via: Web
Date Sent: 2023-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-31
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: XX/XX/2023 XXXX XXXX XXXX XXXX XXXX XXXXXXXX CA XXXXXXXX Third Consumer Financial Protection Bureau ( CFPB ) Complaint Referring back to the two previous complaints I submitted to CFPB to challenge the Wells Fargo bank manager in XXXX California that intentionally or otherwise financially harmed my mother XXXX XXXXXXXX XXXX ) and I by interfering with and hampering my ability to assist my elderly mother to grocery shop and pay bills, etc. I thought the issue I complained about in CFPB Complaint Number XXXX was resolved after Wells Fargo submitted their response to the first CFPB complaint I submitted. ( Please See CFPB Complaint Number XXXX ) and the Wells Fargo bank Response . However, on or about XX/XX/2023 I felt compelled to submit Complaint number XXXX when, my telephone rang and a man with a deep voice said he is calling from Wells Fargo bank and asked to talk to my mother. I thought the man was a scammer attempting to defraud my elderly mother and I did not think Wells Fargo Bank employees telephoned customers and I think it is inappropriate and inconsiderate for Wells Fargo bank employees to unexpectedly telephone elderly senior citizen women because this could frighten older woman and cause additional problems. I told the man he reached my telephone and my mother is not currently available. I asked the man why he is calling and he said to tell my mother to call the number on the back of her bank card because there is a problem. The man ended the telephone call. I subsequently dialed the number on my caller ID and learned the call originated at a Wells Fargo Bank. I subsequently ascertained my mother 's bank card had been deactivated as Wells Fargo periodically and unexpectedly deactivates my Bank card, my mother 's Bank card, and bank cards belonging to other Wells Fargo customers which is a considerable inconvenience preventing Wells Fargo Customers from paying bills and purchasing essentials for a considerable amount of time until Wells Fargo replaces cards despite claims to the contrary. I received a telephone call and a letter a few days ago regarding complaint number XXXX at from a person at two different telephone numbers who identifies herself as XXXX at the Wells Fargo Executive Offices . XXXX said she called to learn if she correctly understands my concerns. I explained I had difficulty using the CFPB Website to file complaint number XXXX and I therefore needed to dictate the said complaint to CFPB personnel in order to submit the said complaint. I explained to XXXX that the CFPB Personnel that took my dictation and typed complaint number XXXX diid well but apparently inadvertently misunderstood and mistyped a couple of things I dictated but Idid not notice the errors until after I submitted the complaint. XXXX from the Wells Fargo Executive Offices telephoned me and I asked her the reason why Wells Fargo unexpectedly deactivated my mother 's bank card and reiterated that when Wells Fargo deactivates my mother 's bank card neither my mother nor I are able to check her checking account balance for her to write checks and otherwise send me to pay her bills. My mother has told me more than once the XXXX home the medical hospital transferred her to when they XXXX her is ok but not her favorite place and she misses her independence. To put it simply, as I understand the the XXXX XXXXXXXX Waiver provides skilled nurses and in-home home care providers to transition elderly persons from XXXX homes to XXXX XXXX XXXX XXXX care. Accordingly, I assisted my mother to submit an application for the XXXX XXXX XXXX XXXX XXXX ( XXXX ) Waiver Application XXXX and my mother I, my sister, and other family members are waiting and llooking forward to hear back from the XXXX XXXX waiver program. I explained all this to XXXX when she telephoned me today and asked her when would wells fargo restore my mother 's bank card. XXXX suggested I meet with the local Wells Fargo Bank branch manager. My cousin went with me to submit a medical expense statement to the XXXX XXXX XXXX to forward the application I filed for my mother to receive VA benefits under my adopted XXXX XXXX over seas wartime service in XXXX XXXX XXXX. I asked my cousin to visit the XXXX Wells Fargo bank manager and witness my interaction with bank mnager XXXX XXXX XXXX XXXX and she agreed. When I arrived at Wells Fargo Bank I explained to a banker at Wells Fargo XXXX that Wells Fargo Account Takeover team deactivated my mother 's bank card and my mother and I arenow unable to ascertain her bank balance for her to ask me to deposit checks she receives through the mail and complete other tasks for her. I produced the last Will and testament with a notary public statement my mother and adopted XXXX signed. I produced a two-page page document my mother gave me in the same Manila envelope with her signature titled durable power of attorney and another paper my adopted dad signed for my mother and I to order medical supplies from the XXXX XXXXXXXX XXXX hospital before he passed away. with my mother 's signature in the same my mother signed to authorize me to pay bills and act in her behalf if is unable to do so. I showed the Wells Fargo banker the papers my mother signed. The Wells Fargo banker said he needed to show the papers to his supervisor to see if the papers are sufficient to permit me to continue to assist my mother financially.The banker started to walk away and I asked him where he was going because I have lost and misplaced important papers before. The banker responded and said just across the bank to my supervisor. The banker went behind a tellers counter and talked to a man at the counter and then walked over to a photocopy machine and put my mother 's papers through the copy machine and made copies of my mothers papers without asking my permission. The banker came back and told me he needs to send the papers to another location to determine if the papers my mother signed are sufficient to permit me to continue to assist her financially. I did not recognize the XXXX Wells Fargo bank manager XXXX XXXX XXXX until I started to mention his name and asked a question. I explained my mother needs to ascertain her bank balance and pay her rent to keep er apartment open for the XXXX XXXX and to keep her antique furniture from her mother-in-law. I explained I will need to visit probate court to obtain the correct Court forms to petition the Court to obtain Court authorization to assist my mother pay bills etc., just in case the bank does not find my request for the bank to find the papers my mother signed sufficient. I was told I should wait on petitioning the court and I would get a call around XXXX XXXX I telephoned the bank at around XXXX XXXX. because no one called me at XXXX XXXX. and I need to try to work in timely manner to help my mother regain access to her account and save her apartment, furniture, belongings, etc for the XXXX program Notwithstanding, I did not receive a call until after XXXX XXXX. this afternoon and the banker said the bank became very busy and he did not have time to transmit the papers pers my mother signed and his day off is tomorrow and he will not be able to get me an answer until at least the next day. I don't like to rush anyone but I explained to the bank personnel I need to rush and attempt to assist my mother get access to her funds again and I explained all this before. I also consider it inconsiderate and rude for bank personnel to make copies of papers my mother gave me without first asking me, and friends are telling me it looks like bank personnel wants to prevent my mother from using her funds or has an interest to block my mother 's account and thereby keep her in the XXXX home. I am being told the bank is giving me the run around and I feel that way also because I wanted to talk to the probate court but instead I am being put through this hassle. I need to submit this complaint to keep a record of this. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95482
Submitted Via: Web
Date Sent: 2023-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-31
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/XXXX, I flew via XXXX XXXX from XXXX to XXXX. In the process of boarding, an airport official asked me to verify my carry-on bag fit into their carry-on verification compartment. Prior to me even trying to fit my suit-case in the compartment, the airport official demanded that it would not fit and because of that I needed to pay a checked bag fee in order to board. He charged my card {$130.00} immediately and forcefully ( threatening to not let me board the plane if I did not pay ). Moments later I showed him how my suitcase DID fit into the verification compartment ( photo included below ). He said he was unable to authorize refunds and I would have to go through the airline to get a refund. I carried my bag onto the plane as evidenced in the photos submitted. As a note, I also flew via XXXX XXXX to XXXX from XXXX with the same type of ticket and had NO problems with my carry on luggage. My boyfriend who also flew with me both ways and had the same ticket as me also had no problems with his carry on luggage. Because of this, I disputed the transaction with Wells Fargo. On XX/XX/XXXX I learned I had lost the dispute. I contacted Wells Fargo and they told me to get in touch with the airport and airline to get proof that they wrongly charged me. The airport deferred to the airline ( as evidenced in attachment ). I submitted my claim with XXXX on XX/XX/XXXX, attached below. They did not get back to me until XX/XX/XXXX, which only underlines their lack of attention and care to this matter. In the email chain attached you will see that XXXX changed their reason for charging me and are falsely claiming I was charged because my ticket did not allow a carry-on bag. This is simply not the case and their own website proves that this is not the case. The fact that my boyfriend who had the same ticket as me was never charged for his carry-on further illustrates that this reason is invalid. I included proof of this in the email chain and they repeatedly kept sending the same language over and over again. I contacted Wells Fargo 5 times after the dispute was closed to reopen this claim and force this Airline to give my money back. Each time, they advised me to send documentation in order to reopen the claim. I sent the summary and documentation 3 times via email, 1 time via fax, ( the first email and fax attached ) receiving confirmation of receipt each time. Wells Fargo denies ever receiving this documentation. On XX/XX/XXXX, a WF representative finally advised me that they are unable to reopen a complaint after it has been denied. I had spent hours on the phone and was given false hope by multiple associates that the complaint would be reopened as soon as I sent the documentation. ( Which I had sent ). I filed complaints with WF after each call and was advised someone would be in touch within 10 days to get further information, this never happened. I am hoping CFPB is able to find a resolution in this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11231
Submitted Via: Web
Date Sent: 2023-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-31
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I have been sending money with Wells Fargo through XXXX for several years to the same person. I sent the following amounts from my acct at Wells Fargo to my Fiance 's account at Wells Fargo. XXXX {$1000.00}, XXXX {$1000.00}, XXXX {$2000.00}, XXXX {$2000.00} These funds went to another bank and an identified person. Again, I send funds to her every month with no issues until this past XXXX. I made no changes to the XXXX account at any time. I called Wells to file a claim on XXXX. I received no confirmation, so I called again on XXXX and they stated a claim wasn't not logged on my previous call. So I made a new claim on XXXX. They denied my claim. I called their Complaint Dept on XXXX and was told I would receive a call back in 48 hours. I did not receive a call until XXXX. XXXX states XXXX is not their product and they do not back the transfers. I am a 100 % XXXX veteran and have been XXXX 6 times since XXXX and my XXXX affects my XXXX abilities. This {$6000.00} is my mortgage money. Wells states they have nothing to do with XXXX and it is not their product. Yet it is advertised and promoted through Wells. I feel this is not right to promote a product they do not back. All previous transfers went correctly until XXXX and they can not tell me what went wrong or who made a change to my zelle transfers. Wells is taking no responsibility nor can they give me a number to XXXX so I can research myself. {$6000.00} is nothing to Wells, but it is affecting my ability to live. Bottom line, Wells is stating you use XXXX at your own risk. I also asked for contact information for XXXX XXXX CEO, but they could not provide that information. I have been a customer for 21 years and feel I deserve a better explanation and some help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 970XX
Submitted Via: Web
Date Sent: 2023-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-31
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Wells Fargo theft and ongoing criminal activity : ATM {$600.00} fraud theft by Wells Fargo ATM ( XXXX ) XXXX attached to XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Manager XXXX XXXX informed in person XX/XX/23 XXXX {$700.00} inserted into ATM around XXXX XXXX XXXXXX/XX/23. {$600.00} accepted via screen and {$100.00} bill returned. When I attempted to resubmit {$100.00} bill, the door jammed and after some time screen changed to Jam Error. It asked me to reconfirm the amount I had submitted, so I confirmed the {$600.00} the machine had already confirmed. The ATM forgot the {$600.00} it had accepted, reported a {$.00} deposit placeholder transaction would be investigated and to contact support for more details. There was no option to request the entire deposit back which would have prevented my claim of fraud/theft ( as per prior ATM model behaved ). The machine was still networked and re-active the next morning which is another major problem. XX/XX/23 Claim XXXX {$590.00} owed Theft by ATM due to unacceptable design flaw. XX/XX/23 Atm Machine placed back in service with design flaw still in place for additional consumer theft. Wells Fargo organization lack of action to fix design flaw and keep such units in service is criminal and possibly nationwide ( wherever these ATM machines are in service ). Filed via Wells Fargo procedures prior to filing police and regulatory complaints and alerts. XX/XX/23 Complaint Case number XXXX, XX/XX/23 complaint id XXXX havent been assigned a case worker. Spoke with XXXX who couldnt even see the complaints yet in his system which is another problem. Quoted investigation may take up to 10 days, someone may be in contact with you via phone, text or email ( no timeframe specified ), we arent responsible for machine flaw, theft/fraud, we dont know why machine is back up already. This has happened to other consumers and should not be possible in ATM design and operation. I also pointed out the ATM is networked, so 10 days is out of alignment in banking for company to accept funds ( via machine confirmation ), but account not credited ( even provisionally during a too long investigation period ). Also, I know someone personally who works in banking, who had to fight Wells Fargo for a month to convince Well Fargo to reimburse. Also found online similar theft not reimbursed. Requested to receive copies of the claim and 2 complaints were not provided which is another signal Well Fargo does not want written details on operational problems. I requested alternative escalation and documentation options, none available. Wells Fargo website previous had email and/or web page complaint / feedback submission, but that has been removed ( pic attached ). I chose to document via XXXX as that is the only way I have been able to submit in writing and get a response ( which I see as intentional ). Pending Complaints - Office Comptroller, Local Police Report, Georgia Dept Banking XXXX, https : //www.consumerfinance.gov/complaint/, FTC, GA Dept Banking & Finance
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30324
Submitted Via: Web
Date Sent: 2023-05-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-31
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I'm a past wells fargo client and I was inquiring about the settlement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KS
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-31
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On XXXX XXXX a savings account was opened at Wells Fargo Bank on XXXX XXXX XXXX XXXX Arizona. A cashiers check was deposited in the amount of {$140000.00}. The purpose of opening the account was to pay taxes owed in XXXX. This was explained to the Branch manager who made the funds available. On XXXX XXXX a wire of money was attempted to the XXXX Government account. Wells Fargo fraud security department notified us that our account was frozen, we were not worthy customers and they would close the account on XX/XX/2023. I have contacted the following people at the Fraud Department of Wells Fargo. XXXX, XXXX, XXXX and XXXX all within a few days of receiving the letter. Note that no employee would give a last name or employee ID number. I then filed a consumer complaint with the AG office of Arizona. An individual named XXXX XXXX contacted me and stated he was assigned the case and would assist to remedy. XXXX XXXX ( Executive Office Case Specialist ). XX/XX/2023 he sent an email stating it would be 10 days to research this complaint. I contacted him by phone and explained the need of the monies to be released to pay taxes due. Once he became involved Wells Fargo Fraud unit then advised me that they were now holding the funds until XX/XX/2023 because I might put a stop payment on the check they had already cashed. This is obviously retribution by the Wells Fargo Bank Fraud Department for filing a complaint. Thus in turn the employees who have been involved are themselves committing fraud and need to be held accountable.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-31
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Wells Fargo continues to insist that XXXX fraudulent charges made to my credit card ending in XXXX are valid. Both were done in XX/XX/2022, XXXX XXXX XXXX XXXXXXXX and XXXX XXXX. I am XXXX and can XXXX XXXX and already provided medical evidence to Wells Fargo about my medical condition. My husband also sent a letter to Wells Fargo stating he never drove me to the locations where the fraudulent charges were made. Wells Fargo is accusing me of 1 ) filing a false fraud claim and 2 ) illegal filing a false police report for the fraudulent charges. This is defamation. They continue to say they are not insuating either 1 or 2 above but they are lying- they are saying it by default since they keep telling me the fraudulent charges are valid. In their last response, Wells Fargo claims they cooperate with police on investigations. I want proof of what specifically was done wo work with the XXXX XXXX Police on the investigation for the police report I filed. No more lies, You can not claim to have worked with the Police Department and still hold me accountble for the fraudulent charges.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60014
Submitted Via: Web
Date Sent: 2023-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-31
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Being charged an overdraft fee when there is funds in my acct. I actually notified this when they sent a notice on XXXX. When I deposited enough money in my acct and then paid rent. I was still drafted a fee, dont know how many times they could have done this at Wells Fargo XXXX
Company Response:
State: TX
Zip: 78613
Submitted Via: Web
Date Sent: 2023-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-31
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Wells Fargo processed a re-fiance on our original mortgage which was in XXXX- they ( WF ) contacted us directly. When the banks received their bail out money from the government ; instead of contacting customers who were behind on their mortgage and in foreclosure- they called us. We were never late with any of our payments starting in XXXX, in fact I even made additional principal only payments to the loan. To be very clear we had no problems paying our mortgage in XXXX - we didn't even qualify for a XXXX loan in XXXX because we were not " upside down with the loan to value '' The big trick of all here is that we didn't even find out what Wells Fargo did until we fell behind on our mortgage in XXXX were Never told, Nor was it was never disclosed to us that this was a XXXX loan. I called XXXX directly and that is when I found out what really happened in XX/XX/XXXX when Wells Fargo lied to XXXX XXXX & Us. They passed this loan on to XXXX XXXX and never looked back. I received a {$50.00} check in the mail from Wells Fargo ( Which I did NOT sign ) it stated that our account was identified as an account that was effected by an ongoing investigation. In XXXX - to today which is when we really need Help & Thanks to Wells Fargo & this XXXX Trap - This is a 1 per lifetime & even though WF admits to non disclosure, they have refused to work with us so we can keep our house. To make things even worse I was involved with 2 horrific auto accidents that I still suffer with chronic pain today. The 2 motor vehicle accidents were on XX/XX/XXXX & XX/XX/XXXX I am at a total loss - I have no idea why they are allowed to get away with their actions
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A