Date Received: 2023-06-01
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Over the last 5 years, I have been charged multiple overdraft fees because my account balance was lower than what I actually had.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97501
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: In 2015 I set up a joint checking account using my power of attorney for my stepfather, XXXX XXXX and myself. The account was set up by a banker named XXXX. Surprisingly no one has ever contacted her. The bank was also provided a doctors note stating that XXXX was not capable of handling his financial decisions. In fact he was scammed out of quite a bit of money. This can be verified with XXXX XXXX Sheriff. The branch manager reviewed the account with me for 6 years and according to him no action was needed since I was on the account. Surprisingly No one has talked to the branch manager. The total value of the account is only {$2000.00}. I deposited {$1500.00} after XXXX died. It was my money I deposited in XXXX XXXX account at XXXX for personal needs. XXXX was sold at that time which also happened during the pandemic. I tried contacting XXXX but they had changed ownership. I went to close out the account and produced a copy of the death certificate to the branch manager who had been reviewing the account annually. I was told I couldnt close out the account. I have been a long time customer of Wells Fargo.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 958XX
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I hope this letter finds you in good health and high spirits. I am writing to file a formal complaint against Wells Fargo regarding an erroneous wire transfer and the subsequent mishandling of my concerns. Despite my efforts to resolve the matter directly with the bank, I have not received a satisfactory resolution. Therefore, I am turning to the Consumer Financial Protection Bureau ( CFPB ) in the hope that you can assist me in resolving this matter promptly. On XX/XX/2023, I initiated a transfer of $ US XXXX ( XXXX {$4300.00} ) from my " Business Market Rate Savings '' account at Wells Fargo to an XXXX bank account for the purpose of purchasing gold and silver bullion. However, the wire transfer was executed with an incorrect SWIFT Code while using the correct XXXX XXXX account number. Upon realizing that the funds had not been received by the intended recipient, I immediately contacted Wells Fargo on XX/XX/2023, to report the issue. The reference number for this initial complaint is XXXX. Unfortunately, no satisfactory resolution was provided, prompting me to make a second complaint on XX/XX/2023, with the reference number XXXX. In addition to these formal complaints, I also submitted a complaint through the online Wells Fargo feedback system, which resulted in the issuance of a case number : XXXX. Furthermore, I followed up with a phone call to Wells Fargo yesterday, during which I was promised a call from the assigned case manager at XXXX XXXX EST. Regrettably, the promised call was never received, indicating a lack of commitment and accountability on the part of Wells Fargo. Given the repeated failures of Wells Fargo to rectify this situation in a timely and satisfactory manner, I am now seeking the intervention of the CFPB. As a trusted consumer protection agency, I believe that you can facilitate a fair resolution to this matter and ensure that Wells Fargo takes appropriate actions to correct their mistake and compensate me for the resulting inconvenience and distress caused. Enclosed with this letter, you will find copies of all relevant documentation, complaint reference numbers, and the case number assigned by Wells Fargo. I kindly request that you thoroughly investigate this matter and take appropriate action against Wells Fargo to resolve the issue promptly and compensate me for any losses or damages incurred. I appreciate your attention to this matter and eagerly await a prompt response. Should you require any further information or documentation, please do not hesitate to contact me at the phone number or email address provided above. Thank you for your assistance in resolving this issue. Below is the complaint I sent to Wells Fargo Subject : Complaint Regarding Failed Wire Transfer and Lack of Communication Dear Wells Fargo Bank Customer Service, I hope this letter finds you well. I am writing to express my deep disappointment and frustration regarding the lack of assistance and poor communication I have experienced while attempting to execute a wire transfer from my Wells Fargo account to an XXXX bank for the purchase of XXXX and XXXX bullion. Over the course of the last XXXX weeks, I have made multiple phone calls ( XXXX ) to Wells Fargo support bankers regarding XXXX ID XXXX XXXX. I have spoken to several representatives, including XXXX, XXXX, XXXX, XXXX, XXXX, XXXX XXXX, and XXXX. Each time, I have been assured that I would receive a response within three hours via email. Regrettably, to date, I have not received any correspondence addressing my complaint, nor have I been contacted by anyone from Wells Fargo regarding this matter. I have created 2 Complaint IDs on this matter, which are : XXXX and XXXX. These reference numbers should provide you with the necessary information to locate and address the details of my case promptly. I must emphasize that the issue at hand is of great importance to me. The unsuccessful wire transfer has hindered my ability to complete a significant transaction, and the lack of resolution or updates from Wells Fargo has only compounded my frustration. I had relied on the promises made by your bankers, who assured me that the matter would be resolved promptly and professionally. I find it highly disappointing that Wells Fargo, a reputable and well-established financial institution, has failed to deliver on its commitments. I have been a loyal customer for over 10 years, and this experience has severely tarnished my trust in the bank 's services. The lack of effective communication and the inability to rectify this issue within a reasonable timeframe is unacceptable and has caused me considerable inconvenience and financial loss. Should I suffer any monetary losses as a result of the delay in completing the timely financial transactions related to this bullion trade, I hold Wells Fargo responsible for such losses. The extended timeframe of over three weeks for a task that should have been executed promptly and efficiently raises serious concerns about the bank 's adherence to its stated service standards. I kindly request immediate attention to this matter. I insist on a prompt response addressing my complaint and a clear plan of action to resolve the issue at hand. Additionally, I expect a thorough investigation into why my previous attempts to contact Wells Fargo regarding this matter have gone unanswered. My email address is XXXX I trust that Wells Fargo Bank will take my concerns seriously and prioritize resolving this matter promptly. I have always held the bank in high regard and believe in its commitment to customer satisfaction. I hope that this unfortunate experience can be rectified swiftly and that appropriate measures will be taken to prevent such lapses in communication and customer service in the future. I eagerly await your prompt response. Please reach me at the contact information provided above if you require any further details or clarification regarding my complaint. Thank you for your immediate attention to this matter. Sincerely, XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I bought a savings certificate from XXXX XXXX XXXX, XXXX. on XX/XX/1994 in XXXX, XXXX XXXX XXXX was sold to Wells Fargo ( WF ), and I had received a letter in the mail informing me that all of my accounts were now being handled by WF. I recently went to WF to redeem my certificate, and instead of honoring it I was told they would look into it. WF later informed that they would not honor it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ID
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I've had ongoing issues with Wells Fargo and mismanagement of my Checking and Retirement Savings. This complaint is focused on only one part of my XXXX XXXX XXXX. On XXXX XXXX, I was made aware that my account Email had been hacked and passwords changed. I immediately called Wells Fargo and explained to them what had happened. I disabled and deactivated my Wells Fargo checking, my retirement savings, and my newly received Wells Fargo charge card with XXXX balance. I explained to Wells Fargo, several times, that due to the fact that my account Email had been hacked, that NO communication with Wells Fargo either to or from my account Email, as this would simply be communicating with the Identity thief or thieves. I was given a secret code # by Wells Fargo. When I was ready to reopen accounts, I would call back with my secret code numbers, new Email, and ID verification. -- XX/XX/XXXX : I called back to make sure that everything was in place, as requested, and it was verified. -- XXXX XXXX : I called back with secret code, new Email, and ID Verification to reopen my accounts, as I had been dealing with identity theft issues. Wells Fargo stated that my accounts were already opened. I said " No Way ''. And I proceeded to check my account balances. My accounts had been drained. And there was also {$1300.00} fraudulent charges on my newly received Wells Fargk charge card which had XXXX balance. I was then referred to Wells Fargo Claims dept. In my 62 years of life, I have never experienced a department as useless as Wells Fargo Claims. I was continually teasted as the identity thief. Copies of my ID 's, countless Emails, Phone Calls, and letters, got no results!! Wells Fargo basically refused to help me to get into my accounts, nor would they give me any info on my accounts. But they seemed to have let the identity thief have free access to my accounts. I was then referred to the Executive Board. At some point, the monies lost during the fraudulent transactions had possibly been replaced, I assume, but then again Wells Fargo would tell me nothing, nor give me any access to my accounts. I went through two Specialists with the Executive Board, and several extensions past their communicated deadlines. XXXX XXXX and XXXX were the two Executive Office Case Specialists involved in my case. On XX/XX/XXXX, Wells Fargo finally answered a couple of questions on my account. Again, at some point it looks as if the monies were possibly replenished., but I was told nothing. The monies were possibly replaced in an account in my name which I had no access to, and was under the control of the identity thieves. Apparently, the identity thieves began removing these monies also.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 310XX
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I saw a new report about the company. I looked at my account and discovered that even though my interest rate is 2.875 %, the principal going to my mortgage is {$460.00}, the interest is {$550.00}, the escrow is XXXX. I even added an extra XXXX a month to help pay off the mortgage early. My upaid principle balance is the same as the amount I paid on my home 3 years ago. At this rate I can not pay off my mortgage in 30 years, which was promised. I am hoping you can assist me. Thank You for what you do.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27526
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX, my Wells Fargo account received three transactions in the form of {$1000.00}, {$1000.00}, and {$4700.00} for a collective total of {$6700.00}. These transactions originated from casino winnings and eventual withdrawals occurring and placed on XX/XX/XXXX from the XXXX XXXX at XXXX XXXX XXXX XXXX through the XXXX XXXX XXXX. After which ( XX/XX/XXXX ), I immediately utilized the tools required by the XXXX XXXXXXXX XXXX XXXX to have XXXX XXXX immediately restrict any further gambling under my identity for a minimum of 72 hours. From XX/XX/XXXX through XX/XX/XXXX, a total of 47 fraudulent transactions posted to my Wells Fargo account for a collective total of XXXX by XXXX XXXX through the XXXX app. This also occurred while I was supposed to be frozen from further gambling ; however, thats an issue that will need to be addressed by the XXXX XXXX XXXX XXXX. I believe I was the one who opened the account sometime last year, but only used it once for the deposit bonus before forgetting about it. However, I have since discovered accounts-I-did-not-create were fraudulently opened up using myinformation on XXXX and XXXX. I suspect the perpetrator is my XXXX XXXX XXXX, whom stole and copied all of his important financial paperwork. As I was the beneficiary to my brothers policies, the aforementioned files wouldve contained my personal information. I first took notice on XXXX and immediately contacted Wells Fargo and began disputing charges. I believe my card was frozen at this time, but I am not certain. I was informed that Wells Fargo would have a representative reach out to me for additional details ; however this never occurred. I continued to monitor the status of my claims and waited for Wells Fargo to contact me as I did not want to rush their investigation. Each day, they would close a handful of the disputes, but I would never received any additional information. I assumed that I would not know the outcome of the investigation until all claims were processed. I was never contacted about the issue nor given any form of update. When the final claim closed on XX/XX/XXXX, I began trying to initiate contact to inquiry Wells Fargo over the matter. Most representatives were unwilling to discuss the matter, let alone assist me. I was hung up on multiple times ; transferred into limbo, and made to jump through every hoop imaginable before finally receiving assistance on the sixth call. The rep collected my information; submitted my appeal; and informed me that someone should reach out to me within 1-2 business days. Its now XXXX, and I have not received any further communication nor have seen any steps taken regarding the issue. Since it was XXXX XXXX weekend, I gave them additional time to investigate and follow up. As of this writing, Im currently on-hold with Wells Fargo , but due my past experiences I dont have much hope.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 151XX
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Wells Fargo, lack of security and attention regarding fraud. XX/XX/2023 XXXX XXXX : I received a text message from what appeared to be Wells Fargo Bank. Sending phone number XXXX ; Message stating " Free alerts : Wells Fargo Did you attempt a {$1500.00} purchase at XXXX XXXX? Reply YES /NO/HELP. Don't want fraud text alerts, reply STOP to stop alerts. '' XX/XX/2023 XXXX XXXX : I received a phone call from Wells Fargo Bank identifying himself but I neglected to write down his name. He stated his intent was to obtain information from me to be able to stop this purchase attempt. I was then asked to supply my Social Security number to confirm my identity to which I replied no. Is cunning persistence coerced me into giving the last four digits of my social. He then proceeded to ask for my login and password identity to which I told him NO and I was going to hang up. He persisted in saying I was going to lose this {$1500.00} unless I cooperated to help him stop it. I then told him I was going to hang up and call him on a Wells Fargo line. XXXX XXXX : He then sent me a text from XXXX stating " XXXX XXXX : XXXX Is your temporary username. If you didn't submit this request, contact us at XXXX. Message and data rates apply. Reply with old username for deactivation. '' I ignored this hung up on the man on the phone and immediately called Wells Fargo customer service XXXX. Wells Fargo customer service agent, XXXX, stated there was no such call and that I was wise not give out information to call him to get to the bottom of this. XXXX informed me there was no {$1500.00} charge attempt, However, While on this conversation with XXXX, he stated there is a new wire request of {$25000.00}. to which I replied, that is not me. XXXX said he'll freeze the account and that he can close the account and open a new account over the phone with me or if I prefer, I could go into my local branch to do it. I told him, being unsure who I'm speaking to, I will do it at the branch. XXXX XXXX : Wells Fargo XXXX XXXX XXXX banker XXXX XXXX ( XXXX ), Assisted me with completing a loss/theft Confirmation notice and closed my account and opened a new one. At this point, the old and the new account reflect a pending {$25000.00} wire. XXXX said that will remain like this until they finish the investigation. XX/XX/2023 : I received a letter from Wells Fargo Claims Assistance Center/AHC Check Fraud . Although this letter was dated XX/XX/2023, I did not receive it until XX/XX/XXXX. Within the text of the letter it miss-identifies my complaint date as XX/XX/XXXX. The letter then proceeds to state they have determined the transaction was performed by me, or someone that I know. In my opinion this misidentified " Complaint date '', is Wells Fargo buying time to state that I didn't contact them soon enough to stop the wire. However, my paperwork identifies my communication with them in the early morning to which they state the wire had just been requested. Wells Fargo dropped the ball and did not stop the wire from going out. and is now refusing to assist with this fraudulent {$25000.00} wire. Within the text of the letter, it identifies a phone number to contact if I have any questions at XXXX. XXXX XXXX : I placed a call to the Wells Fargo claims assistance center ACH/check fraud department at XXXX, as instructed in their letter. I spoke with XXXX 's assistant. Claims assistant ( Sounded to me more like a claims adjuster from insurance company ). After a heated 35 minute conversation with XXXX, I was informed there was nothing they could do and I am out the {$25000.00}. XXXX acted as though {$25000.00} was nothing, and that I should just swallow the loss and move on. I insisted on speaking to a supervisor to which he informed me there is no one to speak to, He said he would escalate the complaint up the chain of command. XX/XX/2023 XXXX XXXX : I again called Wells Fargo customer service support at XXXX. I spoke with XXXX, who was sympathetic and as helpful as she could be. XXXX transferred me to XXXX who was equally sympathetic. My conversation with XXXX was approximately 30 minutes with him, note taking and attempting to get some answers. XXXX then said he would transfer me to someone who can help and gave me the same number which I called and ended up with him. XXXX then proceeded said he would escalate the complaint and said I should hear something within 24-48 hours. XX/XX/2023 XXXX XXXX : I received a call from a manager who was difficult to understand. I asked for her name multiple times to which I believe upset her. I think her name was XXXX. She was very rude and sounded put off that she had to call me to tell me that " I screwed up ''. She suggested I gave my information either on purpose or inadvertently allowing someone else to request this wire. In attempting to keep my cool, I calmly stated " then why would I contact them within minutes of the knowledge of this pending wire request ''. She then hung up on me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92865
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I contacted Wells Fargo on XX/XX/2023 to report that two transactions I had made on XX/XX/XXXX turned out to be fraudulent. I provided the person I spoke with when I called the details of the claim ; that I had made a purchase that was supposed to be fulfilled within a certain timeframe and it wasn't. Therefore I contacted the sellers customer support through their website and their email, and I didn't get a response for either. There was no sign of tracking or shipping updates, and after further research online, other people were experiencing this as well, so I figured out I had gotten scammed. I also mentioned that on the website, both orders say unfulfilled on their part. The amount of money for both transactions was, ( {$710.00} & {$390.00} ). The person I spoke with, informed me that the information I provided was sufficient to file the claim and get it investigated. I thanked him for his help and asked him if I should also file a police report or submit anything else. He said nothing else was needed for the claim to be processed. So I continued on with my business. Since I didn't receive my money until 6 days after, within those 6 days I was calling the Wells Fargo XXXX number three separate times trying to get a status update or anything but I was not able to reach them any of these times, after being on hold for around XXXX minutes each time. As I do every week, I also went in physically to the bank to make my weekly cash deposits, every time I asked the teller to provide me with a status on the case they told me there were no updates they could give me. Today, I received a letter from Wells Fargo claiming that they are going to charge my account for that money, since they could not get my " side of the story '' or evidence to finish their investigation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90250
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In " response '' to previous complaints, WF now claims it has no record of me being the administrator of the estate which is the mortgagor. If that is the case surely WF broke multiple laws by allowing me to manage the mortgage, including initiating Covid payment forbearance. Status as successor in interest does not provide any rights to administer the loan. WF was advised of my status of XXXX XXXX. It was also advised - repeatedly - that the previous executrix had been removed, after it became apparent correspondence was still being directed to her. At the time WF representatives claimed they had no record of the prior executrix still being on the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19468
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A