Date Received: 2023-06-21
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I opened a Wells Fargo Saving Account on XX/XX/23 with a {$520.00} bonus attached to it. I had over {$25000.00} by day 30 of account opening and also over {$25000.00} on day 90 since account opened as instructed by the banker and bank bonus requirements. I had a friend open the exact same bonus on the same day and they have received the bonus on XX/XX/23 and my account has not been credited the {$520.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91776
Submitted Via: Web
Date Sent: 2023-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-21
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: In XXXX I received an auto loan from Wells Fargo in which they mishandled the payments I was making and not reporting to the credit bureaus from XX/XX/XXXX - XX/XX/XXXX. Also, they gave me a XXXX XXXX XXXX that had multiple recalls due to a number of serious problems such as engine stall, under hood fires, and overheating due to oil consumption, as well as abnormal sounds coming from the engine. While Im possession of the vehicle, I was in an accident due to one of the recalls ; vehicle stopped ( engine stalling ) while overheating and was then hit by another driver who failed to look towards my direction. Also Wells Fargo illegally repossessed my car after I agreed to allow a dealership to diagnose my car due to an extended warranty that I was unaware of. The event happened on XX/XX/XXXX. I never saw my car since
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 46324
Submitted Via: Web
Date Sent: 2023-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Hello, I really hope you can help me and my business. Wells Fargo owes my company over {$500000.00}. Yes, {$500000.00} and they refuse to correct their mistake. It all started XX/XX/XXXX when I noticed a {$27000.00} ach that was taken out fraudulently. I called the bank immediately and I thought it was taken care of but it didn't get to the right department so I went in on the XXXX of XXXX and talked with a banker for quite some time. The banker did a stop payment on the merchant. I asked if there's anything else I could do to make sure this doesn't happen again and she said doing a stop payment on ANY transaction for {$27000.00} would definitely fix the problem. I left the bank feeling good about the solution. I double checked my Wells Fargo online account and did see the stop payment for the merchant and ANY transaction for {$27000.00}. All was okay. On XX/XX/XXXX I discovered several individual transactions for {$27000.00} on dates starting from the XXXX. I couldn't believe it and I know I didn't miss ANY of them because I check my bank account over 10 times a day. So somehow Wells Fargo had them flagged or hidden from me or they were stuck in pending and all showed up on the XXXX. I noticed this around XXXX XXXX and didn't know what to do because i couldn't make it to the bank before they closed so I called immediately and explained the situation and was transferred to the correct department. This was the most terrible phone call I have ever had. The woman told me she didn't see ANY transaction on my account for {$27000.00} and repeated herself over and over and started to get really upset with me. I don't know if it was the end of her shift or if she actually didn't see the transactions but that call was the worst experience i've ever had. Over {$200000.00} was taken out of my account and I had Wells Fargo pretty much tell me I was lying. I hung up with her because she couldn't do anything but repeat herself. I immediately called again. I was transferred to that same department and was told they were gone for the day. I tried calling at least 20 times to get a hold of someone that could help and no answer. It was a Friday so I had to wait the entire weekend to talk to that department. I own a small Business and sometimes a small amount like a couple thousand missing could really be devastating. I have over {$200000.00} gone. I called the bank as soon as they opened and went to a Wells Fargo branch at the same time. Over 10 hours on the phone or in person with a banker that day not one of the 30 people that I talked to could help me. Not one person said that I had a stop payment on ANY transaction for {$27000.00}. They did see the stop payment for the merchant but not a stop payment for ANY transaction for {$27000.00} The merchant changed there name but did the same amount of {$27000.00} each time. I was ready to give up. I lost employees because I couldn't pay them. I lost a large amount of business because I was either on the phone or in person at a branch. I spent over 100 hours that week trying to get somewhere. Then after all of that they explained that I didn't do a stop payment on that merchant and I waited to long to call or notify Wells Fargo in the Fraudulent transactions. They said that I notified them on that following Monday but that is definitely false. I 100 % called on Friday the XXXX right after the transactions showed up in my account. The one person that really threw me off told me if I click on the name of the merchant I would see its the same name as the previous stop payment. I couldn't believe it. I was told I notified Wells Fargo too late and it was a different merchant and those are the reasons they can't give me my money back and they closed the case. Both of those statements are inaccurate and I am aware that Wells Fargo records phone calls and can easily go back to hear me stating ALL of this. I was transferred to a different department once again and they reopened the case and then told me i waited too long to notify them. I'm easily out over {$500000.00} by now because of this and I will not stop until I reach a solution. I have almost 20 employees and they have been paid on XX/XX/XXXX like they were supposed to. I have lost employees because I couldn't pay them on time and have other upset employees that live paycheck to paycheck and this has really hurt them. They now have a bad taste for the business and I strive daily for that not to happen. There is so much more to this situation but this should get the point across
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 806XX
Submitted Via: Web
Date Sent: 2023-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-21
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX I had a hacker take control of my phone to get my XXXX back. He got into my Wells Fargo account and transferred funds through an app called uphold to himself. I never authorized any payment. The hacker used my identity to make the transactions and he told me they were codes to block external locations of a hacker in my phone. I reported this to Wells Fargo immediately. They told me as soon as the funds were posted they would issue me a refund. When the funds were posted I contacted them and they told me that they could not issue a refund because I made those transactions. I got escalated to a higher department and they then told me that wasn't true and I would get my money back. I called to check on my claim yesterday and they told me it was denied. I submitted my evidence that I didn't make the transactions as well as provided them with my police report and they told me since I had that much evidence I would receive a refund. Today I called to check on my claim and they said it was denied and would not be reopened because I made those transactions and there was nothing they could do. The amount was XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 805XX
Submitted Via: Web
Date Sent: 2023-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-21
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: When my online Wells Fargo Visa business account showed a balance due of {$0.00} for XXXX, 2023, I assumed I had made my payment, as I do- in full - every month. However, when I went to reconcile my account, I realized I had not made the XXXX payment. When I contacted the bank, I was told that a refund of {$75.00} ( for a product I returned to XXXX ) had been applied as a payment. Since the refund exceeded the minimum payment due of {$41.00}, WFB showed my account as having {$0.00} due. As a result, I did not make the full payment, which will result in interest charges on the remaining balance of {$2000.00} moving forward. I contacted WFB and was told that I would have to wait until my next closing statement to see any interest charged to my account. That interest rate is 15.24 %. A refund is normally applied as a credit to a credit card account, not as a payment. That is, of course, unless the bank has figured out a way to " inadvertently '' make a mistake that fraudulently increases interest earnings on credit cards. I seriously doubt this is a one-off mistake. Therefore, I think it would be prudent to ask WFB when this practice was begun and how many times customers have had refunds applied as payments, rather than simple credits, resulting in interest charges on the balance due.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92860
Submitted Via: Web
Date Sent: 2023-06-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-21
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: I was 2 payments behind. After several denied attempts to make payment arrangements, I sent a direct same day money order to Wells Fargo and caught the payment up to date. Later that same day, after they confirmed receiving my payment ; they came to my place of employment and repossed my car. I had to pay expensive fees to get the car back and was never compensated for the costs. I have since paid off the car.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SD
Zip: 570XX
Submitted Via: Web
Date Sent: 2023-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-21
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Saying I have less money then what I had taking money out of my account workout my authorization
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 935XX
Submitted Via: Web
Date Sent: 2023-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-21
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I opened my Savings account on XX/XX/23 with a {$520.00} bonus attached in branch. I deposited a total of $ XXXX within 30 days of account opening and had a balance of $ XXXX on the 90th day since account opening, doing everything needed for the bonus. A friend of mine opened the same promotion saving account on the same day and has received their {$520.00} bonus on XX/XX/23 but I do not have anything pending.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91776
Submitted Via: Web
Date Sent: 2023-06-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-21
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I was incarcerated from XX/XX/XXXX, XXXX XXXX, XXXX. My former roommate burglarized my home and stole my truck with my wallet and cell phone being amongst contents stolen. It gave access to my bank account. I filed a dispute with Wells Fargo on XX/XX/2023 for all transactions during my incarceration. When the dispute was filed I was told I would need to be willing to cooperate with the institution 's investigation as well as be willing to pursue criminal charges if necessary. I filed a police report in both XXXX XXXX and XXXX XXXX. There were also two reports made while I was incarcerated regarding the burglary of my home and theft of my vehicle. I was also informed it could take up to ten business days to receive the funds in my account. I called Wells Fargo on the 10th day and received news of the claim being denied. The representative stated the denial was due to the large amount of transactions involved in the dispute, the fact I knew the suspects, and that I would need to reach out to the individual merchants. I spoke with the claims department where I was told I would receive a call from a manager within 48hours, after requesting to speak with a supervisor. My mortgage is now 20 days late. I have a negative balance. I can not get an explanation from Wells Fargo regarding questions asking why my account activity didn't freeze the account. I have spoken with several merchants regarding the fraudulent charges, but have been informed the bank must handle it. In 17 years, I haven't had a single dispute with Wells Fargo. It is imperative this money be returned so I am able to pay my financial obligations before anymore late fees accrue. I have not had XXXX single call from Wells Fargo. All interactions have been initiated by myself. The call within 48 hours was not received. The employees investigating my claim did not seek any additional information. My former roommate is currently incarcerated in XXXX XXXX, GA. I am at a loss in the situation and was advised to contact the CFPB to attempt a resolution. It is impossible for me to have made these transaction during confinement. A total of four police reports have been filed with law enforcement. Paying my mortgage is a tip priority, and I am frustrated beyond words at the bank 's unwillingness to accurately investigate my claim. I made a police report and filed a dispute the same day I was released.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30809
Submitted Via: Web
Date Sent: 2023-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-21
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Wells Fargo is reporting that I am currently late every month on an account that they wrote off in 2019 as cancelled debt. They issued me a 1099-C that I had to include on my taxes. I am not currently late for any payments because the account is closed and should be reporting a zero balance. According to the law once a company has issued a 1099c for the debt, The debt is reported as canceled and you no longer have to make payments on it. It is not being reported this way because they are reporting as if I have missed another payment each month and keep updating my balance. It is being included in my credit score calculation incorrectly as well. Both XXXX and XXXX are reporting this account incorrectly despite several dispute requests.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 712XX
Submitted Via: Web
Date Sent: 2023-06-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A