Date Received: 2023-07-06
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Wells Fargo Busness When I checked my account on XX/XX/2023 it was closed. I called and was told that they could not tell me why it was closed but I should receive a letter. I stated that I had not yet received it and they stated that I will be receiving it soon. I received the letter the following day and it vaguely stated that it had been closed after a review but no details as to why. I have called the bank and gotten the run-around and nobody can seem to tell me why it was closed. I have not been late on payments and am very confused!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 843XX
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-05
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I am respectfully responding to the latest email from Wells Fargo Bank dated XX/XX/XXXX @ XXXX XXXX. This is a continued Retaliation and Discrimination from Wells Fargo Bank to my family. I have already contacted President Joe Biden and Members of the Senate and Congress regarding this important matter. It is very disappointing that Wells Fargo Bank has closed my Work out loan modification several times since about XX/XX/XXXX till the present.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94080
Submitted Via: Web
Date Sent: 2023-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-05
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I have been charged so many fees by Wells Fargo over the last few years its unbelievable
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 360XX
Submitted Via: Web
Date Sent: 2023-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-05
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I had a checking and savings account open with Wells Fargo somewhere between XXXX and XXXX and somehow I ended up owing almost {$300.00} to Wells Fargo for overdraft fees and now no bank will open me an account and the last 10 years. Every week when I was getting paid my paycheck was being deposited into my Wells Fargo account and I don't know how I came to all these fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33130
Submitted Via: Web
Date Sent: 2023-07-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-05
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Wells Fargo allowed someone to open a savings account without my knowledge or consent and withdraw {$26000.00} roughly in XXXX backpay from the savings accounts then close the account, leaving me XXXX less. Wells Fargo sent me a letter stating they are not liable for returning the federal money to me because they either emailed me or mailed me a letter welcoming me to the savings account. I never received any information about a savings account and Id appreciate my XXXX backpack back. Please help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19007
Submitted Via: Web
Date Sent: 2023-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-05
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I Contacted the bank a few months back about a debit transaction for an unauthorized amount over XXXX for a Jewelry Store. I don't even wear jewelry!!!! The name of the Merchant was XXXX XXXX or something of that sort. I asked that the bank investigate this and return my funs. The bank once again after all the negative press this bank gets for fraud and scams did not resolve the issue. Basically Told me I was the one who authorized this and I did not. I asked what were the determining factors and the rep started to stutter and of course made up a lie that they would send the details of the decision in the mail. At this point I want my money back from this joke of a bank. Ive been a customer since XX/XX/2009 and have over XXXX sitting in that account plus more at another institution. Im going to blast this bank all over the net and make sure people know not to do business with them and that their money is not safe here. The bank closed and reissued the card for fraud. But won't charge back my funds, this is crazy.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 755XX
Submitted Via: Web
Date Sent: 2023-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-04
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I have multiple reoccuring charges from XXXX ranging from {$88.00} to {$120.00}, dating all the way back to XXXX, i disputed this with wells fargo and they denied it, they clearly didnt do their research because that was not me. They never once called or emailed me on regards to the case. They just closed it randomly, this is fraud on their part
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33175
Submitted Via: Web
Date Sent: 2023-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-04
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I was attempting to purchase a home and I realize I had damages on my credit report according to the 15 USC 1681 LAW there should not be any damages on my report because that is defamation to my character.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30094
Submitted Via: Web
Date Sent: 2023-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-04
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: On XXXX I had received a 30 Day Late Payment, due to unemployment. I have a job now that was better than my previous job and I get paid more. I came to an agreement with Wells Fargo when I spoke to one of their representatives that they are willing to remove my 30 Day Late Payment on my credit report for all 3 bureaus. XXXX already got this remark removed off my credit report. We just need XXXX and XXXX to remove the 30 day late payment off my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33172
Submitted Via: Web
Date Sent: 2023-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-04
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I was charged fees, overdraft fees and miscellaneous fee with Wells Fargo. I called to negotiate and they said no and closed my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 464XX
Submitted Via: Web
Date Sent: 2023-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A