Date Received: 2023-07-24
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: This issue is with Wells Fargo..our car got repossessed and we had 21 days to pay the payment they wanted to get it reinstated well we paid it in the 21st day which is today the Monday XX/XX/XXXX. They said on phone it had been moved to an auction house XXXX hrs away from where it was supposed to be stored. Now they are telling us it's gon na take 10 days before car can be relocated back for us to pick up. They didn't give us any notification that they were moving it or give us any chance it time to pick up our personal belongings out if it ... which by law I believe they are supposed to do within three days after picking it up. So also now I spoke with bank on phone and they still say it's gon na take XXXX days to retrieve the car or I can make appt with auction place to pick it up myself. Well I obviously dont have a vehicle to pick it up right?! And they are also saying another payment is due at end of XXXX well I don't even have my car in my possession due to them sending it off before grace period was up o feel as if I don't have to pay that said payment because car will not be in my possession on says dates payment us owed. What can I do? Plz help I feel like I'm getting worked over here by this bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 625XX
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: This account does not belong to me the social security number is not mine this a fraudulent account thats being reported to XXXX under my name and different social fraudulently I have reached out to XXXX as well as debtors both have not corrected this fraudulent information for account WF/XXXX XXXX that begins or ends with XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60620
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I am a XXXX XXXX XXXX. The insurance proceeds for my total loss totaled approximately XXXX XXXX over the mortgage owed to Wells Fargo for mortgage. After being lied to for almost 3 years about being able to re-build I decided to pay off Wells Fargo. I had to send 4 checks, total approximately {$200000.00} over mortgage pay off. 2 checks were stale and I had to get ca.fair plan insurance co. To replace those checks. Wells Fargo acknowledged receiving the new fresh checks, said they would be sending me {$180000.00} in the mail within 10 days. They did not. Now they dont know where my money is. They are a bank! They had the completely updated checks on XXXX XXXX. They were going to research it and get back to me by XX/XX/XXXX. Now I just got another fed ex letter saying they needed until XX/XX/2023. This has delayed my ability to rebuild. I am XXXX XXXX XXXX with a XXXX XXXX and we are living in temporary housing on our burned out property. The temp permit from county could run out and well be homeless all because Wells Fargo lost my money. Wells Fargo made over XXXX off interest with my mortgage. I was never one day late in payments. If I over draw my account by XXXX dollars I get 10 phone calls, emails and a hefty fine but they can steal my entire insurance amount for my burned house total loss to XXXX XXXX? They are violation page 6, line 16 of their deferred prosecution agreement for the XXXX XXXX civil case so CEOs should be going to jail for breach of this agreement. This is fraud. Their entire system give it another case number with an executive office case specialist ( with no last name ) and XXXX XXXX down the road, all while they research where they stashed your stolen funds. It is set up to defraud and in fact is defrauding me. Please help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95060
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: This account does not belong to me the social security number is not mine this a fraudulent account thats being reported to transunion under my name and different social fraudulently I have reached out to transunion as well as debtors both have not corrected this fraudulent information for account WF/Bobs discount that begins or ends with XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60620
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023 at XXXX am, I received a text message from a number : XXXX ( XXXX ) XXXX that stated " Wells Fargo Bank : Did you attempt a transaction for {$3500.00} XXXX Reply Yes or No. Reply HELP for help or STOP. Data & Msg rates may apply. '' I replied NO and shortly received another message stating " Wells fargo Bank Fraud Department : Due to The ( No ) Response, A Representative will be contacting you shortly. Msg & Data rates may apply. I immediately called Wells Fargo Customer Service ( XXXX ) and during the phone call, I received an incoming call from the same Wells Fargo Customer Service number ( XXXX ) ; I hung up the first call and proceeded with the second call ; I was told that I was talking to a representative named XXXX XXXX who was going to help me get my money back. During the conversation, he already had my card information and was explaining to me the process of how the {$3500.00} was going to be refunded. XXXX minutes later into the call, he transferred the line to another number ( XXXX ) while I was being put on hold from the first call. He then instructed me to go through my Wells Fargo XXXX banking app and add the recipient named XXXX XXXX ; he stated XXXX XXXX works for the XXXX XXXX Department and will be returning the {$3500.00} back into my checking account. Before the transaction, he brought up my debit card number to make sure that was the card that was being used. He repeated the first XXXX numbers on my debit card and then asked me to repeat the rest of the numbers. After exchanging the debit card information he then instructed me to send {$3400.00} to XXXX XXXX with the number ( XXXX ) through XXXX. After the transaction, the representative XXXX told me my account will be on hold and I will be receiving a new debit card in the mail. The conversation ended with XXXX stating I will be receiving a call from Wells Fargo Customer Service about the update on my account. The official call ended at XXXX XXXX. At XXXX XXXX, I called Wells Fargo Customer Service to see any update on my account; finding out there was no call recording the scam incident. I then had to file a debit fraud claim through the Wells Fargo fraud department explaining the incident. On XX/XX/2023, I received my fraud claim letter from Wells Fargo stating the case is closed because I made and approved the XXXX transaction to XXXX XXXX ; Wells Fargo Fraud Department stated they contacted XXXX for the refund. However, XXXX declined the refund because their policy stated they dont cover buyers protection. After contacting a Wells Fargo management branch, I was told to file a police report. On, XX/XX/2023, I reopened my case again to send the police report. However, my police report was put on hold because only the Wells Fargo Fraud Department could request the report instead of me submitting it to them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60616
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I closed all my accounts with Wells Fargo due to inability to reach my advisor to execute trades and very poor/ non existence customer service located in foreign countries and suffered losses as a result. Wells Fargo charged fees to close my accounts as follows : XXXX ( {$120.00} ), XXXX ( {$120.00} ), XXXX ( {$95.00} ), XXXX ( {$95.00} ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: This concerns the Wells Fargo Class Action Settlement. We believe that Wells Fargo padded are existing second mortgage/HELOC by XXXX. We had them investigate and they could not explain where the amount originated. We have since refinanced and had to pay Wells Fargo that additional phantom balance. We believe that Wells Fargo took advantage of us during the 2008 re-modification era.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91016
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-25
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: Subject : Concerns Regarding Forged Signatures and Improper Vehicle Repossession. In Violation Of : 15 U.S. Code 6802, 15 U.S. Code 1692f, 15 U.S. Code 1605, 15 U.S. Code 6821 I hope this message finds you well. I am writing to address a serious matter involving my recent dealings with Wells Fargo and the dealership. I believe it is crucial to bring to your attention the issues I have encountered throughout this process. In XXXX, I made a formal request to Wells Fargo to provide me with all correspondence they received from the dealership. Subsequently, upon receiving the contract, I discovered that several of my signatures had been forged on various documents, including the Gap waiver form and the contract itself. This discovery was deeply troubling and raised serious concerns about the integrity of the transaction. Immediately after notifying Wells Fargo about the fraudulent signatures on the contract, I experienced a concerning response from their representatives. Instead of addressing the matter transparently and rectifying the situation, it appeared that they attempted to conceal the associated paperwork. Moreover, despite being informed of the forgery, Wells Fargo denied any involvement in any wrongdoing and has displayed a lack of initiative in resolving this issue. Furthermore, it is imperative to highlight that due to the forged signatures on the contract, Wells Fargo did not have a legitimate security interest in the vehicle in question. Despite this fact, the financial institution proceeded to illegally repossess my car, causing me considerable distress and inconvenience. Regrettably, I felt compelled to make payments under duress, as Wells Fargo remained unresponsive to my plea for resolution and continued to withhold any remedial action. This situation has left me feeling unfairly treated and burdened by the financial implications of their actions. As a valued customer, I had expected a higher standard of ethics and accountability from Wells Fargo. However, the manner in which this matter has been handled thus far has left me deeply disappointed and concerned about the bank 's commitment to addressing such issues responsibly. In light of the gravity of these circumstances, I kindly request a thorough investigation into the matter. I implore Wells Fargo to take immediate action to rectify the forged signatures, address the illegitimate vehicle repossession, and ensure that a proper resolution is reached in a timely and satisfactory manner. I appreciate your prompt attention to this matter and expect to receive a response from the appropriate department at Wells Fargo as soon as possible. If necessary, I am willing to provide any additional information or documentation to support the investigation. Thank you for your understanding and assistance in resolving this distressing situation. I look forward to a prompt resolution that upholds the principles of honesty and fairness that I believe Wells Fargo should embody. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10314
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I, XXXX XXXX XXXX, has actively began to file a Formal Complaint against Wells Fargo XXXX XXXX Department. Attached is all supporting documentation to support this formal complaint. On XXXX XX/XX/XXXX I, XXXX XXXX XXXX called my primary bank, XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX, NH XXXX to make a bank-to-bank wire to XXXX of your clients of your bank, Service beneficiary, XXXX XXXX XXXX XXXX Wells Fargo XXXX XXXX XXXX XXXX XXXX. XXXX XX/XX/XXXX XXXX contacted XXXX XXXX XXXX XXXX for a XXXX XXXX XXXX XXXX XX/XX/XXXX I received a receipt of this bank wire transaction ( see attached enclosure ) XXXX XX/XX/XXXX I reached out to XXXX beneficiary, XXXX XXXX and they stated, they never received the wire. XXXX XX/XX/XXXX I reached out to XXXX XXXX XXXX and Wells Fargo. XXXX XX/XX/XXXX I requested a recall from XXXX, not an amendment, which Wells Fargo claims. XXXX XX/XX/XXXX I went to Wells Fargo as instructed by Service FCU XXXX XX/XX/XXXX I met with XXXX XXXX, XXXX XXXX XXXX XXXX ID XXXX XXXX XX/XX/XXXX XXXX, Wells Fargo XXXX XXXX contacted your wire department, and they located my missing funds of XXXX. They both assured me it would take approximately two ( 2 ) Business days to recall my funds and have it sent back to my checking account. At the end of this meeting, the XXXX XXXX XXXX, on the call as well, it was determined Wells Fargo would indeed return my {$860.00}. XXXX XX/XX/XXXX both banks played the blame game and still no return of my funds. XXXX : As of XXXX XX/XX/2023, no one has contacted me and Wells Fargo is holding my money. I am a non-member. I was a member of your bank throughout my XXXX military career and decided after constant hidden fees and poor service to close all Wells Fargo accounts . Not exactly sure why you are still holding on to my money after it was clearly established on XXXX XXXX that you would return the funds to XXXX XXXX XXXX to my checking account. The funds never should have been accepted due to wrong service beneficiary and wrong account number. Assuming there are systems in place to prevent these types of errors. There is clearly enough incompetence displayed all around this scenario. I will now have to contact my attorney, which will of course cost more and inform the public community via local news channels to publicize your organizations lack of customer service and care. I can only XXXX how many other elderly and other disadvantaged people this has happened to and they did not know how to go about retrieving their funds, which clearly should never have been deposited in the first place. I hope we can resolve this matter and return my funds without incident or friction. This letter serves as a formal complaint against Wells Fargo , Wire Department due to incompetency and the delay of recalling my funds. P.S. This is clearly an example of SARBANES-OXLEY, consumer getting frauded by the bank. Respectfully,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20744
Submitted Via: Web
Date Sent: 2023-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Yesterday on XX/XX/XXXX, I wanted to purchase a XXXX XXXX XXXX from XXXX XXXX and saw a seller that had it, her name was XXXX XXXX, i decided to message her and tell her to send me additional photos and she did but when i asked her to show more she decided to not and call me rude things such as who does this and why do you need proof as I have the item already? However after that she blocked me and refused to give me money after I made the transaction through XXXX. I have already contacted XXXX but they are not cooperating with me. The purchase amount was {$38.00} through friends and family. The seller was eventually a scammer who I knew nothing about until I saw today about a post on her. Please do help, this amount of money is not a joke to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30045
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A