Date Received: 2023-07-31
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I had applied for a Wells Fargo Bilt credit card XXXX ( around the XXXX ) of this year. I was soon after informed that my application was denied and I very recently received a letter stating the reasons for the denial. I did not agree with the reasons so I called them again and I was told your application would be re-evaluated. Within the next 5-10 min, I received another email saying my application was denied. I happened to get my free annual credit report from XXXX today and was cross-checking the facts in order to check if there's something wrong which might have caused the denial, which wasnt the case. I immediately called Wells Fargo to address this on the XXXX of XXXX, I talked to someone from the customer service team and on further exchange and request, she forwarded me to the escalation team. I talked to them for a good 20 minutes but in vain. I explained how each of the reasons provided in their letter to me wasn't true and did not stand ground and I requested an explanation from them regarding the same. I was repeatedly told that they do not make the application decision and it's XXXX that actually does it and its them whom I should be calling instead of them for any information. I told them that's not how it should work and that XXXX only provides the reports to lenders, based on which each lender makes their own decision but again I was dismissed by saying that they don't handle the decisions and they can not answer my questions. I then called XXXX hoping for some clarity but as expected they said the same thing that I had assumed, they just provide the reports. It should be Wells Fargo that makes these application decisions and that they can't answer my queries for me. Wells Fargo has been absolutely oblivious and have acted in the most unaccountable and unprofessional manner in the way they have behaved with processing my Bilt credit card application. I have good credit and have never defaulted on any payments, I have 4 credit cards and a healthy auto loan as well. I just wanted the Bilt credit card for benefits on rent payments, but this has been a cumbersome experience and I know for a fact this has happened to other people too. Please advise on how I can get more clarity on the denial of my application where I completely disagree with the reasons provided. I have provided my XXXX credit report as an attachment as well.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92122
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: I had my taxes done by XXXX XXXX XXXX XXXX in XXXX by tax preparer XXXX XXXX on approximately XX/XX/23. I then waited for the refund from both the IRS and state of California to be deposited into my checking account. When the funds did not come in, I went to the IRS website and went to the check my refund site. This site instructed me to check the routing number and account number the funds had been sent to which I did. I immediately discovered that both the routing number and account number were wrong. The routing number was for Well Fargo and my accounts are with XXXX XXXX XXXX. I immediately contacted my tax preparer at XXXX XXXX XXXX XXXX in XXXX. He said, I should not worry about it as there was no way that the money would be deposited into the wrong account as banks had a check and balance system where they check your name and social security number and the funds WOULD NOT be deposited into the wrong account. The bank would catch the error and I would ultimately receive my refund ( up to 8 weeks ) I did contact the Franchise Tax Board myself and was instructed to go to Wells Fargo Bank and give them the account number. I went to my local branch in XXXX CA. The banker told me there was nothing she could do and would not even accept the account number where my funds had gone. Instead she instructed me to go to the police department which I did but there was nothing they could do. On XX/XX/23 I spoke to XXXX at the Franchise Tax Board who instructed me to go to a different branch and speak to a different person which should be the branch manager. I went to the main Wells Fargo office in XXXX CA and was helped by XXXX XXXX who within a few minutes was able to look at the account number I had provided and verified that my direct deposits for refunds by the IRS and Franchise Tax Board had been put into the wrong account. he ultimately was able to provide a telephone number and claim number and said it would take up to 10 business days to resolve. I called to follow up on XX/XX/23. I was told that they had changed the type of complaint it was and that the new complaint began on XX/XX/23 and I was given a new complaint number. I was told it would take up to 10 days from XX/XX/23 for a resolution. I called this morning as I had not yet heard back. I ultimately received a call from XXXX from Wells Fargo claim department who said that Wells Fargo could/would do nothing to help me including asking the person who received my funds in error to return them. She said Wells Fargo had done nothing wrong despite the fact that I was told by multiple people in different agencies that Wells Fargo was supposed to check my name and social security number against the name and social security number of the individual who erroneously received my refund. I labeled this complaint as fraud as I have no way of knowing that the tax preparer at XXXX XXXX XXXX XXXX did not forward my refund to himself, friend or family mameber and the individual who received my funds has not returned them despite the fact that they received a sizable amount of money that they were not expecting. I have also attached a detailed timeline of the events listed here. I would be so appreciative of any assistance you can give me with this as the refunds are sizable and they were earmarked for bills and quarterly taxes. Thank yo for your time and attention. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95476
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Wells Fargo improper use of information
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 36532
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Getting a line of credit
Subissue:
Consumer Complaint: XXXX XXXX, I visited the XXXX Texas Wells Fargo branch to apply for a personal loan. I spoke with a banker named XXXX. She asked for my information, input it into the computer, and immediately told me that I was denied based on a soft credit pull, however, I was discouraged from applying by application to avoid a hard credit pull. I have not yet received the adverse action letter. This is 2 issues of discrimination in violation of Regulation B ; a denial and a discouragement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75165
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-01
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance under the fair credit reporting act this creditor has violated my rights. Under 15 U.S. Code 1666b a creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. I am not a credit repair company, and Im filing this complaint on behalf of myself and no one else, or any company has provided me with any assistance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 489XX
Submitted Via: Web
Date Sent: 2023-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-01
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: I had my credit card with Wells Fargo ever since XX/XX/2023 with a credit limit of {$4500.00}. I destroyed all my credit cards except for this one. I planned a trip recently and to only use this credit card on XX/XX/2023 to XX/XX/2023. This was the only card I had on me. I left out of town and my credit limit was decreased from {$4500.00} to {$2300.00} and my balance on the card was {$2200.00} leaving me with nothing to charge and I couldnt use my card to make reservations with. I called Wells Fargo to figure out what had happened, the first rep said it was strange that it did happen and the second rep said there was nothing they could do and asked me if I could find a family member or friend to loan me money after I expressed to her that I only had Wells Fargo credit card only. This left me in a horrible pickle, as I was XXXX XXXX hours away on my trip to discover this issue. I had to get my credit pulled right then and there to see if l could have for my credit limit back of {$4500.00}, then was told I had to wait 5 to 7 days for a response. Ive been in banking for over 10 years with a great payment history with my creditors and this has never happened to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Trouble during payment process
Subissue:
Consumer Complaint: There are several problems with Wells Fargo Bank ( WFB ), and I will state each as clearly as possible. XXXXWFB opened an escrow account in XXXX which I did not want and asked to have it closed many times, which they have not done. I pay my mortgage by auto pay so it is never late. With homeowners insurance, I was originally told that it didn't matter either way if I pay my own home insurance or if it goes in to my home loan. Seemed innocent enough. However, with WFB making home owners insurance payments, they over charge the home-owner, billing and taking thousands and thousands more than my insurance policy really costs. When I learned of this in XX/XX/XXXX, I called to get answers, and was promised answers along with the FULL escrow transcript requested. None of these things have happened. But month after month, WFB takes what they will from my auto payment method for my home loan. To be clear, this has gone one for 7 months with Zero resolve. WFB has sent letters describing in long paragraphs the number, fees and charges they have made, and none of this answers my questions : *Why is there a " shortage '' if I'm already overpaying? *We see a surplus, not a shortage. My Home insurance is {$12000.00}. WFB took {$19000.00} in XXXX Surplus I paid {$6600.00} XXXX XXXX XXXX stated there was a " shortage '' of {$2700.00} XXXX XXXX WFB stated there was a " shortage '' of {$2900.00} This begs the question, why for the past 3 years at least is WFB claiming a shortage? Why does this go on and on, with no resolve, and how can we clean this up for once and for all? I have called WFB and spoken with 3 main departments ( complaints, executive office, & escalation team ) weekly since XX/XX/XXXX,. My complaint has been assigned 3 different case numbers ; the most current case # XXXX XXXX XXXX XXXX XXXX. None of these folks, WFB employees, have emails, nor can be contacted by email, nor can send an email, so there is no paper trail for the dozens and dozens and dozens of phone calls. Here are the names of a few WFB employees whom I have spoken with about this situation, some only seem to have first names : XXXX, XXXX XXXX, XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX XXXX, XXXX. Etc. All very nice. Nothing has been resolved... for 7 months! Many of these folks are " away from their desk '', or " will call you back soon '' or are on vacation, or their manager will call back, or the team leader will call back, or no one is in the office today, or they left early, on and on and on. The red tape with WFB is remarkable and shameful. I went in person to the XXXX XXXX and met with XXXX XXXX who also was given the run-around, and sent us back to the XXXX number for complaints. WFB doesn't have email apparently, but they do send the same generic letter to me by mail from time to time, just changing the date from time to time, stating they are working on it and it will be resolved in 2 weeks ( the date just keeps changing and this has gone on now for 7 months. All the while they keep helping themselves to my auto payment and increase what they take as they go, and repeatedly make false promises to resolve the case, which remains unresolved. WFB has marched on in XXXX doing exactly the same thing, only now say that there is a shortage of {$16000.00}, after helping themselves to an extra {$6600.00} from XXXX in insurance surplus which I paid through the unwanted escrow account. If I overpaid {$6600.00} in just one year and yet WFB still claims a " shortage '', I need to know what additional monies they have taken on behalf of this home loan, year after year, after year. Enough. I would like the escrow account closed asap. I would like to pay my homeowners insurance directly asap since WFB has severely mismanaged and taken advantage of their bullish power and non-responsive behavior. It appears to be company-wide. I would like to be reimbursed for all monies WFB has over-charged me for during the life of this loan. Repaid in full asap. On one of the many phone calls to the executive office I was informed that WFB has made a " rule '' that they can take extra money to make sure it's enough to cover the insurance. Weird, because when I pay insurance, its a clear bill with a clean amount that is the only amount to pay. It's a simple bill. What is WFB up to here? XXXX. In XXXX during the pandemic they offered to defer mortgage payment until the end of the loan, with no penalties. I accepted this innocently believing it to be helpful, however shortly after accepting this, I learned that this puts my loan in to " Forbearance '', so after 2 months ended WFB 's deferred payment option. I have repeatedly asked for all records ( XXXX on ) of the escrow account on my home loan # XXXX, as well as the records of forbearance associated with this loan. XXXX. WFB collects property insurance payments on top of the unwanted escrow account which seems to cover for " shortages '' which actually are surpluses. In the past 2 years alone here 's what WFB has " collected '' for property insurance : XXXX WFB collected an additional {$4800.00} XXXX WFB collected an additional {$5000.00} I am available to answer any questions at your convenience. Thank you kindly for your valuable assistance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 945XX
Submitted Via: Web
Date Sent: 2023-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: There were more than {$700.00} worth of XXXX transitions that I do not recognize, did not authorize and did not perform on my own. I communicated this to my bank approximately four times and they insist that it was me or my fault. These transactions took place on XX/XX/21 through my Wells fargo account. Despite my pleas the company would not listen to me and I need someone to help me undue the fraud and get my money back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60062
Submitted Via: Web
Date Sent: 2023-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-01
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I mailed a personal check from my Wells Fargo checking account to buy out a leased car from XXXX XXXX XXXX. The check was sent on XX/XX/2023. The check was made out to a business name ( XXXX XXXX XXXX ) in the amount of {$19000.00}. Wells Fargo contacted me on XX/XX/2023 and informed me that they discovered unusual activity on my account that they believed may be unauthorized. After looking into this, I determined that the check was stolen, fraudulently signed, and cashed on XX/XX/2023. I then filed a fraudulent check claim with Wells Fargo on XX/XX/2023. On XX/XX/2023, I received an Affidavit of Check Fraud by mail from Wells Fargo. I completed and submitted this Affidavit on XX/XX/2023 at a local Wells Fargo branch. On XX/XX/2023, I received a letter by mail from Wells Fargo stating that they were working to obtain a refund of my money from the bank that accepted the unauthorized check and that this process may take at least 90 to 120 days. Also, this letter stated that if Wells Fargo does not receive money from the other bank, they would send me copies of documentation related to my claim. This indicates to me that my refund is not guaranteed and is contingent upon Wells Fargo retrieving money from the other bank. I called Wells Fargo multiple times asking them to help get my refund sooner but each time their representatives just reiterated the information from their XX/XX/2023 letter and said there was nothing else they could do. I also filed a complaint with Wells Fargo on XX/XX/2023 about their lack of both transparency and timeliness in addressing this matter. I received an email from them on XX/XX/2023 confirming the receipt of the complaint. Per that email, they were supposed to get back to me within 10 business days. However, on XX/XX/2023, I received another email from them saying that they need more time to complete their research and that they would get back to me by XX/XX/2023. I find the handling of this matter by Wells Fargo absolutely unacceptable. Firstly, they have failed to protect my money from fraud by allowing a criminal to easily steal it. I would have expected Wells Fargo to have much stronger and more proactive controls in place to prevent fraudulent activity, especially as it relates to such a large amount of money. Secondly, I am very disappointed with Wells Fargo 's lack of transparency in communicating the status of my case. Finally, I am extremely frustrated with their complete lack of urgency in providing a refund for my stolen money in a reasonable timeframe ( which should be much shorter than 90-120 days ). I need help with having Wells Fargo refund my stolen money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 189XX
Submitted Via: Web
Date Sent: 2023-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-01
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I purchased sneakers from a seller named XXXX XXXX and I purchased a total of {$9600.00} worth of sneakers. XXXX never shipped my products and the products never arrived. XXXX has shown XXXX movement on all of his tracking. I opened up a claim with wells fargo for the refund and they denied my claim for a refund. Wells fargo called me asking me questions and then sent me a letter denying my claim saying the charge was authorized. I am disputing that i did not get any goods from the seller and feel entitled to a full refund. I paid with a debit card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 17552
Submitted Via: Web
Date Sent: 2023-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A