Date Received: 2023-08-04
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: on XX/XX/21 a wellsfargo atm shorted me and 3 other customers. we all filed claims and today they tell me my claim was closed because the ATM had no shortages for that day. they will not escalate the call
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89102
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I have a car with Wells Fargo Dealer Services. It has been charged off and before the account was closed I received several refund checks due to payment posting issues and funds not due. But I still owe $ XXXX and continue to get refund checks. I have called several times to get this issue resolved but they say I still owe them money. I am not paying them anything else. This need to credited and they need to send me the title for the car.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34748
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: In XX/XX/XXXX I read an article regarding Wells Fargo 's auto loan settlement. I had an auto loan with them that resulted in the vehicle being repossessed in XXXX. In XXXX I had some major medical issues arise with myself & my daughter affecting my income & expenses. I was paying what I could but fell behind on my loan payments. In XXXX of XXXX, I made a payment online which should have brought the account current. However, their records were then showing I was further behind. I called in XXXX of XXXX & tried to work with them after reviewing my statements & payments. I called in & spoke with an employee asking to help identify where the discrepancy was in our records. We reviewed the statements I had on hand and compared to their records. It wasn't matching up. She told me I was 4 months behind even after a payment I recently submitted online. At this time, I asked if I could provide payment information for the amount they were showing as past due. She advised it was around {$600.00} and I had a family friend who offered to help me pay it & bring my account current. I was told they could not accept any payment unless it was the full balance of over {$10000.00}. They told me my options were to sell the car to pay the balance, to obtain a loan with another bank or to trade it in & get a new loan. They also suggested I could ask a family member to loan me the amount to pay it off. I advised no one in my family had that kind of money to hand out. The time frame they gave me was 5 days to find a solution before they were going to put the car up for repo. I was to call them back within that week to advise what I was able to do. I called Wells Fargo back on the date we had specified & told them all that I had done. I asked again if I could make the payment to bring the account current & reinstate the loan. I had the {$600.00} & could bring the account current, but they wouldnt accept that payment or work with me. I also asked to have future payments direct debited from my account to avoid any future discrepancies & they advised there was nothing more they could do & were putting the car up for repo. They told me I could continue working on a solution after the car was up for repo & if I came up with a solution to call them back. I advised I had already done all I could. I asked if I could turn the car into a nearby Wells Fargo to avoid them having to go thru the work to come get it & to save on some of the expenses. The lady told me that it was going to cost the same if I dropped it off or if they came & towed it. Unfortunately, I had to accept there wasnt going to be any compromise at all at this point, so I advised them the car would be in my driveway with the keys in it for them to pick up. I did not drive the car after that call & it sat in my driveway until it was picked up on XX/XX/XXXX. It took approximately 8 months for a tow truck to come pick it up. In XX/XX/XXXX I received a letter stating the vehicle had been sold and my deficiency balance was {$5200.00}. I didn't receive any additional bills, collection notices or phone calls regarding that balance. In XX/XX/XXXX I received a letter stating after a review of my account it was identified they did not provide the required notification when the account became past due. As a result, they enclosed a check for {$270.00} for any costs & any payments after the sale of the vehicle. The amount included {$3.00} as compensation for the time these funds were not available for use. It also stated they were waiving the outstanding balance on the account following repossession of and sale of the vehicle. I called the XXXX XXXX XXXX phone number multiple times in XX/XX/XXXX. I was able to speak to someone on XX/XX/XXXX. He told me they were currently identifying the accounts affected by the settlement. He advised due to the large number of accounts they had to review it could take quite a bit of time. I would receive a letter or phone call advising if my account was affected. I've received no further communication from them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 512XX
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: Not struggling to pay loan, struggling with frauds at Wells Fargo. Illegal Vehicle Repossession. Discovered payments for {$24000.00} auto loan with Wells Fargo Dealer Services " a division of WELLS FARGO BANK , N.A . '' were not being applied. Received notice still owed a little over {$17000.00}. I contacted them and sent copies of all receipts to the address provided. XXXX XXXX XXXX XXXX, CO XXXX via USPS certified mail. Received a letter in response where they stated the account would be updated. The account was not ever updated. I was at XXXX XXXX gym on XX/XX/XXXX XXXX XXXXXXXX. Came outside and my white XXXX XXXX XXXX was gone. Thought stolen until someone in parking lot said a tow truck took it. Had to call around for a ride, that was extremely frustrating. I never received warning, was still waiting for update to the account. " XXXX XXXX : XXXX '' " Repossessed by Wells Fargo XXXX '' I remember using a different number to contact and send receipts : XXXX ( XXXX ) XXXX XXXX is to a company named XXXX XXXX, XXXX which does not have a registered agent and no address in Texas XXXX The XXXX XXXX, # XXXX = XXXX XXXX XXXX XXXX XXXX dba XXXX XXXX is a 3rd party, XXXX manager : " CEO '' XXXX XXXX XXXX was unreasonable. My debit card was left in vehicle, tools, other miscellaneous items I needed. Wasn't able to recover because the tow company requires a release form to be signed, contained words I wasn't familiar with. They would not allow me to check if all my property was inside first. Unwilling to sign and possibly " release '' from liability, counted as a loss. I was not able to get my son for his visit that month. Needed my car, was low on resources from replacing some items.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78617
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: I had a XXXX altima XXXX that was totaled in XXXX and was paid off with wells fargo and never received difference for the gap insurance. And why I am I not part of the lawsuit with wells fargo. Thank you, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 53223
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I hired XXXX XXXX XXXX , XXXX and XXXX XXXX XXXX XXXX, XXXX to represent me in a XXXX XXXX case on XX/XX/XXXX I spoke with XXXX XXXX and XXXX XXXX , I signed a retainer and an advance fee of {$2600.00} in which rates where stated. I asked for a bill to keep track of expenses from the start. No work was done whatsoever, no fillings or drafts, meeting or motions or minute order etc as they had not received or gained access to case file to begin and be able to do so. Then they send me an improper, fraudulent surprise over-billing, and breach of contract. Charging me {$4000.00} with a balance {$1400.00} for not doing anything and also not according to the rates specified in the retainer but double the rates specified price. I fired them immediately thru written email. And they don't want to return my money. They have not provided service and want to steal and defraud me of my hard earned money. I have contacted Wells Fargo Visa credit card dispute service in order to proceed with a charge back. I have submitted all proof and evidence in order to prove the charge was invalid because no service was rendered and should be charged back. I contacted executive office with senior escalation representative XXXX XXXX. There not communicating and ignoring in assisting me with status of dispute, and also are not giving me a fair hearing by disregarding the fact that the merchant has to provide evidence as the burden of proof falls on the merchant. they must provide evidence showing that the dispute charge is valid. They did not provide proof to Wells Fargo they only submitted a letter claiming they did work stating they filed paperwork in the courts which they did not and I submitted proof of that as well and they submitted a bill that they redrafted for the 4th time which I also submitted all their fraudulent bills to Wells Fargo Dispute department. I have tried all available avenues to resolve this matter but both The merchant and Wells Fargo dispute services are not responding, gas lighting me as well as infringing on my rights as a consumer he Fair Credit Billing Act of 1974 and The Electronic Funds Transfer Act of 1978. They must give me a fair hearing as the merchant has not provided or submitted any proof to support their claims and their bill.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90057
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: XX/XX/ Discovered Wells Fargo had created a FAKE account in my name. A returned uncashed check from the County of XXXXXXXX Property Tax unit contained the FAKE account number. XX/XX/ A copy of the check and the letter from the Property Tax Unit was provided to XXXX XXXX at the XXXX XXXX XXXX XXXX Wells Fargo. XXXX said he would forward the information to the bank fraud unit. He said he could not provide any information on the account. XXXX said he could not freeze, lockdown or cancel the account. XXXX said I should file a police report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95825
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Wells Fargo is not a Customer Friendly Bank. I am an older person, and I utilize a tablet for all my online business. As it works best for me. I can not download on my tablet relevant to attachments. I have made Wells Fargo well aware of this through countless phone calls, Emails, letters, and complaints. I have talked to many, many, departments. Yet, I feel out of spite, they continue to send me attachments from the bank, and they answer formal complaints with attachments, when they know that I can not download attachments. They will not honor my requests to mail anything that includes an attachment. I have been dealing with identity theft since XXXX XXXX, which includes 2-3 hours daily of monitoring. And for this reason, I do not want friends and such to download these attachments which seem to always come from Wells Fargo for some STRANGE reason.!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30519
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: This complaint is filed in connection with claim # XXXX which was filed with Wells Fargo bank on XX/XX/XXXX in the amount of {$1500.00} for an item that was purchased and not received ; efforts to resolve with the merchant were previously unsuccessful. The following details support the following : Wells Fargo failed to adequately investigate the dispute filed on XX/XX/XXXX. Wells Fargo failed to provide me notice of the outcome of the XX/XX/XXXX. Wells Fargo reversed a provisional credit in connection with the XX/XX/XXXX claim without sufficient basis. Wells Fargo failed to provide a sufficient basis for denying my claim. Wells Fargo failed to complete its investigation of the XXXX claim within 90 days. In XX/XX/XXXX, I filed a dispute with Wells Fargo bank in the amount of {$1500.00} for a purchase made in XX/XX/XXXX at XXXX XXXX that I did not receive. At that time, Wells Fargo did not ask me to provide any documentation. Per XXXX XXXX policy, I was issued a provisional credit on or around XX/XX/XXXX in the amount of {$1500.00} while Wells Fargo continued to investigate the dispute. I did not receive any correspondence after XX/XX/XXXX regarding the status of my claims ; therefore, it was believed that the claim had resolved in my favor and was closed. Records can confirm that I did not log into my online banking account since that time. On XX/XX/XXXX, I came across a letter from Wells Fargo ; the letter was sent to me in XXXX and confirmed that the dispute had been opened. I called Wells Fargo, out of curiosity, to confirm that status of the dispute and that it had been closed ; I anticipated that Wells Fargo would confirm that the claim had resolved and was now closed. On XX/XX/XXXX, I learned that the provision credit issued to me in XX/XX/XXXX had been reversed in XX/XX/XXXX, over 90 days after the claim was initiated. The representative advised that the merchant provided receipts which evidenced XXXX different sku numbers wherein the first item was purchased and the second exchanged. However, the receipts submitted by the merchant were sufficient, nor do the receipts provide sufficient evidence to warrant denying my claim. It is not disputed that the transaction should have involved an exchange of two items with two different SKU numbers. The impetus of the claim was that I do not have possession of either of the items purchased from XXXX. On XX/XX/XXXX, the Wells Fargo representative information that that based on the outcome of the investigation I had no other recourse and would have to speak with the merchant if I wanted to pursue resolution. However, I already informed the merchant that those efforts were unsuccessful. During the XX/XX/XXXX conversation the representative asked me why I waited so long to call and find out the status of the claim. I explained that I believed it resolved in my favor, I had no reason to call. I came across a letter of Wells Fargo and decided to inquire. There was no basis for her asking that question, it was asked rhetorically and was intended to insinuate that she had suspicions about my claim given that any response that would be offered, would have absolutely no meaningful effect on the claim. Therefore, I requested to speak with a supervisor and was told that the supervisor was on another call and was not available to speak to me. Instead, my call was transferred to a senior representative. I briefly explained the situation to the senior representative. Ironically, the senior representative asked a somewhat similar question in the sense that it served no purpose for the investigationhe inquired, [ Y [ XXXX bought shoes without trying them on first? My response was in fact, yes. The shoes were being purchased as a gift for me sister, therefore I would have had no reason to try them on at that time. As I explained, I communicated with the sale associate via text message after I submitted an instore pick up request for the item in a particular size. The representative responded that the size was available and that the item would be placed on hold for me to pick up in the store. Given that the was nearly 7 months ago, I could not recall if I was required to submit payment in order to put the shoes on hold or if payment would be collected at the store. Initially, I misspoke and said that payment was submitted over the phoneafter recalling correctly, I stated that the shoes were put on hold and I was told that the store would keep the shoes on hold for 24-28 hours before the shoes would be put back. On the day that I visited the store, I contacted the sales associate to confirm that I was on my way to pick up the shoes ; the sales associate confirmed that the shoes would be ready upon my arrival. When I arrived at the store, the shoes were behind the counter in a box. I later decided to exchange the sizes. Given that it was the holiday season, I needed than sooner rather than later. I went to the store, the store did not have my size, they advised it would be quicker to ship the shoes to the store. I agreed, and processed the refund. I was told that the shoes would be delivered to the store and available for pickup within 2 business days. I left the store without any shoesthis is not unusual, it is the same as purchasing an order online, payment is processed, your item gets delivered. When I did not hear from the merchant, I contacted the store. I got the runaround, and never received the shoes. I was told that the shoes were either put back in inventory by accident or they were lost. I never received the shoes that were to be delivered after the exchange. Therefore, I did not receive the item that I purchased and the merchant provided absolutely no evidence to support their opposition of my claim and therefore there was no basis for reversing the temporary credit and finding in favor of the merchant. On XX/XX/XXXX, I was told that my claim was being escalated and that I would be contacted to discuss the claim and my concerns regarding the investigation. I asked if there was a confirmation number or claim number to reference to confirm that this in fact was escalatedI was told no. It has been three business days and I have not received an email or phone call or any further communications.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I want to see what money is owed to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85614
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A