Date Received: 2023-08-17
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: These crooks were sent a Cease and Desist letter through your office as well as the IL Attorney General in XXXX look at my file! This is also a time barred credit card debt that is well over 15 yrs old the statute of limitations for credit card debt in the State of IL is five years so you need to enforce the FDCPA laws on them for trying to collect on it and I am not required to send them anything nor will I be and am sending all to a debt collection attorney to sue them!! They also sent me four copies of this fraud letter in one day more harassment!! If they contact me again I will also be suing them for stalking and harassment!! I want a copy of my complaint forwarded to the FTC and IL Attorney General so they also can go after them!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 628XX
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Wells Fargo Account ( claim number ) XXXX UnAuthorized transaction of {$600.00} was made from my account. The account only had $ XXXX which left the account in overdraft. I flied a claim, they reimbursed the claim only to reverse the transaction. I payed off the Overdraft with my own money and closed the account. I received an email from Wells Fargo XXXX days ago claiming i was to receive what the bank owed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55408
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: This is the second complaint on how my fathers account was closed and still no one can tell me how. My father XXXX XXXX XXXX passed away XXXX XXXX and he had a joint account with his girlfriend XXXX XXXX. I was able to close is personal account as soon as I had the death certificate but not the joint account since XXXX was still alive. But unfortunately she could not take my father off the account with out me since they were not married and she was unable to get his death certificate. So I was willing to go down with her to take him off. But unfortunately she kept putting it off and she had passed away two months later. I was told by Wells Fargo the account can not be closed unless both next of kin were present with both death certificates and IDs since they were not married and there was no Wills or Trust. If no one agreed on who got what we were told we had to take it to court which no one had done. I had been trying to close this account for months and kept getting the run around from the bank. I even had a letter from the bank stating both parties must be present. I was just recently told the account had been closed by XXXX 's son and that was that. When I called the bank they couldn't give me any information over the phone so I went down and was given the run around several times. When I finally was able to talk to a manager they said they don't know why it was closed and since it was closed they would have to have the Estate department call me by XX/XX/2023. Well here it is Thursday XX/XX/2023 with no call no explanation. I need an answer on why this has happened with my fathers account. I am the only living child of my fathers so no one is able to get anything legally but me. There was no one on my fathers account but him and his girlfriend, so with that being said no one can close the account until both next of kin have gone down together and shown ID with both death certificates. I want answers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89015
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: Someone is infiltrated my banking life.they steal of my credit card. I can't use it because wells fargostealsit or lets the fraudster steal it They refuse to credit anything back. I have been locked out of my online banking bg for year and half.. They will not so send me an ATM card I beg for help .I am XXXX with a XXXX and XXXX XXXXthey made me homeless be because they would only give me a XXXX dollars to live on. .ca n't dispute any charges because been locked out
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NM
Zip: 875XX
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-17
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I received an email on XXXX XXXX from Wells Fargo indicating if I opened a new checking account using the link they provided, I would be awarded {$320.00}. I needed to open the account before XX/XX/2023, have a total of {$1000.00} in direct deposits for 90 days, then I was to receive the {$320.00} bonus. I clicked on the link they provided from my email and opened the account on XX/XX/2023. After I opened the account, I noticed the bonus code was not in my paperwork. The bonus code was XXXX. After I noticed the bonus code wasn't there, I immediately called customer service #. They told me to go into the branch and they can add the bonus code. A week later I went into the XXXX CA branch ( XXXX XXXX XXXX, XXXX, CA XXXX ) and they applied the bonus and they said to wait until all the terms of the offer were met, then you would received the {$320.00} bonus. 120 days after I opened the account, I called the customer service department and they indicated the code was not applied when I opened the account. I said, it wasn't my fault your email link did not work properly and I wanted to open a complaint. I opened a complaint and they denied my claim. I asked to speak with a supervisor and they opened another case. Again, they said since the code was not there on the day I opened the account, it was not valid. I reiterated, the email from Wells Fargo indicated the link would auto-apply the code, which it did not. I would like to add, Wells Fargo has some of the worst customer service representatives I have experienced at a bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92604
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I have a Well Fargo Active Cash Credit Car with Well Fargo Bank. I were charged for multiple times for unauthorizes charges from a merchandise that I am not recognize either, I did contact Well Fargo to resolve the problem, they replaced in total more than two card and account during the investigation, end up give me temporary credit for my account. Then, they did send me a letter about calling them back for the report/claim, but the date stated in the letter was in the end of XXXX and post office delivered the letter after the due date that the bank needs me to call back. Turn out, at the end the bank decided to give out a decision on their own, I did tried to made a phone call with Well Fargo banker in XX/XX/2023, the call was taken placed at around XXXX XXXX same day, I were on the phone with multiple banker from their different department, at last I got a chance to speak to a Fraud department agent, he stated that the claim I made was denied, he did open a reconsideration form about the case for me. But when I asked about the chances of them actually accept the claim is not guarantee. Basically, all they said to me was if the claim was not made and I will pay for those unauthorizes charges in total of {$1700.00} with the same merchandise happen at the same day for {$99.00} were charged on my account XXXX times, and XXXX was {$29.00} and XXXX was {$60.00}. The bank, Well Fargo found those charges was authorized by me, which is not true in my option because it happened at the same time even I received a text message alert about those charges, that is how I knew and reported it to the bank. Plus all those charges was from the XXXX XXXX, I lived in XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77075
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I am now in a room in XXXX for XXXX I can be here till XXXX in after noon. I stayed in a room after about XXXX days I just have XXXX with me. There is no electricity in the room for some reason I called XXXX and interacted with a call center woman for about XXXX minutes Wellsfargo should use their power in California to give me back the value of XXXX dollars levied by irs.gov XXXX checking account XXXX. They should levy the ssa.gov and probably even medicare.gov and give the value of money. I repeatedly informed this is a crime by XXXX XXXX XXXX XXXX and whoever survives using them one criminal XXXX has XXXX my mother iniuring me with a large organization of thieves. They have XXXX my mother come up with covid rules and regulations and made lot of money selling mask but I have no money selling my book that each word using having mouth or who can put mask can use as well.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 940XX
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The existence of a derogatory rating on my account is causing me significant concern. I am deeply worried about its potential impact on my credit. It has already resulted in the denial of a recent loan application and an increase in the interest rates on my existing credit accounts. I want to emphasize the severe financial and emotional distress that this negative rating has caused me and will continue to cause until it is resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33625
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: On XX/XX/23, I was contacted by the fraud department at TD Bank who suspected alteration ( name whited out and replaced ) of a payee on a {$11000.00} check deposited there drawn on my account at Wells Fargo. I confirmed a different intended payee and fraud was confirmed. I immediately contact my bank to alert them to the fraud, closed the account and transferred funds to a new account I completed and sent the notarized affidavit at the Wells Fargo branch. Despite that there are no contested facts in this case, I am being told by Wells Fargo that return of my funds may take 4 months subject to an investigation and even then are not assured unless they recover funds from XXXX. As I have satisfied my requirement for immediate notification, I am seeking immediate return of funds to enable me to compete payment to the original payee. I have repeatedly requested same form multiple individuals at Wells Fargo to no avail.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 191XX
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: Starting in XXXX of 2023 my debit card was shared with XXXX app. I use cash app to pay employees that don't have bank accounts. My debit card was charged small amounts that totalled {$17000.00}. I disputed this with my bank because all transactions we're unauthorized. Wells Fargo along with XXXX app have denied my claims. I sent proof that in XXXX I was experiencing sim card issues we're it was believed that my Sim card was compromised. Neither company looked at the evidence I provided and they both denied my claim. My company is out XXXX with no explanation of the reason why it was denied. I'm asking both parties to provide information why the claims have been denied. The amount of money taken from me is unfair. Wells Fargo is suppose to have my back. Cash app had been on the news for months and I'm also apart of the data breach. Please help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28216
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A