Date Received: 2023-08-18
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I was in the process of purchasing a car. The Dealership submitted an application to Wells Fargo for an auto loan. Their interest rate was higher than what I was already preapproved for so I did not use Wells Fargo. Not long after I began receiving savings account statements from Wells Fargo, and I never Personally open the checking account with them. I have personally never had a Wells Fargo account in my life.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43110
Submitted Via: Web
Date Sent: 2023-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: I deposited money from one Wells Fago account into another and it was fraud. I had no idea that this was a scam. I have requested the return of my money as it went from one WellsFargo account to another. the amounts XXXX XXXX, XXXX, XXXX I really feel Wellsfargo can track this money down and get it back as it was in there bank. I hope that you can help me with this situation. Regards, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78130
Submitted Via: Web
Date Sent: 2023-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or about XXXX XXXX through XX/XX/2023, I fell victim to two multi-layered scam operations run by XXXX which involved me making deposits for a total amount of XXXX USD from my Wells Fargo account to fraudulent investment firm.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94578
Submitted Via: Web
Date Sent: 2023-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-18
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: The first week of XXXX, I dropped off the mail in a mailbox outside the XXXX XXXX located at XXXX XXXX XXXX, XXXX XXXX After a couple of weeks, I realized the water company did not receive my payment. I went to the Wells Fargo Bank XXXX XXXX XXXX in XXXX PA to stop payment on the check on XX/XX/2023. On XX/XX/XXXX I got a notification on my telephone for me to verify a check and the amount of {$7100.00}. After viewing this notification, I went straight to the bank to notify them that I did not write this check which was fraudulent. I also reminded them that this check was processed at Wells Fargo as a stop payment on XX/XX/XXXX. A claimed was filed that day and an affidavit form was filled out a few days later. On the Wells Fargo website, it states that claims should be resolved in 10 days or less. However, Wells Fargo branch manager told me the case would be resolved in 90-120 days and there was nothing she can do. I have contacted the claims office numerous times, but they could not tell me anything and it could take up to 4 months. Once I received a copy of the check, I was able to view the front and back of the check which shows the check was altered and the name on the front of the check does not match the signature on the back of the check. It is not acceptable to wait four months for my funds to be returned when Wells Fargo was negligent in processing the check since I stopped the payment processing a month prior to the incident. Also, the teller continued to process the check even though it was clearly altered ; and the payable name does not match the signature on the back of the check. I very upset and can not afford to wait four months for my funds to be returned especially since it is their negligence as to why the check was processed in the first place.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19114
Submitted Via: Web
Date Sent: 2023-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX I was unable to access all of my accounts ( a total of XXXX accounts including Checking, Savings and CD 's ) at Wells Fargo Bank via online banking. My Wells Fargo debit and credit cards were also declined when I tried to use them. I called the XXXX number on the back of both cards and I was told that Wells Fargo had listed me as deceased and had frozen all of my accounts ( Savings, checking, etc. ) and closed my credit card. After many attempts at getting answers, I was told I was listed as dead and needed to go to a Wells Fargo Branch office and fill out a " Proof of Life '' form. My daughter helped me with this and we were able to acquired the form after waiting in the lobby for hours for assistance. Wells Fargo did not have a notary working at their bank and I had to take the form to another financial institution to get the Wells Fargo form notarized stating I was alive. I turned in the form on XX/XX/XXXX. I was told that evening that the form had been turned into the main office. My accounts are supposed to be accessible, however, I have been unable to access them on the online portal. My username does not work, and I am unable to utilize my account information to get into the system to access using forgot my password. My attempts to get help from my local branch have been unsuccessful. All of my transaction accounts were at Wells Fargo and I lost access to all of my funds. I am in the process of opening new accounts elsewhere, but still need assistance at accessing my accounts online and verifying that no other financial harm was done by Wells Fargo 's mistakes. This experience has taken a huge mental toll on myself as well as my family as I am an XXXX XXXX XXXX widow and navigating this has been difficult and has required support from my daughter. Together we have spent days working to resolve this issue with limited success and no support from Wells Fargo.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 559XX
Submitted Via: Web
Date Sent: 2023-08-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-18
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I have reported to Wells Fargo that 5 unauthorized charges were taken out from my account without authorization. They keep saying that unfortunately they will not refund me the 2 out of the 5 transactions that were taking out. I made the claim online and they did not return the full amount. I have decided to close my account because of numerous fraudulent complaints that have been taken from my account and all Wells Fargo has to say is that unfortunately they can't return my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 783XX
Submitted Via: Web
Date Sent: 2023-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-18
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: When my home needed a new heat pump in XX/XX/2021, the contractor I selected offered XXXX months financing@ 9.9 % interest. I did not know where the financing was coming from. After paying Wells Fargo for several months ( $ XXXX on the credit limit of {$17000.00} ) I was made aware that I was eligible for 0 % interest. I research this offer from Wells Fargo, while they took back the monies given to the contractor. I told Wells Fargo on XXXX occasions, if the offer doesn't lower the $ XXXX or lower the origional debt of {$17000.00}, forget it. I'm not interested. I will stick with the origional agreement. Wells Fargo changed the terms of the agreement without deducting the 9.9 % interest all on their own, without my consent.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 228XX
Submitted Via: Web
Date Sent: 2023-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-18
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The existence of a derogatory rating on my account is causing me significant concern. I am deeply worried about its potential impact on my credit. It has already resulted in the denial of a recent loan application and an increase in the interest rates on my existing credit accounts. I want to emphasize the severe financial and emotional distress that this negative rating has caused me and will continue to cause until it is resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33713
Submitted Via: Web
Date Sent: 2023-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-18
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Wells Fargo, credit services department refuses to provide me with my 2 charge-off credit card accounts, ( XXXX XXXX XXXX and XXXX XXXX accounts- XXXX XXXX 1099-C for both credit cards. So, I may file my taxes with the IRS. Wells Fargo is making it very difficult to receive my 1099 forms. I would have to also report them to the IRS so they may reach out to them with the information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-18
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: I called Wells Fargo. I asked why I wasn't notified the promotional interest rate would expire in XXXX. I asked for a refund for XXXX and XXXX interest payments, since I didn't receive a letter in the mail or any notice of when the date was changing. I was told no this was not possible ( only a {$50.00} fee could be given ) Further, my minimum payment jumped from {$100.00} to {$400.00} during this time. I was confused how the payment could jump so significantly. I was told the minimum payment is 1 % of the balance due plus includes any fees & interest. I thought ( per other banks ) the minimum balance due is always a % of the balance. That's a significant jump, and an even harder hole to crawl out of. I have {$600.00} of interest being charged over the course of two months. 30 % interest rate and a payment of 1 % plus interest so {$800.00} due today. My account is {$41.00} dollars over the credit limit again thanks to the {$600.00} in interest. I'm at risk of default, and wells fargo offered no guidance or clear disclosure to ensure I was prepared for the months ahead.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29715
Submitted Via: Web
Date Sent: 2023-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A