Date Received: 2020-07-07
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: I was told this Company would decrease the rate with on time payments. I have made 22 payments on the car and paid over {$6000.00} and my balance has only gone down by {$2000.00} This is predatory lending. I want out of this loan with no damage to my credit.
Company Response:
State: MI
Zip: 48375
Submitted Via: Web
Date Sent: 2020-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-07
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: I obtained two loans through Santander. I was told they would lower the rate after on time payments. They charged me 22 %. I have made roughly 23 payments totaling {$15000.00} and I owe almost as much as I borrowed originally after 23 payments. This predatory lending. I have called and requested supervisors and spoke to XXXX XXXX. She would not reduce the interest.
Company Response:
State: MI
Zip: 48375
Submitted Via: Web
Date Sent: 2020-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-06
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Santander is trying to collect a debt and reporting negative information to my credit report for an account that that been paid in full by XXXX XXXX auto insurance.
Company Response:
State: PA
Zip: 19141
Submitted Via: Web
Date Sent: 2020-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-06
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have an auto loan through Santander Consumer USA. I am currently financing a XXXX XXXX XXXX ( VIN : XXXX ). My account number is XXXX. Last year, I was facing financial hardship. I called Santander in XX/XX/XXXX to inquire if I could have my car loan refinanced at a lower rate. I was told that Santander would not be able to grant this request. In XX/XX/XXXX I was three car payments behind and facing a repossession. On XX/XX/XXXX I made a payment for {$2000.00} to bring my account current. I have been making payments since XX/XX/XXXX. As of XX/XX/XXXX, Santander has my account listed as closed on my XXXX, XXXX, and XXXX credit reports. I called to request that this issue be resolved to reflect my current payments. To date, this action has not taken place. I am asking that my payments be updated from at least the last 90 days. Since XXXX, Santander currently has a class action lawsuit due to allegations that Santander issued unfair auto loans with excessive interest rates and other terms. These loans were allegedly offered to subprime consumers who were highly likely to default on the debts. It is my belief that I am a victim of this unfair practice. In XXXX, I was discharged from bankruptcy and totaled my previous vehicle. I was in need of reliable transportation and I accepted the loan from Santander. I am a resident of Alabama. I inquired with my state 's attorney general office and I was later informed that Alabama is not a participating state in the class action lawsuit. I am lodging a complaint to have Santander update my payment history from at least the past 90 days.
Company Response:
State: AL
Zip: 352XX
Submitted Via: Web
Date Sent: 2020-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-05
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: My husband and I purchased a vehicle in XX/XX/XXXX! After the down-payment, we financed {$23000.00} dollars! We got a 72 month loan whereas after the loan was paid in full, the amount that was supposed to be paid to satisfy the loan was approximately {$43.00}, XXXX which included the finance charge! Maturity date should have been XXXX, instead, we are still paying this loan with a changed maturity date of XX/XX/XXXX and paid well over {$63000.00} dollars! The problem is 1st, Santander Consumer USA has continually changed the Maturity date of this loan, we've made over 100 payments and after questioning them about these over payments the explanation is not understood! We need immediate assistance in this matter! They've continually changed the maturity date prolonging the pay off even though we've always made more than the amount due where as all over payments went to finance charge and or intrest! It appears this loan will never end with them continually every month changing the payoff amount and date! Please help ... XXXX and XXXX XXXX Phone : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Email : XXXX XXXX
Company Response:
State: GA
Zip: 30324
Submitted Via: Web
Date Sent: 2020-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-05
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: 12 YO VEHICLE COMPANY TAKES ADVANTAGE OF WEARY CONSUMERS INCORRECT BALANCE AND PAYMENT INFORMTION IS BEING REPORTED TO THE CREDIT BUREAU EXORBITANT INTEREST RATE INITIALLY CHARGED AND NOT EXPLAINED PAYMENTS NOT BEING APPLIED CORRECTLY TO THE PRINCIPAL OVERCHARGED FOR AUTOMOBILE FRAUDULENT COMPANY PAYMENT IS {$620.00} ( XXXX APLIED TO PRINCIPAL AND {$360.00} TO INTEREST )
Company Response:
State: TX
Zip: 76063
Submitted Via: Web
Date Sent: 2020-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-02
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: Dear who May Concern, I leased the XXXX XXXX XXXX, and I did set up an ACH automatic withdraw from my checking account for three years. Suddenly, the system stopped withdraw my money and reported delinquency to the bureau Agency. My lease was expired in XX/XX/XXXX, and there was a lockdown for a pandemic. That is why I couldn't return the vehicle, and they continuously ask for payment and late fees. I did contract XXXX XXXX few times to remove the delinquency on the bureau, and they responded, " there is nothing I can help, and you have to contact bureau agency, '' ; even though I had to make full payment on XXXX, XXXX and XX/XX/XXXX. I contacted XXXX to dispute, but the result remained the same because XXXX can't contact XXXX XXXX. I couldn't reach the XXXX XXXX credit dispute center either because there is no contact phone number. I had an excellent 800s Fico, and it dropped to 600s because of XXXX XXXX ; they are violating UDAAP-Unfair.
Company Response:
State: CA
Zip: 92801
Submitted Via: Web
Date Sent: 2020-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-02
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I am writing to you today regarding the following account with Santander Bank : Account XXXX, opened date : XX/XX/2017, highest balance : {$13000.00}. My dispute is because they are reporting so many discrepancies across bureaus, they are being negligent and unfair, and they are also committing breach of contract. They have failed to process online payments. These are serious violations to the California Credit Reporting Act. My demand is to get the item off my report. This is affecting my credit, and is also affecting me psychologically. I have prepared all the documentation that Santander may need to investigate my case, so it gets easier for them, and they solve this matter as soon as possible. Please send the documents attached to them. Thank you.
Company Response:
State: CA
Zip: 92058
Submitted Via: Web
Date Sent: 2020-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-02
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I paid off my loan for a XXXX XXXX in XXXX. I am unsure of the exact date I paid off the loan, the loan was through Gateway one lending. Gateway one informed me that they sent a statement that the loan was paid in full, so that I could obtain the title. I never received this statement. I asked for it a second time, in XXXX. I never received it. Then after I moved to oregon, I asked them to send another copy of this as they clearly weren't sending the proof that my loan was paid in full. I asked them to send it by certified mail, they did not. My change of address form was fully filled out, and all of my other mail has successfully been delivered at my new address, with the exception of information from this one specific lender. Then Gateway one was purchased by another bank, Santander. I do not have an account with Santander, I am unable to open an account with Santander, and despite attempting to contact them by phone, I am unable to reach a single human to speak with for the past 2 days. When you navigate their phone service at Santander, it is literally impossible to find the correct combination of options to speak with an actual human body. I highly suggest your organization attempt to navigate their phone tree, this will be highly educational : Their title line is XXXX and their main line is XXXX
Company Response:
State: OR
Zip: 970XX
Submitted Via: Web
Date Sent: 2020-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-02
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: Santander Consumer ( USA ) date of loan XX/XX/2014 balance is {$3000.00}. the car was a total lost. I no longer have possession of this car. They refuse to remove it from my credit report and they have a class action lawsuit that is in place. I have sent them several certified letter request the removal from my report and every six months they do a update, which effecting my score tremendously. I am asking for help with this. Thanks
Company Response:
State: VA
Zip: 232XX
Submitted Via: Web
Date Sent: 2020-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A