Date Received: 2020-11-02
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My name is XXXX XXXX XXXX I have emailed Santander Consumer USA for a closed account on my credit report I have not received a response back to resolve the problem I truly want to fix this problem I am experiencing I have lost everything due to this matter please feel free to email me. XXXX XXXX XXXX XXXX XXXX
Company Response:
State: CA
Zip: 90301
Submitted Via: Web
Date Sent: 2020-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-02
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: I bought my new car this year on XX/XX/2020. the finance manager lied to me about adding GAP later at anytime. I recently had a car accident and my Insurance considered it total loss and I ask their network body shop if its fixable. the employee said its fixable and Im seeing Santander and my insurance rather re sell it at the XXXX XXXX to gain money instead fixing their fixable car, to me it unfair and predatory on their behalf. I lost my job because of their practices with the Insurance. I want the car fixed properly and refinanced with someone else with a lot lower interest and lower monthly payment because their car will be worth less than XXXX. I got another job but Im pretty sure it wont cover the XXXX monthly payment now.
Company Response:
State: CA
Zip: 91767
Submitted Via: Web
Date Sent: 2020-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-01
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: Due to deception the account was under litigation, settlement has been made and I have not heard anything in regards to the payoff of my loan I do fall in the time frame
Company Response:
State: NC
Zip: 28025
Submitted Via: Web
Date Sent: 2020-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-31
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Santander USA sold the loan to a company called XXXX XXXX I settled the account in XXXX when I was informed that both companies were it remove from my credit report.. when I spoke to Santander they told me to provide all information stating that the collection company is no longer reporting I did that the XXXX of XXXX and all they did was remove some remarks..
Company Response:
State: TX
Zip: 78244
Submitted Via: Web
Date Sent: 2020-10-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-30
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: I should have never been approved for financing I was denied over 10 times from other lenders, I had a credit score in the the high XXXX 's or low XXXX 's and I had a ongoing garnishment on my credit reports and collections..I feel i was taking advantage of by Santander and XXXX XXXX XXXX because of my high {$13000.00} downpayment i was never even asked to show proof of employment or income ..I 'm requesting a Loan Forgiveness and Car Title because i can no longer afford this {$920.00} a month payment and high interest rate for a vehicle i should have never been approved for.I demand to know my internal score at the time of my loan i should be included in the settlement compensation.
Company Response:
State: VA
Zip: 24017
Submitted Via: Web
Date Sent: 2020-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-30
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: Credit began on XXXX XXXX Balance {$9200.00} Monthly Payment {$240.00} XXXX XXXX XXXX APR 24 % used vehicle. Three years later Balance is {$7500.00} and they gave a deferment since XXXX until XXXX XXXX, they told me the will continue charging interest rate but they will put them at the end of the Loan because they gave to me an extension. Since XXXX until XXXX they said my monthly payment is going only to the interest, so right now I have paid {$900.00} just only in interest rate. Also I called them in XXXX because I had an accident I was off work and they gave m e an extension but they put a miss-payment mark in my credit report in XX/XX/XXXX. I continue struggling with my financial situation due covid19 but they said they will no help me with another deferment. In three years I have paid {$910000.00} for an used card and I still owe XXXX and my payments are going only to the interest.
Company Response:
State: NC
Zip: 27707
Submitted Via: Web
Date Sent: 2020-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-30
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: During XX/XX/XXXX I reached out to the finance company of my vehicle Santander Consumer USA on XX/XX/XXXX. At that time I was 22 days late on a my XXXX Payment and had just got notice that I would be laid off from my job due to the pandemic. I reached out to Santander to find out my payment options and to request an extension on my payments. At that time I was informed that I was granted an extension on 2 payments and that I would need to sign the documentation that was emailed to me and that no further payments would be required until XX/XX/XXXX. I signed the documents on XX/XX/XXXX and continued to make my payments. I later find out that I was reported late to the credit reporting bureau for a missed payment for the time period in which I was supposed to be covered for the payment extension. At no point in the conversation was did the representative express that I would need to make a payment to prevent the late payment from being reported to the credit reporting agency. This has in turn harmed me and prevented me from being able to obtain housing as I was in the process of purchasing a home. I have reached out to Santander Bank on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX, XXXX. I spoke with XXXX and even though we have a contract stating that no payment is due during that time they have refused to remove the negative reporting to the credit reporting agencies. The practice of stating that you are granting a payment extension and then reporting it to the credit reporting agencies is deceitful. I have notified my lender of the error and requested that they remove the late reporting payment but have not received any resolve in this issue. The fact that they agreed to halt payments and enter into an agreement with me to extend my payments and there fore not require that any payment would be due until XX/XX/XXXX but still report a payment as being late for XXXX. The CARES Acts credit reporting protections continue to apply to the time period covered by an accommodation after the accommodation ends. If payments were not required or the consumer met the accommodations payment requirements, a furnisher can not report a consumer who was reported as current pursuant to the CARES Act as delinquent based on the time period covered by the accommodation after the accommodation ends. Also, a furnisher can not advance a consumers delinquency that was maintained pursuant to the CARES Act based on the time period covered by the accommodation after the accommodation ends. An inaccurate credit report can have a huge impact on consumers ability to make purchases, be hired and more, said XXXX XXXX, Director of the FTCs Bureau of Consumer Protection. This case makes it clear that businesses must take the proper steps to make sure the information they provide to credit bureaus is accurate. Santander entered into a contract with me the consumer to provide an extension and there by extend the date that payments would need to be made during my phone call to the company on XX/XX/XXXX. I signed into my Santander account on XX/XX/XXXX and it reflected that no payment was due until XX/XX/XXXX. All of the practices that Santander has under their extension program are misleading and harmful to their customers financial future.
Company Response:
State: MI
Zip: 48322
Submitted Via: Web
Date Sent: 2020-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-29
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XX/XX/XXXX Santander Consumer USA settled a multi-state law suit in regards to lending practices for car loans provided to consumers between the years of XXXX to XXXX. This settlement affected 34 states including Georgia. Part of that agreement provided relief for consumer who received loans during that period and Santander Consumer USA and its associated companies Chrysler Capital and XXXX XXXX agreed to the following conditions : Santander will pay {$65.00} million to the 34 participating states for restitution for certain subprime consumers who defaulted on loans between XXXX XXXX, XXXX and XXXX XXXX, XXXX, Santander is required to allow them to keep their car and waive any loan balance, up to a total value of {$45.00} million in loan forgiveness, and Santander will also pay up to {$2.00} million for the settlement administrator who will administer restitution claims, and pay an additional {$5.00} million to the states. The settlement also includes significant consumer relief by way of loan forgiveness. In all, Santander has agreed to waive the deficiency balances for certain defaulted consumers, with approximately {$430.00} million in immediate forgiveness of loans still owned by Santander, and additional deficiency waivers of loans that Santander no longer owns but is required to attempt to buy back. My home state of Georgia is apart of this settlement and I was notified about the settlement by the Attorney General of my state. I was informed to contact Santander Consumer USA. in regards to the settlement. After contact Santander, XXXX XXXX, and Chrysler Capital they informed me to that they were not aware of a settlement and if I had a problem it needs to be disputed through the credit bureaus. I filed a dispute with all three bureaus and instead of investigation the issues Santander and its other companies added additional negative remarks to my accounts which impacted my credit scores which was opposite of what the law suit stated.
Company Response:
State: GA
Zip: 30144
Submitted Via: Web
Date Sent: 2020-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-29
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XX/XX/XXXX Santander Consumer USA settled a multi-state law suit in regards to lending practices for car loans provided to consumers between the years of XXXX to XXXX. This settlement affected XXXX states including Georgia. Part of that agreement provided relief for consumer who received loans during that period and Santander Consumer USA and its associated companies Chrysler Capital and XXXX XXXX agreed to the following conditions : Santander will pay {$65.00} XXXX to the XXXX participating states for restitution for certain subprime consumers who defaulted on loans between XXXX XXXX, XXXX and XXXX XXXX, XXXX, Santander is required to allow them to keep their car and waive any loan balance, up to a total value of {$45.00} XXXX in loan forgiveness, and Santander will also pay up to {$2.00} XXXX for the settlement administrator who will administer restitution claims, and pay an additional {$5.00} XXXX to the states. The settlement also includes significant consumer relief by way of loan forgiveness. In all, Santander has agreed to waive the deficiency balances for certain defaulted consumers, with approximately {$430.00} XXXX in immediate forgiveness of loans still owned by Santander, and additional deficiency waivers of loans that Santander no longer owns but is required to attempt to buy back. My home state of Georgia is apart of this settlement and I was notified about the settlement by the Attorney General of my state. I was informed to contact Santander Consumer USA. in regards to the settlement. After contact Santander, XXXX XXXX, and Chrysler Capital they informed me to that they were not aware of a settlement and if I had a problem it needs to be disputed through the credit bureaus. I filed a dispute with all three bureaus and instead of investigation the issues Santander and its other companies added additional negative remarks to my accounts which impacted my credit scores which was opposite of what the law suit stated.
Company Response:
State: GA
Zip: 30144
Submitted Via: Web
Date Sent: 2020-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-29
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Chrysler Capital is reporting erroneous late notation 's on my credit file. I had filed an extension and was approved. I thought everything was good to go until I checked my credit file and noticed the lates reported. I called back Chrysler to see what was going on and they stated that I had not signed the extension contract. I explained to them that this was a mistake on their behalf because I was never advised to sign the contract. They awknodlge the mistake and sent me a new contract to sign but said they would honor the fist extension and remove the lates. The lates are still being reported on my credit file. This is so ridiculous. I've tried resolving this a few times and have received the same response. I am very disappointed that the company is not following through with their word to remove the lates. I was not late, the company promised to remove the lates and I need them removed.
Company Response:
State: GA
Zip: 30045
Submitted Via: Web
Date Sent: 2020-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A