Date Received: 2020-11-04
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: On XX/XX/2015 I was ecstatic to be getting my first car. I had doubts because my credit score was awful, but I figured my {$1300.00} down and {$1000.00} trade it would get me what I wanted. It didn't. I wasnt approved. The company told me that adding my mom as a Co signer, even though she was XXXX and getting a small monthly check might help. We tried adding her and it worked, but the rate was awful {$330.00} a month, but they pretty much intimidated me and took advantage. They knew I wanted and needed a car. Recently the car company Santander has been in a class action lawsuit. They have settled for {$550.00} million dollars, yet they want to pay us victims {$240.00}. I have not gotten a notice yet, but I have too be in this lawsuit settle. I was affected. I still owe more on the car a before. I have no relief options. I have been forced to extend the loan so my car would not be repossed many times because thats all I was offered. Its not fair and Santander needs to pay and more that $ 200+ dollars to me, to anyone that bought a car from them and have been struggling for long as I have
Company Response:
State: SC
Zip: 29440
Submitted Via: Web
Date Sent: 2020-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-04
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: In XXXX I submitted a complaint against the company for still reporting and attempting to collect in this Debt for acct # XXXX. I asked they remove the account from my credit report based the MultiState Settlement Agreement that was finalized in XXXX. The State of Florida was awarded XXXX for unfair lending practices. I contacted Santander 3 times in XXXX and was referred to the Special Accounts department. Per a woman named XXXX. She was not aware of this Settlement. On the Settlement agreement website it list XXXX XXXX as the administrator. I contacted XXXX XXXX and was advised to wait for a postcard if I was to be included in the settlement. Santander was lending based on an Internal scoring according to the lawsuit. If I was a recipient then I would receive a postcard. I have received my postcard stating that I will be awarded restitution. I called Santander as advised once I received my letter or postcard and the special department would request that the trade line be removed from all of my credit reports. I have been wronged by Santander Consumer USA for far too long. Please do your part and remove these negative entries from my credit report forthwith! I have suffered enough from your unlawful handling of my loan.
Company Response:
State: FL
Zip: 33069
Submitted Via: Web
Date Sent: 2020-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-04
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: On XX/XX/XXXX, I visited XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, WA XXXX after receiving a call from XXXX, a salesman with XXXX XXXX XXXX, he verbally assured me with great confidence he could get me financed with no money down. I went to lot on XXXX XXXX, XXXX. I was first customer to arrive at XXXX. XXXX arrived around XXXX, and directed me to 2 vehicles I could possibly get with financing. A XXXX XXXX, and a XXXX XXXX XXXX. Neither vehicle had any pricing on vehicle as required by law, and I asked about the XXXX. After test drive I asked if he could check financing on that vehicle. I was fairly desperate for a car, and he knew that because I stated it several times. At no point in the next 8 hours was I informed of price, financing etc, as he helped many other customers with sales of new XXXX vehicles. I had no discussion on price because I was not confident I would get a loan. Approximately 9 hours into visit is when he came with an offer of $ XXXX month, and a strange system of showing a down payment. I stated I could not pay that much, and he disappeared again for 30 mins. He brought down a slip of paper that was hand written showing price of {$19000.00}, plus all the fees etc. Payment of $ XXXX month which I agreed to and he went to get financing. He never asked for income verification and stated he would use " what I had used for last vehicle financing several years earlier at different location. When he returned he stated the need for a down payment and said that the dealer would carry an promissory note for {$1600.00}, and asked if I could come up with any more. I again stated no. A few minutes went past and he returned stating he received approval from Santander Consumer USA for the loan. I asked about the financing and down payment and he said finance department was working on paperwork. He stated that the down payment would show as {$3200.00}, I questioned it and he stated something to the fact that the bank had agreed to carry some down payment. I did not understand what that meant. Upon meeting with the Finance gentleman to sign documents, I saw that the price for vehicle was now {$20000.00}, financed would cost {$38000.00} over 72 months, but Finance manager stated " after 1 year of payments you can refinance payments down to {$240.00} or less. I signed all documents and questioned GAP insurance at {$900.00}, finance stated that was required for this loan. I finished signing and finally left dealership after 10 or more hours with vehicle. Prior to leaving I had to provide proof of full coverage, I borrowed money from my friend whom was present for much of the discussions, and finally left. Upon further research I found the vehicle was previously a rental car from XXXX, which was not disclosed, vehicle was sold to lot for {$14000.00} in a auction, and at time of purchase highest XXXX XXXX price on that base model should have been {$16000.00}, which stated {$1200.00} deduction is for it previously being a rental. I searched over the loan contract and asked consulted an attorney and was told what the dealer did was take the other {$1600.00} for the down payment and dropped it on top of the loan from Santander, at 23 % interest. After 6 months during this CoronaVirus I decided to file a Complaint with WA Attorney General Office. Both parties denied any wrong doings and sent it back to WA XXXX. It was then I discovered the Settlement by Santander Consumer for XXXX states and XXXX XXXX dollars. After much research I determined everything that transpired on this loan was exactly why they were sued, but my loan was written 4 days after dates published to be included. I had paid the dealer {$400.00} towards the down payment they carried, and stopped once I realized the fraudulent down payment, and no verification of income or residency, or ability to pay. I made a Gross income of {$21000.00} in XXXX, and with living expenses and loan, and bills, insurance etc I would be in a negative debt to income ratio of about 150 %. This was never considered or discussed at dealer and they should have never extended financing and the only way they were able to is fraudulently. I have at least three witnesses that are willing to prepare sworn statements about me stating many times that I did not have any money down, the Santander settlement confirmed my belief that I was dealt with fraudulently and against the laws of USA for Predatory Lending. After further investigation I have found that XXXX XXXX XXXX has another company called XXXX XXXX XXXX XXXX XXXX XXXX, WA XXXX this name appears on certain documents of transaction, but I was purchasing from XXXX XXXX XXXX, and never told anything but that.
Company Response:
State: WA
Zip: 98102
Submitted Via: Web
Date Sent: 2020-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-04
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: 2016 car loan through santander consumer usa under investigation for consumer fraud. Charging customers to much hoping they would default on their loans. I am part of the lawsuit because I fall under the terms of the fraudulent loans. State of Neveda
Company Response:
State: NV
Zip: 89103
Submitted Via: Web
Date Sent: 2020-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-03
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: On XX/XX/2020 I pulled my report again and noticed that Chrysler Capital is still reporting on my credit. I have sent multiple disputes in showing why this account isnt mine. Yet they are still reporting on my credit
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-03
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: THIS CAR LOAN HAS NOTHING TO DO WITH ME. IT'S ALL PAID FOR ... THIS FRAUD ON MY REPORT ON XXXX
Company Response:
State: IL
Zip: 60123
Submitted Via: Web
Date Sent: 2020-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-03
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: My car was repossessed on XXXX of 2019 and I never received the Rights to Cure before repo nor The Notice of Sale post repo. This is a violation of he FCRA. I contacted Santander several times and they informed me that it was sent to the wrong address. I asked what address was on file and they gave me the correct one. I also asked them why they sent such important documents to incorrect address if the correct address was on file, and the rep stated she didn't know. The credit bureaus keep verifying the debt and updating Santander on my report. It is not the debt that i'm disputing, it is their business practice which violated my consumer rights.
Company Response:
State: TX
Zip: 78660
Submitted Via: Web
Date Sent: 2020-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-02
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Hello, My name is XXXX XXXX XXXX and I am reaching out to complain on XXXX for their not of response and reporting. I have done everything and followed every step on removing false accounts that are reporting and still have not heard anything. It has passed the 30 days multiple times and at this point, and nothing has not been resolved. They keep reporting accounts that do not belong to me. I have mailed several certified letters, that are dated, that have everything listed in detail, that have everything required and they still done anything to remove them. I am very frustrated at the point and need to get these accounts removed as soon as possible. I will be listing some dates below that I have sent out to them : XXXX XXXX XXXX XXXX XXXX XXXX ALL THESE LETTERS HAVE BEEN SENT VIA CERTIFIED MAIL AND HAVE A STAMP WHEN THEY RECEIVED THE LETTERS.
Company Response:
State: TX
Zip: 77449
Submitted Via: Web
Date Sent: 2020-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-03
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I have been making my car payments early. Santander consumer USA its not calculating the interest correctly for my payment amounts. I made my car loan 30 days early. They charged me {$300.00} in interest and only applied XXXX something towards the principal. I called and spoke to the manager and when I asked her detailed questions she hung up on me. I believe Santander consumer USA is fraudulently over charging my auto loan account. If you look at my payment history and the amount applied towards interest and principal amounts. The daily rates and interest charges are being billed incorrectly. I should not owe that much interest especially if I am making my monthly payment early. I have never been late with my auto loan payments. Please investigate all principal and interest amounts on my account for every payment made.
Company Response:
State: IN
Zip: 477XX
Submitted Via: Web
Date Sent: 2020-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-02
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: My car was deemed as a Total loss by my insurance company on XX/XX/XXXX. My insurance company and myself tried reaching out to Santander many times without resolution Santander consumer usa, continues to ignore my claim. I called on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ... No one at this company wants to work!!! On XX/XX/XXXX It was brought to my attention that representative at Santander never filed my claim when I called originally. I had to file another claim while listening to babies cry in the background, mothers yelling at children, all while trying to get information to the representative at Santander consumer USA. I called Santander back again to speak with someone in the insurance department and for some reason she thought my situation was funny and continue to laugh throughout our conversation. She stated there was nothing that can be done for my situation.
Company Response:
State: NC
Zip: 27613
Submitted Via: Web
Date Sent: 2020-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A