Date Received: 2021-06-15
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: During the pandemic I was cut from my job causing me to be late with Chrysler capital. They didnt offer a deferment plan or anything
Company Response:
State: MI
Zip: 48076
Submitted Via: Web
Date Sent: 2021-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-15
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: A fraudulent loan was opened In my name, on XX/XX/2017, for the amount of {$23000.00}. The account then sent to collections in the amount of {$6300.00}.
Company Response:
State: MA
Zip: 01915
Submitted Via: Web
Date Sent: 2021-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-14
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: Civil action lawsuit judgment has been in the favor of the consumer. Reconciling this debt and to be removed permanently from consumers credit report.
Company Response:
State: PA
Zip: 19050
Submitted Via: Web
Date Sent: 2021-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-14
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: On XX/XX/XXXX XXXX XXXX and I, entered into an auto loan with Santander Consumer USA. Neither of us had good credit, or stable income. The amount financed by Santander Consumer USA was {$37000.00}. The annual interest rate was set at XXXX XXXX. At present we have been paying on this auto loan for 41+ months, with the principal being reduced by just {$6900.00}. The outstanding balance after 41 months of payments is {$30000.00}. Santander Consumer USA was recently the defendant of a multi-state class action suit. Santander Consumer USA profited by approving high-cost loans to disadvantaged auto buyers who were doomed from the start. Santander Consumer USA was ordered to pay {$65.00} million in restitution to be divided amongst the 33 states and the District of Columbia. We strongly believe that our account with Santander Consumer USA is eligible for debt cancellation under the class action settlement that was announced on XX/XX/XXXX. XXXX XXXX XXXX
Company Response:
State: PA
Zip: 15216
Submitted Via: Web
Date Sent: 2021-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-13
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: This settlement stems from a multistate investigation of Santanders subprime lending practices. The attorney general and other coalition members alleged that Santander, through its use of sophisticated credit scoring models to forecast default risk, knew that certain segments of its population were predicted to have a high likelihood of default. It alleged that Santander exposed these borrowers to unnecessarily high levels of risk through high loan-to-value ratios, significant backend fees and high payment-to-income ratios. The attorney general and the coalition also alleged that Santanders aggressive pursuit of market share led it to underestimate the risk associated with loans by turning a blind eye to dealer abuse and failing to meaningfully monitor dealer behavior to minimize the risk of receiving falsified information, including the amounts specified for consumers incomes and expenses. Finally, the coalition alleged that Santander engaged in deceptive servicing practices and actively misled consumers about their rights, and risks of partial payments and loan extensions. In addition to providing relief to consumers, Santander in the future is required to factor a consumers ability to pay the loan into its underwriting considerations. My loan was open XX/XX/XXXX my APR was 16.65. I put a down payment of {XXXX} my payments were {XXXX} a month for 72 months. I defaulted after a year of on time payments and the truck was picked up in XXXX of XXXX. Santander closed the account in XXXX of XXXX and still reported a late payment in XXXX of XXXX. And they changed the date of the last payment to XX/XX/XXXX when it was actually XX/XX/XXXX.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-14
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: SANTANDER - This account has been paid and yet the current status is showing derogatory information that is unnecessary and damaging to my credit report, which is in violation of the Fair Credit Billing Act, 15 USC 1601, which serves to protect the consumers from unfair credit billing and credit card practices.
Company Response:
State: CA
Zip: 92101
Submitted Via: Web
Date Sent: 2021-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-13
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: Debt was 100 % paid off and is still on my credit report
Company Response:
State: NC
Zip: 27893
Submitted Via: Web
Date Sent: 2021-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-11
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Santander has been violating my rights by taking individual action multiple times after I have complaint many times of it and was ignored. this situation is causing my life to become XXXX due to all the XXXX and lies they have pushed on me and my families life.
Company Response:
State: NY
Zip: 11226
Submitted Via: Web
Date Sent: 2021-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-11
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: my car was repossed by a third party whom I never gave written or verbal consent sent a demand for validation under 15 usc 1692g no response I never recieved a letter of reposseion I never got information on when and where they car was being sold and how much the car was sold for also under FDCPA Section 809 ( b ), you are not allowed to pursue collection activity until the debt is validated. You should be made aware that in TWYLA BOATLEY, Plaintiff, vs. DIEM CORPORATION, No. CIV 03-0762 UNITED STATES DISTRICT COURT FOR THE DISTRICT OF ARIZONA, 2004, the courts ruled that reporting a collection account indeed is considered collection activity.
Company Response:
State: FL
Zip: 33023
Submitted Via: Web
Date Sent: 2021-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-11
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: In XX/XX/XXXX, my daughter was involved in an auto accident in which the insurance company deemed the vehicle as a total loss. In XX/XX/XXXX, the insurance company submitted a settlement check as well as the extended warranty was canceled and the proceeds were also forwarded to Santander Consumer USA. At the time of the accident, there was a total principal amount due of XXXX. This also does not include any past fees or late charges that are due. After speaking with Santander numerous times in XXXX while navigating thru the insurance claim, it was my understanding that what was received from the claims would apply to principal. In XXXX XXXX XXXX issued a check in the amount of XXXX to Santander as part of the insurance settlement claim. Also in XXXX, XXXX issued a check in the amount of XXXX from the canceled extended warranty. Total net proceeds was XXXX which would have left a principal balance of XXXX. In an attempt to negotiate with Santander to close out the loan, the amounts due are not matching up. They are seeking XXXX when one screen says XXXX due with an account balance of XXXX. The company refuses to settle for less based on company policy after their own agents told me over the phone that once it left the insurance department that I could create a settlement agreement on the deficiency balance and now are threatening to charge the balance off.
Company Response:
State: TX
Zip: 762XX
Submitted Via: Web
Date Sent: 2021-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A