Date Received: 2023-04-23
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: Portfolio Recovery keeps calling and calling all types of day and night so much I feel like I'm being harrassed.
Company Response:
State: GA
Zip: 30165
Submitted Via: Web
Date Sent: 2023-04-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-23
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I had 3 debts charged off in XXXX due to financial hardship. Portfolio Recovery Associates all 3 accounts which were XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX. I disputed all debts through the credit bureas process since the debts were charged off Portfolio had no legal way to recover the debt. Unfortunately it did no good and couldnt get Portfolio to stop calling and harassing me about the accounts. Portfolio Recovery has these accounts on my credit report even though they have been charged off. In XXXX I was able to pay of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX still is collections with Portfolio Recovery and I still get phone calls about it. Heres the information on the accounts. XXXXXXXX XXXX XXXX XXXX charged off in XXXX amount {$3000.00} XXXXXXXX XXXX XXXX XXXX charged off in XXXX amount {$1000.00} XXXXXXXX XXXX XXXX XXXX charged off in XXXX amount {$3900.00}.
Company Response:
State: TX
Zip: 76513
Submitted Via: Web
Date Sent: 2023-04-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-23
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: XXXX XXXX XXXX XXXX phone calls every day even weekends and they were always rude. Even added an account without my knowledge and for me pay on it monthly. I had been paying toward cards for years and not seeing the balance going down. XXXX XXXX XXXX XXXX
Company Response:
State: TX
Zip: 759XX
Submitted Via: Web
Date Sent: 2023-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-23
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: Its with portfolio collections. I dont know all the amounts and dates.
Company Response:
State: AR
Zip: 717XX
Submitted Via: Web
Date Sent: 2023-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: The collection company threated me on leagel action
Company Response:
State: PA
Zip: 175XX
Submitted Via: Web
Date Sent: 2023-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-23
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: My now deceased ex boyfriend stole my information and opened 2 credit accounts under my name from XXXX XXXX in XXXX. I have disputed these with portfolio recovery numerous times. They harass me constantly and I'm always having to block new numbers they call me from.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-04-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-23
Issue: Took or threatened to take negative or legal action
Subissue: Sued you without properly notifying you of lawsuit
Consumer Complaint: I apparently owed money to them for something and never knew what for. I found out they emptied my account when I went to order a pizza one day for my kids after work. Portfolio Recovery had taken every XXXX of my money from my account including all of my child support. They took over {$2000.00} without ever notifying me or letting me know why. My electric ended up getting shut off, and I lost all the food in my fridge. I had to move in with my mother until I could get the money to turn my electric back on. I was never able to get them on the phone, and still have no idea what it was for. I never received any type of phone or mail notification, and still haven't to this day nearly 9 years later. My name was XXXX XXXX XXXX at the time and I was a newly separated single mother. They stole every last cent from my account and left me almost homeless with kids.
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2023-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-23
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: Portfolio Recovery has attempted to get me to pay a debt that I settled directly with XXXX XXXX XXXX back in XXXX. In summer XXXX, during a pandemic, they somehow reopened my settled debt with XXXX XXXX XXXX and now refuse to remove the debt from my credit report which is causing me to be denied to open other credit cards and can potentially affect my capacity to rent a new apartment.
Company Response:
State: CA
Zip: 90006
Submitted Via: Web
Date Sent: 2023-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-23
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: I have let them know the debt was being disputed with XXXX XXXX, XXXX XXXX had no right selling the debt without my knowledge and in dispute since 2018
Company Response:
State: ID
Zip: 836XX
Submitted Via: Web
Date Sent: 2023-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-23
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: This is through portfolio recovery. This is an old debt and would like to be able to get a refund.
Company Response:
State: MO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A