Date Received: 2020-03-10
Issue: Money was not available when promised
Subissue:
Consumer Complaint: In XX/XX/2020 I made a {$1400.00} instant transfer by my Venmo account to my XXXX XXXX account. They promised money will reach my account in 30 minutes but passed 24 hours and money wasnt in there. I called Venmo and opened a dispute and they send me in couple hours a transaction ID number that I could call my bank and find where the money was. I called my bank and they said with that number wasnt possible find any transaction by Venmo to my account. I called Venmo again and they said the transaction was completely successful and my dispute was denied. I called again and they said for another kind of tracking number I need to reach a XXXX XXXX branch manager, get a official letter and send to Venmo. I made a lot of transfer before and I know all my account information is correctly. I understand this problem isnt my business and a issue between Venmo and XXXX XXXX. It was a 6 days ago and I still without my money and I can be overdraft if that money doesnt show up asap. Unfortunately I cant waste my time calling everyday and going to the bank to solve this once I tried and I figured out I can do anything more.
Company Response:
State: NJ
Zip: 07740
Submitted Via: Web
Date Sent: 2020-03-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-10
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2020 I received a payment from XXXX XXXX XXXX in the amount of {$4300.00} via Paypal. I then took {$2000.00} of the amount previously mentioned and sent it to my wife via Paypal. After that transaction was completed, I tried transferring the remaining balance which is {$2300.00} to my personal account and was constantly denied. It then said I was going be advised " within 24-72 hours '' ( something along those lines ) of what next steps to take to complete the transfer. Once i checked the mobile app after about 48 hours to see if it was ready, it stated that my account was closed and they would be holding my remaining funds for 6 months in the event of any charge backs. I would have been more understanding if I had received charge backs in the past which to this day has never happened. The person who sent me the payment offered to do an affidavit saying they would not be requesting any charge backs since I had already provided the services they had payed for. I am a consumer who teaches online and depend upon platforms such as Paypal, XXXX, XXXX, Venmo and others to support myself and my family. My wife 's account was also closed receiving the {$2000.00} mentioned above. I always provide the services I offer on our personal platforms. The balance of {$2300.00} is still there on the Paypal balance but i can ' t access it, as a consumer I am very disappointed by this action Paypal has taken towards me without reason. I spoke to a rep of theirs and explained what was going on and was brushed off once I told her I would be filing a complaint with Consumer finance protection bureau and she stated I can do whatever I wanted and they would still hold the funds for up to 6 months.
Company Response:
State: NH
Zip: 03060
Submitted Via: Web
Date Sent: 2020-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-10
Issue: Money was not available when promised
Subissue:
Consumer Complaint: My gob father was trying to send me money to help our with my move, he ask me to get a Venmo account which is easy for him to send. I did and verify my account. He send a test XXXX $ and I was able to transfer that instant to my account. He sent me a XXXX $ that was on Friday morning. When I try to transfer the money, it keep giving me error. The only service that was available was to transfer via the 3 days transfer. I have a next day deadline. I talk to my property Managment and show them screenshots that I have my rent but I dont have access to it till the XXXX that yesterday. They agreed. Yesterday morning my friend send me XXXX , I couldnt do instant transfer either. So I did the 3 days transfer. To my surprise. That XXXX $ was in my account in less that 3 hrs. That worries me. I call and no body picked up. Email and a reply came saying the system flagged my transaction but if there is no problem. I will get it on the estimated arrival date that the XX/XX/2020. It didnt come. I call and text. Now they said 3 business days. I already miss my deadline to pay my rent ones. I tried to talk to them on the phone but they said there is nothing they can do, I have to wait for 2 to 5 business and I should not contact them. I have to wait for them to contact me. And now I received an email saving my account has been frozen for violating the agreement of Venmo. This is the 3 transactions with this service. What did I do wrong and this people are about to me lose my place. Get evicted. And When I was on the phone with the Venmo supervisors. He hang up on me when I told him. I will have to seek help to get my money
Company Response:
State: CA
Zip: 92805
Submitted Via: Web
Date Sent: 2020-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: They stole from me.
Company Response:
State: KS
Zip: 66102
Submitted Via: Web
Date Sent: 2020-03-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-09
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Pay Pal continues place hard securities on account as of XX/XX/2020, The available balance is XXXX. First purchased made by XXXX in XXXX Pa, transaction successful. Made another transaction, company declined call. Made several attempts to resolve this. Company continues to decline my card even due to security issues. Company continues to be non compliant. I'm requesting please review my account last four digits of social XXXX Card last four digits is XXXX Please review calls from XX/XX/2020 until current regarding my account.
Company Response:
State: PA
Zip: 17055
Submitted Via: Web
Date Sent: 2020-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX XXXX ( PayPal name, Email : XXXX, Address : XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX, United States, Phone Number : XXXX ) bought a jacket from me and the transaction was done through PayPal on XX/XX/XXXX ( Transaction ID XXXX ). Our conversation initiated on XXXX, an online shopping app. He then asked me if I want to do the transaction on PayPal instead. The transaction was fine until XX/XX/XXXX when he issued a claim on PayPal, stating that the jacket was not as described. He wore the jacket and then resale to someone else. The next buyer found the jacket was worn and asked XXXX to return. Hence, ScottY file a claim through PayPal to return the jacket. PayPal decided to reject his claim after going through the case and details. However, they finally charged my money back because XXXX XXXX issued a dispute to his credit card bank. The bank took the money back from PayPal and PayPal had to take the money back from my account. PayPal said the only thing I can do now is to wait for the decision from the issuer 's bank or to sue him. I found this case a total fraud as XXXX XXXX himself was wearing the jacket after he received it from me, according to several pictures he posted on social media. Also, there can't be any damage as he described because when he posted the jacket online for sale, he said it's brand new and no damage at all. He also mentioned the Jacket is brand new with no wear and no issues. Please find the essential evidence of my original XXXX post, screenshots of our conversation, pictures of him wearing that jacket, screenshots of his online shop posting the jacket and PayPal solution.
Company Response:
State: NY
Zip: 11101
Submitted Via: Web
Date Sent: 2020-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-09
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: In the year XX/XX/XXXX, I was managing two small businesses ( XXXX and XXXX ). XXXX was providing on line computer support and XXXX XXXX was used for purchasing jewelry items through PayPal. After some time, PayPal sent me collection letters for {$780.00} for XXXX. I have tried to reach PayPal several times by Phone, Inter Office emails and even Certified Letters but I could not resolve the issues. In a call to PayPal on XX/XX/XXXX to their Dispute Dept. with XXXX, I was told that the Balance Due is only {$240.00}. On XX/XX/XXXX I received an e-mail statement that amount due is {$460.00}. ( See Exhibit B, Scan XXXX ). On XX/XX/XXXX sent a Certified mail to PayPal legal Dept. I received an e-mail response on XX/XX/XXXX. ( See Exhibit B, Scan XXXX ) explaining Debt Amount of {$780.00}. Surprisingly if you added those amounts, it come out to be {$780.00}. On XX/XX/XXXX PayPal sent me an email in response to my Second Certified letter, ( See Exhibit B Scan XXXX ) to call PayPal to resolve issues. In every call I spoke to different depts. and different people, every one giving different answers. No one would confirm that I have spoken to someone else before. I have sent several inter office emails for which I received an automated response for receiving email without any follow up. Previously, I have received several emails informing me that PayPal is withdrawing their money request. In their emails, there is no Case ID or transaction information. Also I have discovered some duplicate transactions showing negligence on part of PayPal. Even after realizing their mistakes amount due is always {$780.00} and it would not change. After many phone calls PayPal provided me with access to XXXX XXXX account I have discovered many unauthorized money transfers and several transactions still on hold in their records. ( See Exhibit A and its summary ). These transactions are from XX/XX/XXXX to XX/XX/XXXX. Access to XXXX account was not granted. After discussion with several PayPal Dept., I could not get any explanation on phone, by email or hard copy. My businesses have suffered losses and ending up closed because of these irregularities. It has affected my Credit also. I request your help in resolving this case. Thank you. XXXX XXXX XXXX
Company Response:
State: NY
Zip: 11746
Submitted Via: Web
Date Sent: 2020-03-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I open up this PayPal account as a friend who was owning me money ask me to, after he paid me, he them go an report the transaction but the case was role in my favor, so before that, my cousin was to do some paper work for me, as am moving from XXXX to XXXX, so I let him link his bank account to the PayPal account that my friend paid me on, when I tried to transfer the funds, PayPal wont let me, we have been going on and on with this, they ask me for documents and I provided and first the said 48 hours and another 48 hours and now, I receive an email saying my account has been permanently limited. Let them just let me get my money out. That all
Company Response:
State: CA
Zip: 92805
Submitted Via: Web
Date Sent: 2020-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-08
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I received a letter dated XX/XX/2019 from XXXX XXXX XXXX stating that I owed a debt regarding my account with PayPal. I have an account with PayPal, but it has no balance. The letter further stated that if I did not respond in writing disputing the debt that they would assume the debt is valid. This caused me significant XXXX XXXX and caused me to undertake the time and expense of sending a certified letter disputing the debt. On XX/XX/2019, I took time out of my busy schedule to physically travel to the post office and to send a certified letter disputing the debt, and undertook the costs thereof. I have not heard back from them since. In trying to collect a debt from me regarding a PayPal account, when I have a PayPal account in good standing, XXXX XXXX XXXX failed to exercise due diligence in identifying the person responsible for the debt, and in so doing caused me 1 ) XXXX XXXX, 2 ) loss of time, and 3 ) monetary cost. The company is therefore guilty of willful negligence, and of causing harm to me through that negligence.
Company Response:
State: CA
Zip: 94061
Submitted Via: Web
Date Sent: 2020-03-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2020 I sent {$70.00} to Arinoli Andole ( XXXX ) through PayPal Friends and Family for 2 tickets to Excision at the XXXX XXXX XXXX in XXXX, CO. I never received the tickets. Before sending money, I asked profusely if she was going to scam me. On XXXX, her name is " XXXX XXXX XXXX ''. She even sent me a screenshot of what was supposed to be a proof of purchase, so I assumed it was fine to send my money over. However, she or he must've digitally edited the screenshot to make it look real. This is the second time I've been scammed and would really like you guys to look into this and refund me in some way.
Company Response:
State: CO
Zip: 80303
Submitted Via: Web
Date Sent: 2020-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A