Date Received: 2015-07-24
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: We are in a crisis ... My Brother in law who is a XXXX in the XXXX area suggested I contact you, because what I shared with him about what my husband and I have been dealing with for years was very disturbing to him. Our Loan Servicer is Ocwen and we have a very convoluted and complex situation. Over a year and a half ago, our Home Owners Association ( XXXX lien holder subject to our Mtg.Co. ) here in XXXX XXXX, XXXX, foreclosed on our home after negotiations to work out a payment plan fail through and they denied what we could afford monthly. This was a XXXX HOA F/C on our property since XXXX. In XXXX XXXX XXXX, who is the assigned Trustee, for virtually thousands of HOA F/C in XXXX XXXX, immediately accelerated the F/C and the investor, XXXX XXXX, XXXX , who won the bid for approx. {$9000.00}. for a {$200000.00} home, immediately went to the Records Dept. and changed the Deed to XXXX, XXXX, XXXX, with out a Title Company processing the Title which would have required our signatures. We made numerous calls to Ocwen Loan Servicing to inform them of what was taking place, making them aware that this Investor would be demanding we sign a Lease Agreement with him for a certain amount of rent each month, or he would threaten to evict us. When the XXXX days was up, we received notice demanding {$18000.00} ( double his investment ) upfront and if we wanted to stay in the home we would have to sign a lease for {$1800.00} a month. XXXX XXXX, with XXXX XXXX, scheduled an appointment with us, after realizing the home would need slab work, our A/C went out @ the expense of {$2500.00} he agreed to let us lease for less without the down payment. We work out of our home & felt vulnerable to his demands.We have been leasing from him from month to month since XXXX XXXX, XXXX. During this time Ocwen was notified of what XXXX XXXX was doing & XXXX had their attorney 's contacted him to try to resolve this. However, the attorney 's and XXXX XXXX went back and forth filing suits for months, so that XXXX XXXX could prolong our lease. It 's been a year now, and just a month ago we started receiving F/C ads in the mail and calls from Ocwen began again, wanting to send us Loan Modification papers. We realized that something must be happening. The Attorney 's for XXXX/Ocwen had not notified us, so we decided to call XXXX XXXX XXXX & XXXX, XXXX, attorney 's for XXXX/Ocwen. They informed us of a recent ruling from the lawsuit that was between XXXX/Ocwen & XXXX, XXXX, XXXX.The judge in the XXXX County Courthouse dismissed the case without prejudice, sighting the original HOA F/C was a XXXX Lien holder and subject to the XXXX Lien holder which is XXXX.We had questioned this many times with Ocwen reps. but no one would do anything about it. Recently on the phone with XXXX of the clerks in the XXXX department for XXXX, I informed them that we had not gotten any notice of F/C, but we were aware through the mail ads of a sale date for XXXX/XXXX/XXXX. She put me through to an attorney and she explained the ruling against XXXX, XXXX. XXXX, and said that the date set was in error because they had not sent out the notification of a F/C Sale Date to us. They registered the letter for the sale date for the F/C sale on XXXX/XXXX/XXXX. which we had to pick up at the Post Office. We have been through some hard times, and through some unique turn of events that effected our situation, which is to much to explain here ... Ocwen has inflated our original loan from {$100000.00} to now at {$260000.00}. Our home is valued at {$200000.00}. The investor XXXX XXXX, whose name is on the Deed to our property, told my husband we needed to have an attorney dispute some major discrepancies in our loan documents bordering on fraud charges in our loan documents. We have been under so much pressure trying to keep our business going & dealing with this mess.Between HOA issues & hardship ... can you help?
Company Response:
State: TX
Zip: 78216
Submitted Via: Web
Date Sent: 2015-07-24
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-24
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: GMAC continues to report my account closed status dating XXXX for both mortgage and home equity line. I have disputed this in the past since both of these accounts closed XXXX. I have won the past disputes. I have documents and letters stating the true close dates of XXXX.
Company Response:
State: CA
Zip: 92865
Submitted Via: Web
Date Sent: 2015-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-24
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: OCWEN has been mismanaging my foreclosure for almost XXXX years now. After filing for bankruptcy my foreclosure hearing was suddenly dismissed without prejudice, which means they can refile at any time. Currently I am in conversation with XXXX different people, XXXX at XXXX XXXX, the Trustee and XXXX at OCWEN. I 'm asking to speak with someone who has the authority to dismiss the lien now that the note has been discharged and the property is a liability rather than an asset to either the bank or to me. Ultimately I would like the lien discharged or for the foreclosure court ( Maine ) to simply dismiss the case with prejudice so that I can get on with managing the property at a loss because it has sentimental value. The first step would be to identify someone at either OCWEN or XXXX XXXX who has the authority to make that decision, if in fact they agree with my cost benefit analysis and simply want to close this case. Otherwise, I want them to discuss options with me. The customer service at both XXXX XXXX and OCWEN has been atrocious. It seems to me this is one of the important roles of government to protect individual consumers from huge corporations ( is OCWEN approaching monopoly status? ) that are poorly run and are managing arguably the most precious asset most families will ever own. Please help me resolve this problem.
Company Response:
State: MA
Zip: 01854
Submitted Via: Web
Date Sent: 2015-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-23
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My mortgage company, Ocwen, does not pay all taxes due from my escrow account. I have to pay these taxes additionally as well as in my escrow yearly estimation. They often pay late ( XXXX or XXXX ) and charge my escrow the penalties and interest as well as lose money in the account. I have relentlessly called, and mailed them request for refunds along with tax receipts, for a year now. The have openly acknowledged they did not pay, but do not know where the funds are and keep asking I give them more time. They are now wanting to charge me {$1200.00}. in escrow by owe me {$7800.00}. I can not afford this increase and will lose my home.
Company Response:
State: TX
Zip: 77365
Submitted Via: Web
Date Sent: 2015-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-07-23
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: forclosure pushed. for about a year, was doing modification re ; loan ( # XXXX / XXXX ) There are XXXX. Modification wanted for the large loan and they were supposed to modify it since the small loan is current. THey took more than a year requesting documents over and over, making it difficult, very diffiuclt. Then they started pushing for foreclosure when it should and could have been avoided. They refused payment. I do n't want to be involved in corruption, so I wrote them letters, about it. Loan numbers / accounts appear to have issues re ; OCWEN switched the modification request to a loan with them that did not need modification. I have about XXXX pages of modification application information re ; the numbers being switched around. The one that need modification is the large amount.
Company Response:
State: VA
Zip: 22191
Submitted Via: Web
Date Sent: 2015-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-23
Issue: Credit decision / Underwriting
Subissue:
Consumer Complaint: We issued Ocwen Loan Servicing a notice of void/rescission demand of a refinance for our principal dwelling, that was done in XX/XX/XXXX. We found out that the entire transaction was a sham. We agreed to an FHA Negative Equity Refinance loan. At the time we had no knowledge and were being pressured by XXXX to pay XXXX a month even though our payment was around $XXXX a month. While into our 3rd month of making these payments, Mortgage Services XXXX, offered us an unsolicited refi, at the bequest XXXX for the FHA loan. We were told, that the loan would reduce our principal balance and lower our monthly payment. According to our final XXXX statement, our principal was listed at XXXX and our payment was listed as XXXX. According to the appraisal, our home's value was listed as XXXX. To qualify for an FHA negative equity loan, we had to owe more on the home than it was worth. According to the attachments, you can see this was not the case. On the Hud-1 It shows our principal balance as XXXX and our monthly was listed as XXXX. All of this information is blatantly false. The payoff statement from XXXX listed the payoff amount as XXXX with no information to explain why it was so much because the XXXX statement the month before stated our principal balance was XXXX. The Supreme Court Ruled that all a consumer must do to rescind a refi on a principal dwelling is to send the creditor notice. We sent Ocwen several and Ocwen is noncompliant on all of them. We sent the first demand to void the loan on XX/XX/XXXX Ocwen sent us a denial and they did not file anything in court to declare they are the creditors within the 20 days they had to dispute the rescission. It has been almost 2 years and Ocwen did not file anything in the Court for a declaratory action, and because of this they have no recourse, the loan has been void since XX/XX/XXXX, as are the note and the debt. They are time barred to do anything at this point, they are in no way entitled to relief, and they still have not begun the process to unwound our loan, they have ruined our credit illegally, and they are going against the very thing Congress and the CFPB laws that are used to help the consumers. We had only to send them notice for rescission and from that point forward the security instrument Ocwen has is null and void. They have not given us any of our money, they have illegally ruined our creditor and they have been engrossing in improper litigation for almost 2 years, when a rescission is instantaneous. The ruination of our credit has caused us many hardships, due to costly repairs that we have needed for our home, auto and healthcare. We went the entire XXXX with a broken heat-pump and now it is the XXXX and our A/C is broken and we can not get financing because of Ocwen and we can afford to replace it because our daughter has to XXXX.
Company Response:
State: GA
Zip: 30040
Submitted Via: Web
Date Sent: 2015-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-07-23
Issue: Settlement process and costs
Subissue:
Consumer Complaint: I have previously made several prior formal written attempts to protest the fact that although CFPB keeps sending me written communications instructing me to Log-in, at https : //help.consumerfinance.gov. to review my complaint status on submission number : XXXX ; your continually site blocks all my attempts to login and the password reset function states my account has been disabled. Your latest written communication is dated XXXX XXXX, XXXX, and once again claims the company has taken steps to resolve my complaint ; but as of today my account still remains disabled.
Company Response:
State: CA
Zip: 92008
Submitted Via: Web
Date Sent: 2015-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-07-22
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I was put into foreclosure by my mortgage company after being late one month and a few days. I entered into a repayment plan full of fees. On my credit report it shows me being late 3 and 4 months there is no way I would have been foreclosed on. I even paid the the repayment plan early. I disputed this credit bureau and they refuse to show I paid on time all those months. Had I been that late they would have foreclosed.
Company Response:
State: TX
Zip: 78254
Submitted Via: Web
Date Sent: 2015-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-22
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I paid off my mortgage to Ocwen Financial Corporation in XXXX 2015. It is XXXX and I still have not received my title to the house. Looking online for complaints, I see this a common problem with Ocwen. My Mortgage loan prior to Ocwen was with GMAC Mortgage.
Company Response:
State: IN
Zip: 462XX
Submitted Via: Web
Date Sent: 2015-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-22
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Foreclosure began on my home in XXXX XXXX. As a result of the work related injury, I ultimately lost my job. The foreclosure on my previous home is due to lack of income stemming from this injury and divorce. I no longer live at this address and I have been employed at the same job for over 3 years now. I received XXXX foreclosure settlement checks dated XXXX/XXXX/XXXX. However, as of XXXX XXXX, almost 5 years later, the lender continues to report my loan 180 days past due with full balance owed. This is a detriment to my credit and I am having difficulty obtaining any type of financing on my own.
Company Response:
State: AR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-07-22
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: No