Date Received: 2015-09-18
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: The " servicing '' of my mortgage was transfered from IndyMac to Ocwen XX/XX/XXXX. I was invited to and was sent forms for an HAMP mortgage modification from Ocwen at that time. I was subsequently denied a modification, but Ocwen continued to accept my payments from the modification agreement made with IndyMac XX/XX/XXXX. When I was denied a modification, I requested from the agent in charge of my application a response in writing that would spell out what the terms were for the denial. I was verbally assured by that agent, XXXX XXXX XXXX XXXX that I would be sent the information but instead, about a week later I received the formal notice that I did not meet the " eligibility guidelines '' for XXXX. I suspect my income information supplied to Ocwen was fraudulently adjusted and I was hoping I would be given a chance to rectify this situation. The fact that the information requested was never forthcoming from XXXX XXXX or Ocwen suggests that my assumption of their illegal and fraudulent actions was justified. I believe I am qualified for a mortgage modification under XXXX guidelines.
Company Response:
State: CA
Zip: 94952
Submitted Via: Web
Date Sent: 2015-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-09-18
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: When Ocwen first took over our mortgage in 2012 the balance that was owed was {$71000.00}. We were approved for a modification with a lower interest rate with Ocwen. Ocwen now states that we owed a total principal balance of {$96000.00}. Ocwen Account # XXXXI have asked one of the representative that has been on our case for a few months, she has no answer to this question & states that is the balance that was in the modification agreement. We have contacted your company in regards to different questions regarding our account & have been able to get them resolved. Hopefully, someone can explain to us where the equity credit we should have went. Thanks for your assistance regarding this situation, we look forward to hearing from someone soon. -The XXXXXXXXXXXX
Company Response:
State: TX
Zip: 75149
Submitted Via: Web
Date Sent: 2015-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-18
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: We currently have a mortgage loan with OCWEN XXXX in North Carolina. The original balance was {$800000.00}. and is now approximately {$770000.00}. This mortgage was placed on this property as a short term way of raising cash to purchase a piece of property on which to build a " build to suit '' building for a major cable company. Our intent was to pay back the loan in full as soon as we built the building and closed on permanent financing and thus we were not concerned about the very high interest rate. This seemed like a very secure project and a number of banks competed over the financing of the construction loan. As the building neared completion the cable company changed upper management and decided to cancel the building. We had no choice but to give the building back to the bank in lieu of foreclosure. My husband was happily making a very good income and we were able to carry the mortgage with OCWEN ( never late on a payment XXXX Now, my XXXX husband has mobility issues and can no longer work very many hours. I contacted OCWEN and told them that we were down to our last {$100000.00}. in savings and could not carry the mortgage as it stood much longer and needed to restructure it. They offered a possible modification. For over four months, despite our giving them a complete package of information they continued to ask for additional information and would schedule a phone conference for 3 weeks in the future. After my numerous complaints, they spaced the calls 2 weeks apart. In the meantime, they collected the $ XXXX on the mortgage. In addition to always needing an additional piece of paper they also claimed ( sometimes as many as 4 times ) that they did not receive the documents I had emailed despite my computer telling me the documents were received. I began to send the documents to several OCWEN email addresses but they would still claim no receipt. After 4 times of sending my husband 's SocialSecurity benefits statement they asked for 2 months checking statements to verify this. I sent them numerous times only to have them say the documents were now out of date and I needed more recent ones. I told XXXX OCWEN that I was on to the game where they intended to draw out the process as long as possible, collect the many months of mortgage payments, and perhaps never produce. An appointment was moved up to only one week away for a final decision. That decision was negative. The reason -only reason given- was that the loan amount was too high and they do n't do mortgages for that much. Excuse me but this is the same company who held the mortgage when it was higher still! Additionally, they knew the dollar amount from Day One and never ever indicated they could n't finance a loan for that amount. Clearly, they did not deal with us in good faith and used very deceptive practices. We are left with little to no options. The house is worth less than the {$770000.00}. balance of the mortgage which needs to be covered by insurance so they insure it as well. The land has more of the total value of the property but land is not insurable. Therefore, since we ca n't purchase conventional insurance we can not get a loan from a conventional bank. Property sales are way down so selling at the moment is not an option. Our request was for financing for 3-5 years. We would then sell the house and repay the loan. With OCWEHN aware of this, it is clear they knew they could keep us on the hook for many months and eventually take the house. It has only now come to a conclusion because I became adamant that I would not go beyond this week with the situation. I do not know if you can help me personally but I feel you need to fine OCWEN heavily for their practices and perhaps putting them into bankruptcy. Their history is abysmal and I was dismayed to read XXXX article on their past illegal practices. Thank you.
Company Response:
State: NJ
Zip: 08861
Submitted Via: Web
Date Sent: 2015-09-18
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-18
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: Ocwen loan servicing was informed of a forgery on a loan re modifacation, they have removed my liability from the loan, but it is still on my credit, I called and asked them to contact XXXX major credit reports and have account closed, I was told I would have to do that myself. I would like this loan removed from my credit as soon as possible, Thank You
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2015-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-17
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Good Morning, I am contacting the CFPB again about my account with Ocwen Servicing , Ln # XXXX, Since the last time I have contacted CFPB supposedly the account was corrected. Yet, the account is now showing two payments past due when just the day before it was due for XX/XX/XXXX. I have no clue what is going on as Ocwen sends notices, but nothing matches up to what they are doing. Please note previous complaint as I an get very upset with the manner the account is being handled again. To my records the account is up to date, and due for XX/XX/XXXX. I would like the CFPB to do a complete audit on my accounts as I have no confidence with nor trust Ocwen Servicing. I honestly think they are taken advantage of the loan modification as my balance keeps going up. I had financial problems in the past, but I am coming in good standing these days. Please, please have someone audit my account as I trust you all and have the confidence it will be handled correctly. I am trying to maintain and move forward and Ocwen keeps make changes.
Company Response:
State: VA
Zip: 23229
Submitted Via: Web
Date Sent: 2015-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-17
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I requested a packet for modification on XX/XX/XXXX. I received the packet today. I completed the XXXX. On Monday XX/XX/XXXX I requested a copy of a demand/foreclosure letter Ocwen 's representative stated they mailed to the wrong address. I wanted this letter to request money out of my 401k to help with a payment plan. I was told on Monday it will be emailed to me. I have n't received it. I submitted RMA packet to Ocwen XX/XX/XXXX for a modification here is what I submitted.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-09-17
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Ocwen Loan Servicing acting as the Servicer of this Mortgage has failed to meet all of its requirements under HBOR and is attempting to illegally foreclose on our personal home by selling it at auction on XXXX XXXX. The direct violation of HBOR law is based on Ocwen Loan Servicing improperly and unfairly reviewing our loan modification request for relief. We have submitted a complete loan modification direct via fax. Ocwen Loan Servicing illegally commenced and is conducting a foreclosure without attempting to find workout relief options for us. They have mishandled our documents and file several times and failed to properly communicate with us throughout the process. They simply wish to foreclose and kick us out onto the streets. They have clearly violated HBOR specifically under the " dual tracking '' clause. Ocwen Loan Servicing instructed and allowed the foreclosure trustee named XXXX XXXX XXXX to illegally start foreclosure on my property. The Ocwen Loan Servicing and know your options website gave the result that we are eligible for a Loan Modification with a lower payment to save our property. So there is no reason why Ocwen Loan Servicing should have denied our request or started foreclosure on our home.
Company Response:
State: CA
Zip: 91710
Submitted Via: Web
Date Sent: 2015-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-17
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have just received a foreclosure notice from Ocwen LLC they have not honored the loan modification took all my payments, did not apply them extended my loan to XXXX months and have told me repeatedly that it was being " taken '' care of but the modification department needed time to review everything and that it takes time. They went from " we are on your side '' to " sucks for you '' my Loan was at XXXX and despite payments they have increased it by XXXX to XXXX and not applied XXXX penny to the account, in addition I sent them proof of every payment made and cleared and they have not updated their system. I have at least XXXX equity in my property, they are basically trying yo steal it from me. They have made me complete at min, of XXXX loan modifications, because they messed up the paper work, giving different amounts to be paid, some as small as XXXX they sent me paper work for a payment of XXXX each month to XXXX then would not cash my check and returned it to me because they mad an error and the new amount was XXXX. A XXXX dollar difference. I have complained to XXXX and Ca department XXXX oversight and they have done NOTHING! I have ALL documentation and correspondence. I have bank records and even had XXXX bank call with me and they are not acknowledging my PROOF of payments and could care less.
Company Response:
State: CA
Zip: 91724
Submitted Via: Web
Date Sent: 2015-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-17
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: This is a complain against Ocwen Loan Servicing. Ocwen transferred my loan balance to XXXX and failed to supply the correct insurance information to the new lein holder - XXXX. In addition even though an escrow account had previously been established by Ocwen to pay the annual insurance premium, Ocwen instructed XXXX that no Escrow account was in place to pay for the insurance.
Company Response:
State: CA
Zip: 93308
Submitted Via: Web
Date Sent: 2015-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-17
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Over the past XXXX years I have been in a constant struggle with Ocwen Loan Servicing, and my home is now in foreclosure. After the death of my husband, and it became apparent that I would need help making payments, I pursued loan modification ( my interest rate was 5.8 % ), HARP, ( they said my credit was not good enough ) and used all my life insurance benefits to stay here another year, while pursuing all the options they gave me. My monthly payment was {$1200.00}, and I was approved for the Florida XXXX Program, XXXX XXXX, after much dogged paperwork accomplished by myself. Knowing that I only had one year to recoup with this aid, I was working seven days a week. Ocwen suggested that I roll my Homeowners Insurance and Property Taxes, a total of about {$3500.00} at the time, XXXX which I had been paying out of pocket XXXX into my payment, which then escalated to {$2000.00} per month! I complained almost daily, their explanation was that they needed to build up enough escrow to pay for before-said expense, to carry me for two years into the future. In facing this and no way to pay, Ocwen suggested that I refinance through their co-company, XXXX, which I did, at a cost of extra {$10000.00} added to my debt, monthly payments of {$1300.00}, with taxes and insurance rolled in, interest rate of about 4.3 %. That was XXXX, XXXX. I was making exactly enough money to afford the payment, other bills, and barely enough left over for gas and food. Then I received a letter from Ocwen in XXXX XXXX, stating that I had an escrow refund of {$700.00} coming my way, a welcome relief as my employment suspended for XXXX XXXX with no pay, and I planned to use that escrow towards my XXXX, XXXX payment. Again, I called daily, was assured the check had been mailed, then told by each representative following, that the previous operator had lied. They told me outright that the customer service people had lied repeatedly. I then began a daily campaign with the XXXX, who was stalling and stalling, said payment was mailed to wrong address, even though I had been with Ocwen for over eight years. Upshot : I got the check XXXX XXXX, XXXX, and was late with my mortgage payment, and had late fees added, told, sorry, but you are responsible for your mortgage. That month I was also XXXX at work and could not earn a living for five weeks. I got even further behind. I made three months ' payments by credit card, the service fees added. I listed my house to sell in XXXX as well. I lowered the selling price several times, no interest in the property. began pursuing a deed-in-lieu. All the documents were accepted, reviewed, deemed to be complete by Ocwen on XXXX XXXX, XXXX. DIL to get the XXXX XXXX moving expenses. On XXXX XXXX, I was told " Congratulations '' by Ocwen, my DIL had been approved and I was to take my home off the market. Three weeks later I was notified that he second lien on my mortgage from Florida XXXX XXXX was standing in the way ; an amount of {$22000.00}. XXXX has been very co-operative, agreed to settle for {$1300.00}, in a DIL circumstance. When I referred this to my one-of-many Relationship Manager, I was instructed to fax the complete documents packet to The Research and Resolution Department at Ocwen. They begged for more time to review, final conclusion : DENIED. Once again I began calling almost daily, being told something different by each " Relationship Manager ''. The last two times XXXX end XXXX XXXX XXXX I actually reached the same person, he told me that I had been instructed to fax the documents to wrong dept., they were probably in the trash. He noted that in all his years at Ocwen he had seen only seen XXXX DIL 's done, they took a year each to close, and the people got nothing out of it. The next call he notified me I was in foreclosure now, although he had sent docs. to correct dept. XXXX they accepted the offer, to be done in 2 wks.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No