Date Received: 2015-09-14
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I refinanced my loan thru HARP. My escrow was raised from $ XXXX/month to $ XXXX/month. I have repeatedly asked what they are paying and to give me a breakdown. No one can answer this question. They say they are only paying my taxes ( which is $ XXXX/yr ) and they have made the payment for the last several years so they know. If you do the math at $ XXXX/mo, they are collecting {$6100.00}. I have spoken with them about this since XXXX and they will not give me a straight answer. And they refuse to do another analysis and check why it is so high.
Company Response:
State: FL
Zip: 33321
Submitted Via: Web
Date Sent: 2015-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-09-13
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Ocwen, the " debt collector/mortgage servicer '', is taking money in escrow for flood insurance but refusing to pay the flood insurance on my property. Additionally, they refused to close my escrow account saying that my flood insurance is n't paid, yet I have faxed to them twice my current/paid flood policy declaration.
Company Response:
State: FL
Zip: 33884
Submitted Via: Web
Date Sent: 2015-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-11
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: We have made several attempts to refinance, We would like to refinance and remove balloon payment. We have received a modification only short term. Looking to remove balloon. We have made several attempts.
Company Response:
State: VA
Zip: 20120
Submitted Via: Web
Date Sent: 2015-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-11
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Ocwen continues to report inaccurate data information on my credit reports with their poor payment processing, unauthorized fees, holding my past payments in suspense after receiving by the due date and their erroneous reporting of ( 8 ) late payments. This is mortgage deception and a violation of the CFPB. I have made several phone calls to Ocwen, have written letters, submitted emails and filed a complaint with the XXXX. Enclosed is XXXX different letters from XXXX different representatives from Ocwen, dated XXXX XXXX, 2015 stating they will have a response by XXXX XXXX, 2015. I have heard nothing from this company as of today.
Company Response:
State: VA
Zip: 242XX
Submitted Via: Web
Date Sent: 2015-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-09-11
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Our loan was modified. We made all the trial payments needed. They came back to us and said they were sorry they made a mistake. We appealed it and then they came back and said they would honor the {$1800.00} payment but we had to pay {$5600.00} in a few days. We asked for more time but they said no. We appealed and was told to do nothing until they reached a conclusion. They told us to make XXXX 2015 payment which we did. They sent us new modification papers which only stated we had to pay the {$1800.00} and nothing else. We signed and notorized them and sent them back. They executed them and sent us copies. I made the XXXX payment on time and today XXXX/XXXX/15 they returned my money and said they want {$6100.00} by XXXX XXXX ( 4 days ) and also pay {$2900.00} for 6 months before we can pay the {$1800.00}. They said our modification was no longer good. I do n't feel what they are doing is right. Can you please help to straighten out this mess. We do n't want to lose our house over this because they are not taking our payments.
Company Response:
State: NJ
Zip: 07470
Submitted Via: Web
Date Sent: 2015-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-11
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: we was told by underwiter and my customer assistance person that if we move back into the property that me and my husband will qualify for a loan modification ... however they denied the modification on XXXX XXXX 2015 and reason for denial is that we do not live in the property, which is a lie, we moved from XXXX texas back in the property with all proof, to be denied XXXX months ...
Company Response:
State: OH
Zip: 43068
Submitted Via: Web
Date Sent: 2015-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-09-10
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My mortgage is with Ocwen currently but they just sold it to a debt collector. I am still in Chapter XXXX bankruptcy which is in good standing and was started XX/XX/XXXX. The chapter XXXX is paying back the pre petition payments and I also had 4 months of post potition payments due. To cure the XXXX months of post petition I mailed a check for the amount of {$5000.00}. This cured all post petitton requirements. This payment was made and logged by Ocwen on my XX/XX/XXXX tax forms on XX/XX/XXXX. On XX/XX/XXXX Ocwen then reversed the charge with no reason. When I called they said that they will not count this payment till the chapter XXXX bankruptcy has been finalized so they are reflecting my payments as being 4 months behind currently. They just sold the debt off to a debt collector agency who is asking that I cure the {$5000.00} plus penalties as Ocwen has not sent them record of the payment. When I checked into this with Ocwen they informed me that they have decided to retain this payment as a fee and not reflect it onto my account. They said that per the bankruptcy guidelines they are allowed to do this. When I checked with my lawyer he said that is not legal and they would have had to keep the funds in an escrow account if they decided not to post it which must be interest bearing. Ocwen informed me that they have not done this. Now the new company that was sold the mortgage wants me to cure the 4 months as well and when requested for Ocwen to refund the moneys they do not respond. I have been trying to correct this with Ocwen for years and I have a list of letters from them XXXX even stating that they corrected the issue and brought the account current but then they went back and pushed me back XXXX months again after sending the letter with no explanation. My loan number is XXXXUnfortunately I am now at a point where communication with Ocwen is not yielding any results and I either need my payment applied to my account or a refund plus interest so that I can cure the amount with the new mortgage holder
Company Response:
State: CO
Zip: 804XX
Submitted Via: Web
Date Sent: 2015-09-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-09-10
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My wife and I were having difficulty with our mortgage payments because it was a variable rate. Over time the loan payments went from {$2000.00} to {$2600.00}. We wanted to refinance/re-modification, the bank rejected our application twice. At this rate if nothing is done we might be in position of not being able to keep up with payments. We have children who are under XXXX. Repeated calls went unanswered or fell on deaf ears.
Company Response:
State: NJ
Zip: 07003
Submitted Via: Web
Date Sent: 2015-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-10
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: After successfully completing a 3 month trial modification which took the lender 6 months to get initiated, the lender did not follow through on providing the final modification document until 4 months after the 3 month trial was completed. During that 4 month period, I was told I could n't not make any more payments. When they finally provided me with the final modification document, I was told I had to make a lump sum payment for the 4 month period before the modification could be finalized. I made the payment and mailed the documentation. My certified check was returned and I sent it back. The lender denied the modification because they stated they did n't receive the payment or documentation. Subsequently, they acknowledged receiving the payment but not the documentation. They said I would have to start the modification process that took a year all over again.
Company Response:
State: FL
Zip: 33028
Submitted Via: Web
Date Sent: 2015-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-10
Issue: Credit decision / Underwriting
Subissue:
Consumer Complaint: i want to refinance my mortgage, but the mortgage company, ocwen, will not adhere to the terms of the modification agreement. in that they will not forgive the deferred princpal balance and keep adding it to the payoff figure ...
Company Response:
State: MA
Zip: 02368
Submitted Via: Web
Date Sent: 2015-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes