Date Received: 2015-10-15
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: This XXXX I received renewal notice from XXXX XXXX wind only insurance ) and when I started to review the situation, I discovered that Ocwen XXXX mortgage lender ) had reinstated wind only coverage with XXXX sometime end of XXXX XXXX a policy that should had never be paid/reinstated or renewed. A policy who 's effective date was in XXXX XXXX for which in XXXX XXXX I had obtained HOM both Fire and Wind coverage with XXXX and had, had Ocwen pay for it out of our escrow. I received " Notice of Cancellation '' from XXXX for non payment and Ocwen inclusively removed XXXX disbursement from being calculated in our escrow. So this XXXX I contacted XXXX and advised them there was an error on the part of Ocwen and that I never authorized or realized they had paid them for what was duplicate wind coverage and asked them to please reimburse us for what was clearly an error. I provided XXXX copy of our XXXX declaration page reflecting wind coverage and copy of their XXXX XXXX XXXX " Notice of Cancellation '' dated XXXX XXXX and inclusively that they should of never re-instated coverage backdating more than 90 days without my signature or authority. At the end XXXX refused to reimburse the total policy and only returned us {$400.00} of the {$6500.00} dollars, stating I had never officially cancelled until this XXXX XXXX. At this point I appealed to Ocwen ( lender ) XXXX ; I ask Ocwen to contact XXXX and obtain full reimbursement of our policy on what was their error in paying them in the first place after many phone calls they finally responded that XXXX had refused. In turn I appealed to Ocwen to reimburse us for duplicate wind coverage on what was their mistake, stating their records clearly reflected that we had full coverage, that in XXXX XXXX they remove XXXX from being a part of our escrow, that this was most definitely an error on their part, XXXX full insurance was paid out of escrow and they had all records reflecting that our home had full coverage. Again after many phone calls with up to XXXX different agents an Ocwen agent claimed they had asked management and they had denied reimbursement on their error. They admittedly agreed that it was n't clear what promoted someone at their end to contact XXXX and request a back dating but also refused to reimburse us any part of the {$6500.00} in duplicate wind coverage. The reason for our change of coverage was to save money, we were able to reduce our wind coverage portion with XXXX from {$6500.00} to {$3200.00} for the same period. Ocwen 's records clearly reflects that XXXX was full HOA coverage in was in place effective XXXX XXXX and their escrow records even reflect removing the XXXX escrow in XXXX, what I neglected in noticing is that sometime in XXXX XXXX they added the XXXX {$6500.00} payment back into escrow. In my defense I was struggling with Ocwen from XXXX XXXX through XXXX XXXX to recalculate our monthly payment because our monthly payment when Ocwen took over servicing our loan in XXXX XXXX had increased {$4200.00} to {$6200.00} due the inflated insurance coverage. Our previous XXXX XXXX XXXX had dropped us in XXXX and we were faced with lender placed fire insurance and XXXX wind insurance.
Company Response:
State: FL
Zip: 33156
Submitted Via: Web
Date Sent: 2015-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-15
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My mortgage loan is currently serviced by Ocwen. Recently they have increased my mortgage payment from {$190.00} to {$880.00} per month. Ocwen claims that the reason for the increase pertains to my escrow account. My yearly taxes are {$2500.00} and home owners insurance is {$600.00}. Therefore my monthly escrow charges should be {$250.00} per month and not {$680.00} per month. On numerous occasions I have requested that Ocwen address the escrow distortion issues via full escrow accounting ledger. Ocwen has refused to comply. Ocwen has recently modified my mortgage loan, but never recorded a permanent loan modification see attached. They have only issued an arbitrary loan modification agreement that lacks interest amortization schedule and truth in lending disclosure ~ see attached. XXXX these disclosures are required per RESPA law. The modification also contains a balloon disclosure of {$43000.00}. Since no specific terms are defined on the principal balance or amortization schedule, I have no idea what amount I am paying over time. Per the attached statement issued by Ocwen, is shows a XXXX waived balance XXXX principal reduction ) of {$22000.00}. However the statement adds the waived amount back into the the total amount due, which distorts the total amount due. Overall I feel cheated on both the principal balance and the escrow account on my mortgage loan. Ocwen has forwarded my file to an attorney 's office, who in turn has issued a notice of default. I do not want to lose my home and I am seeking your assistance on this matter.
Company Response:
State: WI
Zip: 53223
Submitted Via: Web
Date Sent: 2015-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-15
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have not been able to get Ocwen to modify my ARM mortgage. I have tried a few times over the years. Their last response was that it was modified in 2008 and is ineligible to be modified. Mortgage rates have been so low and because my mortgage is considered " underwater '', I really can not refinance it elsewhere. I just want a LOWER, FIXED RATE! Based on comments I have read on the internet, I am not the only one having issues with Ocwen. Complaints have been written by homeowner around the country. I even read where the XXXX has investigated them for their practices of not helping homeowners by rejecting loan modifications.
Company Response:
State: MI
Zip: 48602
Submitted Via: Web
Date Sent: 2015-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-15
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Case number : XXXXAs previously stated every thing remains the same about the non-response from Ocwen to the actual complaint and who has again not addressed the issues and RESPA at all and claims they can send a so-called Transferee Notice saying anything they want in total disregard of the Transeror Notice. IF the CFPB rules the OCWEN Notice of XXXX 2014 is lawful, then CFPB must rule that the XXXX XXXX Notice of XXXX 2014 is also lawful and supercedes the Ocwen Notice and payments will be made to Homeward Residential in XXXX. I have presented what the CFPB claims RESPA says and what RESPA itself says and OCWEN IS NOT IN COMPLIANCE. Ocwen again has not made specific reference where we are alleged to have claimed untimeliness and they made false reference to it again. The CFPB must decide if XXXX XXXX XXXX Transferred Servicing to Homeward/Ocwen XXXX XXXX as the Transferor Notice claims or Ocwen as Ocwen 's XXXX unfounded and unmatching Notice claims. Their attorney and Ocwen claim that Homeward/Ocwen in XXXX and Ocwen Loan Servicing LLC in XXXX are the same identical company so now CFPB must rule on this matter and take the appropriate action while also remembering the XXXX XXXX Notice of XXXX 2014 which supercedes Ocwen 's Notice. We await a CFPB ruling stating both companies with different names and different locations are the same identical company.
Company Response:
State: TN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-14
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: We have been through ( if u want to call it that ) XXXX different modifications. Problem is the company Ocwen always refuses to give us any details of the permanent modification until we pay the 3, once XXXX trial payments, which we have always done. If we ask for an upfront look at permament terms we are told u can refuse the trial payments but are not guaranteed this trial or another future trial and foreclosure will continue. You will never see the permanent terms until you pay the trial.Then we get the permanent terms with a balloon payment of {$80000.00}, {$99000.00} or bigger monthly payment which is never mentioned or even hinted at in the trial plan terms. Our house is so far underwater it is heartbreaking. Homes on our street are not selling for {$120000.00}, one sold for {$40000.00} at auction. Our current modification just started including a balloon payment total : {$300000.00}. We can afford {$1100.00} a month and a fair loan balance. We appreciate any help anyone wants to give us but this does not seem like help ecspecially from Ocwen, who seems to lose every document you give them, stretch out the process and continue to add these home inspection fee 's week after week. We are smart enough folks with college degree 's, we know who caused the collapse in 2008 and it sure was not your everyday people like us. Yet, '' not one XXXX XXXX person went to jail '' per XXXX XXXX in last nights debate. We will vote XXXX like we always do but we will never get ahead. The XXXX XXXX folks made XXXX, collected insurance for loses from XXXX and XXXX more in bailouts.People say they paid back the bailouts : It is easy to pay back when u made XXXX in scams and paid only XXXX in fines??? Yet we are only offered {$120.00} or {$80.00} a month off mortgage payment or {$10000.00} in principal reduction, and it is tacked on the end ( Balloon ), or kicker you must pay tax on it.. We have put our blood, sweat and tears in our home. Never late in the fist XXXX years of our mortgage..Finally the real kick in the XXXX. We lost our entire home and contents to a woodstove fire in XXXX 2008. Insurance covered us, and even gave us alot of money for every personal item we lost : My wife and I and XXXX kids, XXXX years worth of stuff. Every toy, clothes, shovel, plates, t.v, stereo, throw rug, Holiday decoration, etc. etc. Alot of money in personal items paid directly to us. My wife and I decided to be smart and put that money someplace almost guaranteed for our kids future. We put it all into building a new house double the size of the one that burned and now our current house is worth much much less then even the one that burned?
Company Response:
State: PA
Zip: 18301
Submitted Via: Web
Date Sent: 2015-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-14
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I inherited a home from my dad XXXX XXXX due that he passed away ; my dad still has a mortgage through Ocwen and because the acct was behind ; I was asking for a loan modification and to have the loan transferred in my name. In my opinion, Ocwen is the most unprofessional and display no empathy for a person at all. I submitted death certificate, transfer affidavit ( from atty XXXX XXXX XXXX, all my payroll stubs, tax information, etc. began to pay the mortgage and they continue to suspend my payments and stated that the information that I provided isnt good enough ; they are requesting a Will or letter of Administration. My dad didnt have a Will and my atty XXXX XXXX stated that what he provided is all they need but they insist that I go through probate and get a letter of Administration. I never seen a company that is so unorganized ; now granted my have authorization to speak with them regarding my dad 's account but they will not transfer the loan in my name and at this point I dont know where else to turn. I dont want to lose my dad house but I dont have {$7000.00} to pay out right to catch up on his loan ; but going forward I 'm so willing to take responsibilty but I need them to work with me. I 'm at my wits in because I have been dealing with this maddness for over 6 months. Is there anything you can do to help me resolve this issue. I would greatly appreciate it.
Company Response:
State: WI
Zip: 53206
Submitted Via: Web
Date Sent: 2015-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-14
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I tried to set up by-weekly payment with Ocwin, but even through the website list by-weekly payments as a option no method exist to set it up. I called and the person I spoke to could not set it up either or could she direct me to a person who could. I believe this is fraud on Ocwin 's part.
Company Response:
State: NC
Zip: 28226
Submitted Via: Web
Date Sent: 2015-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-14
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: In XXXX I applied for and rejected a HAMP modification with my mortgage servicing company Ocwen Loan Servicing. They never canceled the modification after XXXX conversations and XXXX letters to the company. Upon making my XXXX payment per the online system in the amount of {$650.00}, which has cleared my bank account. I am now being told that Ocwen will report my loan as late as there is a balance remaining for XXXX in the amount of {$170.00}. Keep in mind in 10 years I have never paid a late mortgage payment and I have always paid my mortgage on line. No where in the online system did it state that my payment was anything more than {$650.00}. I have recently received my current billing statement for the month of XXXX and it states a total amount due of {$1000.00}. My normal mortgage payment is {$880.00}. When I call the automated system I am provided the following : payment for XXXX received {$650.00} ; Payment for XXXX due {$650.00} ; Payment to change XXXX/XXXX/15 from {$820.00} to {$880.00}. Ocwen can not get things straight and they are pushing it off on me. How do you get that I owe {$1000.00} when my mortgage payment is {$880.00}. Further, I am in the process of refinancing my mortgage and have requested a payoff statement which Ocwen is refusing to send or claiming they have emailed it yet nothing has been received.
Company Response:
State: FL
Zip: 33971
Submitted Via: Web
Date Sent: 2015-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-14
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: We bought our first home XX/XX/XXXX. XX/XX/XXXX I received a notice of foreclosure. I tried to get a modification and did so but still could not keep up with the payment. The bank resumed the foreclosure and we received a letter stating they would be selling the house. we moved and a year later we found out that they stopped the sale and the house is still sitting empty in our name. I 'm just trying to find out what options I have if any. After doing some research I found out that known robo-signers names and signatures are on a-lot of my paper work. The original loan servicer was Litton loan and my mortgage was sold multipul times, I 've lost track of how many times. The current servicer is Ocwen and they keep sending me a bill for $ XXXXDo i have any options besides bankruptcy?
Company Response:
State: OH
Zip: 44515
Submitted Via: Web
Date Sent: 2015-10-14
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-14
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: In XXXX, OCWEN Loan Servicing , LLC, assumed servicing of my house note from XXXX MORTGAGE. Once the note was transferred, I was notified that there was an overage in my escrow account and received an escrow analysis showing the overage of {$1100.00}. OCWEN informed me that I could not keep the money in the escrow account, so I chose to have the funds dispersed to me. In XXXX, OCWEN dispersed {$1800.00} from my escrow account to my insurance company for hazard insurance on schedule, leaving a negative balance of $ XXXX. The negative balance grew until I was notified of the payment increase. In XXXX, my mortgage statement stated that my payment would increase from {$180.00} to {$350.00}, with no explanation. When I contacted OCWEN, it was discovered that there was no escrow analysis on file to justify the payment increase. The Customer Service Representative I connected with was unable to explain any reason for the increase. With no acceptable explanation, I was transferred to an Escalation Manager. It was at this time that I requested an escrow analysis to determine the reason for the increase in my payment. Upon receiving the analysis, I then was informed that my payment would increase an additional {$91.00} to cover a projected shortage of {$3200.00} in equal payment spread out over 36 months. While trying to discuss this issue with XXXX different escalation managers, I became increasingly frustrated as I was continually given different answers to my questions as to how the insurance could have been overlooked. The second Escalation Manager, which I spoke with, tried to explain to me that OCWEN was doing me a favor by spreading out the shortage that was an oversight on their part. I was never given any option on how to rectify the situation. Each person I spoke with, insisted that an escrow analysis was only required once a year. Which, at this point, was one year from the time the note was transferred. At that point, I was able to speak to a Consumer Ombudsman. It was n't until my second call to an Ombudsman, did I receive any credible information. The first Ombudsman that I spoke with, issued a letter to explain everything that the second Ombudsman had already explained to me, but she was unable to.
Company Response:
State: VA
Zip: 23453
Submitted Via: Web
Date Sent: 2015-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No