Date Received: 2016-05-05
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I have OCWEN Mortgage Servicing on my loan # XXXX In XX/XX/XXXX I filed for XXXX XXXX # and as XX/XX/XXXX it has finished Throughout the BK-XXXX Ocwen never sent me a statement I called a complained every month- to get confirmation on my payment Sometimes they would hold the payment more than 25 days I called a lot- Now that the Bankruptcy is discharge and finished - In XX/XX/XXXX Ocwen said I had been one month behind with another Servicing company- from that time I am now THREE MONTHS BEHIND every months its now XX/XX/XXXX- and keep making timely payment- even at a higher amount per their request- Last month I made TWO payment on for {$2800.00} the Contact Agent said to get caught up quicker send in another {$560.00} and it would make another payment as there is a Suspended Balance ( CREDIT of $ XXXX I make the Payment Collection calls every other day they can not find the payment or when I show it to them they say that is only a partial payment no a full payment That term with - XXXX ID # XXXX I can no longer get ahold of this contact XXXX- XXXX XXXX $ XXXX XXXX-/// -- -paid by wire transfer- # XXXX That pays for a Shortage?? In XX/XX/XXXX Payment- XX/XX/XXXX XXXX XXXX ID I transfer {$560.00} with XXXX on XX/XX/XXXX to The OMBUDSMAN XXXX XXXX XXXX TALK XXXX has been contacted from XX/XX/XXXX since I ( they tell me ) I am short one payment in the Bankrupted- now I am three The document 's that XXXX XXXX send to me are never the same - and the Collection Department never gets the information to stop calling me- What needs to be done is for an outside FIRM like yourself to help and assist me with Ocwen they have had the upper hand for way to long and I need some help now- XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXXXXXX XXXX XXXX
Company Response:
State: CO
Zip: 80206
Submitted Via: Web
Date Sent: 2016-05-05
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-05-05
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: failure to stop foreclosure proceedings even after mandated to - XXXX
Company Response:
State: SC
Zip: 29687
Submitted Via: Web
Date Sent: 2016-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-05-06
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Hello I would like to file a formal complaint against my loan servicer in regards to my mortgage. On several occasions over the past 3 years Ocwen has continuously ignored my complaints to prove or show cause that they have a legal right to seek any results based on my mortgage. I have sent several request for QWR 's, complaints, dispute of debts and validation of debt letters as well as TILA request. All of which have gone ignored as Ocwen can not prove the validity of the debt or there compliance in this matter. Ocwen has failed to meet any of the " QWR '' under 12 USC 2605 or " RESPA '' request for validation of debt under 15 USC 1692 of the " FDCPA '' 15 USC 1641. All of the above actions have been recorded in the last certified letter that was sent to Ocwen. in this letter it was clearly stated that my mortgage allowed me via contract right under Regulation X ( 24 C.F.R Part 3500 ) to request information from the Servicer. The Servicer ( Ocwen ) has never complied with any of my request and as the letter reads there have been several request over this time frame.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-05-05
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My mortgage company, Ocwen ( insurance dept XXXX ) is requiring a new coverage - condominium unit owner- for my townhome. This coverage, based on Ocwen 's rep is for interior walls of my townhome. I had faxed and uploaded the policy document since last year which included " interior walls-excluding improvements '' coverage. However, now I am being told I need to have " interior walls- with improvements ''. When I inquire where the " with improvements '' requirement is based on, I am told it 's based on Ocwen policy. My current mortgage has been in place for about 10 years and Ocwen is about XXXX company the account has been sold/transfer to. I never signed anything directly with Ocwen nor chose this company. For months I had been stressing, calling Ocwen multiple times, faxing and uploading documents without resolution. Everytime I call I get different response from Ocwen reps varying from the coverage expired, it was never included on the policy. And when I confirmed with the insurance company the interior walls are included on the policy, Ocwen changed their position that it needs to include walls with improvements. I have never done improvements nor plan to do any on my home. Ocwen is threatening to purchase a very costly policy of {$1700.00} for the technicality of adding " interior walls with improvements '' vs. " interior walls excluding improvements ''.
Company Response:
State: CA
Zip: 91325
Submitted Via: Web
Date Sent: 2016-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-05-04
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Ocwen Illegally imposing forced placed insurance coverage for building and structures which is already covered by my condo association master policy. Back-dating a Notice requiring hazard insurance coverage on my condominium unit within 45 days. Only really giving me 15 days. Illegal Insurance Binder on Ocwen 's letter head, with XXXX XXXX XXXX XXXX. Also at the bottom of the alleged insurance binder it says " This communication is from a debt collector attempting to collect a debt ... '' How can a real insurance binder be a debt collector and be on Ocwen 's letterhead? I purchased my condo unit and obtained a conventional mortgage on XXXX XXXX, XXXX which did not require interior improvement insurance coverage. My mortgage is not FHA, XXXX or XXXX XXXX loan. All that had to be furnished in terms of insurance coverage was the condo master policy which has always been in force and in place. For the last 10 years, XXXX XXXX XXXX has never been a requirement or an issue. Now after 10 years, Ocwen is force placing lender insurance retroactively to XXXX/XXXX/XXXX for an unknown reason, alleging the insurance coverage is for the fixtures, equipment and replacement of improvements and betterments in the unit. XXXX XXXX XXXX XXXX is the name of the alleged insurance company ; however the insurance binder does not cover any of the items Ocwen is requiring insurance coverage for. The Certificate on Ocwen 's letterhead states " the certificate only covers buildings and structures. It does not cover the contents or personal property, nor does it provide the property liability coverage. '' This alleged coverage is already covered by my condominium master policy and Ocwen has the master policies which have never lapsed. This makes no sense whatsoever and they are trying to charge me an extra {$2400.00} for this nonsense. There is something terribly wrong here, which shocks the conscience and does not sit well with me as a consumer and mortgage customer for over 10 years. Ocwen can not retroactively require insurance coverage on my loan dated XXXX/XXXX/XXXX for the fixtures, equipment and replacement of improvements and betterments within the unit. Yesterday- XXXX XXXX, XXXX, I received a letter from Ocwen dated XXXX XXXX, XXXX stating it 's the second and final notice requiring internal insurance coverage for the inside contents of my condo unit within 45 days, which is improper. The back-dated letter only provides me 15 days. It 's dated XXXX XXXX, XXXX and I received it XXXX XXXX, XXXX. I check my mail timely and it does not take 30 days to get a letter to XXXX from XXXX. When I mentioned this to Ocwen this morning, they said the letter was sent on XXXX XXXX, XXXX, I said this is impossible to send a letter dated XXXX XXXX, XXXX on a future date, 2 days before, I said perhaps it was sent on XXXX XXXX, XXXX and that is why I just got it on XXXX XXXX, XXXX that makes more sense. They denied this and stuck to the story that it was mailed on XXXX XXXX, XXXX. I just called Ocwen to resolve this issue and was told this is a requirement and I need to provide coverage from XXXX/XXXX/XXXX, although my loan was originated prior in XXXX XXXX and this was never required. I do n't know where they are getting this requirement but the property is already underwater, and this will be a financial hardship to force place lender insurance coverage for coverage I already have. The forced place insurance does not even cover what they are illegally asking me to provide for inside my unit. This is unfair, unaffordable and will cause me to fall behind on my mortgage payments and fall into foreclosure which I do not want to happen. Please help me get this resolved with Ocwen immediately.
Company Response:
State: FL
Zip: 33025
Submitted Via: Web
Date Sent: 2016-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-05-04
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: On XXXX/XXXX/XXXX myself, and my mother, purchased a home as my primary residence.I had moved back to the U.S after living abroad and had no credit history, my mother was the only person on the note, the property is deeded to both of us.The loan, issuedby XXXX, was a XXXX Arm interest only at 6.375 % based on the 6 month libor plus 2.75 %, and due to adjust in XX/XX/XXXX.The 6 month libor in XXXX XXXX was 0.395 %. The new adjusted rate would have been 3.5 % .The loan amount was $ XXXX.In XXXX XXXX OCWEN, the new servicer of the loan, made contact with my mother offering a loan modification, neither of us had sought.The offer was to change the XXXX interest only loan to a 30 year fixed fully amortized mortgage with a new maturity date of XXXX/XXXX/XXXX and to reduce the principal balance by {$35000.00} to {$360000.00} and not to pay the XXXX payment.At no time during the conversation with the OCWEN rep was XXXX to us that there could be tax consequences. OCWEN did not require from my mother or myself any paperwork such as pay statements, or any other proof of loan eligibility.OCWEN required that both of us sign the loan modification agreement, have it notarized and sent back. Neither of us could understand why OCWEN was generous.The property was underwater when considering value and is today.We received the loan modification form for signature.The new agreement included both our names, remembering that my mother was the only original signatory and per paragraph XXXX on page XXXX. '' Borrower hearby renews and extends all indebtedness evidenced by the note, and jointly and severally promises to pay to the order of Lender the pricipal balance. " ... therefore making me also liable for the debt, whereas I was not before.The loan modification agreement was signed by us and notarized on XXXX/XXXX/XXXX and sent to OCWEN. The agreement was then signed by OCWEN on XXXX/XXXX/XXXX. However, on page XXXX, paragraph XXXX ( v ) ( b ) the agreement innocuously states. " such forgiveness may have tax consequences '' Considering, the property is my primary residence, I am now liable for the loan, I make the payments, I have been writing off the interest on my tax returns, the tax law of XXXX that debt forgiveness for primary residence being not a taxable event we disregarded the paragraph. In XXXX XXXX, my mother was audited by the Internal Revenue Service for the tax year XXXX and after completion of the audit, the only item brought up in the results of the audit was a XXXX issued by OCWEN for the forgiven debt and one month 's interest payment for XX/XX/XXXX.This was the first time that we knowledge had been a XXXX issued. As stated before, OCWEN did not disclose that a XXXX would be issued and or did either My mother or I receive a XXXX from OCWEN. " May have tax consequences '' is not the same as " will be issuing a XXXX ''. This is not stated in the loan modification agreement or disclosed to us verbally or in writing.Due to the fact that neither my mother or I had declared the XXXX on our tax returns, we believe the XXXX had triggered the audit. A copy of the XXXX was provided by the IRS to us as OCWEN was not able to provide one and was only made available after OCWEN was summoned by the IRS to provide a copy. The XXXX is only in my mother 's name. Considering the property is not her primary residence, this made the debt forgiveness a taxable event and a {$12000.00} bill followed. On XXXX XXXX, XXXX, my mother spoke to XXXX XXXX at Ocwen requesting the XXXX be issued in both names, so I could revise my XXXX tax returns and declare the debt forgiveness.An email response stating because my mother was the only person on the note issued on XXXX/XXXX/XXXX, the XXXX can only be issued in her name.On XXXX/XXXX/XXXX, we again requested that a XXXX be issued in both names because OCWEN had added me to the loan and made me liable for the loan agreement.To date OCWEN refuses to re-issue the XXXX.
Company Response:
State: VA
Zip: 22191
Submitted Via: Web
Date Sent: 2016-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-05-04
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I received a notice to vacate from Attorney XXXX XXXX XXXX stating that the owner XXXX XXXX XXXX XXXX XXXX is seeking to recover possession of the property. After contacting XXXX Bank, I received an email ( attached ) stating that XXXX owned the property that XXXX Bank is the trustee not the owner, but after research XXXX XXXX XXXX XXXX XXXX XXXX XXXX stating that the property was Service Released to Ocwen and XXXX Bank is still the Trustee not the owner. Attorney XXXX, under the motion filed in court by Another law Firm states that the property was sold to XXXX Bank by XXXX on XXXX XXXX, 2014. I never receive the addition information that XXXX Bank stated that i should have received by Ocwen as the transfer of the property to Ocwen. I called Ocwen and was told that the social security number listed on the loan number did n't match the property address at XXXX XXXX XXXX XXXX XXXX, LA XXXX. The loan number given to me by XXXX Bank # XXXX, and that Ocwen was responsible for the proceeding. The attorney filed that he was representing XXXX Bank as the owner. In court the attorney that gets the motion signed is working at the XXXX where we are to report fraud in Louisiana and he and other attorneys are committing fraud for these bank.
Company Response:
State: LA
Zip: 70805
Submitted Via: Web
Date Sent: 2016-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-05-04
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Ocwen continues to refuse to conduct a fair and impartial review of my mortgage history as far as its own handling and with prior servicer Litton. The loan has been reported by them to have been charged off at least 3 different times. In XXXX, XXXX XXXX, XXXX and XXXX XXXX. A Charge-off allows a creditor to take a tax deduction for bad debts under Section 166 of the IRS code. Obviously, it is a violation of Federal Reserve rules and other banking rules, to declare more than one charge-off on the same loan and concomitant write-off as uncollectible. More recently in XXXX, it has notified XXXX and XXXX of yet another charge-off in XXXX and XXXX XXXX. Ocwen 's XXXX XXXX, XXXX notice to me disingenuously attributes its action to a request on my part. I never requested such charge-off but did challenge their refusal to recognize they are time-barred from reporting the loan to credit reporting agencies
Company Response:
State: GA
Zip: 30274
Submitted Via: Web
Date Sent: 2016-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-05-04
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I strongly feel that my mortgage is consider to be " underwater ''. I have been min iiinn my in my home for 22yrs now. When I first purchased my home it listed for {$78000.00}. I just got approved for a balloon loan modification through the HAMP program. This loan was modified with a new principal balance of {$120000.00} with a 2 % interest rate for 20yrs and at the end of the 20yr loan period I will owe a remaining balance of {$55000.00} that will be due in XX/XX/XXXX. I am complainting because I do not know why I still owe this large this large amount of money on my home after 22 years of payments. I want to know where has all my money gone in the last 22 years because I feel like I am starting all over with this new balloon loan modification and no one seems to have the answers to my questions. In fact, I should just about be finish paying for this single family home in 8 more years. I first brought this home XX/XX/XXXX. Please help me understand my total situation.
Company Response:
State: NC
Zip: 27107
Submitted Via: Web
Date Sent: 2016-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-05-05
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I get nowhere when trying to contact Ocwen. I have XXXX issues with them. The first issue deals with extra payment that I had mailed in the beginning of a mortgage modification. I had mailed in the check and then was told not to mail it. On XXXX XXXX XXXX Mortgage Services sent me a letter stating they received {$3000.00} on XXXX / XXXX / XXXX. On XXXX XXXX XXXX XXXX me a letter stating they have n't received the payment for XXXX and applies a late charge of {$130.00}. On XXXX XXXX XXXX XXXX sent me a letter stating they have n't received payment for XXXX and applies a late charge of {$130.00}. On XXXX XXXX XXXX I sent a fax to XXXX regarding the extra payment of {$3000.00} plus the late charges. The response I received from XXXX was that the loan was sold to Ocwen and yeah I need to contact them. I had contacted Ocwen many times in between but in the effort of saving time and space the most recent contact begins on XXXX XXXX XXXX. I sent a fax to Ocwen and ask them to please explain certain transactions found in my payment history and what happened to the {$3000.00}. On XXXX XXXX XXXX the response I received from Ocwen was a payment history and the statement that they trust the information provided fully addressed my concerns. Which it did not. They sent me a payment history because I had questions on my payment history. On XXXX XXXX XXXX I sent a fax to Ocwen do please explain my account history and separately identified XXXX areas of concern and what about that {$3000.00}. On XXXX XXXX XXXX I received a response from Ocwen stating they needed 20 more days to research. On XXXX XXXX XXXX I received a response from Ocwen stating they need 15 more days to research. On XXXX XXXX XXXX I received a response from Ocwen summing my XXXX concerns down to just XXXX : the amounts reflected on the billing statement and explained the payment history. The response was XXXX pages long. The first XXXX and a half pages had nothing to do with my request. Such as when they acquired servicing rights comma when the loan was modified comma the principal balance comma the balloon payment comma the maturity date, the different principal balance, stating they waive the Deferred principal balance, send me another copy of the modification agreement, XXXX payment history, explain how the loan is escrowed, and how escrow functions. They stated that on XXXX XXXX XXXX they processed necessary adjustment. On XXXX XXXX XXXX they receive payment which was incorrectly applied. On XXXX XXXX XXXX they process necessary adjustment. Please note that we have process necessary adjustments and reapplied all the payments correctly. We sincerely apologize for the inconvenience. XXXX the XXXX payment is due. Now if they would have replied all the payments correctly they would see the XXXX payment was paid. On XXXX XXXX XXXX I sent a fax to the research department at Ocwen and provided a transaction history that I received from them showing a single item receipt of {$3000.00} on XXXX XXXX XXXX placed in suspended funds. Please explain what happened to these funds. On XXXX XXXX XXXX I received a response from Ocwen stating they will need 20 more days to research. On XXXX XXXX XXXX I received a response from Ocwen that the funds of {$3000.00} we 're used to roll a due date. They sending a transaction history. PS XXXX payment is due. On XXXX XXXX XXXX I sent a fax to the research Department asking to identify specifically which date was rolled. On XXXX XXXX XXXX I received a response from Ocwen stating they will need 20 more days to research. On XXXX XXXX XXXX I received a response from Ocwen stating they will need 15 more days to research. It was the last I had heard from Ocwen on this subject.
Company Response:
State: CA
Zip: 95815
Submitted Via: Web
Date Sent: 2016-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No