Date Received: 2016-06-16
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Ocwen On my credit report it shows XXXX 30 days late, XXXX XXXX and XXXX XXXX. The funds was sent on XXXX XXXX, XXXX from XXXX, and Ocwen claims they did not received it until XXXX XXXX, XXXX. They also stated that the payment was in the month of XXXX XXXX, XXXX, and I was considered late. From my understating of the law I had 30 days to make this payment, and it does not matter if it was in the same month. It was due on XXXX XXXX, XXXX, and add 30 days on top of that would make it XXXX XXXX, XXXX. For the month of XXXX XXXX. XXXX XXXX from Ombudsman stated in a letter in paragraph XXXX if I could show proof that the funds were processed by my bank and received by Ocwen on XXXX XXXX, XXXX he will change the 30 days late. I as well as other people sent him copies of proof of payment that showed it was process and accepted on XXXX XXXX, XXXX at XXXX. He is not a man of his word. I would like these two months to be changed to OK on my credit report. If there is another investigation I want someone else other than XXXX XXXX to look at my case. I believe that this man not to be trust worthy, and I have a right for another person who has not looked at my case to investigate if it comes down to it.
Company Response:
State: AZ
Zip: 85142
Submitted Via: Web
Date Sent: 2016-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-06-16
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: The Ocwen Loan Servicing , LLC company sent me a letter saying that my insurance coverage is insufficient because my " deductible exceeds permitted maximum. '' This is inaccurate. I called and actually they are just trying to sell me THEIR insurance coverage by trying to confuse me into thinking I am insufficiently covered by my present company. The letter also includes " Important Bankruptcy Information '' and says it is a communication from a debit collector. We have ALWAYS been in good standing and have no financial problems. I believe this company is fishing through its customers, threatening them, and trying to get insurance business in an unethical manner.
Company Response:
State: CO
Zip: 80220
Submitted Via: Web
Date Sent: 2016-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-06-15
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I am devastated and frustrated after not able to come to a work out plan with Ocwen that will be affordable. Due to circumstances beyond my control .I had entered in to permanent loan modification in XXXX with an un paid balance of {$560000.00} This modification included a graduated interest rate and payment based on a schedule with an escrow account every month in the amount of {$1400.00}. Payments were interest only with a balloon payment at the end of 30 years..I was laid off from my job in XXXX of XXXX and shortly after I became ill and XXXX was necessary. That kept me out of work for several month. I began to default on my mortgage in XXXX. The adjusted payments became tough on us. I reached out to Ocwen for help to no success. I have provided documents requested and all they have done is pros pone and pros pone reviews to the e point that this delayed has increased the note to {$700000.00} thousand dollars. I want to keep my home. We have XXXX children to provide shelter for. Please hear me out. Refinancing as this point is not an option for I have done an appraisal and my home is worth less than what we owe. There are a lot of issues regarding my note which includes TILA issues.. I had no other choice than to request a Mortgage Fraud Investigator to complete a review of my mortgage.. All I really want is to keep my home for my children .Please I am really looking for an affordable mortgage.. Hope you can help me.
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2016-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-06-15
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have been working feverishly on a short sale for my client. His servicer is Ocwen. They cancelled us out back in XXXX / XXXX XXXX when we needed an extension. When reviewing for the extension they said he no longer qualified for HAFA because it was too close to the foreclosure sale date. And in order to qualify the sale date would have to be 90 days out. In XXXX XXXX, XXXX, Ocwen postponed the foreclosure sale date to XXXX/XXXX/XXXX which allowed us enough time to process for HAFA. I submitted the same package but with updated financials on XXXX/XXXX/XXXX. They began processing. I supplied all the required items. Then in XXXX XXXX they ordered a new appraisal. Appraisal came in at the same value as it was previously. In XXXX, Ocwen also made a change to the address within their system changng it from legal description of XXXX. This required us to resubmit paperwork with a new address. They ended up allowing it to remain on my paperwork as XXXX. But still required me to resubmit the entire packag again. They mademe do this multiple times. With different reason given as to why. In XXXX Ocwen requested an update Unpaid Principal Balance statement from the second mortgage company. I finally was able to obtain the UPB and sent to Ocwen as soon as I received it. This is when they finally reviewed the file in its entirety, even though prior to this point they had everything they needed to review and approve. Also, in XXXX XXXX Ocwen told me that it was against the HAFA guidelines that a buyer/real estate broker to contribute funds towards the 2nd lien. We were able to get past that and moved forward with that issue. Then on XXXX XXXX, I called to get an update on the file. The guy ( XXXX ) I spoke to said it looked like the quality team is going to deny the current offer price because the current offer price was n't going to net them as much as a foreclosure sale would net them ( Ocwen ). But that, that note was not official yet. On XXXX XXXX, I received an email with a letter attached stating that our price was in fact not acceptable but that we could submit a higher offer. On XX/XX/XXXX, I spoke to XXXX @ Ocwen and rquested what amont I needed to counter the buyer at. Hetold me thata purchase closer to {$98000.00} or a minimum acceptable net proceeds of {$63000.00}. I worked with the buyer 's agent and the buyer 's agreed to pay a higher price so that Ocwen would approve. I sent the paperwork over to Ocwen on XXXX/XXXX/XXXX. Knowing it takes them 24-48 hours to process paperwork I called on XXXX/XXXX/XXXX to follow up with if they received the paperwork and if there were any updated notes. I was told the documents were still in review. I called again on XXXX/XXXX/XXXX - 10 days from our sale date because I am trying to get an approval to close this file - This is when I was told by XXXX @ Ocwen that management is requesting the removal of the {$10000.00} relocation incentive to the seller because we were to close to the foreclosure sale date for the seller to get a relocation incentive. I sent over a revised settlement statement minutes after getting off the phone with XXXX. I called this morning XXXX/XXXX/XXXX to verify if the revised settlement statement was received. I spoke with XXXX @ Ocwen whom told it was received and that she expedited the file to the team and hopes that it will be reviewed within 24 - 48 hours. Mind you we have 9 days, including weekends until the sale date and only 5 business days to close this file. I feel Ocwen intentional dragged their feet in this matter so that they could instead foreclose on this homeowner, whom is XXXX.
Company Response:
State: WA
Zip: 98372
Submitted Via: Web
Date Sent: 2016-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-06-15
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I received a Delinquency notice letter form ocwen loan servicing dated XX/XX/XXXX regarding loan number XXXX.States that i 'm late on my mortgage payment as of XXXX/XXXX/XXXX I 'm XXXX payment delinquent on my mortgage loan my account first became delinquent on XX/XX/XXXX.failure to bring my loan current may result in fees and foreclosure -the loss of my house.the total : {$130000.00}. my attorney williams sent a letter to ocwen loan servicing dated XX/XX/XXXX regarding the alleged debt owed to provide verification of the debt and the name and address of the original creditor within thirty ( 30 ) days of the date of this letter .ocwen loan servicing never respond to the letter .until XX/XX/XXXX my former attorney XXXX XXXX reached out the bank 's attorney .And ocwen loan servicing said that they are willing to accept {$110000.00} for the home now .And she asked what bout XXXX and she was advised that the bank 's attorney only represents ocwen and they can not speak to behalf oh XXXX. I may contact a private lender to see if they will loan me to money, on XX/XX/XXXX I receive a Non Approval notice letter from ocwen loan servicing states that they are unable to offer a home Modification because : As of date of this letter my loan has confirmed foreclosure sale date within 7 business days.On XX/XX/XXXX I receive a confirmation of cancelled effective XX/XX/XXXX any unearned premium that may have been paid from escrow account has been refunded Please be advise that this Loan number XXXX is totally fraud and was created by ocwen loan servicing for own purposes of used .Because i never made any payments to ocwen loan servicing regarding this loan # XXXX .Ocwen loan servicing has a voice recorded stated that i paid {$5900.00} was received on XX/XX/XXXX and my next payment of $ XXXXis Due on XX/XX/XXXX .This is totally untrue .Also on XX/XX/XXXX I receive an email from my former attorney XXXX XXXX stated that lawsuit been filed by INVESTORS
Company Response:
State: FL
Zip: 34953
Submitted Via: Web
Date Sent: 2016-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-06-15
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: 1. We were misled to believe that when making Biweekly payments the money we paid early would apply to principal, thus lowering our balance sooner due to the compounded effect of paying principal early. Instead, Ocwen simply pocketed the early payments and did not apply them to anything, using our money for free. 2. We asked to cancel our Escrow account because OCWEN raised our payment to escrow when we did not have any change in taxes or insurance, and would not explan why they kept increasing the escrow payment. Ocwen responded that our loan to value was not high enough ( 75 % or less LTV ) they used the purchase price of our home that we paid in 2008 in the worst time in the market. We called their consumer ombudsperson and asked if there was a way to recalculate the value of the home based on the many repairs we have done, and the market improvement since then. They have not responded.
Company Response:
State: MT
Zip: 59801
Submitted Via: Web
Date Sent: 2016-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-06-15
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have been forced into foreclosure due to unwillingness of my lender, Ocwen Financial to modify my loan. I was only two months behind on my rent and was not allowed to make payments due that everything had to go through a relationship counselor by appointment only. The past due amount kept getting pushed higher and higher, and in spite of my attempts to catch up and communication with anyone in customer service ( XXXX % of whom are non-english or broken english speakers ) communication was EXTREMELY difficult. Each person disseminated different information. I was bombarded with paper work that i could n't understand. I am now 11 months overdue and am selling my house to resolve the matter! All this could have been avoided if there was willingness to work together and communicate. Even though I was laid off 6 years ago from my job and have been working XXXX-XXXX jobs to make up the income -- there was NO willingness from them to modify AT ALL. I have XXXX kids to feed and provide for -- I 'm done fighting for my home and not sure what the future holds for us!!!
Company Response:
State: AZ
Zip: 853XX
Submitted Via: Web
Date Sent: 2016-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-06-15
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: i have been in limbo since XXXX with my mortgage. this has destroyed my business and my family. i needed my credit to get loans to build etc ... .. i tried working with indy mac years ago but they started a modification but stopped because the FDIC was taking them over. since then the new company XXXX charges and misc charge for inspections, realtor fee 's etc ... .have just put the loan amount through the roof. i ca n't get them to give me the bills for all these charges and the licenses of the people doing these special tasks for the bank. for example the bank is charging me XXXX of dollars for realtor appraisals? they do this for free? also this needs to be done by a XXXX person. they will not send me the name of the person and copy of the XXXX or the report? if i am to pay for this why cant i get this info? this is just one of the scams and added fraudulent charges they are trying to have me pay. this again is to drive up the cost on the house to put it further and further under water.i have since found out that they have no real willingness to modify because they are reimbursed the entire original loan amount from the FDIC no matter what they sell the take house for. now bank has started up again with foreclosure. they ca n't produce the original note and have told me the note was lost. i was told if the note is lost. they give the court documents that are totally fraudulent. i spoke to a reporter who is doing a story on this whole thing and since then in XXXX thing seemed to have stopped? he found violations of so many different banking laws and sec rules. now the bank has hired a new attorney and they say a satisfaction of mortgage which my esq found on the town records fraud? they made a mistake and now they say i am to blame. they have use robo signed doc for years and now that it is in my favor it is my fault? i have written hundred of letter to indy mac and every time they tell me something different. i was told note was lost and i would be getting a XXXX back in XXXX? this is why it was satisfied. crazy thing is they are doing all this with tasx payer .
Company Response:
State: CT
Zip: 069XX
Submitted Via: Web
Date Sent: 2016-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-06-15
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have not been receiving any monthly statements ( or periodic statements ) From Ocwen Loan Servicing , LLC, since my bankruptcy case closed on XXXX XXXX, XXXX. A federal rule, which went into effect on XXXX XXXX, XXXX, requires monthly statements be sent out to homeowners. XXXX
Company Response:
State: WA
Zip: 98391
Submitted Via: Web
Date Sent: 2016-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-06-15
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: On XXXX XXXX 2016 I sent in my monthly payment for XXXX 2016 in the amount of {$3400.00}. Ocwen received that payment on XXXX XXXX 2016 at XXXX. In the form of check # XXXX which breaks down as follows : ( 1 ) {$1100.00} for the regular monthly mortgage payment, and ( 2 ) A extra {$2300.00} to be applied to the principal. I had clearly stated this as you can see on my monthly mortgage coupon and at the bottom of my check. Ocwen failed again to apply my funds correctly. Ocwen applied ALL of my check to only the principal and nothing to the monthly mortgage payment. Since they did this my account still shows that I owe a payment for XXXX 2016. This is not correct. I am a month ahead on my mortgage payments.
Company Response:
State: AZ
Zip: 85326
Submitted Via: Web
Date Sent: 2016-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No