Date Received: 2016-07-02
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My problem is with Ocwen Loan servicing ... We are attempting to pay off our loan. The loan will come to maturity on XXXX/XXXX/XXXX. We received a BALLOON LETTER in XX/XX/XXXX from Ocwen stating our loan will mature XX/XX/XXXX and Ocwen would not accept payments after that time. I requested a payoff quote, the quote came back stating we owed {$44000.00}. The information we continue to receive verbally and in written form is incorrect. Ocwen is claiming after paying 30 years on a 9.5 % FIXED rate FHA loan, original principle balance {$60000.00}, after 30 yrs we still owe $ XXXX. Details : We purchased our home in XXXX XXXX from XXXX XXXX co loan amount {$60000.00} thru XXXX XXXX. This was a 30 yr FHA loan 9.5 % fixed rate. After about 7yrs with XXXX XXXX ( {$500.00} monthly mortgage payment ), husband lost his job we got behind, HUD stepped in. For 4yrs we made payments to U.S Department of HUD Loan MGMT ( {$630.00} a month x 4yrs ). On XXXX/XXXX/XXXX the loan was bought or given to Ocwen. Ocwen took over the loan XXXX/XXXX/XXXX. They showed my beginning balance as {$60000.00} which was incorrect. We had been making payment between XXXX XXXX and HUD for 10 yrs. There were no record of those payments. Ten years of paid principal and interest unaccounted for. It seems Ocwen is only giving us credit for the 20 yrs they held the loan instead of the 30 years we have paid. Owen figures are not taking into consideration 10 yrs of prior payments. On XXXX/XXXX/XXXX Ocwen sent us an amortization report showing a breakdown of principle and interest and the projected application of both. Ocwen is not in line with their own report. On XXXX/XXXX/XXXX Ocwen sent a report with a breakdown of payment received and how applied. This report only reflected payments since they took the loan XXXX/XXXX/XXXX. If their beginning balance was incorrect, payment applied toward the principle and interest since Ocwen obtained the loan is incorrect. I was told 4 or 5 ys ago by Ocwen that we were current with our mortgage payment and we no longer needed to be on the forbearance plan. Our payment was reduced from {$730.00} month, to {$700.00} a month. I inquired if the new adjusted payment would be enough to pay off the loan at maturity I was told it would w/the exception an arrearage balance of aprox {$9000.00}. A couple of years ago, I called Ocwen to check the balance still owed ( not receiving monthly statements for yrs ). I was told by Ocwen our aprox bal. due was $ XXXX. On several occasions I disputed that amount. And now about 1 1/2 months before the maturity date, we owe $ XXXX. On XXXX/XXXX/XXXX. I " SCHEDULED '' phone call with my relationship manages, we got nowhere. I had requested the research department to research and give an account of the 10 yrs of missing payment. I did not receive what I had requested. When speaking to the research department I was first told the amount turned over to them was $ XXXX. I reminded the person that I had the Deed of Trust in my hand, later said he made a mistake the balance received was XXXX. He also said per the records they received from HUD it showed we had not made a payment since XX/XX/XXXX. There is no way we could live in our home for 3 yrs and not have paid anything. Ocwen 's records are incomplete and incorrect. We are asking that you look into our dispute/complaint and have Ocwen acknowledge and include the addition 10 yrs of credit not accounted for and to make sure payments were correctly applied to Principle/escrow and interest correctly. I requested payment reconciliation from the origination of the loan in XX/XX/XXXX until now. I feel the majority our money went toward interest ( that we did not owe ) and not disbursed according to the amortization guide they provide in XX/XX/XXXX. We need a correct pay off quote.. We are current on our payment. Can you help us?
Company Response:
State: TX
Zip: 75227
Submitted Via: Web
Date Sent: 2016-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-06-30
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I called today, XXXX XXXX to pay my mortgage to Ocwen Financial Corp. Because it is not past 30 days it would have been on time. I was informed by Ocwen that they could not accept my payment by phone, nor online and that I have to mail by certified check or money order for the next 6 months. They said because XXXX of my checks were returned to my bank ( but were paid ) that they had the right without notification and informing me ahead of time - to tell me, I have to send my payments for the next 6 months by certified check or money order. Because tomorrow is XXXX XXXX - Ocwen is going to mark me past 30 days for being late and send notice to the credit bureaus. If they accepted my payment today - I would not be late. I am very upset because I was not notified of " their/this policy ''. It is not fair and adds more hardship for the consumer. Ocwen is implementing an unfair consumer policy without notifying the consumer - and in this case, purposely tarnishing my credit score because they will not accept a payment from me today. This is inappropriate customer service and an unfair policy. I wonder if it is legal. I will seek a new mortgage company as soon as I can.
Company Response:
State: MD
Zip: 209XX
Submitted Via: Web
Date Sent: 2016-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-06-30
Issue: Disclosure verification of debt
Subissue: Not given enough info to verify debt
Consumer Complaint: docx / indecomm global services fraud mortgage assignment robo signer around the county filing of shady assignments. . Representation was made of a material fact. 2. Representation was untrue. 3. Party making the representation knew it was untrue. 4. Representation was made with the intent to deceive and for the purpose of inducing the recipient to act upon it.5. Recipient justifiably relied on the representation. 6. By relying on the untrue statement, the recipient suffered damages.XXXX 1. A false representation was made, usually one of fact. 2. Party making the representation had knowledge or belief that the representation was false, or made the representation with the requisite indifference to the truth. 3. Representation was made with the intent to induce the recipient to act, or refrain from acting. 4. Recipient acted or did not act in justifiable reliance on the representation.5. Recipient suffered damages XXXXas a result. XXXX Misconduct in Other States XXXX. XXXX and XXXX While XXXX and XXXX provided much of the news for reports on attorney misconduct, other states ' attorneys managed to earn negative attention as well.Foreclosure law firms in XXXX and XXXX admitted to committing serious misconduct. Attorneys at XXXX, XXXX, XXXX XXXX XXXX XXXX and at XXXX, XXXX, XXXX XXXX XXXX admitted that other attorneys had signed their signatures in documents submitted to court.XXXX Several notaries had their licenses revoked and the XXXX Court of Appeals adopted a rule allowing courts to appoint independent attorneys to review foreclosure documents for irregularities.XXXX Meanwhile, at the XXXX firm XXXX XXXX & XXXX , attorneys admitted to the same practices, supposedly to avoid the " sloppy '' practice of crossing out another attorney 's name below a signature line.XXXX Show cause hearings were held in several XXXX counties regarding the issue.
Company Response:
State: MD
Zip: 210XX
Submitted Via: Web
Date Sent: 2016-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-06-29
Issue: Settlement process and costs
Subissue:
Consumer Complaint: Ocwen aquired my loan from Littion loan in XXXX 2013. I paid lotion loan for XX/XX/XXXX and revive a letter that I was in default with Ocwen for not paying XX/XX/XXXX payment. After a lot of frustration I paid Ocwen for XX/XX/XXXX as well. Three months later I revived a notice that my loan was in default for nonpayment. The payments I was sending went into a holding account and late fees were applied. I reinstated the loan with the amount Ocwen said was due fees and charges etc. After reinstatement three months later I received a default letter that said my payment were being held in a holding account fore there was an unpaid balance from Littion loan. I do n't understand why when I reinstated the loan the fee was n't included. After 10 months due to a death of my wife I cashed in my XXXX to reinstate the loan once more. At this point it 's impossible to refinance to get away from Occwen because they distroyed my credit. I rienstated the loan again my first statement had a balance of XXXX when I asked why was n't the amount included in reinstatement amount they said it was a baleance left over from Littion Loan. They will not accept a payment unless it 's certified. When the loan was reinstated for the 3rd time they automatically withdrew the monthly payment from my checking account on the XXXX of the month. They say I set this auto payment up but it 's impossible i never did. Now I have no more saving to reinstate the loan and I have paid them XXXX majority of fees and late charges. I am completely helpless I do n't know how a company can get away with this kind of service. They ruined my life I ca n't even get a credit card.
Company Response:
State: CT
Zip: 065XX
Submitted Via: Web
Date Sent: 2016-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-06-30
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Indymac was the prior servicer on my mortgage loan. I applied for a modification and was approved in XXXX XXXX. The payments were changed from {$2900.00}. to {$2700.00}. I made the modified payments by money order to XXXX from XXXX XXXX until XXXX XXXX totaling {$33000.00}. The servicing of my mortgage loan was transferred to Ocwen Loan Servicing by XXXX XXXX. Ocwen did not apply any of the {$33000.00} in payments to my account and claimed that the {$33000.00} in payments were returned to me. Ocwen only returned XXXX checks totaling {$10000.00} and did not explain why they did n't permanently modify the loan. I submitted a new modification application to Ocwen in XXXX. They acknowledged receipt of the application but did not complete the review and did not send me a denial letter with an explanation. Ocwen instead commenced a foreclosure action in XXXX, which was discontinued in XXXX XXXX, for reasons I do not know. Ocwen then started a new foreclosure action in XXXX XXXX. Ocwen claims my loan was not modified.
Company Response:
State: NY
Zip: 10466
Submitted Via: Web
Date Sent: 2016-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-06-29
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Please be advised that this letter is a " Qualified Written Request '', DEMAND, AFFIDAVIT, and AMENDMENT in compliance with RESPA and under the DEED OF TRUST/SECURITY AGREEMENT/NOTE created namely the LOAN # : XXXX : OCWEN LOAN SERVICING LLC ; XXXX ; XXXX This letter is to inquire about the accounting and servicing of this agreement and my need for understanding and clarification of various sale, transfer, funding source, legal and beneficial ownership, charges, credits, debits, transactions, reversals, actions, payments, inception of my loan to the present date. To this date, the information, documents I have, that you have sent, and the many conversations with your customer representatives/agents, have been unproductive and have not answered many or any questions. It has come to my attention that your company may have been accused of engaging in one or more predatory servicing or lending and servicing schemes. As a consumer, I am extremely troubled to know about such practices by anyone ; let alone. OCWEN LOAN SERVICING LLC ; XXXX ; XXXX financing company or anyone who has any interest in this matter. I am concerned that such abuses are targeting the uneducated and uninformed/unaware consumer and disadvantaged, poor, elderly and minority Americans. Regardless, I am most concerned. This situation worries me that potential fraudulent and deceptive practices by unscrupulous brokers ; sales and transfers of credit and or servicing rights ; deceptive and fraudulent accounting tricks and practices may have also negatively affected any credit rating, loan account and/or the debt or payments that I am currently, or may be legally obligated to. At this time, I hereby demand absolute first hand evidence from you of the original blue ink signature of the note to verify holder in due course of this alleged debt and or security regarding account # XXXX In the case, that you do not supply me with the very security it will be a positive confirmation on your part that you never really created and owned my note. I also hereby demand that a chain of transfer from you to wherever the security is now be promptly sent to me as well. Absent of the actual evidence of the security I have no choice, but to dispute the validity of your lawful ownership, funding, entitlement right, and the current debt you allege I owe. By debt I am referring to the principle balance you claim I owe ; the calculated monthly payment and any fees claimed to be owed by you or any trust or entity you may service or sub-service for. To independently validate this debt, I need you to conduct a complete exam, audit, review and accounting of this account from its inception through the present date. Upon receipt of this letter, please refrain from reporting any negative credit information to any credit reporting agency until you respond to each of the above mentioned requests. I also request that you kindly conduct this investigation and audit of this account by a certified public neutral party, since its origination to validate the debt you currently claim I owe. I would like you to validate this debt so that it is accurate to the XXXX. Please do not rely on previous servicers or originator records, assurances or indemnity agreements and refuse to conduct a full audit and investigation of this account. I understand that potential abuses by you or previous services could have deceptively, wrongfully, unlawfully, and/ or illegally : 1 ) Increased the principal balance I owe ; 2 ) decreased the proper amount applied and attributed toward principle on this account ; and/ or 3 ) assessed, charged and/ or collected fees, expenses and miscellaneous charges I am not legally obligated to pay under this DEED OF
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-06-29
Issue: Cont'd attempts collect debt not owed
Subissue: Debt resulted from identity theft
Consumer Complaint: The office of ocwen ombudsman team party XXXX making the representation had knowledge or belief that the representation was false, or made the representation with the requisite indifference to the truth. acts contrary to honesty and justice why these document was fabricated and doctored documents. Representation was made with the intent to induce the recipient to act, or refrain from acting. Recipient acted or did not act in justifiable reliance on the representation. Recipient suffered damages as a result.XXXX OF THE OFFICE OF OMBUDSMAN TEAM WITH OCWEN LOAN SERVICING 1. Representation was made of a material fact. 2. Representation was untrue. 3. Party making the representation knew it was untrue. 4. Representation was made with the intent to deceive and for the purpose of inducing the recipient to act upon it. 5. Recipient justifiably relied on the representation. 6. By relying on the untrue statement, the recipient suffered damages. XXXX Misconduct in Other States XXXXXXXX and XXXX While XXXX and XXXX provided much of the news for reports on attorney misconduct, other states ' attorneys managed to earn negative attention as well. Foreclosure law firms in XXXX and XXXX admitted to committing serious misconduct. Attorneys at XXXX, XXXX, XXXX XXXX XXXX PA and at XXXX, XXXX XXXX XXXX XXXX admitted that other attorneys had signed their signatures in documents submitted to XXXX Several notaries had their licenses revoked and the XXXX XXXX XXXX XXXX adopted a rule allowing courts to appoint independent attorneys to review foreclosure documents for irregularities. .Filing of shady assignments. A false representation was made, usually XXXX of fact. XXXX XXXX BANK XXXX IS NOT MY LENDER acts contrary to honesty and justice making false statements or AND present false statements BY under the control of ocwen loan serivcers ( XXXX XXXX XXXXXXXX XXXX, XXXX XXXX, XXXX, XXXX, XXXX XXXX. presenting lost note that has been fabricated or doctored documents, these need to be brought under the attention of Economic Crimes Division of the XXXX office FOR investigation. " " XXXX. XXXX and XXXX While XXXX and XXXX provided much of the news for reports on attorney misconduct, other states ' attorneys managed to earn negative attention as well. DEBT COLLECTOR law firms in XXXX admitted to committing serious misconduct. Attorneys at XXXX, XXXX, XXXX XXXX XXXX XXXX and at XXXXXXXX, XXXX XXXX XXXX admitted that other attorneys had signed their signatures in documents submitted to XXXX The firm took signature pages of bank or servicer employees from affidavits and attached them to other affidavits as needed irm being investigated by the XXXX an attorney at the Law Offices of XXXX XXXX XXXX said she handled between XXXX and XXXX XXXX files at any given time.XXXX Further, the attorney testified that it was common practice to sign documents without notaries present, and then to allow notaries to stamp those documents later as if they had been signed in front of a XXXX As with XXXX XXXX rumors circulated that XXXX attorneys signed documents without reviewing them.XXXX After XXXX XXXX stopped referring cases to the firm,XXXX the firm paid {$2.00} XXXX to settle the XXXX investigation, making it the only high volume foreclosure firm XXXX to settle.XXXX The foreclosure mill, Law Firm of XXXX XXXX, has been shut down after the owner, XXXX XXXX, pled guilty to unlawful and unethical practices at his firm.
Company Response:
State: MD
Zip: 210XX
Submitted Via: Web
Date Sent: 2016-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-06-29
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My Mortgage has recently been taken over by Ocwen Loan Services Company and I have been getting letters of extortion from them requiring me to purchase additional insurance for my town home, of which I do not purchase from my past lender. I have not been able to get any evidence from Ocwen, in my original contract agreement that requires/enable such " new '' additional insurance other than the insurance that I 've always had with past 2 lenders.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-06-28
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: 1 ) The pymt I made for {$870.00} that Ocwen rcvd on XXXX/XXXX/XXXX, and {$3300.00} from XXXX/XXXX/XXXX, and {$3300.00} from XXXX/XXXX/XXXX were all canceled and re-posted on XXXX/XXXX/XXXX. Why? 2 ) Why is the pymt I made on XXXX/XXXX/XXXX for {$3300.00} not added to the paid year-to-date amount? 3 ) Why is the paid ytd column on the XXXX/XXXX/XXXX stmt depicting yrly totals for XX/XX/XXXX -XXXX? 4 ) If pymts Ocwen rcvd on XXXX/XXXX/XXXX, XXXX/XXXX/XXXX, and XXXX/XXXX/XXXX are applied on XXXX/XXXX/XXXX, why are they not showing up in the paid ytd column on the XXXX/XXXX/XXXX stmt? 5 ) Out of my XX/XX/XXXX pymt of {$3300.00} that Ocwen rcvd on XXXX/XXXX/XXXX, why was {$2300.00} applied to Principal? 6 ) From the remaining {$1000.00} of my XX/XX/XXXX pymt {$430.00} was paid to Escrow. What happened to the {$590.00} that was left? 7 ) Why did Ocwen take {$2300.00} from the {$3300.00} that I paid in XXXX XXXX to apply it to Principal then the following month move it to the Suspense account to match it to the incorrect amount Ocwen had me pay in XXXX XXXX and use it as my pymt for XXXX XXXX when my XX/XX/XXXX pymt was paid in full in XX/XX/XXXX before Ocwen split off the {$2300.00} towards Principal? 8 ) If the amt to satisfy the pymt Ocwen posted on XXXX/XXXX/XXXX was rcvd on XXXX/XXXX/XXXX, why did Ocwen wait eleven days to apply the pymt? 9 ) On the XXXX XXXX, XXXX stmt, the paid ytd amt for Principal is {$2700.00}. Why does it drop to {$840.00} on the XXXX/XXXX/XXXX stmt? 10 ) On the XXXX/XXXX/XXXX stmt, the paid ytd amt total is {$7700.00}. the pymt on the XXXX/XXXX/XXXX stmt of {$3300.00} should bring it to {$11000.00}. Why is it only {$8700.00}? 11 ) the total amt paid ytd on the XXXX/XXXX/XXXX stmt, being corrected to {$11000.00} should be {$14000.00} on the XXXX/XXXX/XXXX stmt after that pymt of {$3300.00} is included, not {$12000.00} as shown. 12 ) the total amt paid ytd on the XXXX/XXXX/XXXX stmt, being corrected to {$14000.00} should be {$17000.00} on the XXXX/XXXX/XXXX stmt after that pymt of {$3300.00} is included. not {$15000.00} as shown. 13 ) the total amt paid on the XXXX/XXXX/XXXX stmt is {$12000.00}. not {$11000.00} as shown. 14 ) the total amt paid to Escrow on the XXXX/XXXX/XXXX stmt is {$1000.00}. not {$1000.00} as shown. 15 ) the total amount paid to Principal ytd on the XXXX/XXXX/XXXX stmt shows {$1600.00}, and for Interest shows {$10000.00}, Escrow {$2700.00}, and the corrected total paid ytd is {$17000.00}. Adding the amts paid on the XXXX/XXXX/XXXX stmt for Principal ( {$2300.00} ), Interest ( {$7700.00} ), Escrow ( {$1000.00} ), and Total ytd ( {$12000.00} ) should bring the figures in the paid ytd column for Principal to be {$3900.00} ( not {$2700.00} ), Interest {$18000.00} ( not {$10000.00} ), Escrow {$3800.00} ( not {$2300.00} ), and Total ytd {$27000.00} ( not {$15000.00} ). 16 ) the amt paid on the XXXX/XXXX/XXXX stmt in line XXXX for pymt Ocwen rcvd on XXXX/XXXX/XXXX totals {$2300.00}. Why does Ocwen remove {$4300.00} from Un-applied Funds? 17 ) The pymt I made for {$3300.00} that Ocwen rcvd on XXXX/XXXX/XXXX, and {$1000.00} from XXXX/XXXX/XXXX, and {$5.00} from XXXX/XXXX/XXXX, and {$3300.00} from XXXX/XXXX/XXXX, and {$3300.00} from XXXX/XXXX/XXXX were all canceled, as well as create and cancel a fake pymt on XXXX/XXXX/XXXX for {$3300.00} and two fake pymts on XXXX/XXXX/XXXX for {$2300.00} and {$1000.00} and re-post all XXXX transactions on XXXX/XXXX/XXXX. Why? 18 ) Why does Ocwen change the pymt made on XXXX/XXXX/XXXX for {$3300.00} with {$340.00} allocated to Escrow to {$3300.00} and {$0.00} with {$340.00} and {$0.00} to Escrow on XXXX/XXXX/XXXX? 19 ) If at the time of the XXXX/XXXX/XXXX stmt, Ocwen truly believes I am two pymts behind, why does Ocwen allocate {$1000.00} as a pymt to Principal on XXXX/XXXX/XXXX? 20 ) the total paid ytd on the XXXX/XXXX/XXXX stmt for Principal should be {$4400.00} ( not {$3100.00} ), Interest {$21000.00} ( not {$12000.00} ), Escrow {$4100.00} ( not {$2600.00} ), and total {$33000.00} ( not {$18000.00} ) 21 ) the Escrow balance on the XXXX/XXXX/XXXX stmt shows {$1400.00}. why does the XXXX/XXXX/XXXX stmt show {$1000.00} when there were three pymts made to Escrow during the period between XXXX/XXXX/XXXX and XXXX/XXXX/XXXX totaling {$1000.00}? The Escrow balance should be {$2500.00}.
Company Response:
State: CA
Zip: 95815
Submitted Via: Web
Date Sent: 2016-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-06-29
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My wife and I have made every single mortgage payment for 11 years, XX/XX/XXXX OCWEN increased our escrow amount without notification and the payment we made was short when we were notified by phone the second payment was short we have since corrected the issue and in fact was issued an escrow refund. Now after looking into the purchase of another home we find that our credit report shows 3 late pays. I have contacted OCWEN on three different occasions and they stated they would remove this from our credit report and still as of today XXXX XXXX, 2016 it is still on our credit report. This has negatively impacted our ability to refinance and get away from this predatory lender and now I am asking for your help.
Company Response:
State: CO
Zip: 81504
Submitted Via: Web
Date Sent: 2016-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No